G
Guest
Guest
Archived from groups: alt.cellular,alt.cellular.fido (More info?)
This message is being written to all future and present FIDO customers:
For the past few weeks now I have randomly been inconvenienced by hour
long network disruptions, specifically related to the ability to
connect to toll-free numbers within Canada. Twice, in the past seven
days, I have contacted either a rep or supervisor at FIDO about this
problem, and in both instances I was advised that the shoddy service
I'm experiencing is due to Rogers modifying the FIDO network.
In addition to the above FIDO does not feel that there is a need to
compensate/credit their customers for service disruptions of the sort.
During the periods when I was unable to reach my party via their
toll-free lines, I was forced to tack down their local number and pay
for the calls myself. I have discussed this extensively with FIDO and
have continually been directed to read the clause in the "Service
Contract" which excludes them from any responsibility for technical
difficulties experienced by "The Customer".
Given that my FIDO number is printed on all of my business cards and
well known by my clients, I am unfortunately stuck with this number for
an indefinite period. My advise to others is simply to investigate the
companies which you will be contracting with, and stay the heck away
from these jokers at FIDO. It's marketed by dogs for a reason!
Cheers!
This message is being written to all future and present FIDO customers:
For the past few weeks now I have randomly been inconvenienced by hour
long network disruptions, specifically related to the ability to
connect to toll-free numbers within Canada. Twice, in the past seven
days, I have contacted either a rep or supervisor at FIDO about this
problem, and in both instances I was advised that the shoddy service
I'm experiencing is due to Rogers modifying the FIDO network.
In addition to the above FIDO does not feel that there is a need to
compensate/credit their customers for service disruptions of the sort.
During the periods when I was unable to reach my party via their
toll-free lines, I was forced to tack down their local number and pay
for the calls myself. I have discussed this extensively with FIDO and
have continually been directed to read the clause in the "Service
Contract" which excludes them from any responsibility for technical
difficulties experienced by "The Customer".
Given that my FIDO number is printed on all of my business cards and
well known by my clients, I am unfortunately stuck with this number for
an indefinite period. My advise to others is simply to investigate the
companies which you will be contracting with, and stay the heck away
from these jokers at FIDO. It's marketed by dogs for a reason!
Cheers!