Sign in with
Sign up | Sign in
Your question

Laptop keyboard visible, but not working

  • Laptops
  • Device Manager
  • Keyboards
Last response: in Laptop General Discussion
November 8, 2012 3:54:09 PM

Hey guys,

Ive got a 'Satellite L650-12Q' and the built in keyboard has stopped working. I checked the device manager and it is listed as working with no X or ! next to it. Do you think its a hardware issue, or a software issue?

Any help appreciated,



Device: Standard PS/2 Keyboard
Driver files: i8042prt.sys and kbdclass.sys

More about : laptop keyboard visible working

a c 201 D Laptop
November 8, 2012 4:01:02 PM

If you connect an external keyboard, does it work?
November 8, 2012 4:10:19 PM

Yes it does, im writing this on a USB keyboard
Related resources
a c 201 D Laptop
November 8, 2012 4:14:46 PM

Has the system been dropped or disassembled recently?
November 8, 2012 4:19:12 PM

I have dropped it before, not recently tho and never disassembled it.
a c 201 D Laptop
November 8, 2012 4:22:35 PM

In the Device Manager, you could uninstall the keyboard and then restart the system. If detected properly (and working), Windows will reload the drivers for it.
November 8, 2012 4:31:03 PM

It worked as you described, it recognised it and installed the new driver. However the keyboard still doesnt type. Ive opened notepad and none of the keys work. Do you think this is a hardware issue then?
a c 201 D Laptop
November 8, 2012 4:36:44 PM

Possibly. Any spills on it lately?

Is this system still under warranty?
November 8, 2012 4:38:52 PM

No damage recently, I have a 3 year cover, but i dont think it covers the keyboard. Ill have to go in to PC World and see if they can help.

Thanks a lot COLGeek, very helpful!
a c 201 D Laptop
November 8, 2012 4:47:56 PM

Since under warranty, I would take in for assistance. Don't take apart yourself. Doing so would likely void the warranty.

Good luck!