XP reboot loop after SP2 update is installed

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

"spazman7" <spazman7@discussions.microsoft.com> wrote:

>Hello, I installed SP2 via automatic update notification and did express
>setup. SP2 completed successfully to the point it says you must restart to
>complete the install.
>Upon restart my PC gets hung in a reboot loop. I cannot get to safe mode,
>nor last good configuation. I did however disable reboot on failure and got
>this msg:
>"Stop: C000021A Fatal System error , The windows subsystem system process
>terminated unexpectedly w/ a status of 0xC0000005 (0x7FFE0297 , 0x0015FAB8)
>the system has been shutdown." I can find info for C000021A and C0000005,
>but none of it is of any use. What I need are details for the errors in
>parenthesis. I can successfully remove SP2 from my PC, but would like to
>eventually be able to successfully install SP2. I cannot find any details on
>the 2 errors in ( ) on microsoft.com, or on google. Can anyone shed some
>details on the 2 errors in ( ). Much appreciated.

1. Get the complete SP2 on CD. Check with computer stores in your
area - they may have free copies available. Or you can order one from
Microsoft at
http://www.microsoft.com/windowsxp/downloads/updates/sp...

2. Before installing SP2 from the CD read the preparatio guide at
http://www3.telus.net/dandemar/spackins.htm and follow the steps
suggested.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Ron,
I finally received the CD. I followed the steps to prepare my PC in the
link you provided. It worked like a champ. XP SP2 was successful. Thank
you.

"Ron Martell" wrote:

> "spazman7" <spazman7@discussions.microsoft.com> wrote:
>
> >Hello, I installed SP2 via automatic update notification and did express
> >setup. SP2 completed successfully to the point it says you must restart to
> >complete the install.
> >Upon restart my PC gets hung in a reboot loop. I cannot get to safe mode,
> >nor last good configuation. I did however disable reboot on failure and got
> >this msg:
> >"Stop: C000021A Fatal System error , The windows subsystem system process
> >terminated unexpectedly w/ a status of 0xC0000005 (0x7FFE0297 , 0x0015FAB8)
> >the system has been shutdown." I can find info for C000021A and C0000005,
> >but none of it is of any use. What I need are details for the errors in
> >parenthesis. I can successfully remove SP2 from my PC, but would like to
> >eventually be able to successfully install SP2. I cannot find any details on
> >the 2 errors in ( ) on microsoft.com, or on google. Can anyone shed some
> >details on the 2 errors in ( ). Much appreciated.
>
> 1. Get the complete SP2 on CD. Check with computer stores in your
> area - they may have free copies available. Or you can order one from
> Microsoft at
> http://www.microsoft.com/windowsxp/downloads/updates/sp...
>
> 2. Before installing SP2 from the CD read the preparatio guide at
> http://www3.telus.net/dandemar/spackins.htm and follow the steps
> suggested.
>
> Good luck
>
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
>
> In memory of a dear friend Alex Nichol MVP
> http://aumha.org/alex.htm
>