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Varied Errors When Attempting Remote Assisntace

Last response: in Windows XP
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July 4, 2005 12:55:01 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hello,

we have activated Remote Assisntance in a mixed W2003/W2k domain.

"Offer Remote Assisntance" seems to be working between some PCs, but not
working between others (I have not been able to find a pattern).

The errors are varied (I have included the relevant entry from event viewer):

1) "A program could not start"

2) "The remote server machine does not exist or is unavailable"

Event ID: 10009
DCOM was unable to communicate with the computer pcjanton using any of the
configured protocols.

3) "There is a problem with the invitation and it cannot be opened. To use
Remote Assitance, the sender of this invitation will have to send you a new
invitation"

Event ID 5102
RA: A XML parsing error for (local user) <username> occurred when
attempting to process a remote assistance ticket.

4) "access to the requested resource has been disabled by your administrator"
--no entry in event manager

5) "you do not have access to logon to this session"


In the case of errors 4) and 5), the HelpAssistance user was disabled.
However, I receive the same errors after enabling it.

Any help would be greatly appreciated!!!

Thanks in Advance
Anonymous
July 4, 2005 2:32:24 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi

I got these:

"There is a problem with the invitation and it cannot be opened. To use
Remote Assitance, the sender of this invitation will have to send you a
new
invitation"

and

Event ID 5102
RA: A XML parsing error for (local user) <username> occurred when
attempting to process a remote assistance ticket.

i find a notebook on which i didn't install the last 2 months patch and
with this computers remote assistance is working, so i think its'
depends on one of the last security patch

i am investigate, installing one patch after one .. to get the one that
make stop "remote assistance"
Anonymous
July 8, 2005 7:44:03 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

If its a security patch causing the problem and you find it could you post it
so MS could take a look at this. I haven't been able to get Remote
Assistance working for a year. Thanks.

gilm0079

"Teodorico" wrote:

> Hi
>
> I got these:
>
> "There is a problem with the invitation and it cannot be opened. To use
> Remote Assitance, the sender of this invitation will have to send you a
> new
> invitation"
>
> and
>
> Event ID 5102
> RA: A XML parsing error for (local user) <username> occurred when
> attempting to process a remote assistance ticket.
>
> i find a notebook on which i didn't install the last 2 months patch and
> with this computers remote assistance is working, so i think its'
> depends on one of the last security patch
>
> i am investigate, installing one patch after one .. to get the one that
> make stop "remote assistance"
>
>
Anonymous
August 4, 2005 7:34:10 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

All:

With respect to this error: There is a problem with the invitation and
it cannot be opened. To use Remote Assistance, the sender of this
invitation will have to send you a new invitation.

In short the fix below applies to computers who have had thier SID
changed with Ghostwalker. Following the steps fixed the issue in brief
tests and I hope it will work for all my ghosted computers.

http://tinyurl.com/btk24

Good luck.

--AJ



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