Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)
I had the remnants of a Trojan virus on my machine.
Seemed to have gotten rid of most problems, but still there
was a bogus screen at bootup. prompting me to choose some
antivirus fix (all of this was fake).
1. I ran Ad-aware scan, found about 50 files flagged as ’malware’.
2. I quarantined them (removed them) and was not able to get
rid of 2 files: c:\windows\system32\services.exe and
c:\documents and settings\"my name"\local settings\temp\
temp.fr6a00\istsvc.exe.
3. I went into Safe mode and renamed both files .....bak.exe.
4. There was also a cab file -- counter.exe in some cab file that
was supposedly infected with the Trojan virus.
I deleted this file.
After these changes, I tried to reboot, but the machine just
stops in the boot process and never displays a desktop.
I tried again booting in safe mode, but the same thing happens:
no desktop, it just quits with a blank screen.
I tried safe mode with DOS prompt: same thing.
I tried ’boot with last working setup’: again no luck.
(I had disabled system recovery while working on removing
the virus per Norton’s instructions; had not had a chance
yet to turn recovery back on.
I am dead in the water. Does anybody know what I can do?
I do not have a real recent backup of my user files.
I cannot use the Dell recovery CD without loss of all my
files, right?? I have not done this before.
Please if you have any ideas let me know.
Thank you very much.
Anything is appreciated. (I hate to sound desperate, but
I am...and I am furious that a virus and spyware knocked
me out.)
--
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Articles individually checked for conformance to usenet standards
Topic URL: http://www.windowsforumz.com/Help---Support-Pls-XP-won-boot-spyware-virus-cleanup-ftopict552405.html
Visit Topic URL to contact author (reg. req'd). Report abuse: http://www.windowsforumz.com/eform.php?p=1751148
I had the remnants of a Trojan virus on my machine.
Seemed to have gotten rid of most problems, but still there
was a bogus screen at bootup. prompting me to choose some
antivirus fix (all of this was fake).
1. I ran Ad-aware scan, found about 50 files flagged as ’malware’.
2. I quarantined them (removed them) and was not able to get
rid of 2 files: c:\windows\system32\services.exe and
c:\documents and settings\"my name"\local settings\temp\
temp.fr6a00\istsvc.exe.
3. I went into Safe mode and renamed both files .....bak.exe.
4. There was also a cab file -- counter.exe in some cab file that
was supposedly infected with the Trojan virus.
I deleted this file.
After these changes, I tried to reboot, but the machine just
stops in the boot process and never displays a desktop.
I tried again booting in safe mode, but the same thing happens:
no desktop, it just quits with a blank screen.
I tried safe mode with DOS prompt: same thing.
I tried ’boot with last working setup’: again no luck.
(I had disabled system recovery while working on removing
the virus per Norton’s instructions; had not had a chance
yet to turn recovery back on.
I am dead in the water. Does anybody know what I can do?
I do not have a real recent backup of my user files.
I cannot use the Dell recovery CD without loss of all my
files, right?? I have not done this before.
Please if you have any ideas let me know.
Thank you very much.
Anything is appreciated. (I hate to sound desperate, but
I am...and I am furious that a virus and spyware knocked
me out.)
--
Posted using the http://www.windowsforumz.com interface, at author's request
Articles individually checked for conformance to usenet standards
Topic URL: http://www.windowsforumz.com/Help---Support-Pls-XP-won-boot-spyware-virus-cleanup-ftopict552405.html
Visit Topic URL to contact author (reg. req'd). Report abuse: http://www.windowsforumz.com/eform.php?p=1751148
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