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Windows won't start

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Anonymous
June 16, 2005 4:34:18 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I switched from Windows98 to Windows XP SP2 about 7 months ago using an
"upgrade" version without any problems.

Two weeks ago my motherboard overheated and failed after a fan broke down.
I have therefore just installed a new motherboard and newer processor. All
drives and other bits and pieces are the same.

The BIOS recognises everything but Windows won't start. I get a message
suggesting that this might be due to new hardware or software and gives me a
number of options to pick from - Safe Mode; Safe Mode with Network; Safe Mode
with promt; Last Known Good Configuration; Start Normally.

None of these seem to work. The system either reboots immediately and goes
back to the message or else I get a long list of files flashed up momentarily
starting:
multi(0)disk(0)rdiskpartition1\windows\system32\xxxxxxxxx
The list appears too briefly to read and then the system reboots before
taking me back to the message.

Any help would be appeciated. Thanks.

More about : windows start

Anonymous
June 16, 2005 7:46:28 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Thu, 16 Jun 2005 12:34:18 -0700, Chris A. wrote:

> I switched from Windows98 to Windows XP SP2 about 7 months ago using an
> "upgrade" version without any problems.
>
> Two weeks ago my motherboard overheated and failed after a fan broke down.
> I have therefore just installed a new motherboard and newer processor. All
> drives and other bits and pieces are the same.
>
> The BIOS recognises everything but Windows won't start. I get a message
> suggesting that this might be due to new hardware or software and gives me a
> number of options to pick from - Safe Mode; Safe Mode with Network; Safe Mode
> with promt; Last Known Good Configuration; Start Normally.
>
> None of these seem to work. The system either reboots immediately and goes
> back to the message or else I get a long list of files flashed up momentarily
> starting:
> multi(0)disk(0)rdiskpartition1\windows\system32\xxxxxxxxx
> The list appears too briefly to read and then the system reboots before
> taking me back to the message.
>
> Any help would be appeciated. Thanks.

A good portion of the underlying hardware is different. What isn't
different is being handled by a new motherboard. Your old XP setup is
trying to boot but was in tune with the old assortment of hardware and
fails. You need to do a repair install to introduce XP to your new
hardware.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

NOTE: The above article applies to retail CD or a generic OEM CD. If your
Windows came preinstalled and your recovery media has been customized by
the manufacturer, check your system manual for restore/repair options and
for directions.
--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
June 20, 2005 10:20:05 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Sharon

Thanks for this but I am afraid it did not work.

Booted from my Windows XP upgrade disk as the article suggested. All seemed
to go well - Windows Setup loaded and I reached the "Welcome to Setup"
screen. I was given the three options: "Setup", "Repair Using Recovery
Consol" or "Quit". I pressed "Enter" for setup and got a message saying
"Please Wait - examining 57240 MB disk". After a few seconds of disk
activity, however, the system simply rebooted. I tried several times with the
same result. (Incidentally, trying "Repair Using Recovery Console" also
resulted in a reboot at the same point.

Any further advice would be most welcome. Thanks.

Chris A.

"Sharon F" wrote:

> On Thu, 16 Jun 2005 12:34:18 -0700, Chris A. wrote:
>
> > I switched from Windows98 to Windows XP SP2 about 7 months ago using an
> > "upgrade" version without any problems.
> >
> > Two weeks ago my motherboard overheated and failed after a fan broke down.
> > I have therefore just installed a new motherboard and newer processor. All
> > drives and other bits and pieces are the same.
> >
> > The BIOS recognises everything but Windows won't start. I get a message
> > suggesting that this might be due to new hardware or software and gives me a
> > number of options to pick from - Safe Mode; Safe Mode with Network; Safe Mode
> > with promt; Last Known Good Configuration; Start Normally.
> >
> > None of these seem to work. The system either reboots immediately and goes
> > back to the message or else I get a long list of files flashed up momentarily
> > starting:
> > multi(0)disk(0)rdiskpartition1\windows\system32\xxxxxxxxx
> > The list appears too briefly to read and then the system reboots before
> > taking me back to the message.
> >
> > Any help would be appeciated. Thanks.
>
> A good portion of the underlying hardware is different. What isn't
> different is being handled by a new motherboard. Your old XP setup is
> trying to boot but was in tune with the old assortment of hardware and
> fails. You need to do a repair install to introduce XP to your new
> hardware.
>
> How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
>
> NOTE: The above article applies to retail CD or a generic OEM CD. If your
> Windows came preinstalled and your recovery media has been customized by
> the manufacturer, check your system manual for restore/repair options and
> for directions.
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Related resources
Anonymous
June 20, 2005 2:32:03 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Mon, 20 Jun 2005 06:20:05 -0700, Chris A. wrote:

> Sharon
>
> Thanks for this but I am afraid it did not work.
>
> Booted from my Windows XP upgrade disk as the article suggested. All seemed
> to go well - Windows Setup loaded and I reached the "Welcome to Setup"
> screen. I was given the three options: "Setup", "Repair Using Recovery
> Consol" or "Quit". I pressed "Enter" for setup and got a message saying
> "Please Wait - examining 57240 MB disk". After a few seconds of disk
> activity, however, the system simply rebooted. I tried several times with the
> same result. (Incidentally, trying "Repair Using Recovery Console" also
> resulted in a reboot at the same point.
>
> Any further advice would be most welcome. Thanks.

Did setup continue after the reboots or did it hang? I had one setup where
it was typical for setup to restart several times. Required patience but it
eventually made it through. If it was hanging, you could try running chkdsk
and then attempt setup again. Also, during the "please wait - examining..."
stage, the hard drive is being checked. The restart could be a further
indication that chkdsk needs to be done.

Another repair install reference for you:
http://www.michaelstevenstech.com/moving_xp.html

Aside: Shortly after XP was released, I changed out the motherboard on my
old desktop system. I booted with the new hardware just to see what XP
would do. It failed. When I finally got around to trying a repair install,
the existing XP installation was no longer available as a repair option and
a clean install was necessary. I opted for a parallel install (second
install on same partition). Grabbed data that wasn't in my last backup set
and then did a clean install.

What I'm trying to say is you may end up doing a clean install due to the
previous failed boots on the new hardware.

--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
June 25, 2005 2:47:25 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi Sharon,

Any luck with your problem? I have the same problem like you have and
don't know what to do. I tried what was suggested to you but didn't work
either.

Please let me know what yoy did to solve your problem.


tambugan



Sharon F Wrote:
> On Mon, 20 Jun 2005 06:20:05 -0700, Chris A. wrote:
> -
> Sharon
>
> Thanks for this but I am afraid it did not work.
>
> Booted from my Windows XP upgrade disk as the article suggested. All
> seemed
> to go well - Windows Setup loaded and I reached the "Welcome to
> Setup"
> screen. I was given the three options: "Setup", "Repair Using
> Recovery
> Consol" or "Quit". I pressed "Enter" for setup and got a message
> saying
> "Please Wait - examining 57240 MB disk". After a few seconds of disk
> activity, however, the system simply rebooted. I tried several times
> with the
> same result. (Incidentally, trying "Repair Using Recovery Console"
> also
> resulted in a reboot at the same point.
>
> Any further advice would be most welcome. Thanks.-
>
> Did setup continue after the reboots or did it hang? I had one setup
> where
> it was typical for setup to restart several times. Required patience
> but it
> eventually made it through. If it was hanging, you could try running
> chkdsk
> and then attempt setup again. Also, during the "please wait -
> examining..."
> stage, the hard drive is being checked. The restart could be a further
> indication that chkdsk needs to be done.
>
> Another repair install reference for you:
> http://www.michaelstevenstech.com/moving_xp.html
>
> Aside: Shortly after XP was released, I changed out the motherboard on
> my
> old desktop system. I booted with the new hardware just to see what XP
> would do. It failed. When I finally got around to trying a repair
> install,
> the existing XP installation was no longer available as a repair option
> and
> a clean install was necessary. I opted for a parallel install (second
> install on same partition). Grabbed data that wasn't in my last backup
> set
> and then did a clean install.
>
> What I'm trying to say is you may end up doing a clean install due to
> the
> previous failed boots on the new hardware.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User


--
tambugan
Anonymous
June 25, 2005 4:05:09 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Fri, 24 Jun 2005 22:47:25 +0000, tambugan wrote:

> Hi Sharon,
>
> Any luck with your problem? I have the same problem like you have and
> don't know what to do. I tried what was suggested to you but didn't work
> either.
>
> Please let me know what yoy did to solve your problem.
>
>
> tambugan
>

When I had the problem, I bit the bullet and did a clean install. The next
time I changed out a motherboard, I wasn't about to let the system even try
to boot on that new hardware without running a repair install first. The
repair install worked fine.

--
Sharon F
MS-MVP ~ Windows Shell/User
June 26, 2005 12:03:17 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

You have errors on the hard drive
Boot to the recovery console and run Chkdsk /R
Get rid of the errors and it will install ok.
Anonymous
June 26, 2005 11:18:26 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Sat, 25 Jun 2005 20:03:17 -0400, Jack wrote:

> You have errors on the hard drive
> Boot to the recovery console and run Chkdsk /R
> Get rid of the errors and it will install ok.

If they truly have the "same problem" as the original poster, they are
trying to run their old XP setup on new hardware. A repair install is
usually needed to sort this out. Chkdsk will do nothing if the hardware
configuration has not been updated in Windows yet. If the issue continues
once the old setup is running on the new hardware, then chkdsk is a
reasonable thing to try.

--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
June 28, 2005 12:26:05 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Sorry for delay in responding but I have very limited Internet access when my
own PC is down!

I ran the Set-up/Reboot cycle five times in a row with the same result each
time - ie another reboot. The system did not hang.

In the light of your further comments, I tried to run chkdsk to see if it
would help. Chkdsk would not check the disk but asked me to run Scandisk
instead. This I did and it found problems with the size of my System.log,
Software.log and TVdebug.log files which is said were "misreported". It also
found that the amount of free space on my C drive was incorrectly reported.

I let Scandisk fix all of these and tried running Setup again. The results,
however, were almost identical. The only difference was that when Setup
started to check my drive it seemed to do so for perhaps five seconds instead
of three seconds previously - but perhaps I am just looking too hard for
signs of improvent!

Unless you have any further suggestions, it looks like the clean install you
suggest might be the only option left? This, however, raises another problem
for me. My XP disk is an "upgrade" disk (SP2) and booting from the CD rom
drive ONLY takes me to the "Setup" screen with the options that I have
already been trying. I do not seem to be able to access anything that gives
me the chance to install. (Do I have to go back and install Windows 98 from
my old Windows 98 disk and then subsequently "upgrade" from it?)

Advice, as always, greatly appreciated.

"Sharon F" wrote:

> On Mon, 20 Jun 2005 06:20:05 -0700, Chris A. wrote:
>
> > Sharon
> >
> > Thanks for this but I am afraid it did not work.
> >
> > Booted from my Windows XP upgrade disk as the article suggested. All seemed
> > to go well - Windows Setup loaded and I reached the "Welcome to Setup"
> > screen. I was given the three options: "Setup", "Repair Using Recovery
> > Consol" or "Quit". I pressed "Enter" for setup and got a message saying
> > "Please Wait - examining 57240 MB disk". After a few seconds of disk
> > activity, however, the system simply rebooted. I tried several times with the
> > same result. (Incidentally, trying "Repair Using Recovery Console" also
> > resulted in a reboot at the same point.
> >
> > Any further advice would be most welcome. Thanks.
>
> Did setup continue after the reboots or did it hang? I had one setup where
> it was typical for setup to restart several times. Required patience but it
> eventually made it through. If it was hanging, you could try running chkdsk
> and then attempt setup again. Also, during the "please wait - examining..."
> stage, the hard drive is being checked. The restart could be a further
> indication that chkdsk needs to be done.
>
> Another repair install reference for you:
> http://www.michaelstevenstech.com/moving_xp.html
>
> Aside: Shortly after XP was released, I changed out the motherboard on my
> old desktop system. I booted with the new hardware just to see what XP
> would do. It failed. When I finally got around to trying a repair install,
> the existing XP installation was no longer available as a repair option and
> a clean install was necessary. I opted for a parallel install (second
> install on same partition). Grabbed data that wasn't in my last backup set
> and then did a clean install.
>
> What I'm trying to say is you may end up doing a clean install due to the
> previous failed boots on the new hardware.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
June 28, 2005 1:03:08 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

A further question, I'm afraid. If I do go down the road of a clean install,
is there any way at this time (given the limited functionality of my PC) I
can first back up my DATA files to, say, a CD Rom? I do make "regular"
backups but my last one was November!!! I have a Windows 98 startup disk that
seems to work but I do not know how to copy my data files across. Thanks.

"Sharon F" wrote:

> On Mon, 20 Jun 2005 06:20:05 -0700, Chris A. wrote:
>
> > Sharon
> >
> > Thanks for this but I am afraid it did not work.
> >
> > Booted from my Windows XP upgrade disk as the article suggested. All seemed
> > to go well - Windows Setup loaded and I reached the "Welcome to Setup"
> > screen. I was given the three options: "Setup", "Repair Using Recovery
> > Consol" or "Quit". I pressed "Enter" for setup and got a message saying
> > "Please Wait - examining 57240 MB disk". After a few seconds of disk
> > activity, however, the system simply rebooted. I tried several times with the
> > same result. (Incidentally, trying "Repair Using Recovery Console" also
> > resulted in a reboot at the same point.
> >
> > Any further advice would be most welcome. Thanks.
>
> Did setup continue after the reboots or did it hang? I had one setup where
> it was typical for setup to restart several times. Required patience but it
> eventually made it through. If it was hanging, you could try running chkdsk
> and then attempt setup again. Also, during the "please wait - examining..."
> stage, the hard drive is being checked. The restart could be a further
> indication that chkdsk needs to be done.
>
> Another repair install reference for you:
> http://www.michaelstevenstech.com/moving_xp.html
>
> Aside: Shortly after XP was released, I changed out the motherboard on my
> old desktop system. I booted with the new hardware just to see what XP
> would do. It failed. When I finally got around to trying a repair install,
> the existing XP installation was no longer available as a repair option and
> a clean install was necessary. I opted for a parallel install (second
> install on same partition). Grabbed data that wasn't in my last backup set
> and then did a clean install.
>
> What I'm trying to say is you may end up doing a clean install due to the
> previous failed boots on the new hardware.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
June 29, 2005 12:21:21 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Tue, 28 Jun 2005 08:26:05 -0700, Chris A. wrote:

> Sorry for delay in responding but I have very limited Internet access when my
> own PC is down!
>
> I ran the Set-up/Reboot cycle five times in a row with the same result each
> time - ie another reboot. The system did not hang.
>
> In the light of your further comments, I tried to run chkdsk to see if it
> would help. Chkdsk would not check the disk but asked me to run Scandisk
> instead. This I did and it found problems with the size of my System.log,
> Software.log and TVdebug.log files which is said were "misreported". It also
> found that the amount of free space on my C drive was incorrectly reported.
>
> I let Scandisk fix all of these and tried running Setup again. The results,
> however, were almost identical. The only difference was that when Setup
> started to check my drive it seemed to do so for perhaps five seconds instead
> of three seconds previously - but perhaps I am just looking too hard for
> signs of improvent!
>
> Unless you have any further suggestions, it looks like the clean install you
> suggest might be the only option left? This, however, raises another problem
> for me. My XP disk is an "upgrade" disk (SP2) and booting from the CD rom
> drive ONLY takes me to the "Setup" screen with the options that I have
> already been trying. I do not seem to be able to access anything that gives
> me the chance to install. (Do I have to go back and install Windows 98 from
> my old Windows 98 disk and then subsequently "upgrade" from it?)
>
> Advice, as always, greatly appreciated.

Having an upgrade XP and OEM Win98 can be problematic. IF the Win98 CD has
the standard Win98 setup files (folder full of cab files and a setup.exe),
then you can do a clean install of XP and insert that CD when prompted as
"proof" of owning the older operating system.

If the Win98 CD is a specialized OEM recovery CD, then it gets a little
sticky.

First consideration: Your hardware is a lot newer than what was around when
Win98 was released. You may have trouble installing it on that criteria
alone.

Second: Some OEM CDs, even in the Win98 era were BIOS locked. Made to
install on an exact set of hardware. Others were customized without the
extra protection of BIOS lock but still designed for specific hardware.
These do not always install well, if at all, on new hardware
configurations.

If you could get Win98 to install... There is a way to reinstall Win98 and
then clean install XP but it's been so long since I've done it, I've
forgotten the exact steps. I just looked this last week for a step by step
guide for someone else and couldn't find one. (When I did it, I had backups
and the luxury of experimenting with different methods).

You could strip down the Win98 setup to bare necessities and then upgrade
it to XP. Most of Win98 will be replaced anyhow due to the differences in
the operating systems. Sometimes this method works in your favor, sometimes
not.

Another thing that you could do - hang on to your Win98 CD as it's the base
for your upgrade license. But for convenience's sake, borrow a friend's
retail CD (if they don't need it any longer, buy it from them) and use it
for the verification step and do a clean install.

"Regular" backups with the last one being in November? I think you need to
re-think your "regular" schedule! ;^)

I've tried many backup and imaging programs through the years. I prefer
imaging programs to backup programs although backup programs are great if
you're just trying to preserve data. Previously, my favorite was Image for
Windows from terabyteunlimited.com. It's still a very fine program but I
have a new favorite that I tried last week - Acronis True Image.

I have Windows and major applications installed on C:, data files (my
documents, outlook's .pst file, OE's data store, etc) are redirected to
another drive. The redirection keeps the size of my Windows partition down
and it fits on a single DVD. I chose to backup to an external hard drive,
another option with these programs. Time to create an image: 10 minutes.
Time to restore an image: 10 minutes.

Sorry to bore you with those details but I think for any backup regiment to
be successful it has to be easily do-able. If it's too complicated or takes
too long, you're going to end up with a November date on your last
"regular" backup.

So what to do about all of that data you stand to lose, hmm.... One
possible solution: If your system can support another hard drive, they're
very reasonably priced these days. You might consider doing your clean
install on a new drive. Then adding your old drive back as a
secondary/slave. Grab your data off of it. Then re-partition and format so
that it can be used for storage.

--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
June 29, 2005 8:47:02 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Sharon

Thanks for staying with me on this. Your advice is appreciated.

I did, finally, manage to re-install Windows 98. I lost all my program links
(the installation process told me that would happen) but my DATA was safe.
The display is awful (barely useable) but enough to grab my data and copy it
to another drive.

Next, I tried to upgrade to XP using my "upgrade" disk. All seemed to go
well until . . .
Got a message saying Uninstall option not available as backup greater than
2GB limit. This didn't seem to be a problem (though I don't remember it from
before) and the installation continued.

Then got to the "Upgrade Report" which identified some possible hardware
problems (camera and display card) and suggested I might need to look at
these later but, and here is the problem, it identified one "Block Issue" -
which said that Microsoft Shared Fax Client was preventing the upgrade and
had to be uninstalled first. It suggested I use Add/Remove software.

I do not know what this Fax Client is and have never (knowingly) used it.
Given that I was upgrading immediately after re-installing Windows 98, there
were only two files listed under Add/Remove Software - "Delete Windows
Uninstall information" and "Uninstall Windows 98". Consequently I could not
comply with the instruction to uninstall the Shared Fax Client. Tried the
upgrade disk several times with the same result.

Can you still offer some help or is this into the territority of a new
thread now?

Regards

Chris.

"Sharon F" wrote:

> On Tue, 28 Jun 2005 08:26:05 -0700, Chris A. wrote:
>
> > Sorry for delay in responding but I have very limited Internet access when my
> > own PC is down!
> >
> > I ran the Set-up/Reboot cycle five times in a row with the same result each
> > time - ie another reboot. The system did not hang.
> >
> > In the light of your further comments, I tried to run chkdsk to see if it
> > would help. Chkdsk would not check the disk but asked me to run Scandisk
> > instead. This I did and it found problems with the size of my System.log,
> > Software.log and TVdebug.log files which is said were "misreported". It also
> > found that the amount of free space on my C drive was incorrectly reported.
> >
> > I let Scandisk fix all of these and tried running Setup again. The results,
> > however, were almost identical. The only difference was that when Setup
> > started to check my drive it seemed to do so for perhaps five seconds instead
> > of three seconds previously - but perhaps I am just looking too hard for
> > signs of improvent!
> >
> > Unless you have any further suggestions, it looks like the clean install you
> > suggest might be the only option left? This, however, raises another problem
> > for me. My XP disk is an "upgrade" disk (SP2) and booting from the CD rom
> > drive ONLY takes me to the "Setup" screen with the options that I have
> > already been trying. I do not seem to be able to access anything that gives
> > me the chance to install. (Do I have to go back and install Windows 98 from
> > my old Windows 98 disk and then subsequently "upgrade" from it?)
> >
> > Advice, as always, greatly appreciated.
>
> Having an upgrade XP and OEM Win98 can be problematic. IF the Win98 CD has
> the standard Win98 setup files (folder full of cab files and a setup.exe),
> then you can do a clean install of XP and insert that CD when prompted as
> "proof" of owning the older operating system.
>
> If the Win98 CD is a specialized OEM recovery CD, then it gets a little
> sticky.
>
> First consideration: Your hardware is a lot newer than what was around when
> Win98 was released. You may have trouble installing it on that criteria
> alone.
>
> Second: Some OEM CDs, even in the Win98 era were BIOS locked. Made to
> install on an exact set of hardware. Others were customized without the
> extra protection of BIOS lock but still designed for specific hardware.
> These do not always install well, if at all, on new hardware
> configurations.
>
> If you could get Win98 to install... There is a way to reinstall Win98 and
> then clean install XP but it's been so long since I've done it, I've
> forgotten the exact steps. I just looked this last week for a step by step
> guide for someone else and couldn't find one. (When I did it, I had backups
> and the luxury of experimenting with different methods).
>
> You could strip down the Win98 setup to bare necessities and then upgrade
> it to XP. Most of Win98 will be replaced anyhow due to the differences in
> the operating systems. Sometimes this method works in your favor, sometimes
> not.
>
> Another thing that you could do - hang on to your Win98 CD as it's the base
> for your upgrade license. But for convenience's sake, borrow a friend's
> retail CD (if they don't need it any longer, buy it from them) and use it
> for the verification step and do a clean install.
>
> "Regular" backups with the last one being in November? I think you need to
> re-think your "regular" schedule! ;^)
>
> I've tried many backup and imaging programs through the years. I prefer
> imaging programs to backup programs although backup programs are great if
> you're just trying to preserve data. Previously, my favorite was Image for
> Windows from terabyteunlimited.com. It's still a very fine program but I
> have a new favorite that I tried last week - Acronis True Image.
>
> I have Windows and major applications installed on C:, data files (my
> documents, outlook's .pst file, OE's data store, etc) are redirected to
> another drive. The redirection keeps the size of my Windows partition down
> and it fits on a single DVD. I chose to backup to an external hard drive,
> another option with these programs. Time to create an image: 10 minutes.
> Time to restore an image: 10 minutes.
>
> Sorry to bore you with those details but I think for any backup regiment to
> be successful it has to be easily do-able. If it's too complicated or takes
> too long, you're going to end up with a November date on your last
> "regular" backup.
>
> So what to do about all of that data you stand to lose, hmm.... One
> possible solution: If your system can support another hard drive, they're
> very reasonably priced these days. You might consider doing your clean
> install on a new drive. Then adding your old drive back as a
> secondary/slave. Grab your data off of it. Then re-partition and format so
> that it can be used for storage.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
June 30, 2005 12:22:41 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Wed, 29 Jun 2005 16:47:02 -0700, Chris A. wrote:

> The display is awful (barely useable) but enough to grab my data and copy it
> to another drive.

Good. Data is safe and will be available when you need it.

> Got a message saying Uninstall option not available as backup greater than
> 2GB limit. This didn't seem to be a problem (though I don't remember it from
> before) and the installation continued.

Win98 uses FAT32.
FAT32 has a 4GB limit on file size but many programs cut off at 2GB.

> it identified one "Block Issue" -
> which said that Microsoft Shared Fax Client was preventing the upgrade and
> had to be uninstalled first. It suggested I use Add/Remove software.
>
> I do not know what this Fax Client is and have never (knowingly) used it.
> Given that I was upgrading immediately after re-installing Windows 98, there
> were only two files listed under Add/Remove Software - "Delete Windows
> Uninstall information" and "Uninstall Windows 98". Consequently I could not
> comply with the instruction to uninstall the Shared Fax Client. Tried the
> upgrade disk several times with the same result.

Check in Add/Remove Programs> Windows Setup for the fax client. However, if
I remember correctly, Fax was not an optional Windows component with Win98.
So another tactic: Set Windows Explorer to show hidden files and folders.
Then locate the file named fxsclnt.exe and delete it. Also delete any awfx*
files (awfxcg32.dll, for example).

If MS Office is installed, remove it or run its setup to remove the shared
fax component.

--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
June 30, 2005 2:50:05 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

We are still not there, I'm afraid.

Got rid of fxsclient although, when the XP upgrade maintained it was still
there, I discovered a second copy in a sub-directory. Got rid of that too.

All seemed to go well until the install program decided to restart my PC. I
saw the message that "Setup was inspecting my hardware" then the normal
(coloured) Windows XP logo appeared. The little bar below it crossed the
panel 2 and a half times then the PC rebooted. It did this three times then I
got "Disk Error - press any key to restart". This started another three
cycles . . . . .and so on!

Thinking out loud here: when windows 98 starts, my display is very poor (16
colours and a very low resolution) and I get a message advising me that there
is a problem with my display settings and that the adaptor type is incorrect
or does not work with my hardware. My display adaptor DID work before and was
quite happy with XP before I did the hardware upgrade (motherboard and
processor). Going back to your very first observations, could it be that it
is my dispay adaptor that is messing the whole thing up - ie my motherboard
does not like it and won't let XP accept it either? (It is an aging PCI ATI
"all-in-wonder at play" circa 1997 (don't laugh, prehistoric I know, but it
DID work fine with XP previously).

I have tried updating the drivers but Windows 98 insists that it is using
the best already.

Sorry to ramble on but .. . .running out of avenues here!

Chris.



"Sharon F" wrote:

> On Wed, 29 Jun 2005 16:47:02 -0700, Chris A. wrote:
>
> > The display is awful (barely useable) but enough to grab my data and copy it
> > to another drive.
>
> Good. Data is safe and will be available when you need it.
>
> > Got a message saying Uninstall option not available as backup greater than
> > 2GB limit. This didn't seem to be a problem (though I don't remember it from
> > before) and the installation continued.
>
> Win98 uses FAT32.
> FAT32 has a 4GB limit on file size but many programs cut off at 2GB.
>
> > it identified one "Block Issue" -
> > which said that Microsoft Shared Fax Client was preventing the upgrade and
> > had to be uninstalled first. It suggested I use Add/Remove software.
> >
> > I do not know what this Fax Client is and have never (knowingly) used it.
> > Given that I was upgrading immediately after re-installing Windows 98, there
> > were only two files listed under Add/Remove Software - "Delete Windows
> > Uninstall information" and "Uninstall Windows 98". Consequently I could not
> > comply with the instruction to uninstall the Shared Fax Client. Tried the
> > upgrade disk several times with the same result.
>
> Check in Add/Remove Programs> Windows Setup for the fax client. However, if
> I remember correctly, Fax was not an optional Windows component with Win98.
> So another tactic: Set Windows Explorer to show hidden files and folders.
> Then locate the file named fxsclnt.exe and delete it. Also delete any awfx*
> files (awfxcg32.dll, for example).
>
> If MS Office is installed, remove it or run its setup to remove the shared
> fax component.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
June 30, 2005 6:53:19 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Thu, 30 Jun 2005 10:50:05 -0700, Chris A. wrote:

> Thinking out loud here: when windows 98 starts, my display is very poor (16
> colours and a very low resolution) and I get a message advising me that there
> is a problem with my display settings and that the adaptor type is incorrect
> or does not work with my hardware. My display adaptor DID work before and was
> quite happy with XP before I did the hardware upgrade (motherboard and
> processor). Going back to your very first observations, could it be that it
> is my dispay adaptor that is messing the whole thing up - ie my motherboard
> does not like it and won't let XP accept it either? (It is an aging PCI ATI
> "all-in-wonder at play" circa 1997 (don't laugh, prehistoric I know, but it
> DID work fine with XP previously).

It's possible the display card is part of the problem. Maybe not for the
reasons you've stated but getting XP setup to complete can be tricky with
some of the older display cards. Since there is already trouble with the
card in the Win98 installation, fix that first. You could try the vga or
svga driver in Win98 - something generic. Once things settle down, then try
the XP upgrade again.

NOTE: There is a document on the XP CD about setup and how to deal with
specific challenges during the upgrade, including a problem display
adapter/driver scenario. May want to give that document a once over.

--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
July 1, 2005 6:35:03 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Followed your advice and changed the display device driver. Windows 98 warned
that it the one I picked would not work - but it did, and my display is fine
now.

Tried XP upgrade again but same result as before - XP gets as far as copying
the files for installation, and restarts my PC but when it gets to the
coloured Windows XP logo, the progress bar goes across two and a half times
then the system reboots. It does this repeatedy until I get a system disk
error.

I still get a few issues raised in the Upgrade Report and whilst these seem
minor to me they may just give you a clue:

1. Doesn't recognise my digital camera - this is not a problem for me it
worked under XP before (and it is not plugged in at present).

2. XP is not compatable with some software - Java Plug-in (in Contol Panel)
and the installation suggested using Add/Remove programs. (But I cannot find
Java Plug-in in Control Panel and it is not listed when I use add/remove
programs (all I have there is "Unistall Windows 98" and "Delete Windows
Unistall information") . I do not even know what this program is).

3. I will need to reinstall my mouse driver. (Ok - but is working fine at
present).

4. I will need to reinstall Outlook 2000. (Always used Outlook Express
before).

5. Several back-up files have been found and these will be deleted.

6. Two folders have the same name and setup will rename them as follows:

C:\documents and settings C:\Documents and settings 000.

7. Files in my recycle bin will be deleted.

Apart from the fact that none of my applications work anymore since
reinstalling Windows 98, as far as I am able to tell there is nothing wrong
with my Windows 98 installation and my hardware all seems to be working
properly.

Over to you?

Chris.


"Sharon F" wrote:

> On Thu, 30 Jun 2005 10:50:05 -0700, Chris A. wrote:
>
> > Thinking out loud here: when windows 98 starts, my display is very poor (16
> > colours and a very low resolution) and I get a message advising me that there
> > is a problem with my display settings and that the adaptor type is incorrect
> > or does not work with my hardware. My display adaptor DID work before and was
> > quite happy with XP before I did the hardware upgrade (motherboard and
> > processor). Going back to your very first observations, could it be that it
> > is my dispay adaptor that is messing the whole thing up - ie my motherboard
> > does not like it and won't let XP accept it either? (It is an aging PCI ATI
> > "all-in-wonder at play" circa 1997 (don't laugh, prehistoric I know, but it
> > DID work fine with XP previously).
>
> It's possible the display card is part of the problem. Maybe not for the
> reasons you've stated but getting XP setup to complete can be tricky with
> some of the older display cards. Since there is already trouble with the
> card in the Win98 installation, fix that first. You could try the vga or
> svga driver in Win98 - something generic. Once things settle down, then try
> the XP upgrade again.
>
> NOTE: There is a document on the XP CD about setup and how to deal with
> specific challenges during the upgrade, including a problem display
> adapter/driver scenario. May want to give that document a once over.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
July 1, 2005 9:54:06 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Fri, 1 Jul 2005 14:35:03 -0700, Chris A. wrote:

> Followed your advice and changed the display device driver. Windows 98 warned
> that it the one I picked would not work - but it did, and my display is fine
> now.
>
> Tried XP upgrade again but same result as before - XP gets as far as copying
> the files for installation, and restarts my PC but when it gets to the
> coloured Windows XP logo, the progress bar goes across two and a half times
> then the system reboots. It does this repeatedy until I get a system disk
> error.
>
> I still get a few issues raised in the Upgrade Report and whilst these seem
> minor to me they may just give you a clue:
>
> 1. Doesn't recognise my digital camera - this is not a problem for me it
> worked under XP before (and it is not plugged in at present).
>
> 2. XP is not compatable with some software - Java Plug-in (in Contol Panel)
> and the installation suggested using Add/Remove programs. (But I cannot find
> Java Plug-in in Control Panel and it is not listed when I use add/remove
> programs (all I have there is "Unistall Windows 98" and "Delete Windows
> Unistall information") . I do not even know what this program is).
>
> 3. I will need to reinstall my mouse driver. (Ok - but is working fine at
> present).
>
> 4. I will need to reinstall Outlook 2000. (Always used Outlook Express
> before).
>
> 5. Several back-up files have been found and these will be deleted.
>
> 6. Two folders have the same name and setup will rename them as follows:
>
> C:\documents and settings C:\Documents and settings 000.
>
> 7. Files in my recycle bin will be deleted.
>
> Apart from the fact that none of my applications work anymore since
> reinstalling Windows 98, as far as I am able to tell there is nothing wrong
> with my Windows 98 installation and my hardware all seems to be working
> properly.
>
> Over to you?
>
> Chris.
>

1. Disconnect the camera. Uninstall its software. Repeat steps for any
unnecessary extras. While it's nice to have them ready to go when the
upgrade is done, it's just one more point where things can run off track.
You need display adapter, mouse and keyboard to setup Windows XP. Once XP
is installed, you can add back those extras and install XP drivers.

2. If this is a Win98 install from a OEM recovery CD, how did you end up
with the "uninstall Win98" option? That option appears after an upgrade
*to* Win98. Regardless, get rid of it. Don't need it for XP.

3. Okay but if the mouse will operate on driver alone (no Intellipoint, no
Mouseman or whatever your mouse software is called), uninstall the software
and run on the driver only. Ditto for keyboard software.

4. If there is email you need to save, you can go to the Office Online
website, go to their download section and grab the personal folders backup
program for your version of Outlook. Make a note of your mail setup info.
When you reinstall Office under XP, setup your account. Then restore your
emails from the backup.

5. Delete them. The Win98 backup program and its output files are not
compatible with XP's backup tool.

6. Apparently some of XP has installed as these folders do not belong to
Win98. Are you sure your recovery CD blanked the drive and installed just
Win98? Are you sure you're installing XP as an upgrade and not mistakenly
creating a second Windows installation on the same drive? I think you need
to take a good hard look on what you have going here. Possibly starting
over and keeping more on track.

7. Always a good idea to delete those instead of counting on setup to take
care of them. Wouldn't hurt to clear other temp locations too:
C:\Windows\Temp, browser cache and possible C:\Temp or C:\Tmp

How to prepare to upgrade Windows 98 or Windows Millennium Edition to
Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;316639

--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
July 2, 2005 10:56:03 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Thanks for this. I shall work my way through your suggestions and get back to
you.

At this time I will just confirm that it IS an XP Upgrade disk I am using -
the hologram on the disk says that it will search my system for eligibility
to upgrade. When I re-installed Windows 98 the other day, I did have a few
problems in doing so - the installation wanted to install it on drive D:\
even though I had it installed on Drive C:\ previously. When I let it try the
installation on D, it did not install properly but when I changed the
deflault back to C:\ it seemed quite happy - apart from the fact that it
warned me that none of my programs would be accessible and would have to be
reinstalled. I assume that is why there is almost nothing listed under
"Add/Remove" software.

Strangely enough, when I performed the Windows 98 to XP upgrade last
November (using the same disk I am trying to use now), the ONLY problem I had
with the installation was caused by the fact that I forgot to disable my
antivirus software. As soon as I did that, the installation was
straightforward and I had no problems until the motherboard failed.
(Needless-to-say, my antivirus software does not run any more and is
therefore not the cause this time).

Meantime, can I just seek clarification, please, on how best to unsinstall
software that is not listed under "Add/Remove" in the control panel? Should I
just find the relevant program folders and then delete them?

Thanks again.

Chris.

"Sharon F" wrote:

> On Fri, 1 Jul 2005 14:35:03 -0700, Chris A. wrote:
>
> > Followed your advice and changed the display device driver. Windows 98 warned
> > that it the one I picked would not work - but it did, and my display is fine
> > now.
> >
> > Tried XP upgrade again but same result as before - XP gets as far as copying
> > the files for installation, and restarts my PC but when it gets to the
> > coloured Windows XP logo, the progress bar goes across two and a half times
> > then the system reboots. It does this repeatedy until I get a system disk
> > error.
> >
> > I still get a few issues raised in the Upgrade Report and whilst these seem
> > minor to me they may just give you a clue:
> >
> > 1. Doesn't recognise my digital camera - this is not a problem for me it
> > worked under XP before (and it is not plugged in at present).
> >
> > 2. XP is not compatable with some software - Java Plug-in (in Contol Panel)
> > and the installation suggested using Add/Remove programs. (But I cannot find
> > Java Plug-in in Control Panel and it is not listed when I use add/remove
> > programs (all I have there is "Unistall Windows 98" and "Delete Windows
> > Unistall information") . I do not even know what this program is).
> >
> > 3. I will need to reinstall my mouse driver. (Ok - but is working fine at
> > present).
> >
> > 4. I will need to reinstall Outlook 2000. (Always used Outlook Express
> > before).
> >
> > 5. Several back-up files have been found and these will be deleted.
> >
> > 6. Two folders have the same name and setup will rename them as follows:
> >
> > C:\documents and settings C:\Documents and settings 000.
> >
> > 7. Files in my recycle bin will be deleted.
> >
> > Apart from the fact that none of my applications work anymore since
> > reinstalling Windows 98, as far as I am able to tell there is nothing wrong
> > with my Windows 98 installation and my hardware all seems to be working
> > properly.
> >
> > Over to you?
> >
> > Chris.
> >
>
> 1. Disconnect the camera. Uninstall its software. Repeat steps for any
> unnecessary extras. While it's nice to have them ready to go when the
> upgrade is done, it's just one more point where things can run off track.
> You need display adapter, mouse and keyboard to setup Windows XP. Once XP
> is installed, you can add back those extras and install XP drivers.
>
> 2. If this is a Win98 install from a OEM recovery CD, how did you end up
> with the "uninstall Win98" option? That option appears after an upgrade
> *to* Win98. Regardless, get rid of it. Don't need it for XP.
>
> 3. Okay but if the mouse will operate on driver alone (no Intellipoint, no
> Mouseman or whatever your mouse software is called), uninstall the software
> and run on the driver only. Ditto for keyboard software.
>
> 4. If there is email you need to save, you can go to the Office Online
> website, go to their download section and grab the personal folders backup
> program for your version of Outlook. Make a note of your mail setup info.
> When you reinstall Office under XP, setup your account. Then restore your
> emails from the backup.
>
> 5. Delete them. The Win98 backup program and its output files are not
> compatible with XP's backup tool.
>
> 6. Apparently some of XP has installed as these folders do not belong to
> Win98. Are you sure your recovery CD blanked the drive and installed just
> Win98? Are you sure you're installing XP as an upgrade and not mistakenly
> creating a second Windows installation on the same drive? I think you need
> to take a good hard look on what you have going here. Possibly starting
> over and keeping more on track.
>
> 7. Always a good idea to delete those instead of counting on setup to take
> care of them. Wouldn't hurt to clear other temp locations too:
> C:\Windows\Temp, browser cache and possible C:\Temp or C:\Tmp
>
> How to prepare to upgrade Windows 98 or Windows Millennium Edition to
> Windows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;316639
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
July 2, 2005 5:28:20 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Sat, 2 Jul 2005 06:56:03 -0700, Chris A. wrote:

> Thanks for this. I shall work my way through your suggestions and get back to
> you.
>
> At this time I will just confirm that it IS an XP Upgrade disk I am using -
> the hologram on the disk says that it will search my system for eligibility
> to upgrade. When I re-installed Windows 98 the other day, I did have a few
> problems in doing so - the installation wanted to install it on drive D:\
> even though I had it installed on Drive C:\ previously. When I let it try the
> installation on D, it did not install properly but when I changed the
> deflault back to C:\ it seemed quite happy - apart from the fact that it
> warned me that none of my programs would be accessible and would have to be
> reinstalled. I assume that is why there is almost nothing listed under
> "Add/Remove" software.
>
> Strangely enough, when I performed the Windows 98 to XP upgrade last
> November (using the same disk I am trying to use now), the ONLY problem I had
> with the installation was caused by the fact that I forgot to disable my
> antivirus software. As soon as I did that, the installation was
> straightforward and I had no problems until the motherboard failed.
> (Needless-to-say, my antivirus software does not run any more and is
> therefore not the cause this time).
>
> Meantime, can I just seek clarification, please, on how best to unsinstall
> software that is not listed under "Add/Remove" in the control panel? Should I
> just find the relevant program folders and then delete them?
>
> Thanks again.
>
> Chris.
>

You're welcome, again, Chris. Are you sure you don't have a friend or
relative with a standard Win98 CD laying around? Installing XP would then
be so much easier :) 

What software are you referring to with the uninstall question? Extra
software for mouse and keyboards? Or any software?

For mouse and keyboard: If no listing in Add/Remove Programs, you may not
have any extras installed. I mentioned it more as a checkpoint due to the
warning you mentioned from Upgrade Advisor. That warning may have appeared
simply because Win9x uses virtual drivers (*.vxd) and XP does not. On the
other hand, if there is extra software (the Win9x drivers will drop by the
wayside and need no extra attention on your part), you'll want to uninstall
it.

In general, check the Start Menu for the software you're wanting to remove.
There may be a shortcut for uninstalling tucked away in this location.

--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
July 4, 2005 12:09:13 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Have been feeling that I am getting stuck ever deeper into the sand here. For
example, tried to remove all traces of my camera; there were no "unistall"
options anywhere ( under Add/Remove in Control/Panel, in the camera's own
folder within Program Files nor under device manager). In the end, I simply
deleted the camera's own folder. Despite this, the XP installation process
still advised me that there might be problems with the camera later on.

This, however, is now the ONLY issue, that the XP advised me about. But the
installation stalled, as before, when the PC restarted and we got back to the
progress bar - it passes under the logo two and a half times then reboots.
(Previously it would reboot only three times before giving a disk error; now
it takes about 10 reboots!)

Re your comment:

>>6. Apparently some of XP has installed as these folders do not belong to
Win98. Are you sure your recovery CD blanked the drive and installed just
Win98? Are you sure you're installing XP as an upgrade and not mistakenly
creating a second Windows installation on the same drive? I think you need
to take a good hard look on what you have going here. Possibly starting
over and keeping more on track.<<

.. . . . .I have to say that I am no longer entirely certain what has
happened. What I do know is this: years ago I had Win 98 running quite
happily (albeit very unstable). I added a new hard drive (about 2003) and the
new drive software copied all my "old" C:\ drive files (including Windows 98)
to my new created C:\ drive. As far as I recall, the files on my "old" C\
drive remained there (on what what was now my D:\ drive). I never thought too
much about them but left them there "just in case". Whilst this meant that I
had a "Widows" directory on both my C:\ and D:\ drives, I do not know if this
meant I had two functional versions of windows. Be that as it may, the
upgrade to XP last November was relatively straightforward. As far as I am
aware XP ugraded to my C:\ drive but I do not know how to verify that now.

Decided your "start over" option sounded like good sense at this point so I
uninstalled Windows 98. This seemed to go well and my PC now behaves - as far
as I can ascertain - as it did at the beginning of this thread (ie Windows
won't start (at all) and the "repair intallation" only goes so far before
rebooting repeatedly.

Using an old Windows 98 "startup" disk (which seems to be the only way I can
get at anything) I looked at my C:\ and D:\ drives. To my surprise, both
still have windows directories even after the uninstall process. Many of the
files within these directories are the same (though many are not); the
directory on C:\ is dated 18 Sept 1999 yet the directory on D:\ is dated
today - 4 July 2005. I really do not know that is going on.

Before I try and reinstall Windows 98 (again) does any of this help/make
sense/suggest another course of action first? (eg should I delete one, or
other or both those windows directories?).

[Incidentally, I only have access to two Win 98 disks; one is the one I
used before -
(but I do not know how to tell what sort it is); the other is an OEM Windows
98 Second Edition that came with another PC some years ago.

Sorry to go on at such lenght; I do recognise that this is taking up a
disproportionate amount of your time.

Chris (with sand up to my chin).






"Sharon F" wrote:

> On Sat, 2 Jul 2005 06:56:03 -0700, Chris A. wrote:
>
> > Thanks for this. I shall work my way through your suggestions and get back to
> > you.
> >
> > At this time I will just confirm that it IS an XP Upgrade disk I am using -
> > the hologram on the disk says that it will search my system for eligibility
> > to upgrade. When I re-installed Windows 98 the other day, I did have a few
> > problems in doing so - the installation wanted to install it on drive D:\
> > even though I had it installed on Drive C:\ previously. When I let it try the
> > installation on D, it did not install properly but when I changed the
> > deflault back to C:\ it seemed quite happy - apart from the fact that it
> > warned me that none of my programs would be accessible and would have to be
> > reinstalled. I assume that is why there is almost nothing listed under
> > "Add/Remove" software.
> >
> > Strangely enough, when I performed the Windows 98 to XP upgrade last
> > November (using the same disk I am trying to use now), the ONLY problem I had
> > with the installation was caused by the fact that I forgot to disable my
> > antivirus software. As soon as I did that, the installation was
> > straightforward and I had no problems until the motherboard failed.
> > (Needless-to-say, my antivirus software does not run any more and is
> > therefore not the cause this time).
> >
> > Meantime, can I just seek clarification, please, on how best to unsinstall
> > software that is not listed under "Add/Remove" in the control panel? Should I
> > just find the relevant program folders and then delete them?
> >
> > Thanks again.
> >
> > Chris.
> >
>
> You're welcome, again, Chris. Are you sure you don't have a friend or
> relative with a standard Win98 CD laying around? Installing XP would then
> be so much easier :) 
>
> What software are you referring to with the uninstall question? Extra
> software for mouse and keyboards? Or any software?
>
> For mouse and keyboard: If no listing in Add/Remove Programs, you may not
> have any extras installed. I mentioned it more as a checkpoint due to the
> warning you mentioned from Upgrade Advisor. That warning may have appeared
> simply because Win9x uses virtual drivers (*.vxd) and XP does not. On the
> other hand, if there is extra software (the Win9x drivers will drop by the
> wayside and need no extra attention on your part), you'll want to uninstall
> it.
>
> In general, check the Start Menu for the software you're wanting to remove.
> There may be a shortcut for uninstalling tucked away in this location.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
July 4, 2005 9:16:40 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Mon, 4 Jul 2005 08:09:13 -0700, Chris A. wrote:

> Have been feeling that I am getting stuck ever deeper into the sand here. For
> example, tried to remove all traces of my camera; there were no "unistall"
> options anywhere ( under Add/Remove in Control/Panel, in the camera's own
> folder within Program Files nor under device manager). In the end, I simply
> deleted the camera's own folder. Despite this, the XP installation process
> still advised me that there might be problems with the camera later on.
>
> This, however, is now the ONLY issue, that the XP advised me about. But the
> installation stalled, as before, when the PC restarted and we got back to the
> progress bar - it passes under the logo two and a half times then reboots.
> (Previously it would reboot only three times before giving a disk error; now
> it takes about 10 reboots!)
>
> Re your comment:
>
>> [1 quoted line suppressed]
> Win98. Are you sure your recovery CD blanked the drive and installed just
> Win98? Are you sure you're installing XP as an upgrade and not mistakenly
> creating a second Windows installation on the same drive? I think you need
> to take a good hard look on what you have going here. Possibly starting
> over and keeping more on track.<<
>
> . . . . .I have to say that I am no longer entirely certain what has
> happened. What I do know is this: years ago I had Win 98 running quite
> happily (albeit very unstable). I added a new hard drive (about 2003) and the
> new drive software copied all my "old" C:\ drive files (including Windows 98)
> to my new created C:\ drive. As far as I recall, the files on my "old" C\
> drive remained there (on what what was now my D:\ drive). I never thought too
> much about them but left them there "just in case". Whilst this meant that I
> had a "Widows" directory on both my C:\ and D:\ drives, I do not know if this
> meant I had two functional versions of windows. Be that as it may, the
> upgrade to XP last November was relatively straightforward. As far as I am
> aware XP ugraded to my C:\ drive but I do not know how to verify that now.
>
> Decided your "start over" option sounded like good sense at this point so I
> uninstalled Windows 98. This seemed to go well and my PC now behaves - as far
> as I can ascertain - as it did at the beginning of this thread (ie Windows
> won't start (at all) and the "repair intallation" only goes so far before
> rebooting repeatedly.
>
> Using an old Windows 98 "startup" disk (which seems to be the only way I can
> get at anything) I looked at my C:\ and D:\ drives. To my surprise, both
> still have windows directories even after the uninstall process. Many of the
> files within these directories are the same (though many are not); the
> directory on C:\ is dated 18 Sept 1999 yet the directory on D:\ is dated
> today - 4 July 2005. I really do not know that is going on.
>
> Before I try and reinstall Windows 98 (again) does any of this help/make
> sense/suggest another course of action first? (eg should I delete one, or
> other or both those windows directories?).
>
> [Incidentally, I only have access to two Win 98 disks; one is the one I
> used before -
> (but I do not know how to tell what sort it is); the other is an OEM Windows
> 98 Second Edition that came with another PC some years ago.
>
> Sorry to go on at such lenght; I do recognise that this is taking up a
> disproportionate amount of your time.
>
> Chris (with sand up to my chin).
>

You need to reassess where you're at and then map out where you want to go
and how you're going to get there.

There are some screens during XP's setup that are a bit (okay, a lot)
ambiguous. If you don't read them carefully you can end up with two
versions of Windows on a single drive instead of upgrading or clean
installing. The key is to delete the target partition and recreate it. Next
you choose the partition to install XP to this prepared area. And then are
asked how you want it formatted.

Some more resources for you about the install procedure:

Upgrade Paths to Windows XP
http://www.theeldergeek.com/xp_upgrade_paths.htm

Clean Install Procedure with Illustrative Screen Captures
http://www.theeldergeek.com/xp_home_install_-_graphic.h...

Clean Install Procedure with Illustrative Screen Captures
http://www.theeldergeek.com/xp_pro_install_-_graphic.ht...

Upgrading to Windows XP
http://www.theeldergeek.com/upgrading_to_windows_xp.htm

Beware of popups here (strongly advise using a popup blocker if you visit
here) but in spite of the popup annoyances some more useful pictorial
guides can be found here: http://www.windowsreinstall.com/

NOTE: The clean install method will not ask for a Win98 startup disk. It
will ask for a Win98 CD. Setup wants to see the version of Windows that you
are using to qualify for using the upgrade version of XP. If you cannot
provide an acceptable CD at that point, setup will not continue.

An upgrade install started from within Win98 will end up with one Windows
folder with a few remnants of Win98 remaining.

A full version CD of XP can perform an upgrade or clean install but does
not require proof.

A generic OEM XP (available from some dealers with the purchase of some
computer components), performs a clean install only. It is cheaper than the
full version but, technically, its license will be tied permanently to the
machine that it is installed on.

--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
July 6, 2005 11:32:05 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Thank you for your further thoughts and for the relevant links which I have
studied closely.

Since doing that, I have tried to install XP by booting direct to my CD ROM.
According to www.windowsreinstall.com I should be able to do this to a drive
that is brand new, used, or one that does or does not have an operating
system already on it as the installation process will prompt for product
keys, evidence of eligibility etc at the appropriate times.

In my experiences, however, I never get that far. The PC boots from the CD,
I get the “Welcome to Setup� page and the setup files are loaded. So far so
good. I press “Enter� and setup starts "examining 57240MB Disk 0 at id 0 on
bus 0 on atpi . . . ." but then the system reboots. It continues in this
cycle until I stop it or until I get a “disk error – press any key to
restart� message.

I have repeated this process several times both with and without Windows 98
installed. The results are the same.

Trying to install from within Windows 98 is no more successful. Autorun
starts the CD. I have tried both the “Upgrade (recommended)� and “New
Installation� approaches. I put in the product key, and follow the processes
through. Whilst these differ slightly, all seems to be going well until I
reach a stage during “Preparing Installation� (but before “Installing
Windows�) when setup restarts the PC. I get as far as the Windows logo where
the progress bar moves across two and a half times before the system reboots.
This cycle then continues until I stop it or until I get a “disk error –
press any key to restart�. Under the “New Installation� option I have also
tried the option of selecting the drive on which to install and repartition.
This, too, gets to the first reboot, Setup starts, loads the setup files then
reboots – back into the same cycle.

As far as my hardware is concerned, it seems to be running fine. Windows 98
is installed and OK. Word is installed and is OK. I am using the same video
card, printer, monitor, keyboard and mouse as before (when XP (as an upgrade)
performed perfectly). My DVD rewriter is also the same (but without Windows
XP it will only “read�). The motherboard (modern Gigabyte), processor (Athlon
64 3400+), memory (512mb) and power supply are new but there is no evidence
that I can find that they are not performing as they should. Scandisk has
checked all my disks (two physical drives and several logical drives) and
found no errors.

Before disaster struck, my anti-virus auto-updated every eight hours, my
firewall was always running, I regularly ran anti-spyware software (eg
Adaware, CW Shredder), and Microsoft’s own Beta anti-spyware release was
installed and running so it is difficult to think that anything malicious is
involved.

Maybe I am still missing something here but I really cannot see what it is
nor where I go from here. Any more suggestions?

Thanks.

Chris.


"Sharon F" wrote:

> On Mon, 4 Jul 2005 08:09:13 -0700, Chris A. wrote:
>
> > Have been feeling that I am getting stuck ever deeper into the sand here. For
> > example, tried to remove all traces of my camera; there were no "unistall"
> > options anywhere ( under Add/Remove in Control/Panel, in the camera's own
> > folder within Program Files nor under device manager). In the end, I simply
> > deleted the camera's own folder. Despite this, the XP installation process
> > still advised me that there might be problems with the camera later on.
> >
> > This, however, is now the ONLY issue, that the XP advised me about. But the
> > installation stalled, as before, when the PC restarted and we got back to the
> > progress bar - it passes under the logo two and a half times then reboots.
> > (Previously it would reboot only three times before giving a disk error; now
> > it takes about 10 reboots!)
> >
> > Re your comment:
> >
> >> [1 quoted line suppressed]
> > Win98. Are you sure your recovery CD blanked the drive and installed just
> > Win98? Are you sure you're installing XP as an upgrade and not mistakenly
> > creating a second Windows installation on the same drive? I think you need
> > to take a good hard look on what you have going here. Possibly starting
> > over and keeping more on track.<<
> >
> > . . . . .I have to say that I am no longer entirely certain what has
> > happened. What I do know is this: years ago I had Win 98 running quite
> > happily (albeit very unstable). I added a new hard drive (about 2003) and the
> > new drive software copied all my "old" C:\ drive files (including Windows 98)
> > to my new created C:\ drive. As far as I recall, the files on my "old" C\
> > drive remained there (on what what was now my D:\ drive). I never thought too
> > much about them but left them there "just in case". Whilst this meant that I
> > had a "Widows" directory on both my C:\ and D:\ drives, I do not know if this
> > meant I had two functional versions of windows. Be that as it may, the
> > upgrade to XP last November was relatively straightforward. As far as I am
> > aware XP ugraded to my C:\ drive but I do not know how to verify that now.
> >
> > Decided your "start over" option sounded like good sense at this point so I
> > uninstalled Windows 98. This seemed to go well and my PC now behaves - as far
> > as I can ascertain - as it did at the beginning of this thread (ie Windows
> > won't start (at all) and the "repair intallation" only goes so far before
> > rebooting repeatedly.
> >
> > Using an old Windows 98 "startup" disk (which seems to be the only way I can
> > get at anything) I looked at my C:\ and D:\ drives. To my surprise, both
> > still have windows directories even after the uninstall process. Many of the
> > files within these directories are the same (though many are not); the
> > directory on C:\ is dated 18 Sept 1999 yet the directory on D:\ is dated
> > today - 4 July 2005. I really do not know that is going on.
> >
> > Before I try and reinstall Windows 98 (again) does any of this help/make
> > sense/suggest another course of action first? (eg should I delete one, or
> > other or both those windows directories?).
> >
> > [Incidentally, I only have access to two Win 98 disks; one is the one I
> > used before -
> > (but I do not know how to tell what sort it is); the other is an OEM Windows
> > 98 Second Edition that came with another PC some years ago.
> >
> > Sorry to go on at such lenght; I do recognise that this is taking up a
> > disproportionate amount of your time.
> >
> > Chris (with sand up to my chin).
> >
>
> You need to reassess where you're at and then map out where you want to go
> and how you're going to get there.
>
> There are some screens during XP's setup that are a bit (okay, a lot)
> ambiguous. If you don't read them carefully you can end up with two
> versions of Windows on a single drive instead of upgrading or clean
> installing. The key is to delete the target partition and recreate it. Next
> you choose the partition to install XP to this prepared area. And then are
> asked how you want it formatted.
>
> Some more resources for you about the install procedure:
>
> Upgrade Paths to Windows XP
> http://www.theeldergeek.com/xp_upgrade_paths.htm
>
> Clean Install Procedure with Illustrative Screen Captures
> http://www.theeldergeek.com/xp_home_install_-_graphic.h...
>
> Clean Install Procedure with Illustrative Screen Captures
> http://www.theeldergeek.com/xp_pro_install_-_graphic.ht...
>
> Upgrading to Windows XP
> http://www.theeldergeek.com/upgrading_to_windows_xp.htm
>
> Beware of popups here (strongly advise using a popup blocker if you visit
> here) but in spite of the popup annoyances some more useful pictorial
> guides can be found here: http://www.windowsreinstall.com/
>
> NOTE: The clean install method will not ask for a Win98 startup disk. It
> will ask for a Win98 CD. Setup wants to see the version of Windows that you
> are using to qualify for using the upgrade version of XP. If you cannot
> provide an acceptable CD at that point, setup will not continue.
>
> An upgrade install started from within Win98 will end up with one Windows
> folder with a few remnants of Win98 remaining.
>
> A full version CD of XP can perform an upgrade or clean install but does
> not require proof.
>
> A generic OEM XP (available from some dealers with the purchase of some
> computer components), performs a clean install only. It is cheaper than the
> full version but, technically, its license will be tied permanently to the
> machine that it is installed on.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
July 7, 2005 2:13:02 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hey Chris ! ill be glad to be of any help.. Wel wen something like dis wud
happen, ill lookout n check few basic things, firstly weather my partition
table is intact or it has got corrupted or damaged, to check so u will have
to boot from a Bootable Win Xp cd, Secondly once my Win Xp had got badly
corrupted due to some theme i downloaded from some dvd, and it wasnt gettin
repaired, so i installed a new copy on the same partion and took a backup and
den did wht i think sharon was sayin, clean setup.N thirdly, if u have got
the latest 64 bit processor and its compatable motherboard, u just need to
check weather you are using the XP version devloped for it. Well Dis is all i
can say rite now. Do reply as to wht happend, n was it of any help.
All the Best. Hope u dun loose ur data...

"Chris A." wrote:

> A further question, I'm afraid. If I do go down the road of a clean install,
> is there any way at this time (given the limited functionality of my PC) I
> can first back up my DATA files to, say, a CD Rom? I do make "regular"
> backups but my last one was November!!! I have a Windows 98 startup disk that
> seems to work but I do not know how to copy my data files across. Thanks.
>
> "Sharon F" wrote:
>
> > On Mon, 20 Jun 2005 06:20:05 -0700, Chris A. wrote:
> >
> > > Sharon
> > >
> > > Thanks for this but I am afraid it did not work.
> > >
> > > Booted from my Windows XP upgrade disk as the article suggested. All seemed
> > > to go well - Windows Setup loaded and I reached the "Welcome to Setup"
> > > screen. I was given the three options: "Setup", "Repair Using Recovery
> > > Consol" or "Quit". I pressed "Enter" for setup and got a message saying
> > > "Please Wait - examining 57240 MB disk". After a few seconds of disk
> > > activity, however, the system simply rebooted. I tried several times with the
> > > same result. (Incidentally, trying "Repair Using Recovery Console" also
> > > resulted in a reboot at the same point.
> > >
> > > Any further advice would be most welcome. Thanks.
> >
> > Did setup continue after the reboots or did it hang? I had one setup where
> > it was typical for setup to restart several times. Required patience but it
> > eventually made it through. If it was hanging, you could try running chkdsk
> > and then attempt setup again. Also, during the "please wait - examining..."
> > stage, the hard drive is being checked. The restart could be a further
> > indication that chkdsk needs to be done.
> >
> > Another repair install reference for you:
> > http://www.michaelstevenstech.com/moving_xp.html
> >
> > Aside: Shortly after XP was released, I changed out the motherboard on my
> > old desktop system. I booted with the new hardware just to see what XP
> > would do. It failed. When I finally got around to trying a repair install,
> > the existing XP installation was no longer available as a repair option and
> > a clean install was necessary. I opted for a parallel install (second
> > install on same partition). Grabbed data that wasn't in my last backup set
> > and then did a clean install.
> >
> > What I'm trying to say is you may end up doing a clean install due to the
> > previous failed boots on the new hardware.
> >
> > --
> > Sharon F
> > MS-MVP ~ Windows Shell/User
> >
Anonymous
July 7, 2005 5:22:57 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Wed, 6 Jul 2005 07:32:05 -0700, Chris A. wrote:

> So far so
> good. I press ´Enter¡ and setup starts "examining 57240MB Disk 0 at id 0 on
> bus 0 on atpi . . . ." but then the system reboots.

Try running chkdsk on the drive.
--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
July 8, 2005 10:13:01 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

When I run chkdsk, I get a message saying I should use Scandisk and that no
drives have been checked. I have downloaded other versions of chkdsk but get
the same result.

Nevertheless, I ran Scandisk on ALL my drives. No errors.

Is there another way to run chkdsk? Would it make any difference?

Chris.

"Sharon F" wrote:

> On Wed, 6 Jul 2005 07:32:05 -0700, Chris A. wrote:
>
> > So far so
> > good. I press “Enter� and setup starts "examining 57240MB Disk 0 at id 0 on
> > bus 0 on atpi . . . ." but then the system reboots.
>
> Try running chkdsk on the drive.
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
July 8, 2005 2:09:17 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Fri, 8 Jul 2005 06:13:01 -0700, Chris A. wrote:

> When I run chkdsk, I get a message saying I should use Scandisk and that no
> drives have been checked. I have downloaded other versions of chkdsk but get
> the same result.
>
> Nevertheless, I ran Scandisk on ALL my drives. No errors.
>
> Is there another way to run chkdsk? Would it make any difference?

Scandisk is just Win9x' tool for checking the disk.

I know that you have recently installed new hardware to replace broken but
am beginning to wonder if you still have a hardware problem that needs to
be resolved. Running setup and getting a successful start in XP shouldn't
be this difficult.

--
Sharon F
MS-MVP ~ Windows Shell/User
Anonymous
August 24, 2005 2:52:03 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi Sharon

Just thought I would let you know that you were absolutley right about the
hardware problem. I seem to have got everything sorted today.

But I have to own up and not sound like a bad workman blaming his tools! For
the benefit of any others who might learn from my situation, I will briefly
explain.

When I replaced my motherboard, I mistakenly connected Drive 1 and Drive 2
in the wrong order to the ribbon cable. Had I noticed at the time, I would
probably have thought nothing about it as I was using a master/slave
configuration rather than cable select. My false impression was compounded by
the fact that Windows 98 would install and run happily despite my error.
Windows XP, obviously, is not so tolerant!

Five minutes swopping the order in which the drives were connected to the
cable, and 25 minutes installing XP and everthings seems to be fine.

I am, nevertheless, grateful for for your support - and I now know a great
deal more about XP than before. Thanks again.

Chris.

"Sharon F" wrote:

> On Fri, 8 Jul 2005 06:13:01 -0700, Chris A. wrote:
>
> > When I run chkdsk, I get a message saying I should use Scandisk and that no
> > drives have been checked. I have downloaded other versions of chkdsk but get
> > the same result.
> >
> > Nevertheless, I ran Scandisk on ALL my drives. No errors.
> >
> > Is there another way to run chkdsk? Would it make any difference?
>
> Scandisk is just Win9x' tool for checking the disk.
>
> I know that you have recently installed new hardware to replace broken but
> am beginning to wonder if you still have a hardware problem that needs to
> be resolved. Running setup and getting a successful start in XP shouldn't
> be this difficult.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
Anonymous
August 25, 2005 11:19:25 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Wed, 24 Aug 2005 10:52:03 -0700, Chris A. wrote:

> Hi Sharon
>
> Just thought I would let you know that you were absolutley right about the
> hardware problem. I seem to have got everything sorted today.
>
> But I have to own up and not sound like a bad workman blaming his tools! For
> the benefit of any others who might learn from my situation, I will briefly
> explain.
>
> When I replaced my motherboard, I mistakenly connected Drive 1 and Drive 2
> in the wrong order to the ribbon cable. Had I noticed at the time, I would
> probably have thought nothing about it as I was using a master/slave
> configuration rather than cable select. My false impression was compounded by
> the fact that Windows 98 would install and run happily despite my error.
> Windows XP, obviously, is not so tolerant!
>
> Five minutes swopping the order in which the drives were connected to the
> cable, and 25 minutes installing XP and everthings seems to be fine.
>
> I am, nevertheless, grateful for for your support - and I now know a great
> deal more about XP than before. Thanks again.

Hi, Chris. Thanks for posting back with the results of your
troubleshooting. It must have been a relief to find out the solution was a
simple adjustment. You're right, XP is not as tolerant as Win9x about
hardware. This has its pluses in added stability but can be challenging in
getting everything setup.

--
Sharon F
MS-MVP ~ Windows Shell/User
!