Windows Explorer error

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I recently have been getting an error message when trying to access any of my
files in Windows Explorer and it says it has to close down Explorer. I don't
know how this happened. I want to fix it and was hoping i wouldn't have to
re-format (and lose all the files I can't access)....the error message says
something like:
explorer.exe - Application Error
The exception uknown software exception ()xc0000409) occured in the
application at location 0x77f67330.

What does this mean? Is my explorer.exe file corrupt, fried, ruined,
fixable, etc?
What can I do?
---Jack
3 answers Last reply
More about windows explorer error
  1. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Click Start, Run and type eventvwr.msc
    Select Application entry in the left pane
    In the right-pane, look for the Error entry denoted by a Red X

    Sort by date and track-down the entry based on what time the error exactly
    occurred. Locate and double-click the entry and you'll see more information
    in the resulting dialog. Click the copy button at the top and copy the whole
    event and paste it to a Notepad document and save it. Post the information
    here.

    --
    Ramesh, MS-MVP
    Windows Shell/User

    Windows XP Troubleshooting
    http://www.winhelponline.com
    http://windowsxp.mvps.org

    Windows XP Newsgroup Setup Instructions for Outlook Express:
    http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx


    "Jack Szczepanski" <Jack Szczepanski@discussions.microsoft.com> wrote in
    message news:4F669246-6974-4EF5-B6C5-824FFF35C6A5@microsoft.com...
    >I recently have been getting an error message when trying to access any of
    >my
    > files in Windows Explorer and it says it has to close down Explorer. I
    > don't
    > know how this happened. I want to fix it and was hoping i wouldn't have
    > to
    > re-format (and lose all the files I can't access)....the error message
    > says
    > something like:
    > explorer.exe - Application Error
    > The exception uknown software exception ()xc0000409) occured in the
    > application at location 0x77f67330.
    >
    > What does this mean? Is my explorer.exe file corrupt, fried, ruined,
    > fixable, etc?
    > What can I do?
    > ---Jack
  2. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    One Event said this:
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 6/30/2005
    Time: 9:06:20 PM
    User: N/A
    Computer: WINCHESTER3
    Description:
    Faulting application explorer.exe, version 6.0.2900.2180, faulting module
    shlwapi.dll, version 6.0.2900.2668, fault address 0x00031999.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 32 31 38 30 20 00.2180
    0030: 69 6e 20 73 68 6c 77 61 in shlwa
    0038: 70 69 2e 64 6c 6c 20 36 pi.dll 6
    0040: 2e 30 2e 32 39 30 30 2e .0.2900.
    0048: 32 36 36 38 20 61 74 20 2668 at
    0050: 6f 66 66 73 65 74 20 30 offset 0
    0058: 30 30 33 31 39 39 39 0d 0031999.
    0060: 0a .
    .....but the fault address isn't always the same on all of them

    Another Error event looked like this:
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 6/30/2005
    Time: 9:06:38 PM
    User: N/A
    Computer: WINCHESTER3
    Description:
    Fault bucket 207525620.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 42 75 63 6b 65 74 3a 20 Bucket:
    0008: 32 30 37 35 32 35 36 32 20752562
    0010: 30 0d 0a 0..
    Hope that helps....
  3. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Try running SFC (/scannow)
    Description of Windows XP and Windows Server 2003 System File Checker
    (Sfc.exe):
    http://support.microsoft.com/?kbid=310747

    In the 2nd event that you posted, isn't there a module name mentioned?

    --
    Ramesh, MS-MVP
    Windows Shell/User

    Windows XP Troubleshooting
    http://www.winhelponline.com
    http://windowsxp.mvps.org

    Windows XP Newsgroup Setup Instructions for Outlook Express:
    http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx


    "Jack Szczepanski" <JackSzczepanski@discussions.microsoft.com> wrote in
    message news:C5383FDA-7DFC-4C56-AEB0-A0330407D4A1@microsoft.com...
    > One Event said this:
    > Event Type: Error
    > Event Source: Application Error
    > Event Category: None
    > Event ID: 1000
    > Date: 6/30/2005
    > Time: 9:06:20 PM
    > User: N/A
    > Computer: WINCHESTER3
    > Description:
    > Faulting application explorer.exe, version 6.0.2900.2180, faulting module
    > shlwapi.dll, version 6.0.2900.2668, fault address 0x00031999.
    >
    > For more information, see Help and Support Center at
    > http://go.microsoft.com/fwlink/events.asp.
    > Data:
    > 0000: 41 70 70 6c 69 63 61 74 Applicat
    > 0008: 69 6f 6e 20 46 61 69 6c ion Fail
    > 0010: 75 72 65 20 20 65 78 70 ure exp
    > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    > 0028: 30 30 2e 32 31 38 30 20 00.2180
    > 0030: 69 6e 20 73 68 6c 77 61 in shlwa
    > 0038: 70 69 2e 64 6c 6c 20 36 pi.dll 6
    > 0040: 2e 30 2e 32 39 30 30 2e .0.2900.
    > 0048: 32 36 36 38 20 61 74 20 2668 at
    > 0050: 6f 66 66 73 65 74 20 30 offset 0
    > 0058: 30 30 33 31 39 39 39 0d 0031999.
    > 0060: 0a .
    > ....but the fault address isn't always the same on all of them
    >
    > Another Error event looked like this:
    > Event Type: Error
    > Event Source: Application Error
    > Event Category: None
    > Event ID: 1001
    > Date: 6/30/2005
    > Time: 9:06:38 PM
    > User: N/A
    > Computer: WINCHESTER3
    > Description:
    > Fault bucket 207525620.
    >
    > For more information, see Help and Support Center at
    > http://go.microsoft.com/fwlink/events.asp.
    > Data:
    > 0000: 42 75 63 6b 65 74 3a 20 Bucket:
    > 0008: 32 30 37 35 32 35 36 32 20752562
    > 0010: 30 0d 0a 0..
    > Hope that helps....
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