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How to set acer netbook back to factory settings if you cant get to the start

I have tried alt - f10 to reset my computer to factoery settings but it will not do anything. We had it in to get a vrus off and there is a password we can't get around so we need to reset. How can I do this from when the computer starts? I can not get to my desk top unless I can get rid of this password.
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More about acer netbook back factory settings start
  1. We can't help you circumvent passwords here on Tom's, it is against the rules.
  2. What password? how come you didn't know the password?
  3. I suggest contacting the OEM but be prepared to prove ownership.
  4. I also agree that we can only recommend you CONTACT ACER.

    More info:

    I find it ODD that you were able to login before but now you can't.

    Are you referring to a BIOS password (to prevent BIOS changes) or the Windows login password?

    BTW, if your Acer is out of Warranty you may be out of luck. My brother-in-law had a bad hard drive so he needed to contact Acer to get a copy of Windows.

    Guess what they said?
    We can't give you, or even SELL you the discs because your Warranty is expired.

    When I tried to contact them later I could only find a page that told me to put in the SERVICE NUMBER to contact Customer Support but it would only work if the Warranty was still good.

    (I contacted HP a year after my dad's Warranty was up and they sent me backup discs. I did this in case the hard drive died. Everyone should have an IMAGE or way to reinstall Windows that's separate from the physical hard drive in the laptop.)
  5. This topic has been closed by Mousemonkey
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