I was supposed to install a DSL modem for someone and I did. I also noticed that her computer was running excessively slow. It'd take about 5 minutes to boot. I saw as soon as I got to the desktop that she's got all these icons on the tray. I know how to correct that. I went to do scandisk and it took forever. When I went to defrag, I couldn't find the shortcut in system tools. How do I go about getting it to Defrag? Is there even a defrag mode in ME? I don't use the OS so help me please.