Sign in with
Sign up | Sign in
Your question
Closed

How to set acer netbook back to factory settings if you cant get to the start

Last response: in Laptop Tech Support
Share
October 31, 2012 2:25:01 PM

I have tried alt - f10 to reset my computer to factoery settings but it will not do anything. We had it in to get a vrus off and there is a password we can't get around so we need to reset. How can I do this from when the computer starts? I can not get to my desk top unless I can get rid of this password.
a b D Laptop
October 31, 2012 2:32:23 PM

We can't help you circumvent passwords here on Tom's, it is against the rules.
Score
0
a b D Laptop
October 31, 2012 2:33:11 PM

What password? how come you didn't know the password?
Score
0
Related resources
a b D Laptop
October 31, 2012 2:54:13 PM

I suggest contacting the OEM but be prepared to prove ownership.
Score
0
a b D Laptop
October 31, 2012 5:02:00 PM

I also agree that we can only recommend you CONTACT ACER.

More info:

I find it ODD that you were able to login before but now you can't.

Are you referring to a BIOS password (to prevent BIOS changes) or the Windows login password?

BTW, if your Acer is out of Warranty you may be out of luck. My brother-in-law had a bad hard drive so he needed to contact Acer to get a copy of Windows.

Guess what they said?
We can't give you, or even SELL you the discs because your Warranty is expired.

When I tried to contact them later I could only find a page that told me to put in the SERVICE NUMBER to contact Customer Support but it would only work if the Warranty was still good.

(I contacted HP a year after my dad's Warranty was up and they sent me backup discs. I did this in case the hard drive died. Everyone should have an IMAGE or way to reinstall Windows that's separate from the physical hard drive in the laptop.)
Score
0
October 31, 2012 5:36:36 PM

This topic has been closed by Mousemonkey
Score
0
!