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Asus K53E Charging Port Issue

Last response: in Laptop Tech Support
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November 4, 2012 11:05:48 PM

Hi everyone!
So about a month and a half ago I started having charging problems with my Asus laptop. The charge started toggling between "AC Mode" and "Battery Mode" and the LED light toggled on and off unless I held the charger in firmly the entire time it was in use. I had planned to fix it quickly until I got really sick and was unable to, now that I feel better I wanted to start working on it. The other day I noticed while holding in the charger an ample amount of heat coming from the connector head and immediately took the charger out. This is a new development for my pc issue. My question(s) is:
1) Is this a charging port issue as I first assumed?
2) With the charger now heating up at the port, is something else causing the problem?
3) What is the best solution to fix this?

If I hold the charger in, the battery icon reads "X& available (plugged in, charging) as it should normally. Any advice/info is appreciated!
Thanks,
Ashley

Asus K53E
Windows 7 Home Premium x-64bit, SP 1
AC/DC Adapter Input 100-240V (1.5A), Output 19V (3.42A)
November 4, 2012 11:18:45 PM

warranty...

heat = poor connection - charger or port in laptop
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a c 249 D Laptop
November 4, 2012 11:19:48 PM

Hi :) 

I own a Laptop repair company....

You NEED a new charging socket fitted to the laptop...take it to a local laptop repair shop...or send it back if under warranty IF they cover it (they usually don't)

All the best Brett :) 
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November 4, 2012 11:23:52 PM

Thanks guys! Sadly I think the warranty may be dead now :(  I've been learning PC repair over the course of the last couple of months. I may be able to acquire a charging socket from one of my multiple tech friends, or the friend who has his own repair shop and has been teaching me pc repair himself! Appreciate the quick response a lot and will update as soon as I get it fixed!
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a c 249 D Laptop
November 4, 2012 11:27:29 PM

anh102 said:
Thanks guys! Sadly I think the warranty may be dead now :(  I've been learning PC repair over the course of the last couple of months. I may be able to acquire a charging socket from one of my multiple tech friends, or the friend who has his own repair shop and has been teaching me pc repair himself! Appreciate the quick response a lot and will update as soon as I get it fixed!



Hi :) 

If you have never stripped a lappy before, this is NOT the job for an amateur as EVERY part has to be removed... usual result from an amateur, is a non working lappy... that NEVER works again...

All the best Brett :) 
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November 4, 2012 11:32:35 PM

I'll have my repair shop friend with me while I do this so I feel comfortable doing this (he can guide me and stop me before I do anything stupid :-D lol). Just another adventure in learning how to repair a pc for me :-)
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a c 249 D Laptop
November 4, 2012 11:43:39 PM

anh102 said:
I'll have my repair shop friend with me while I do this so I feel comfortable doing this (he can guide me and stop me before I do anything stupid :-D lol). Just another adventure in learning how to repair a pc for me :-)



Hi :) 

Good idea as long as you both know its a Laptop NOT a PC lol.... MUCH harder to strip , repair and rebuild...oh and you NEED the correct socket for your particular model, they are NOT generic...

All the best Brett :) 
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January 14, 2013 11:23:13 AM

anh102 said:
I'll have my repair shop friend with me while I do this so I feel comfortable doing this (he can guide me and stop me before I do anything stupid :-D lol). Just another adventure in learning how to repair a pc for me :-)


Hello, I am having the exact same problem with my computer, same modle.
Did you get this problem fixed? what did you have to do?
than you
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January 15, 2013 2:23:00 AM

PattiK said:
Hello, I am having the exact same problem with my computer, same modle.
Did you get this problem fixed? what did you have to do?
than you

I too had this problem. I resolved it by soldering in a new DC jack. It involved stripping down the laptop to get the motherboard out though.

I used this jack: http://www.ebay.co.uk/itm/DC-Power-Jack-DC033-Asus-X53E...
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May 17, 2013 2:53:39 AM

anh102 said:
Hi everyone!
So about a month and a half ago I started having charging problems with my Asus laptop. The charge started toggling between "AC Mode" and "Battery Mode" and the LED light toggled on and off unless I held the charger in firmly the entire time it was in use. I had planned to fix it quickly until I got really sick and was unable to, now that I feel better I wanted to start working on it. The other day I noticed while holding in the charger an ample amount of heat coming from the connector head and immediately took the charger out. This is a new development for my pc issue. My question(s) is:
1) Is this a charging port issue as I first assumed?
2) With the charger now heating up at the port, is something else causing the problem?
3) What is the best solution to fix this?

If I hold the charger in, the battery icon reads "X& available (plugged in, charging) as it should normally. Any advice/info is appreciated!
Thanks,
Ashley

Asus K53E
Windows 7 Home Premium x-64bit, SP 1
AC/DC Adapter Input 100-240V (1.5A), Output 19V (3.42A)


I had the same problem with my K53E. It seems the issue is with the small wire coming off the circuit board which makes contact with the back of the power port connector. Apparently over time the connector wiggles so much it pushes and bends the wire just far enough away from the connector that it no longer makes a solid contact. I simply dropped a bit of solder on the back of the connector to bridge any gap with the wire coming from the circuit board. My laptop works great now.
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September 2, 2013 4:14:05 PM

I am wondering if you ever found a solution to your problem. I have as Asus K53E with the exact same issue. I bought a new power cord, but that did nothing to fix the problem, so it is obviously a problem with the internal mechanism. I have since given up and bought a new computer, bus still have the Asus on hand and would love to be able to use it or give it to someone because, other than the power cord issue, it works perfectly. You can write back to me directly at sjbmg@aol.com. I would really appreciate any answer you can give me. Thanks.

anh102 said:
Hi everyone!
So about a month and a half ago I started having charging problems with my Asus laptop. The charge started toggling between "AC Mode" and "Battery Mode" and the LED light toggled on and off unless I held the charger in firmly the entire time it was in use. I had planned to fix it quickly until I got really sick and was unable to, now that I feel better I wanted to start working on it. The other day I noticed while holding in the charger an ample amount of heat coming from the connector head and immediately took the charger out. This is a new development for my pc issue. My question(s) is:
1) Is this a charging port issue as I first assumed?
2) With the charger now heating up at the port, is something else causing the problem?
3) What is the best solution to fix this?

If I hold the charger in, the battery icon reads "X& available (plugged in, charging) as it should normally. Any advice/info is appreciated!
Thanks,
Ashley

Asus K53E
Windows 7 Home Premium x-64bit, SP 1
AC/DC Adapter Input 100-240V (1.5A), Output 19V (3.42A)


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October 31, 2013 5:37:37 PM

Hi all,

I had the same problem with a g46v model laptop as well as an Asus x53s. In both cases the port for the power overheated and partially de-soldered from the motherboard.

In the case of the g46v, as soon as I had the motherboard removed it was obvious which connection was bad The bad solder joint was much darker and nowhere near as shiny as the other two. Also when lightly pushing on the actual power connector, you could see the solder moving around when it was supposed to be attached to the Motherboard. I scraped away some of the protective plastic near the solder and re-soldered the joint using about 3x as much solder and a much wider solder area. Hopefully this allows the current to move more freely, which will prevent the overheating and de-soldering issue in the future. I have not been able to test it for longer than a few hours but all seems well.

The x53s was a different story though, when I broke that one apart the power connector was very difficult to get to even with the motherboard detached. And my attempt to fix this solder joint wound up frying the motherboard. There are some small resistors right next to the power connector, and on the same circuit so I assume (at least) one of them overheated and is no longer functional.

I'm curious if many Asus laptops have a similar problem or if I happened to get 2 bad ones in a row. Other then the power issues they are solid laptops, but if it's more common I'll probably go with another brand with my next one. I called Asus and the help-desk person I talked with basically told me it was not covered under warrenty even though I've had this laptop for less than a year, so a repair shop or your own soldering job might be the cheapest way to go for anyone else experiencing the same problem.
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November 11, 2013 5:16:26 AM

Hello everyone

I have just spoken to Asus technical support regarding this problem. They fixed the same port problem under the warranty on my son's laptop (X53E) in September last year. It has now gone again. They advise me that their repairs are only covered for three months- hardly a satisfactory warranty and repair service. I pointed out to the Asus guy that this sounds like a design and manufacturing fault and not just wear and tear. The only thing suggested to me was to take it to a repair place and get a fault report. My feeling is that if we all just carry on getting these design/manufacturing faults fixed ourselves these companies will never do anything about it. I'm going to make a complaint to Asus' head office. Why don't we all do that, perhaps they will stop making defective goods?
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November 19, 2013 1:17:23 PM

Brett928S2 said:
anh102 said:
I'll have my repair shop friend with me while I do this so I feel comfortable doing this (he can guide me and stop me before I do anything stupid :-D lol). Just another adventure in learning how to repair a pc for me :-)



Hi :) 

Good idea as long as you both know its a Laptop NOT a PC lol.... MUCH harder to strip , repair and rebuild...oh and you NEED the correct socket for your particular model, they are NOT generic...

All the best Brett :) 


Hi

How much will it cost to get this fixed? I have the same problem, but perhaps it will better to buy a new lap?

Joakim

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November 19, 2013 11:13:05 PM

JoakimBang said:
Brett928S2 said:
anh102 said:
I'll have my repair shop friend with me while I do this so I feel comfortable doing this (he can guide me and stop me before I do anything stupid :-D lol). Just another adventure in learning how to repair a pc for me :-)



Hi :) 

Good idea as long as you both know its a Laptop NOT a PC lol.... MUCH harder to strip , repair and rebuild...oh and you NEED the correct socket for your particular model, they are NOT generic...

All the best Brett :) 


Hi

How much will it cost to get this fixed? I have the same problem, but perhaps it will better to buy a new lap?

Joakim



There are various places to get this done. My local shop quoted $125 and it could take as long as a week. Other prices tend to range between $70 and $100, and you have to add about $20 for yourself to ship the computer out (using UPS; it's about $30 USPS). Admittedly, the $70 online quote wanted me to strip the computer myself.

Meanwhile it's about $25 for a usable soldering iron, solder, flux, and copper braid for desoldering and $10 for a new socket.

I have this same problem on my K53S, and if you ignore the overheating, your computer will short, eventually, and it can fry not only your charger ($20 for a generic brand), but also your battery. My own battery is shot at this point as I'm using this computer to learn how to fix this. I'm confident in my ability to properly strip a computer; soldering is the issue.

So if you have better components in your machine, it's definitely worth the repair. If you have a $300/old computer in the first place and feel you'd be better served with a new machine, for $35 you might want to try to repair it yourself. If you don't have a precision tool set, you can pick one up for about another $5. And any tools you buy, you'll have on hand for the future.
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November 22, 2013 6:59:53 AM

anh102 said:
Hi everyone!
So about a month and a half ago I started having charging problems with my Asus laptop. The charge started toggling between "AC Mode" and "Battery Mode" and the LED light toggled on and off unless I held the charger in firmly the entire time it was in use. I had planned to fix it quickly until I got really sick and was unable to, now that I feel better I wanted to start working on it. The other day I noticed while holding in the charger an ample amount of heat coming from the connector head and immediately took the charger out. This is a new development for my pc issue. My question(s) is:
1) Is this a charging port issue as I first assumed?
2) With the charger now heating up at the port, is something else causing the problem?
3) What is the best solution to fix this?

If I hold the charger in, the battery icon reads "X& available (plugged in, charging) as it should normally. Any advice/info is appreciated!
Thanks,
Ashley

Asus K53E
Windows 7 Home Premium x-64bit, SP 1
AC/DC Adapter Input 100-240V (1.5A), Output 19V (3.42A)


Same thing happened to me. My issue was with the power cord. The cord by the power supply got bent 1 too many times and was somewhat kinked, which may have severed an internal connection of one of the wires. I bought a new replacement power adapter and cord and it works fine now.
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December 19, 2013 7:42:04 PM

I have a k53e and it has the same problem. I really don't think the computer is worth spending $125 to fix it, nor do I have the money to replace my laptop. Very frustrating. I will not be getting another ASUS, although I really like this computer other than the charger port issue. Sounds like a widespread flaw, not to mention a big problem for the consumer who just needs to use their dang computer. Grrrrrr.
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December 21, 2013 2:20:26 AM

itusersmum said:
Hello everyone

I have just spoken to Asus technical support regarding this problem. They fixed the same port problem under the warranty on my son's laptop (X53E) in September last year. It has now gone again. They advise me that their repairs are only covered for three months- hardly a satisfactory warranty and repair service. I pointed out to the Asus guy that this sounds like a design and manufacturing fault and not just wear and tear. The only thing suggested to me was to take it to a repair place and get a fault report. My feeling is that if we all just carry on getting these design/manufacturing faults fixed ourselves these companies will never do anything about it. I'm going to make a complaint to Asus' head office. Why don't we all do that, perhaps they will stop making defective goods?


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December 21, 2013 2:27:43 AM

Hi
I also have this problem and I think you have the right idea about complaining to Asus regarding this issue. Does sound like a manufacturing problem as so many people have the same issue. Would be great if everyone with this issue complained to ASUS as well.
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January 3, 2014 6:32:50 PM

itusersmum said:
Hello everyone

I have just spoken to Asus technical support regarding this problem. They fixed the same port problem under the warranty on my son's laptop (X53E) in September last year. It has now gone again. They advise me that their repairs are only covered for three months- hardly a satisfactory warranty and repair service. I pointed out to the Asus guy that this sounds like a design and manufacturing fault and not just wear and tear. The only thing suggested to me was to take it to a repair place and get a fault report. My feeling is that if we all just carry on getting these design/manufacturing faults fixed ourselves these companies will never do anything about it. I'm going to make a complaint to Asus' head office. Why don't we all do that, perhaps they will stop making defective goods?


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January 3, 2014 6:45:59 PM

Would you be kind enough to post and email me just who are you notifying in the head office with the complaint regarding the K53E model's plug charging port problem with in the head office.
Appears that we ought to send complaints to the same area, because this issue is not beng identified as a common problem with the K53E model and it is being ignored as a manufacturer problem. Need to find someone with authority.
Thanks ,
Janet
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January 3, 2014 7:02:18 PM

Janetsusie said:
Would you be kind enough to post and email me just who are you notifying in the head office with the complaint regarding the K53E model's plug charging port problem with in the head office.
Appears that we ought to send complaints to the same area, because this issue is not beng identified as a common problem with the K53E model and it is being ignored as a manufacturer problem. Need to find someone with authority.
Thanks ,
Janet


Great idea, I was thinking the same thing. If someone who has already sniffed out the correct contact name and email would post it here, it would also make it easier for lurkers who find this thread to also complain. No telling how many people with the same model are Googling and finding this thread but not posting.
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January 14, 2014 5:19:26 PM

cluelessmom1 said:
Janetsusie said:
Would you be kind enough to post and email me just who are you notifying in the head office with the complaint regarding the K53E model's plug charging port problem with in the head office.
Appears that we ought to send complaints to the same area, because this issue is not beng identified as a common problem with the K53E model and it is being ignored as a manufacturer problem. Need to find someone with authority.
Thanks ,
Janet


Great idea, I was thinking the same thing. If someone who has already sniffed out the correct contact name and email would post it here, it would also make it easier for lurkers who find this thread to also complain. No telling how many people with the same model are Googling and finding this thread but not posting.


I'm having the same issue with a laptop that is only 2 years old, with an estimated repair cost from ASUS for $150...seriously?

I found some names but no emails so if anyone finds 'em for some Taiwanese Jonney Shih (chairmen/CEO) or Debbie Lee (Global PR Manager) feel free to share. This is BS, compared to my 7 year old Lenovo that has had zero problems. It's just slow as molasses now. My only suggestion is maybe bombard their FB page. https://www.facebook.com/ASUS
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February 3, 2014 5:00:46 PM

ive had the exact same problem. i've sent it to Asus THREE TIMES and now im having escalating problems. A new issue has arose since i last received my laptop from the Asus repair center. When i take the battery out and put it back in, and power it while its UNPLUGGED, it boots and runs normally, but the battery indicator light is off while all the other lights are functioning. When i plug the AC power cord in, the battery indicator lights up orange as it charges, then once fully charged it turns green. However, when i unplug the AC power cord, the computer shuts down half a second after. WTF ASUS PLEASE HELP. I have gotten two replacement batteries and no change. Both my original battery and the replacement battery cause the same problem. Must be hardware.
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February 8, 2014 2:44:32 AM

I have the exact same issue with my missus' laptop as described in the OP. Found a video how to open up the laptop and get to the DC port here. I'm going to have a look at it later on today and see if I can repair the port with a bit of soldering and will report back. In any case, I've found a couple of replacement ports on ebay if I can't fix it here, here, and a rather more expensive one here.

Wish me luck ;-)
EDIT: As suspected, one of the pins on the port is broken... :bounce:  ordered a new port from ebay for £2. Can't believe some people are being quoted over £100 to have a shop repair this. Robbery! :pfff: 
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February 17, 2014 10:53:12 PM

Hi everyone!
So about a month and a half ago I started having charging problems with my Asus laptop. The charge started toggling between "AC Mode" and "Battery Mode" and the LED light toggled on and off unless I held the charger in firmly the entire time it was in use. I had planned to fix it quickly until I got really sick and was unable to, now that I feel better I wanted to start working on it. The other day I noticed while holding in the charger an ample amount of heat coming from the connector head and immediately took the charger out. This is a new development for my pc issue. My question(s) is:
1) Is this a charging port issue as I first assumed?
2) With the charger now heating up at the port, is something else causing the problem?
3) What is the best solution to fix this?

If I hold the charger in, the battery icon reads "X& available (plugged in, charging) as it should normally. Any advice/info is appreciated!

Asus K53sm
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February 19, 2014 5:47:16 AM

cluelessmom1 said:
Janetsusie said:
Would you be kind enough to post and email me just who are you notifying in the head office with the complaint regarding the K53E model's plug charging port problem with in the head office.
Appears that we ought to send complaints to the same area, because this issue is not beng identified as a common problem with the K53E model and it is being ignored as a manufacturer problem. Need to find someone with authority.
Thanks ,
Janet


Great idea, I was thinking the same thing. If someone who has already sniffed out the correct contact name and email would post it here, it would also make it easier for lurkers who find this thread to also complain. No telling how many people with the same model are Googling and finding this thread but not posting.


Hi I have been having the same problem for about 3 months, also keyboard is very tempermental and misses half the key strokes.
Cheers Will

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February 22, 2014 1:52:56 PM

I had this same problem with my Asus K53E I purchased it in december 2012 and iv'e had it repaired once already for $150 at my local laptop repair store! He did a really great job fixing it, only took 1 day, but low and behold abt 5 months later.... SAME PROBLEM! I am at the point where I refuse to pay another $150 to repair it, maybe I should just buy another laptop. I do use my laptop alot bc I run an internet business and do web design. My older toshiba that I purchased in 2010 still works til this day though so I think it's Asus! and although the Asus is a great laptop, i'm just fed up with the charger port problems.Now that I see I'm not the only one with this problem, I will rather just invest in another laptop without all the problems instead of spending $100-$150 to get it repaired every 5 months! Goodluck to you all though!
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February 22, 2014 10:15:59 PM

willpuk said:
cluelessmom1 said:
Janetsusie said:
Would you be kind enough to post and email me just who are you notifying in the head office with the complaint regarding the K53E model's plug charging port problem with in the head office.
Appears that we ought to send complaints to the same area, because this issue is not beng identified as a common problem with the K53E model and it is being ignored as a manufacturer problem. Need to find someone with authority.
Thanks ,
Janet


Great idea, I was thinking the same thing. If someone who has already sniffed out the correct contact name and email would post it here, it would also make it easier for lurkers who find this thread to also complain. No telling how many people with the same model are Googling and finding this thread but not posting.


Hi I have been having the same problem for about 3 months, also keyboard is very tempermental and misses half the key strokes.
Cheers Will



Charnice Davon said:
I had this same problem with my Asus K53E I purchased it in december 2012 and iv'e had it repaired once already for $150 at my local laptop repair store! He did a really great job fixing it, only took 1 day, but low and behold abt 5 months later.... SAME PROBLEM! I am at the point where I refuse to pay another $150 to repair it, maybe I should just buy another laptop. I do use my laptop alot bc I run an internet business and do web design. My older toshiba that I purchased in 2010 still works til this day though so I think it's Asus! and although the Asus is a great laptop, i'm just fed up with the charger port problems.Now that I see I'm not the only one with this problem, I will rather just invest in another laptop without all the problems instead of spending $100-$150 to get it repaired every 5 months! Goodluck to you all though!


I have K53E bought in June2011. The DC jack issue started in Dec-2012, Called ASUS, as it was out of warranty, I didn't want to spend something more than $100.

Battery was dead after showing plugged in not charging for few days.

I got the DC jack replaced from one professional with nominal charges for soldering the DC jack.



Now again the DC jack has become unreliable.
Checked soldering contacts. Looked great.
Replaced power charger.
Worked for a day. Now again same thing the power charger indicator is blinking orange.
I can not move the laptop. If at all I have to move it, I keep it on hibernate and then move

One more thing while typing , sometimes cursor automatically moves to some other position.
Did anybody has experienced this issue?

I 've bought another laptop from some other brand for my son.





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March 25, 2014 12:28:52 PM

Just wanted to add that I too have the problem so it is noted. Also, have the problem of the cursor going all over the place. That is not good; it erases whole emails in a single bound. Errrgh!

CS
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April 28, 2014 4:00:07 AM

I have the same laptop with the same problem, warrenty is well over so can't take it back to be repaired or replaced. It started off as my power adaptor not working in my laptop unless I pressed it in or tilted the end but it gradually got worse then stopped working and my laptop went completely dead. I assumed it was the power adaptor that was faulty so I bought a new one, still no success so I thought it might be the power jack that's faulty so I opened my laptop up to check (I've never opened a laptop before so didn't have a clue what I'm doing, BIG MISTAKE!) but I din't know how to fix it so I asked someone who fixes computers as a hobby what they think is wrong with it and they said the power pin might need replaced and soldering in but they don't have a solderer so they can't fix it but they told me to send it to a computer repairer. So I took it to a local computer repairing company and they told me if they can fix it the repairing fee is £45 + the cost of any replacement parts so I said okay and they looked at it and told me their was a fault with the power pin and it will need replacing and the cost of the part is £15, so I agreed to the repair and they repaired it, I took it home and it was working fine for a few weeks but now it's back to how it was again with charging problems! What a waste of £60 I paid them for the repair! HELP?!
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May 15, 2014 3:03:48 AM

Just replying to say that I also have this problem with my Asus laptop. I already had the same problem one year ago, at which point I was able to get it fixed in the UK under the warranty. If you have the same problem, I would not recommend that you pay for solving the problem, as it appears to be a manifacturing problem, and chances are the same problem with recur within a short time.
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June 22, 2014 7:53:50 AM

anh102 said:
Hi everyone!
So about a month and a half ago I started having charging problems with my Asus laptop. The charge started toggling between "AC Mode" and "Battery Mode" and the LED light toggled on and off unless I held the charger in firmly the entire time it was in use. I had planned to fix it quickly until I got really sick and was unable to, now that I feel better I wanted to start working on it. The other day I noticed while holding in the charger an ample amount of heat coming from the connector head and immediately took the charger out. This is a new development for my pc issue. My question(s) is:
1) Is this a charging port issue as I first assumed?
2) With the charger now heating up at the port, is something else causing the problem?
3) What is the best solution to fix this?

If I hold the charger in, the battery icon reads "X& available (plugged in, charging) as it should normally. Any advice/info is appreciated!
Thanks,
Ashley

Asus K53E
Windows 7 Home Premium x-64bit, SP 1
AC/DC Adapter Input 100-240V (1.5A), Output 19V (3.42A)


THE DESIGN OF A NUMBER OF ASUS SYSTEM BOARDS HAS THE AC SOCKET ABOUT 1/8TH OF AN INCH FORM THE CORNER OF THE BOARD WITH NO SCREW IN THAT CORNER TO REINFORCE THE INTEGRITY OF THIS SMALL PIECE OF BOARD WHICH INSURES THE SOCKET OR WORSE YET THE SMALL PICE OF BOARD WILL BREAK OFF DUE TO THE CONTINUAL FLEXING OF THE AREA WHEN PLUGGING THE AC ADAPTER INTO THE NOTEBOOK. REPLACING THE SYSTEM BOARD WILL RESOLVE THE ISSUE, BUT IN IMHO IT IS ONLY A MATTER OF TIME BEFORE THAT AREA OF THE BOARD FAILS AGAIN. MY SISTER AND NEPHEW HAD AN ISSUE WITH THEIR X54C, HAD THE BOARD REPLACED AND 7 MONTH LATER SAME ISSUE. I AM GOING TO SUGGEST THEY BUY TWO BATTERIES AND AN EXTERNAL CHARGER TO AT LEAST BE ABLE TO CONTINUE TO GET SOME USE OUT THIS POORLY DESIGNED LAPTOP.
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July 10, 2014 1:02:15 PM

I have the same issue. Had it repaired under warranty last year but then the same fault has just occurred a few days ago and it is out of warranty. I purchased this Asus K53e in July 2012. Spoke to a laptop repair company today who quoted £110!!! So instead I called the retailer and it was sorted in minutes. I explained that this was a reoccurring fault and mentioned the Sale of Goods Act 1979. I was offered without any argument a like for like brand new replacement laptop, so I chose a Toshiba instead of another Asus and will be delivered within 48 hours on Saturday. The retailer's customer service were polite, I requested a free repair, replacement or refund and it was the customer service woman who suggested a brand new replacement. She even gave me a call back giving me time to choose online the laptop I wanted.
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July 21, 2014 8:42:07 PM

anh102 said:
Hi everyone!
So about a month and a half ago I started having charging problems with my Asus laptop. The charge started toggling between "AC Mode" and "Battery Mode" and the LED light toggled on and off unless I held the charger in firmly the entire time it was in use. I had planned to fix it quickly until I got really sick and was unable to, now that I feel better I wanted to start working on it. The other day I noticed while holding in the charger an ample amount of heat coming from the connector head and immediately took the charger out. This is a new development for my pc issue. My question(s) is:
1) Is this a charging port issue as I first assumed?
2) With the charger now heating up at the port, is something else causing the problem?
3) What is the best solution to fix this?

If I hold the charger in, the battery icon reads "X& available (plugged in, charging) as it should normally. Any advice/info is appreciated!
Thanks,
Ashley

Asus K53E
Windows 7 Home Premium x-64bit, SP 1
AC/DC Adapter Input 100-240V (1.5A), Output 19V (3.42A)


kgk1958 said:
anh102 said:
Hi everyone!
So about a month and a half ago I started having charging problems with my Asus laptop. The charge started toggling between "AC Mode" and "Battery Mode" and the LED light toggled on and off unless I held the charger in firmly the entire time it was in use. I had planned to fix it quickly until I got really sick and was unable to, now that I feel better I wanted to start working on it. The other day I noticed while holding in the charger an ample amount of heat coming from the connector head and immediately took the charger out. This is a new development for my pc issue. My question(s) is:
1) Is this a charging port issue as I first assumed?
2) With the charger now heating up at the port, is something else causing the problem?
3) What is the best solution to fix this?

If I hold the charger in, the battery icon reads "X& available (plugged in, charging) as it should normally. Any advice/info is appreciated!
Thanks,
Ashley

Asus K53E
Windows 7 Home Premium x-64bit, SP 1
AC/DC Adapter Input 100-240V (1.5A), Output 19V (3.42A)


THE DESIGN OF A NUMBER OF ASUS SYSTEM BOARDS HAS THE AC SOCKET ABOUT 1/8TH OF AN INCH FORM THE CORNER OF THE BOARD WITH NO SCREW IN THAT CORNER TO REINFORCE THE INTEGRITY OF THIS SMALL PIECE OF BOARD WHICH INSURES THE SOCKET OR WORSE YET THE SMALL PICE OF BOARD WILL BREAK OFF DUE TO THE CONTINUAL FLEXING OF THE AREA WHEN PLUGGING THE AC ADAPTER INTO THE NOTEBOOK. REPLACING THE SYSTEM BOARD WILL RESOLVE THE ISSUE, BUT IN IMHO IT IS ONLY A MATTER OF TIME BEFORE THAT AREA OF THE BOARD FAILS AGAIN. MY SISTER AND NEPHEW HAD AN ISSUE WITH THEIR X54C, HAD THE BOARD REPLACED AND 7 MONTH LATER SAME ISSUE. I AM GOING TO SUGGEST THEY BUY TWO BATTERIES AND AN EXTERNAL CHARGER TO AT LEAST BE ABLE TO CONTINUE TO GET SOME USE OUT THIS POORLY DESIGNED LAPTOP.


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July 21, 2014 8:57:00 PM

All Asus charging socket was cheaply made and solder quality is not sound, so far I have repair nearly 100 laptop and 95 of laptop were from Asus.
I wouldn't suggest anyone to repair it themselves unless they have all the tools and equipment to remove solder...simple solder wick is not going cut it. Potential problem is lifting the circuit traces near the socket grounding traces....there are 4 grounding pads and a center pin.

You need to have de-soldering station and good liquid flux, SN96 solder and finally Microscope.
One thing to keep in mine that all laptop boards is commercially made and cheap, and not durable like military type board.
So be very be careful when you decide to do it yourself.

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July 21, 2014 9:07:53 PM

The fee for most repair shop were outrages.
all it takes is 1hr with proper tool, and the fee should take no more than $100 just perform such repair, that is including removing the board and part.
That is what we charged, not including the shipping fee and insurance.
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August 10, 2014 2:21:29 AM

I'm just replying to say I have the same problem with my laptop which i have bought 2 years ago. I'm looking for ways to get it repaired but, now i have learned it could be a manufacturing problem, i'm considering to buy a new laptop.
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August 15, 2014 11:22:12 AM

To all of you who are going out and buy new laptops what are you doing with your old ones? I would be happy to take them off your hands.
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August 30, 2014 5:02:30 PM

Quote:
FortheKids 15 August 2014 19:22:12
To all of you who are going out and buy new laptops what are you doing with your old ones? I would be happy to take them off your hands.

I have the same problem but did not repair it yet. Are you willing to pay for a laptop like this?
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September 16, 2014 6:39:35 AM

Hi I had the same problem and I took it to a repair shop and made a deal of 100 Saudi riyals (don't know how much dollars that is) and after he did that he tried charging it but nothing happend can you help? Asus K53E
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less than a minute ago

My K53e port stopped working as with so many others as posted. Can't believe quotes if $200 (rip off) to get fixed. After research looks easier to buy $65 external charger/cord (eBay/amazon) that charges the batteries when taken off laptop. Get a spare battery ($18-25) and keep it charged. Switch out batteries as needed, might get 2 hours of use at a time. At least can use machine that way. A little cheaper.
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