Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)
Hellow everyone,
First off, this is my first post so please go easy. And second *PLEASE
EXCUSE THE LONG POST[/B]. I just could not express the problem in a
shorter way.
I encountered a problems yesterday that I cannot fix or find help on.
I'll try to make this as short as possible:
I was trying to install Adobe Professional 7.0 when near the end of the
install I get the following error message:
"Error 1402 Could not open key:
HKEY_LOCAL_MACHINE\SOFTWARE\.........etc,
verify that you have sufficient access to that
key, or contact you support personnel"*
I looked up some help on google and found out that it may be a registry
problem. So I ran regedit and went to the extension mentioned in the
error message, right clicked on the entry and saw that system
Administrator was not there...only Owner. So in my ignorance I used
"Add" to add in Administrator and give full privalleges.
This actually helped the install of Adobe proceed further but again I
get the same error message but for a different registry entry. I know
well enough not to mess too much with something I don't know about so I
followed advice from another website and downloaded Registry Mechanic
4.0 to try to clean up any errors that may be in my registry.
After running the program and restarting, I tried reinstalling Adobe
but the same error occured. This time however is when I noticed a major
problem.
I tried opening the Adobe Install folder that I made and put on the
desktop but it would not open. So I tried right clicking on the folder
and noticed that the open command was not there...only cut, copy, etc.
I thought it was only a glitch so I rebooted the system.
After doing this I noticed that all of my desktop icons (except for the
Recycle Bin, My Documents, and My Computer) were not loading. I don't
know how to explain this but the icons were there but their normal
appearance was not loading. Explorer and Mcafee were not loading at all
so I had no internet access.
I know I was in trouble so I tried to use system restore to reset to
the point befor I ran Registry Mechanic. But when I tried to go through
Start-->Programs-->Accessories-->System Tools-->System Restore, it would
not work. I would get an error on the screen saying something like
"there is no program associated with that file"....those were not the
exact words but something like that. Actually trying to access any file
would result in the same error message.
I then tried to reboot in safe mode but the same problems carried over
there. In last resort I tried to run regedit again but the system would
not allow me to. It would prompt the same error on the screen that no
program is associated with the file. Even msconfig would not work.
Does anyone know how to fix this asside from reformatting the hard
drive. I am in my 2nd year of my Masters Degree and have a lot of stuff
on there that I cannot lose. I have most of it backed up of course but
there is so much on there I wouldn't know what I lost until it was too
late.
--
rudofensis
Hellow everyone,
First off, this is my first post so please go easy. And second *PLEASE
EXCUSE THE LONG POST[/B]. I just could not express the problem in a
shorter way.
I encountered a problems yesterday that I cannot fix or find help on.
I'll try to make this as short as possible:
I was trying to install Adobe Professional 7.0 when near the end of the
install I get the following error message:
"Error 1402 Could not open key:
HKEY_LOCAL_MACHINE\SOFTWARE\.........etc,
verify that you have sufficient access to that
key, or contact you support personnel"*
I looked up some help on google and found out that it may be a registry
problem. So I ran regedit and went to the extension mentioned in the
error message, right clicked on the entry and saw that system
Administrator was not there...only Owner. So in my ignorance I used
"Add" to add in Administrator and give full privalleges.
This actually helped the install of Adobe proceed further but again I
get the same error message but for a different registry entry. I know
well enough not to mess too much with something I don't know about so I
followed advice from another website and downloaded Registry Mechanic
4.0 to try to clean up any errors that may be in my registry.
After running the program and restarting, I tried reinstalling Adobe
but the same error occured. This time however is when I noticed a major
problem.
I tried opening the Adobe Install folder that I made and put on the
desktop but it would not open. So I tried right clicking on the folder
and noticed that the open command was not there...only cut, copy, etc.
I thought it was only a glitch so I rebooted the system.
After doing this I noticed that all of my desktop icons (except for the
Recycle Bin, My Documents, and My Computer) were not loading. I don't
know how to explain this but the icons were there but their normal
appearance was not loading. Explorer and Mcafee were not loading at all
so I had no internet access.
I know I was in trouble so I tried to use system restore to reset to
the point befor I ran Registry Mechanic. But when I tried to go through
Start-->Programs-->Accessories-->System Tools-->System Restore, it would
not work. I would get an error on the screen saying something like
"there is no program associated with that file"....those were not the
exact words but something like that. Actually trying to access any file
would result in the same error message.
I then tried to reboot in safe mode but the same problems carried over
there. In last resort I tried to run regedit again but the system would
not allow me to. It would prompt the same error on the screen that no
program is associated with the file. Even msconfig would not work.
Does anyone know how to fix this asside from reformatting the hard
drive. I am in my 2nd year of my Masters Degree and have a lot of stuff
on there that I cannot lose. I have most of it backed up of course but
there is so much on there I wouldn't know what I lost until it was too
late.
--
rudofensis
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