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Archived from groups: alt.cellular.fido (More info?)
You guys help me out....a bit long but I'm desperate
Signed up for that $25 unlimited incoming call + free cell phone plan
at the end of January. My first bill cycle only covers the first 4 days
of service and they are already billing me $20 of GPRS internet access
that I swear to god I haven't used. Fido's CS claimed that I must've
pressed the wrong buttons ($20 worth in 4 days) or I am lying.
QUESTION 1: I have a Sony Ericsson phone, I stayed the hell away from
the connection/internet option since day 1. But are there other
features that can count as GPRS access? I talked to FIDO's CS...they
basically told me "we charge you GPRS on any function that connects to
the internet"...well, which is?
QUESTION 2+: They argued that their billing system is fool-proof. Is
this true? Can it be my phone's problem or somebody stealing my phone
service? I can't really imagine I've used any GPRS access unless I was
drunk.
Another thing is I've been getting at least two dozen unknown text
messages since DAY 1...and getting charged for them too. I called them
a week after I activated the service. The CSR says she can't possibly
do anything and gave me the brush off (sadly for me, she didn't even
bother noting our conversation). Today, I called and talked to another
CSR and he told me I must've signed up for some online mailing list or
whatever. I've only given my number to my dad, I don't think he
would've signed me up for some online mailing list and I already got
those messages an hour after I charged my battery for the first time.
Told the CS that and his response was "Well, How do I know you didn't?"
QUESTION 2: Could it be the person who was using this number before me
who signed up for some text message mailing list? Is there anything I
can do about this?
FIDO's cs must be one of the worst (ok, maybe there are worse..I just
haven't met them yet). I called them and had the internet and text
messaging services blocked permanently, but I don't think I'm ready for
the possibly astronomical bill next month.
Anyone had similar experiences? What should be my next plan of action?
cos I certainly couldn't think of any...
You guys help me out....a bit long but I'm desperate
Signed up for that $25 unlimited incoming call + free cell phone plan
at the end of January. My first bill cycle only covers the first 4 days
of service and they are already billing me $20 of GPRS internet access
that I swear to god I haven't used. Fido's CS claimed that I must've
pressed the wrong buttons ($20 worth in 4 days) or I am lying.
QUESTION 1: I have a Sony Ericsson phone, I stayed the hell away from
the connection/internet option since day 1. But are there other
features that can count as GPRS access? I talked to FIDO's CS...they
basically told me "we charge you GPRS on any function that connects to
the internet"...well, which is?
QUESTION 2+: They argued that their billing system is fool-proof. Is
this true? Can it be my phone's problem or somebody stealing my phone
service? I can't really imagine I've used any GPRS access unless I was
drunk.
Another thing is I've been getting at least two dozen unknown text
messages since DAY 1...and getting charged for them too. I called them
a week after I activated the service. The CSR says she can't possibly
do anything and gave me the brush off (sadly for me, she didn't even
bother noting our conversation). Today, I called and talked to another
CSR and he told me I must've signed up for some online mailing list or
whatever. I've only given my number to my dad, I don't think he
would've signed me up for some online mailing list and I already got
those messages an hour after I charged my battery for the first time.
Told the CS that and his response was "Well, How do I know you didn't?"
QUESTION 2: Could it be the person who was using this number before me
who signed up for some text message mailing list? Is there anything I
can do about this?
FIDO's cs must be one of the worst (ok, maybe there are worse..I just
haven't met them yet). I called them and had the internet and text
messaging services blocked permanently, but I don't think I'm ready for
the possibly astronomical bill next month.
Anyone had similar experiences? What should be my next plan of action?
cos I certainly couldn't think of any...