I cannot get to the acer erecovery management to reset facorty settings

I have tried to press alt & F10 at the first screen but it still goes to windows- my daughter in stalled windows 7 professional and it has managed to wipe internet connection off and all the acer erecovery management and everything acer from the computer I need to reset it to factory setting
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More about acer erecovery management reset facorty settings
  1. the recovery software will be on a separate partition if she deleted that partition then it will not work. Did you install the drivers for the network adapter?
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