Had to reinstall windows, now i have more problems

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

As you have found out, you should have used the Toshiba disk to do the
restore.
Your "support guy" obviously does not know what he is doing and I would
think long an hard before using him again.

I don't have a Toshiba, but your owners manual should tell you how to use
the restore disks.
Some brands, have a repair option, but most restore disks reformat the drive
and return the computer to a factory fresh status. That is the option you
should use now.


"deanna" <deanna.1quz1n@pcbanter.net> wrote in message
news eanna.1quz1n@pcbanter.net...
>
> I have a brand new (2 week old) Toshiba Tecra laptop. Because of
> various kerfuffles with XP user accounts (deletions and then an
> inability to logon to the computer) I had to have windows re-installed.
> I didn't have my Toshiba CD's with me, so the support guy reinstalled
> windows using an HP CD he had around, and then told me to install the
> rest of the Toshiba-specific software myself, with the CDs I had at
> home.
>
> Well, now i've done that, BUT: Bluetooth Stacker and the wireless
> connection drivers wouldn't reinstall. (I specifically paid for these
> features, so that's a problem!) Norton Antivirus is gone. And some
> program named CSWGina.dll is preventing me from doing things like
> displaying the 'welcome screen' and using the windows xp display mode
> rather than 'classic' mode. I'm sure there is various other problems
> that i haven't found yet.
>
> So, how do i fix these specific problems?? OR, how does this System
> Restore thing work, and is it too late to use it now that windows has
> been reinstalled? And would reinstalling windows again using my Toshiba
> CD help at all??
>
> Thanks in advance for any and all help; the newness of my computer
> makes this all the more upsetting!
>
>
> --
> deanna