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Boot Problem

Last response: in Laptops & Notebooks
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November 13, 2012 5:55:15 PM

A few days ago I opened a thread asking for help with a boot password that was automatically set. I was turned down saying that they can't help with passwords. I don't know if this will change anything, but here is a direct quote from Toshiba

"The computer models listed above may display a “Password =” prompt when the computer is turned on, even though no power-on password has been set. If this happens, there is no password that will satisfy the password request. If the computer is turned off and back on again, it is very likely that the same password prompt will appear. The computer will be unusable until this problem is fixed.

If the problem has not happened yet, you can prevent it from happening in the future by upgrading the BIOS to the newest version.

The occurrence of this problem on any particular computer is unpredictable — it may never happen, but it could happen any time that the computer is turned on. If this problem does occur, it will be necessary to send the computer to a Toshiba Authorized Service Provider, who will fix the problem at no charge to you."

Unfortunately this offer expired in 2010. Can anybody help now?

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More about : boot problem

November 13, 2012 5:58:42 PM

Have you tried removing the CMOS battery and the power plug and then letting the PC sit for a while to clear the configuration?

The goal should be to get the PC to a point where you can enter the BIOS and update it.
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November 13, 2012 6:08:12 PM

Yes... I took out the CMOS battery and left it out for three days and still same problem. Toshiba said that doing that won't affect it.
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November 14, 2012 6:55:45 PM

Does Anybody Know?
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