Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
It might not be from Roxio, but the problem is fundamentally the same
(broken filter driver).
The fix is the same as well.
If you are uncomfortable editing the registry, grab this file mentioned
below and merge the changes. Then reboot
Goto
http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch
That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))
--
Gary Tsang
Microsoft MVP - Windows XP Shell/User
http://www.microsoft.com/mvp
"lazypainter" <lazypainter@discussions.microsoft.com> wrote in message
news:A39AB4DB-25F5-4597-A723-9A3F5C266FB7@microsoft.com...
> its both cd-rom and dvd-rom. its not from roxio, which that link is for. i
> just got off with technical support and they are saying its an operating
> system problem
>
> "Ramesh, MS-MVP" wrote:
>
>> For which device? If for CD, try here:
>> http://support.microsoft.com/kb/314060/
>>
>> --
>> Ramesh, MS-MVP
>> Windows Shell/User
>>
>> Windows XP Troubleshooting
>>
http://www.winhelponline.com
>>
http://windowsxp.mvps.org
>>
>> Windows XP Newsgroup Setup Instructions for Outlook Express:
>>
http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx
>>
>>
>> "lazypainter" <lazypainter@discussions.microsoft.com> wrote in message
>> news:655D4090-FB6D-462E-BA6C-A71A07A76997@microsoft.com...
>> > this is what i get:
>> > Windows cannot load the device driver for this hardware. The driver may
>> > be
>> > corrupted or missing. (Code 39)
>> >
>> > don't know how it happened (not roxio), does anyone know how to fix it?
>> > I've
>> > tried uninstalling and reinstalling and regedt32.exe - bot havent
>> > worked
>>
>>