Welcome screen

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I have a friend who is having problems with her computer. When she boots,
she gets the blue welcome screen and nothing else. No taskbar, no mouse
pointer, exc. She can't even bring up the task manager. The Welcome screen
just sits there forever without going anyplace.

When she reboots, the same thing happens. She tried going to chkdsk. It
showed some corrupted spots on the disk, which supposedly was corrected.
When she rebooted... the Welcome screen was back with nothing changed.

If you have any suggestions I can tell her, I'd appreciate it.

Thanks...

Helen

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Can your friend boot the computer in Safemode?? If so, try doing a
system restore back to the last known good configuration. Either that
or do a virus scan.

Hope that will help!

On Thu, 30 Jun 2005 16:08:15 -0400, "Gaga6"
<hel3ngaga6hwNOSPAM@optonline.net> wrote:

>I have a friend who is having problems with her computer. When she boots,
>she gets the blue welcome screen and nothing else. No taskbar, no mouse
>pointer, exc. She can't even bring up the task manager. The Welcome screen
>just sits there forever without going anyplace.
>
>When she reboots, the same thing happens. She tried going to chkdsk. It
>showed some corrupted spots on the disk, which supposedly was corrected.
>When she rebooted... the Welcome screen was back with nothing changed.
>
>If you have any suggestions I can tell her, I'd appreciate it.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

She did go to safe mode and ran all her protection. Same thing still
happens.

Helen

"nospam.com" <email@nospam.com> wrote in message
news:k5t8c1teemvthjd4utrp6q7gjikvu6e3ng@4ax.com...
> Can your friend boot the computer in Safemode?? If so, try doing a
> system restore back to the last known good configuration. Either that
> or do a virus scan.
>
> Hope that will help!
>
> On Thu, 30 Jun 2005 16:08:15 -0400, "Gaga6"
> <hel3ngaga6hwNOSPAM@optonline.net> wrote:
>
>>I have a friend who is having problems with her computer. When she
>>boots,
>>she gets the blue welcome screen and nothing else. No taskbar, no mouse
>>pointer, exc. She can't even bring up the task manager. The Welcome
>>screen
>>just sits there forever without going anyplace.
>>
>>When she reboots, the same thing happens. She tried going to chkdsk. It
>>showed some corrupted spots on the disk, which supposedly was corrected.
>>When she rebooted... the Welcome screen was back with nothing changed.
>>
>>If you have any suggestions I can tell her, I'd appreciate it.
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Anyone else have any more suggestions, please???

Helen

"Gaga6" <hel3ngaga6hwNOSPAM@optonline.net> wrote in message
news:u7uri5efFHA.484@TK2MSFTNGP14.phx.gbl...
> She did go to safe mode and ran all her protection. Same thing still
> happens.
>
> Helen
>
> "nospam.com" <email@nospam.com> wrote in message
> news:k5t8c1teemvthjd4utrp6q7gjikvu6e3ng@4ax.com...
>> Can your friend boot the computer in Safemode?? If so, try doing a
>> system restore back to the last known good configuration. Either that
>> or do a virus scan.
>>
>> Hope that will help!
>>
>> On Thu, 30 Jun 2005 16:08:15 -0400, "Gaga6"
>> <hel3ngaga6hwNOSPAM@optonline.net> wrote:
>>
>>>I have a friend who is having problems with her computer. When she
>>>boots,
>>>she gets the blue welcome screen and nothing else. No taskbar, no mouse
>>>pointer, exc. She can't even bring up the task manager. The Welcome
>>>screen
>>>just sits there forever without going anyplace.
>>>
>>>When she reboots, the same thing happens. She tried going to chkdsk. It
>>>showed some corrupted spots on the disk, which supposedly was corrected.
>>>When she rebooted... the Welcome screen was back with nothing changed.
>>>
>>>If you have any suggestions I can tell her, I'd appreciate it.
>>
>
>