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Has anyone gotten their OS Disk from Dell recently?

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April 22, 2005 4:44:59 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Has anyone gotten their OS Disk from Dell recently? I'm not having much
luck.

I called yesterday and got some dude from India. Not a pleasant conversation
at all. He insisted that their policy had changed in November and that they
no longer provide the disk. I explained that I knew several people that had
received their disks recently (this is based solely on the info in this
newsgroup).

I then tried to get a supervisor. He still was not very cooperative and it
was not until I said that if he did not get me a supervisor immediately that
I would be returning the 2 laptops. He relented and got me a supervisor.
This person was definitely not Indian. He explained that ONLY Tech Support
can provide that disk. I said fine but then your phone support needs to be
trained to pass folks over to tech support when asked for the disk. He
apologised for the other tech. Then he tried transfering me to Tech support
but because the queues were too long the recorded message said to call later
and I was disconnected.

I decided to try their chat but that did not go any better. The wait time
was 3 minutes but as the app finished loading I would get "page not found".
A refresh started the app again. I finally gave up.

Any suggestions from folks that have been sucessfull getting their disk
sent? What was your exact reason for requesting the disk? Maybe if we are
consistant in our reason then Dell might reconsider their new policy.

I am very frustrated at this and don't really know what to do next so any
suggestions would be greatly appreciated.

TIA,
laura

More about : disk dell recently

Anonymous
April 22, 2005 4:45:00 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Fri, 22 Apr 2005 12:44:59 GMT, "Laura" <invalid@sample.invalid>
wrote:

>Has anyone gotten their OS Disk from Dell recently? I'm not having much
>luck.
>
>I called yesterday and got some dude from India. Not a pleasant conversation
>at all. He insisted that their policy had changed in November and that they
>no longer provide the disk. I explained that I knew several people that had
>received their disks recently (this is based solely on the info in this
>newsgroup).
>
>I then tried to get a supervisor. He still was not very cooperative and it
>was not until I said that if he did not get me a supervisor immediately that
>I would be returning the 2 laptops. He relented and got me a supervisor.
>This person was definitely not Indian. He explained that ONLY Tech Support
>can provide that disk. I said fine but then your phone support needs to be
>trained to pass folks over to tech support when asked for the disk. He
>apologised for the other tech. Then he tried transfering me to Tech support
>but because the queues were too long the recorded message said to call later
>and I was disconnected.
>
>I decided to try their chat but that did not go any better. The wait time
>was 3 minutes but as the app finished loading I would get "page not found".
>A refresh started the app again. I finally gave up.
>
>Any suggestions from folks that have been sucessfull getting their disk
>sent? What was your exact reason for requesting the disk? Maybe if we are
>consistant in our reason then Dell might reconsider their new policy.
>
>I am very frustrated at this and don't really know what to do next so any
>suggestions would be greatly appreciated.
>
>TIA,
>laura

I just bought a Dell. Forget getting a Disk out them. The were forced
to adopt the "no disk" policy because of MS's greed.

You better either learn how to use the full ASR(?) backup in your
Dell, or buy a drive imaging program like Acronis True image, or spend
a few hundred+ to buy the OS from MS. This is what MS wants: screw the
customer and force them to spend an additional couple of hundred
buying what should have been given to them in the first place.

Those are your choices. Life is too short to aggravate the hell outta
yourself trying to beat professional crooks like Gates and Dell.
April 22, 2005 4:45:00 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I received the OS disk and drivers after making a valid argument,
if you just ask for the disks they will not send them. Ask them this,
When the warranty expires and my hard drive goes bad is Dell going
to force me to buy a Hard Drive from them and are they going to charge me
for the OS to be installed on it. Whatever he says disagree, say you say
that now but what about 3 or 4 years down the road. Also ask them if they
would like the machine
back under the 30 return policy. Explain to them you have the right to
purchase
a hard drive from anyone and you have already paid to use the OS for as long
as you
own the machine. Hey, and what if I decide to upgrade my hard drive to a
larger one, do I have to buy it from Dell. Jeesssssss use your imagination.


"Laura" <invalid@sample.invalid> wrote in message
news:fl6ae.625447$w62.262465@bgtnsc05-news.ops.worldnet.att.net...
> Has anyone gotten their OS Disk from Dell recently? I'm not having much
> luck.
>
> I called yesterday and got some dude from India. Not a pleasant
> conversation at all. He insisted that their policy had changed in November
> and that they no longer provide the disk. I explained that I knew several
> people that had received their disks recently (this is based solely on the
> info in this newsgroup).
>
> I then tried to get a supervisor. He still was not very cooperative and it
> was not until I said that if he did not get me a supervisor immediately
> that I would be returning the 2 laptops. He relented and got me a
> supervisor. This person was definitely not Indian. He explained that ONLY
> Tech Support can provide that disk. I said fine but then your phone
> support needs to be trained to pass folks over to tech support when asked
> for the disk. He apologised for the other tech. Then he tried transfering
> me to Tech support but because the queues were too long the recorded
> message said to call later and I was disconnected.
>
> I decided to try their chat but that did not go any better. The wait time
> was 3 minutes but as the app finished loading I would get "page not
> found". A refresh started the app again. I finally gave up.
>
> Any suggestions from folks that have been sucessfull getting their disk
> sent? What was your exact reason for requesting the disk? Maybe if we are
> consistant in our reason then Dell might reconsider their new policy.
>
> I am very frustrated at this and don't really know what to do next so any
> suggestions would be greatly appreciated.
>
> TIA,
> laura
Related resources
April 22, 2005 4:45:00 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Whatever dell you have go to their site and download all the drivers for it
and put it in a safe place,
if you know someone with a Dell computer who has an OS disk you can copy it
and use it for a reinstall, just use the xp cd key attached to your system.
"Laura" <invalid@sample.invalid> wrote in message
news:fl6ae.625447$w62.262465@bgtnsc05-news.ops.worldnet.att.net...
> Has anyone gotten their OS Disk from Dell recently? I'm not having much
> luck.
>
> I called yesterday and got some dude from India. Not a pleasant
> conversation at all. He insisted that their policy had changed in November
> and that they no longer provide the disk. I explained that I knew several
> people that had received their disks recently (this is based solely on the
> info in this newsgroup).
>
> I then tried to get a supervisor. He still was not very cooperative and it
> was not until I said that if he did not get me a supervisor immediately
> that I would be returning the 2 laptops. He relented and got me a
> supervisor. This person was definitely not Indian. He explained that ONLY
> Tech Support can provide that disk. I said fine but then your phone
> support needs to be trained to pass folks over to tech support when asked
> for the disk. He apologised for the other tech. Then he tried transfering
> me to Tech support but because the queues were too long the recorded
> message said to call later and I was disconnected.
>
> I decided to try their chat but that did not go any better. The wait time
> was 3 minutes but as the app finished loading I would get "page not
> found". A refresh started the app again. I finally gave up.
>
> Any suggestions from folks that have been sucessfull getting their disk
> sent? What was your exact reason for requesting the disk? Maybe if we are
> consistant in our reason then Dell might reconsider their new policy.
>
> I am very frustrated at this and don't really know what to do next so any
> suggestions would be greatly appreciated.
>
> TIA,
> laura
Anonymous
April 22, 2005 4:45:00 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I'm going through that exact same thing right now. I emailed tech support.
The first response was not at all related to what I asked for. I replied and
asked if anyone else wanted to give this request a shot. The next email said
they will send the OS disk to me. We will see.

Here's a brief synopsis of the emails if interested:

***************
Problem Description:

I did not receive an OS CD with my latest purchase as I have with past
orders.

Since this machine is one which will be used by various people for
fundraising purposes we will be formatting and re-installing the OS
quarterly. Please supply the Operating System CD.

***************

Thank you for contact Dell Technical Support. We look forward to working
with you to resolve your technical issue.

I understand the issue that you must be experiencing with the
operating system CD.

For information on this please refer to the attachment that I wish to
forward to you.

Thank you for contacting Dell.

Respectfully,
Neeraj
Dell Rep # DD5135

THE ATTACHMENT EXPLAINED HOW TO RESET THE DRIVERS

***************

Original Message Follows:
------------------------
Does anyone else want to take a shot at this?

****************

Thank you for contacting Dell Technical Support.

I apologize for the problems you have encountered with your Dell system.
We appreciate the opportunity to work with you to resolve the situation.


I have submitted a request to ship the necessary replacement CD to you .

Service Call Number: 57145315

Thank you for contacting Dell.

Respectfully,
Navneet
Badge ID CB1736


"Laura" <invalid@sample.invalid> wrote in message
news:fl6ae.625447$w62.262465@bgtnsc05-news.ops.worldnet.att.net...
> Has anyone gotten their OS Disk from Dell recently? I'm not having much
> luck.
>
> I called yesterday and got some dude from India. Not a pleasant
> conversation at all. He insisted that their policy had changed in November
> and that they no longer provide the disk. I explained that I knew several
> people that had received their disks recently (this is based solely on the
> info in this newsgroup).
>
> I then tried to get a supervisor. He still was not very cooperative and it
> was not until I said that if he did not get me a supervisor immediately
> that I would be returning the 2 laptops. He relented and got me a
> supervisor. This person was definitely not Indian. He explained that ONLY
> Tech Support can provide that disk. I said fine but then your phone
> support needs to be trained to pass folks over to tech support when asked
> for the disk. He apologised for the other tech. Then he tried transfering
> me to Tech support but because the queues were too long the recorded
> message said to call later and I was disconnected.
>
> I decided to try their chat but that did not go any better. The wait time
> was 3 minutes but as the app finished loading I would get "page not
> found". A refresh started the app again. I finally gave up.
>
> Any suggestions from folks that have been sucessfull getting their disk
> sent? What was your exact reason for requesting the disk? Maybe if we are
> consistant in our reason then Dell might reconsider their new policy.
>
> I am very frustrated at this and don't really know what to do next so any
> suggestions would be greatly appreciated.
>
> TIA,
> laura
April 22, 2005 5:03:10 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

<ubr@nowhere.dot.nohow> wrote in message
news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
> On Fri, 22 Apr 2005 12:44:59 GMT, "Laura" <invalid@sample.invalid>
> wrote:
>
>>Has anyone gotten their OS Disk from Dell recently? I'm not having much
>>luck.
>>
>>I called yesterday and got some dude from India. Not a pleasant
>>conversation
>>at all. He insisted that their policy had changed in November and that
>>they
>>no longer provide the disk. I explained that I knew several people that
>>had
>>received their disks recently (this is based solely on the info in this
>>newsgroup).
>>
>>I then tried to get a supervisor. He still was not very cooperative and it
>>was not until I said that if he did not get me a supervisor immediately
>>that
>>I would be returning the 2 laptops. He relented and got me a supervisor.
>>This person was definitely not Indian. He explained that ONLY Tech Support
>>can provide that disk. I said fine but then your phone support needs to be
>>trained to pass folks over to tech support when asked for the disk. He
>>apologised for the other tech. Then he tried transfering me to Tech
>>support
>>but because the queues were too long the recorded message said to call
>>later
>>and I was disconnected.
>>
>>I decided to try their chat but that did not go any better. The wait time
>>was 3 minutes but as the app finished loading I would get "page not
>>found".
>>A refresh started the app again. I finally gave up.
>>
>>Any suggestions from folks that have been sucessfull getting their disk
>>sent? What was your exact reason for requesting the disk? Maybe if we are
>>consistant in our reason then Dell might reconsider their new policy.
>>
>>I am very frustrated at this and don't really know what to do next so any
>>suggestions would be greatly appreciated.
>>
>>TIA,
>>laura
>
> I just bought a Dell. Forget getting a Disk out them. The were forced
> to adopt the "no disk" policy because of MS's greed.
>
> You better either learn how to use the full ASR(?) backup in your
> Dell, or buy a drive imaging program like Acronis True image, or spend
> a few hundred+ to buy the OS from MS. This is what MS wants: screw the
> customer and force them to spend an additional couple of hundred
> buying what should have been given to them in the first place.
>
> Those are your choices. Life is too short to aggravate the hell outta
> yourself trying to beat professional crooks like Gates and Dell.

I don't agree that we have to accept this policy. I also don't think that it
is MS's fault but rather it is Dell trying to cut costs. I've paid plenty
for these laptops and the decent thing for Dell to do is to provide the disk
for which I have a license for. Having a backup/recovery disk does you no
good if the hard drive fails. And I am not going to be forced into buying a
Dell drive with a new copy of XP if my current drive fails. But that is
exactly what is being proposed. I want my disk and folks have gotten them
recently. I just need some assistance on how to get it.
Anonymous
April 22, 2005 5:03:11 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Fri, 22 Apr 2005 13:03:10 GMT, "Laura" <invalid@sample.invalid>
wrote:

>
><ubr@nowhere.dot.nohow> wrote in message
>news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
>> On Fri, 22 Apr 2005 12:44:59 GMT, "Laura" <invalid@sample.invalid>
snip

> And I am not going to be forced into buying a
>Dell drive with a new copy of XP if my current drive fails. But that is
>exactly what is being proposed.

That is exactly what they tell everyone.

As far as being Dell's fault, as someone else has said on this subject
in another post, Dell is in a much more competitive market than is MS.
Dell can't price their computers well above their myriad competitors
without losing sales. As for MS, they have *no* competition worth
mentioning.

With Dell it's a matter of survival; with MS, it's a matter of
unjustified greed.
April 22, 2005 5:17:16 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

joe_tide wrote:
> ordered mine through Small Business and it didn't ask if I wanted the

>media. I just checked and that option has disappeared.
If you order ABOVE dimension (optiplex, etc) you will have that option.
Dave
April 22, 2005 6:11:42 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

if they said they will send it, they will.
sent mine overnight air. I should mention that it was a laptop it was for
and one of the more pricey ones.
"joe_tide" <joetide@nowhere.com> wrote in message
news:116i9phij83ipbf@corp.supernews.com...
> I'm going through that exact same thing right now. I emailed tech support.
> The first response was not at all related to what I asked for. I replied
> and asked if anyone else wanted to give this request a shot. The next
> email said they will send the OS disk to me. We will see.
>
> Here's a brief synopsis of the emails if interested:
>
> ***************
> Problem Description:
>
> I did not receive an OS CD with my latest purchase as I have with past
> orders.
>
> Since this machine is one which will be used by various people for
> fundraising purposes we will be formatting and re-installing the OS
> quarterly. Please supply the Operating System CD.
>
> ***************
>
> Thank you for contact Dell Technical Support. We look forward to working
> with you to resolve your technical issue.
>
> I understand the issue that you must be experiencing with the
> operating system CD.
>
> For information on this please refer to the attachment that I wish to
> forward to you.
>
> Thank you for contacting Dell.
>
> Respectfully,
> Neeraj
> Dell Rep # DD5135
>
> THE ATTACHMENT EXPLAINED HOW TO RESET THE DRIVERS
>
> ***************
>
> Original Message Follows:
> ------------------------
> Does anyone else want to take a shot at this?
>
> ****************
>
> Thank you for contacting Dell Technical Support.
>
> I apologize for the problems you have encountered with your Dell system.
> We appreciate the opportunity to work with you to resolve the situation.
>
>
> I have submitted a request to ship the necessary replacement CD to you .
>
> Service Call Number: 57145315
>
> Thank you for contacting Dell.
>
> Respectfully,
> Navneet
> Badge ID CB1736
>
>
> "Laura" <invalid@sample.invalid> wrote in message
> news:fl6ae.625447$w62.262465@bgtnsc05-news.ops.worldnet.att.net...
>> Has anyone gotten their OS Disk from Dell recently? I'm not having much
>> luck.
>>
>> I called yesterday and got some dude from India. Not a pleasant
>> conversation at all. He insisted that their policy had changed in
>> November and that they no longer provide the disk. I explained that I
>> knew several people that had received their disks recently (this is based
>> solely on the info in this newsgroup).
>>
>> I then tried to get a supervisor. He still was not very cooperative and
>> it was not until I said that if he did not get me a supervisor
>> immediately that I would be returning the 2 laptops. He relented and got
>> me a supervisor. This person was definitely not Indian. He explained that
>> ONLY Tech Support can provide that disk. I said fine but then your phone
>> support needs to be trained to pass folks over to tech support when asked
>> for the disk. He apologised for the other tech. Then he tried transfering
>> me to Tech support but because the queues were too long the recorded
>> message said to call later and I was disconnected.
>>
>> I decided to try their chat but that did not go any better. The wait time
>> was 3 minutes but as the app finished loading I would get "page not
>> found". A refresh started the app again. I finally gave up.
>>
>> Any suggestions from folks that have been sucessfull getting their disk
>> sent? What was your exact reason for requesting the disk? Maybe if we are
>> consistant in our reason then Dell might reconsider their new policy.
>>
>> I am very frustrated at this and don't really know what to do next so any
>> suggestions would be greatly appreciated.
>>
>> TIA,
>> laura
>
>
April 22, 2005 6:53:34 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

good for you
"Laura" <invalid@sample.invalid> wrote in message
news:fl6ae.625447$w62.262465@bgtnsc05-news.ops.worldnet.att.net...
> Has anyone gotten their OS Disk from Dell recently? I'm not having much
> luck.
>
> I called yesterday and got some dude from India. Not a pleasant
> conversation at all. He insisted that their policy had changed in November
> and that they no longer provide the disk. I explained that I knew several
> people that had received their disks recently (this is based solely on the
> info in this newsgroup).
>
> I then tried to get a supervisor. He still was not very cooperative and it
> was not until I said that if he did not get me a supervisor immediately
> that I would be returning the 2 laptops. He relented and got me a
> supervisor. This person was definitely not Indian. He explained that ONLY
> Tech Support can provide that disk. I said fine but then your phone
> support needs to be trained to pass folks over to tech support when asked
> for the disk. He apologised for the other tech. Then he tried transfering
> me to Tech support but because the queues were too long the recorded
> message said to call later and I was disconnected.
>
> I decided to try their chat but that did not go any better. The wait time
> was 3 minutes but as the app finished loading I would get "page not
> found". A refresh started the app again. I finally gave up.
>
> Any suggestions from folks that have been sucessfull getting their disk
> sent? What was your exact reason for requesting the disk? Maybe if we are
> consistant in our reason then Dell might reconsider their new policy.
>
> I am very frustrated at this and don't really know what to do next so any
> suggestions would be greatly appreciated.
>
> TIA,
> laura
April 22, 2005 8:45:23 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"BigJIm" <Jim10277@hotmail.com> wrote in message
news:Ub-dneMf-PQDv_TfRVn-rg@comcast.com...
> Whatever dell you have go to their site and download all the drivers for
> it and put it in a safe place,


I was given the link to the drivers page by a friend. I will be downloading
the drivers over the weekend. I will also make the restore CD as a backup
too.

> if you know someone with a Dell computer who has an OS disk you can copy
> it and use it for a reinstall, just use the xp cd key attached to your
> system.

At the moment I don't know anyone else with a new Dell with xp pro sp2
installed. I wondered if that was an option. I think any OEM install disk
will work with my CD key, IIRC. That's what my computer tech did last summer
when the HD failed on my old laptop. I did not have the disk with me at the
time so he used one of his own. I'll check with him next month when we are
in his area.
Anonymous
April 22, 2005 9:14:18 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Microsoft does not dictate whether Dell or any other OEM provides a CD.
That is strictly a choice Dell has made to save a few pennies.
Microsoft may be guilty of some things, but no CD is 99% dells fault.
The 1% can go to Microsoft because that is one of the many options given to
the OEMs.
But it was Dell who made the choice on behalf of their customers.

--
Jupiter Jones
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


<ubr@nowhere.dot.nohow> wrote in message
news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
> I just bought a Dell. Forget getting a Disk out them. The were forced
> to adopt the "no disk" policy because of MS's greed.
>
> You better either learn how to use the full ASR(?) backup in your
> Dell, or buy a drive imaging program like Acronis True image, or spend
> a few hundred+ to buy the OS from MS. This is what MS wants: screw the
> customer and force them to spend an additional couple of hundred
> buying what should have been given to them in the first place.
>
> Those are your choices. Life is too short to aggravate the hell outta
> yourself trying to beat professional crooks like Gates and Dell.
April 22, 2005 9:29:18 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

That's my feeling too. I called Microsoft yesterday and was told that the
option to provide end customers with a CD is up to the OEM. It is purely a
cost cutting measure. Dell is banking (literally) on most clueless customers
not calling and requesting their previously provided CDs.

"Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
news:Khaae.49931$jR3.22559@edtnps84...
> Microsoft does not dictate whether Dell or any other OEM provides a CD.
> That is strictly a choice Dell has made to save a few pennies.
> Microsoft may be guilty of some things, but no CD is 99% dells fault.
> The 1% can go to Microsoft because that is one of the many options given
> to the OEMs.
> But it was Dell who made the choice on behalf of their customers.
>
> --
> Jupiter Jones
> http://www3.telus.net/dandemar
> In memory of our dear friend, MVP Alex Nichol
> http://www.dts-l.org
>
>
> <ubr@nowhere.dot.nohow> wrote in message
> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
>> I just bought a Dell. Forget getting a Disk out them. The were forced
>> to adopt the "no disk" policy because of MS's greed.
>>
>> You better either learn how to use the full ASR(?) backup in your
>> Dell, or buy a drive imaging program like Acronis True image, or spend
>> a few hundred+ to buy the OS from MS. This is what MS wants: screw the
>> customer and force them to spend an additional couple of hundred
>> buying what should have been given to them in the first place.
>>
>> Those are your choices. Life is too short to aggravate the hell outta
>> yourself trying to beat professional crooks like Gates and Dell.
>
>
Anonymous
April 22, 2005 9:56:28 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

While I do not understand why Dell doesn't offer it at as a cost-based
upgrade, the reality is that the margins are so thing that the big OEMs
almost have to do this in the comsumer space. An extra $5 is huge when
you're barely making money. People demand $399 computers, with all retains
parts, includign the OS, and lifetime toll-free support whenthey screw
something up.

It can't be done.

This isn't a pro-Dell statement, as it applies to all the majors, just a
fact. It's comical, in some ways, like the people that start out their
posts:

"I formatted the drive and install Windows 3.11 on my new Dell 8400 and Dell
won't support me. Those crooks!"

replace Windows 3.11 with the non-standard operating system of your choice.

Tom
"Laura" <invalid@sample.invalid> wrote in message
news:o vaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
> That's my feeling too. I called Microsoft yesterday and was told that the
> option to provide end customers with a CD is up to the OEM. It is purely a
> cost cutting measure. Dell is banking (literally) on most clueless
> customers not calling and requesting their previously provided CDs.
>
> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
> news:Khaae.49931$jR3.22559@edtnps84...
>> Microsoft does not dictate whether Dell or any other OEM provides a CD.
>> That is strictly a choice Dell has made to save a few pennies.
>> Microsoft may be guilty of some things, but no CD is 99% dells fault.
>> The 1% can go to Microsoft because that is one of the many options given
>> to the OEMs.
>> But it was Dell who made the choice on behalf of their customers.
>>
>> --
>> Jupiter Jones
>> http://www3.telus.net/dandemar
>> In memory of our dear friend, MVP Alex Nichol
>> http://www.dts-l.org
>>
>>
>> <ubr@nowhere.dot.nohow> wrote in message
>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
>>> I just bought a Dell. Forget getting a Disk out them. The were forced
>>> to adopt the "no disk" policy because of MS's greed.
>>>
>>> You better either learn how to use the full ASR(?) backup in your
>>> Dell, or buy a drive imaging program like Acronis True image, or spend
>>> a few hundred+ to buy the OS from MS. This is what MS wants: screw the
>>> customer and force them to spend an additional couple of hundred
>>> buying what should have been given to them in the first place.
>>>
>>> Those are your choices. Life is too short to aggravate the hell outta
>>> yourself trying to beat professional crooks like Gates and Dell.
>>
>>
>
Anonymous
April 22, 2005 10:07:24 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

David wrote:
> joe_tide wrote:
>
>>ordered mine through Small Business and it didn't ask if I wanted the
>
>
>>media. I just checked and that option has disappeared.
>
> If you order ABOVE dimension (optiplex, etc) you will have that option.
> Dave
>

I have been reading this thread with amusement for some time. Everyone
is griping about Dell but did they bother to read the material that came
with their new Dell? I received mine last week and there was a card in
the package which directed me to a link on Dell's support site which
provided instructions on how I could burn one copy of the OS on a CD or
DVD.

Ron
April 22, 2005 10:16:32 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I spent 30 minutes on the phone with Tech support. I had other questions
about some of the misc software installed on the machine. I figured I'd get
a feel for her attitude while I had her on the line first. She answered my
questions - poorly I might add. I then *hit* her with the primary question.
I said that I was told by another supervisor to call tech support to request
the disk. She started to tell me about the restore utility. I said that I
was aware of the utility but in the event that the drive needed to be
replaced that the restore disk was useless. She checked with her supervisor
and I am waiting for her to call back with the service request numbers.

She just called back to confirm our mailing address. While on the phone, she
asked me if I had the driver CD. I said no and she offered to send that too.
I guess we just have to know to ask for the disks. I now have 4 dispatch
numbers to receive 2 OS and 2 Driver CDs for our laptops.

"joe_tide" <joetide@nowhere.com> wrote in message
news:116i9phij83ipbf@corp.supernews.com...
> I'm going through that exact same thing right now. I emailed tech support.
> The first response was not at all related to what I asked for. I replied
> and asked if anyone else wanted to give this request a shot. The next
> email said they will send the OS disk to me. We will see.
>
> Here's a brief synopsis of the emails if interested:
>
> ***************
> Problem Description:
>
> I did not receive an OS CD with my latest purchase as I have with past
> orders.
>
> Since this machine is one which will be used by various people for
> fundraising purposes we will be formatting and re-installing the OS
> quarterly. Please supply the Operating System CD.
>
> ***************
>
> Thank you for contact Dell Technical Support. We look forward to working
> with you to resolve your technical issue.
>
> I understand the issue that you must be experiencing with the
> operating system CD.
>
> For information on this please refer to the attachment that I wish to
> forward to you.
>
> Thank you for contacting Dell.
>
> Respectfully,
> Neeraj
> Dell Rep # DD5135
>
> THE ATTACHMENT EXPLAINED HOW TO RESET THE DRIVERS
>
> ***************
>
> Original Message Follows:
> ------------------------
> Does anyone else want to take a shot at this?
>
> ****************
>
> Thank you for contacting Dell Technical Support.
>
> I apologize for the problems you have encountered with your Dell system.
> We appreciate the opportunity to work with you to resolve the situation.
>
>
> I have submitted a request to ship the necessary replacement CD to you .
>
> Service Call Number: 57145315
>
> Thank you for contacting Dell.
>
> Respectfully,
> Navneet
> Badge ID CB1736
>
>
> "Laura" <invalid@sample.invalid> wrote in message
> news:fl6ae.625447$w62.262465@bgtnsc05-news.ops.worldnet.att.net...
>> Has anyone gotten their OS Disk from Dell recently? I'm not having much
>> luck.
>>
>> I called yesterday and got some dude from India. Not a pleasant
>> conversation at all. He insisted that their policy had changed in
>> November and that they no longer provide the disk. I explained that I
>> knew several people that had received their disks recently (this is based
>> solely on the info in this newsgroup).
>>
>> I then tried to get a supervisor. He still was not very cooperative and
>> it was not until I said that if he did not get me a supervisor
>> immediately that I would be returning the 2 laptops. He relented and got
>> me a supervisor. This person was definitely not Indian. He explained that
>> ONLY Tech Support can provide that disk. I said fine but then your phone
>> support needs to be trained to pass folks over to tech support when asked
>> for the disk. He apologised for the other tech. Then he tried transfering
>> me to Tech support but because the queues were too long the recorded
>> message said to call later and I was disconnected.
>>
>> I decided to try their chat but that did not go any better. The wait time
>> was 3 minutes but as the app finished loading I would get "page not
>> found". A refresh started the app again. I finally gave up.
>>
>> Any suggestions from folks that have been sucessfull getting their disk
>> sent? What was your exact reason for requesting the disk? Maybe if we are
>> consistant in our reason then Dell might reconsider their new policy.
>>
>> I am very frustrated at this and don't really know what to do next so any
>> suggestions would be greatly appreciated.
>>
>> TIA,
>> laura
>
>
April 22, 2005 10:16:32 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I personally would not have a problem paying an extra $5 for the OS or
Drivers CD if it was made available. The fact that Dell does not bother to
tell anyone and makes it difficult to obtain is the frustrating part. I
supect that they just spent way more than $5 in tech support today alone on
my request. I have been on the phone with the tech on and off for the past 2
hours. 3 separate phone calls. I'm sure she is paid more than $5 per hour.
So where is the savings there?

I do understand the cost cutting issues and what companies do when desparate
to save money.

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
> While I do not understand why Dell doesn't offer it at as a cost-based
> upgrade, the reality is that the margins are so thing that the big OEMs
> almost have to do this in the comsumer space. An extra $5 is huge when
> you're barely making money. People demand $399 computers, with all retains
> parts, includign the OS, and lifetime toll-free support whenthey screw
> something up.
>
> It can't be done.
>
> This isn't a pro-Dell statement, as it applies to all the majors, just a
> fact. It's comical, in some ways, like the people that start out their
> posts:
>
> "I formatted the drive and install Windows 3.11 on my new Dell 8400 and
> Dell won't support me. Those crooks!"
>
> replace Windows 3.11 with the non-standard operating system of your
> choice.
>
> Tom
> "Laura" <invalid@sample.invalid> wrote in message
> news:o vaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
>> That's my feeling too. I called Microsoft yesterday and was told that the
>> option to provide end customers with a CD is up to the OEM. It is purely
>> a cost cutting measure. Dell is banking (literally) on most clueless
>> customers not calling and requesting their previously provided CDs.
>>
>> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
>> news:Khaae.49931$jR3.22559@edtnps84...
>>> Microsoft does not dictate whether Dell or any other OEM provides a CD.
>>> That is strictly a choice Dell has made to save a few pennies.
>>> Microsoft may be guilty of some things, but no CD is 99% dells fault.
>>> The 1% can go to Microsoft because that is one of the many options given
>>> to the OEMs.
>>> But it was Dell who made the choice on behalf of their customers.
>>>
>>> --
>>> Jupiter Jones
>>> http://www3.telus.net/dandemar
>>> In memory of our dear friend, MVP Alex Nichol
>>> http://www.dts-l.org
>>>
>>>
>>> <ubr@nowhere.dot.nohow> wrote in message
>>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
>>>> I just bought a Dell. Forget getting a Disk out them. The were forced
>>>> to adopt the "no disk" policy because of MS's greed.
>>>>
>>>> You better either learn how to use the full ASR(?) backup in your
>>>> Dell, or buy a drive imaging program like Acronis True image, or spend
>>>> a few hundred+ to buy the OS from MS. This is what MS wants: screw the
>>>> customer and force them to spend an additional couple of hundred
>>>> buying what should have been given to them in the first place.
>>>>
>>>> Those are your choices. Life is too short to aggravate the hell outta
>>>> yourself trying to beat professional crooks like Gates and Dell.
>>>
>>>
>>
>
>
Anonymous
April 22, 2005 10:16:33 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

If I may interject with an opinion here....and remember, it's only my
opinion:

I believe that the great majority of Home purchasers either have no clue
what to do with an OS disk, would be too scared to use it, would lose it, or
would break their install in 5 minutes with it. So I agree with Tom's
comment that it's a cost saving measure, both off the top and for support.

I believe the cluelessness to which I refer above is by happy choice: Most
Home users would rather do anything than tinker with their computers. Since
these are the bulk of Dell's Home purchasers, why include an OS disk?

That said, I do believe that Dell should at least offer the rest of us the
option to purchase a CD when buying a computer.

And while I'm on the topic: In exchange for a reduced price for the
computer, I would be pleased to exclude software support. After all, the
software is already factory tested, installed and setup (with default
options) when it arrives at your door. It's not Dell's responsibility to
save me from myself if I then screw up my software. OTOH, if my hard disk
dies under warranty, that's Dell's responsibility.

Ted Zieglar

"Laura" <invalid@sample.invalid> wrote in message
news:4cbae.626827$w62.131783@bgtnsc05-news.ops.worldnet.att.net...
> I personally would not have a problem paying an extra $5 for the OS or
> Drivers CD if it was made available. The fact that Dell does not bother to
> tell anyone and makes it difficult to obtain is the frustrating part. I
> supect that they just spent way more than $5 in tech support today alone
on
> my request. I have been on the phone with the tech on and off for the past
2
> hours. 3 separate phone calls. I'm sure she is paid more than $5 per hour.
> So where is the savings there?
>
> I do understand the cost cutting issues and what companies do when
desparate
> to save money.
>
> "Tom Scales" <tomtoo@softhome.net> wrote in message
> news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
> > While I do not understand why Dell doesn't offer it at as a cost-based
> > upgrade, the reality is that the margins are so thing that the big OEMs
> > almost have to do this in the comsumer space. An extra $5 is huge when
> > you're barely making money. People demand $399 computers, with all
retains
> > parts, includign the OS, and lifetime toll-free support whenthey screw
> > something up.
> >
> > It can't be done.
> >
> > This isn't a pro-Dell statement, as it applies to all the majors, just a
> > fact. It's comical, in some ways, like the people that start out their
> > posts:
> >
> > "I formatted the drive and install Windows 3.11 on my new Dell 8400 and
> > Dell won't support me. Those crooks!"
> >
> > replace Windows 3.11 with the non-standard operating system of your
> > choice.
> >
> > Tom
> > "Laura" <invalid@sample.invalid> wrote in message
> > news:o vaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
> >> That's my feeling too. I called Microsoft yesterday and was told that
the
> >> option to provide end customers with a CD is up to the OEM. It is
purely
> >> a cost cutting measure. Dell is banking (literally) on most clueless
> >> customers not calling and requesting their previously provided CDs.
> >>
> >> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
> >> news:Khaae.49931$jR3.22559@edtnps84...
> >>> Microsoft does not dictate whether Dell or any other OEM provides a
CD.
> >>> That is strictly a choice Dell has made to save a few pennies.
> >>> Microsoft may be guilty of some things, but no CD is 99% dells fault.
> >>> The 1% can go to Microsoft because that is one of the many options
given
> >>> to the OEMs.
> >>> But it was Dell who made the choice on behalf of their customers.
> >>>
> >>> --
> >>> Jupiter Jones
> >>> http://www3.telus.net/dandemar
> >>> In memory of our dear friend, MVP Alex Nichol
> >>> http://www.dts-l.org
> >>>
> >>>
> >>> <ubr@nowhere.dot.nohow> wrote in message
> >>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
> >>>> I just bought a Dell. Forget getting a Disk out them. The were forced
> >>>> to adopt the "no disk" policy because of MS's greed.
> >>>>
> >>>> You better either learn how to use the full ASR(?) backup in your
> >>>> Dell, or buy a drive imaging program like Acronis True image, or
spend
> >>>> a few hundred+ to buy the OS from MS. This is what MS wants: screw
the
> >>>> customer and force them to spend an additional couple of hundred
> >>>> buying what should have been given to them in the first place.
> >>>>
> >>>> Those are your choices. Life is too short to aggravate the hell outta
> >>>> yourself trying to beat professional crooks like Gates and Dell.
> >>>
> >>>
> >>
> >
> >
>
Anonymous
April 22, 2005 11:08:10 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Glad to hear it worked out for you. I am also sorry for our fellow
newsgroup readers that are very anti-Dell and have lost a thread they could
milk for weeks.

Tom
"Laura" <invalid@sample.invalid> wrote in message
news:4cbae.626828$w62.620459@bgtnsc05-news.ops.worldnet.att.net...
>I spent 30 minutes on the phone with Tech support. I had other questions
>about some of the misc software installed on the machine. I figured I'd get
>a feel for her attitude while I had her on the line first. She answered my
>questions - poorly I might add. I then *hit* her with the primary question.
>I said that I was told by another supervisor to call tech support to
>request the disk. She started to tell me about the restore utility. I said
>that I was aware of the utility but in the event that the drive needed to
>be replaced that the restore disk was useless. She checked with her
>supervisor and I am waiting for her to call back with the service request
>numbers.
>
> She just called back to confirm our mailing address. While on the phone,
> she asked me if I had the driver CD. I said no and she offered to send
> that too. I guess we just have to know to ask for the disks. I now have 4
> dispatch numbers to receive 2 OS and 2 Driver CDs for our laptops.
Anonymous
April 22, 2005 11:09:08 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Name calling or other frivolous labelling...Done by those with nothing of
value to contribute but still feel the need to make noise.

--
Jupiter Jones
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"Larry Sams" <tohoesamsnospam@msn.net> wrote in message
news:zVbae.15622$Jg7.14946@fe03.lga...
> Dellbot ALERT!!!!
April 23, 2005 12:26:41 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I agree with you. Not everyone should have the OS disk.

I know that their policy is due to cost cutting measures but don't make it
impossible to get the disks for those that chose to do so. To be told by a
arrogant indian support person that they don't give the disks out again but
only to have his supervisor tell me differently. I also had to threaten to
send the machine back before he would transfer me to a supervisor. They are
fearless these customer reps in India. They just don't care. What a shame.

I would also love to have had the option of excluding
AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of other
useless bloatware on my computer. We even specified NO security software as
we already have a copy of our own and they installed a trial version of
McAfee. Arrgghhh. Maybe we need to speak up as consumers.

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:BAbae.50$1t1.1548437@news.sisna.com...
> If I may interject with an opinion here....and remember, it's only my
> opinion:
>
> I believe that the great majority of Home purchasers either have no clue
> what to do with an OS disk, would be too scared to use it, would lose it,
> or
> would break their install in 5 minutes with it. So I agree with Tom's
> comment that it's a cost saving measure, both off the top and for support.
>
> I believe the cluelessness to which I refer above is by happy choice: Most
> Home users would rather do anything than tinker with their computers.
> Since
> these are the bulk of Dell's Home purchasers, why include an OS disk?
>
> That said, I do believe that Dell should at least offer the rest of us the
> option to purchase a CD when buying a computer.
>
> And while I'm on the topic: In exchange for a reduced price for the
> computer, I would be pleased to exclude software support. After all, the
> software is already factory tested, installed and setup (with default
> options) when it arrives at your door. It's not Dell's responsibility to
> save me from myself if I then screw up my software. OTOH, if my hard disk
> dies under warranty, that's Dell's responsibility.
>
> Ted Zieglar
>
> "Laura" <invalid@sample.invalid> wrote in message
> news:4cbae.626827$w62.131783@bgtnsc05-news.ops.worldnet.att.net...
>> I personally would not have a problem paying an extra $5 for the OS or
>> Drivers CD if it was made available. The fact that Dell does not bother
>> to
>> tell anyone and makes it difficult to obtain is the frustrating part. I
>> supect that they just spent way more than $5 in tech support today alone
> on
>> my request. I have been on the phone with the tech on and off for the
>> past
> 2
>> hours. 3 separate phone calls. I'm sure she is paid more than $5 per
>> hour.
>> So where is the savings there?
>>
>> I do understand the cost cutting issues and what companies do when
> desparate
>> to save money.
>>
>> "Tom Scales" <tomtoo@softhome.net> wrote in message
>> news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
>> > While I do not understand why Dell doesn't offer it at as a cost-based
>> > upgrade, the reality is that the margins are so thing that the big OEMs
>> > almost have to do this in the comsumer space. An extra $5 is huge when
>> > you're barely making money. People demand $399 computers, with all
> retains
>> > parts, includign the OS, and lifetime toll-free support whenthey screw
>> > something up.
>> >
>> > It can't be done.
>> >
>> > This isn't a pro-Dell statement, as it applies to all the majors, just
>> > a
>> > fact. It's comical, in some ways, like the people that start out their
>> > posts:
>> >
>> > "I formatted the drive and install Windows 3.11 on my new Dell 8400 and
>> > Dell won't support me. Those crooks!"
>> >
>> > replace Windows 3.11 with the non-standard operating system of your
>> > choice.
>> >
>> > Tom
>> > "Laura" <invalid@sample.invalid> wrote in message
>> > news:o vaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
>> >> That's my feeling too. I called Microsoft yesterday and was told that
> the
>> >> option to provide end customers with a CD is up to the OEM. It is
> purely
>> >> a cost cutting measure. Dell is banking (literally) on most clueless
>> >> customers not calling and requesting their previously provided CDs.
>> >>
>> >> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
>> >> news:Khaae.49931$jR3.22559@edtnps84...
>> >>> Microsoft does not dictate whether Dell or any other OEM provides a
> CD.
>> >>> That is strictly a choice Dell has made to save a few pennies.
>> >>> Microsoft may be guilty of some things, but no CD is 99% dells fault.
>> >>> The 1% can go to Microsoft because that is one of the many options
> given
>> >>> to the OEMs.
>> >>> But it was Dell who made the choice on behalf of their customers.
>> >>>
>> >>> --
>> >>> Jupiter Jones
>> >>> http://www3.telus.net/dandemar
>> >>> In memory of our dear friend, MVP Alex Nichol
>> >>> http://www.dts-l.org
>> >>>
>> >>>
>> >>> <ubr@nowhere.dot.nohow> wrote in message
>> >>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
>> >>>> I just bought a Dell. Forget getting a Disk out them. The were
>> >>>> forced
>> >>>> to adopt the "no disk" policy because of MS's greed.
>> >>>>
>> >>>> You better either learn how to use the full ASR(?) backup in your
>> >>>> Dell, or buy a drive imaging program like Acronis True image, or
> spend
>> >>>> a few hundred+ to buy the OS from MS. This is what MS wants: screw
> the
>> >>>> customer and force them to spend an additional couple of hundred
>> >>>> buying what should have been given to them in the first place.
>> >>>>
>> >>>> Those are your choices. Life is too short to aggravate the hell
>> >>>> outta
>> >>>> yourself trying to beat professional crooks like Gates and Dell.
>> >>>
>> >>>
>> >>
>> >
>> >
>>
>
>
Anonymous
April 23, 2005 12:26:42 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I detect certain attitudes in your response which leads me to wonder about
your integrity.

"To be told by a arrogant indian support person that they don't give the
disks out again..."
"They are fearless these customer reps in India."

What does India have to do with it?

As for 'bloatware': If you don't want ISP software, for example, check the
"No ISP" option when you order.

Ted Zieglar

"Laura" <invalid@sample.invalid> wrote in message
news:56dae.102543$cg1.1475@bgtnsc04-news.ops.worldnet.att.net...
> I agree with you. Not everyone should have the OS disk.
>
> I know that their policy is due to cost cutting measures but don't make it
> impossible to get the disks for those that chose to do so. To be told by a
> arrogant indian support person that they don't give the disks out again
but
> only to have his supervisor tell me differently. I also had to threaten to
> send the machine back before he would transfer me to a supervisor. They
are
> fearless these customer reps in India. They just don't care. What a shame.
>
> I would also love to have had the option of excluding
> AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of other
> useless bloatware on my computer. We even specified NO security software
as
> we already have a copy of our own and they installed a trial version of
> McAfee. Arrgghhh. Maybe we need to speak up as consumers.
>
> "Ted Zieglar" <teddyz@notmail.com> wrote in message
> news:BAbae.50$1t1.1548437@news.sisna.com...
> > If I may interject with an opinion here....and remember, it's only my
> > opinion:
> >
> > I believe that the great majority of Home purchasers either have no clue
> > what to do with an OS disk, would be too scared to use it, would lose
it,
> > or
> > would break their install in 5 minutes with it. So I agree with Tom's
> > comment that it's a cost saving measure, both off the top and for
support.
> >
> > I believe the cluelessness to which I refer above is by happy choice:
Most
> > Home users would rather do anything than tinker with their computers.
> > Since
> > these are the bulk of Dell's Home purchasers, why include an OS disk?
> >
> > That said, I do believe that Dell should at least offer the rest of us
the
> > option to purchase a CD when buying a computer.
> >
> > And while I'm on the topic: In exchange for a reduced price for the
> > computer, I would be pleased to exclude software support. After all, the
> > software is already factory tested, installed and setup (with default
> > options) when it arrives at your door. It's not Dell's responsibility to
> > save me from myself if I then screw up my software. OTOH, if my hard
disk
> > dies under warranty, that's Dell's responsibility.
> >
> > Ted Zieglar
> >
> > "Laura" <invalid@sample.invalid> wrote in message
> > news:4cbae.626827$w62.131783@bgtnsc05-news.ops.worldnet.att.net...
> >> I personally would not have a problem paying an extra $5 for the OS or
> >> Drivers CD if it was made available. The fact that Dell does not bother
> >> to
> >> tell anyone and makes it difficult to obtain is the frustrating part. I
> >> supect that they just spent way more than $5 in tech support today
alone
> > on
> >> my request. I have been on the phone with the tech on and off for the
> >> past
> > 2
> >> hours. 3 separate phone calls. I'm sure she is paid more than $5 per
> >> hour.
> >> So where is the savings there?
> >>
> >> I do understand the cost cutting issues and what companies do when
> > desparate
> >> to save money.
> >>
> >> "Tom Scales" <tomtoo@softhome.net> wrote in message
> >> news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
> >> > While I do not understand why Dell doesn't offer it at as a
cost-based
> >> > upgrade, the reality is that the margins are so thing that the big
OEMs
> >> > almost have to do this in the comsumer space. An extra $5 is huge
when
> >> > you're barely making money. People demand $399 computers, with all
> > retains
> >> > parts, includign the OS, and lifetime toll-free support whenthey
screw
> >> > something up.
> >> >
> >> > It can't be done.
> >> >
> >> > This isn't a pro-Dell statement, as it applies to all the majors,
just
> >> > a
> >> > fact. It's comical, in some ways, like the people that start out
their
> >> > posts:
> >> >
> >> > "I formatted the drive and install Windows 3.11 on my new Dell 8400
and
> >> > Dell won't support me. Those crooks!"
> >> >
> >> > replace Windows 3.11 with the non-standard operating system of your
> >> > choice.
> >> >
> >> > Tom
> >> > "Laura" <invalid@sample.invalid> wrote in message
> >> > news:o vaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
> >> >> That's my feeling too. I called Microsoft yesterday and was told
that
> > the
> >> >> option to provide end customers with a CD is up to the OEM. It is
> > purely
> >> >> a cost cutting measure. Dell is banking (literally) on most clueless
> >> >> customers not calling and requesting their previously provided CDs.
> >> >>
> >> >> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
> >> >> news:Khaae.49931$jR3.22559@edtnps84...
> >> >>> Microsoft does not dictate whether Dell or any other OEM provides a
> > CD.
> >> >>> That is strictly a choice Dell has made to save a few pennies.
> >> >>> Microsoft may be guilty of some things, but no CD is 99% dells
fault.
> >> >>> The 1% can go to Microsoft because that is one of the many options
> > given
> >> >>> to the OEMs.
> >> >>> But it was Dell who made the choice on behalf of their customers.
> >> >>>
> >> >>> --
> >> >>> Jupiter Jones
> >> >>> http://www3.telus.net/dandemar
> >> >>> In memory of our dear friend, MVP Alex Nichol
> >> >>> http://www.dts-l.org
> >> >>>
> >> >>>
> >> >>> <ubr@nowhere.dot.nohow> wrote in message
> >> >>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
> >> >>>> I just bought a Dell. Forget getting a Disk out them. The were
> >> >>>> forced
> >> >>>> to adopt the "no disk" policy because of MS's greed.
> >> >>>>
> >> >>>> You better either learn how to use the full ASR(?) backup in your
> >> >>>> Dell, or buy a drive imaging program like Acronis True image, or
> > spend
> >> >>>> a few hundred+ to buy the OS from MS. This is what MS wants: screw
> > the
> >> >>>> customer and force them to spend an additional couple of hundred
> >> >>>> buying what should have been given to them in the first place.
> >> >>>>
> >> >>>> Those are your choices. Life is too short to aggravate the hell
> >> >>>> outta
> >> >>>> yourself trying to beat professional crooks like Gates and Dell.
> >> >>>
> >> >>>
> >> >>
> >> >
> >> >
> >>
> >
> >
>
April 23, 2005 1:01:11 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:wndae.72$SR3.1784946@news.sisna.com...
>I detect certain attitudes in your response which leads me to wonder about
> your integrity.
>
> "To be told by a arrogant indian support person that they don't give the
> disks out again..."
> "They are fearless these customer reps in India."
>
> What does India have to do with it?

I guess some of my preduices are sneaking in. I used to deal with a lot of
asians and middle eastern folks at a prior job that has left a bad taste in
my attitude. Dealing with some of their attitudes towards americans was not
very pretty. Sorry.

>
> As for 'bloatware': If you don't want ISP software, for example, check the
> "No ISP" option when you order.

For options where we were able to do so we did or at least my husband was
*supposed* to. The No ISP was selected yet we got all 3 options with the
computer.

> Ted Zieglar
>
> "Laura" <invalid@sample.invalid> wrote in message
> news:56dae.102543$cg1.1475@bgtnsc04-news.ops.worldnet.att.net...
>> I agree with you. Not everyone should have the OS disk.
>>
>> I know that their policy is due to cost cutting measures but don't make
>> it
>> impossible to get the disks for those that chose to do so. To be told by
>> a
>> arrogant indian support person that they don't give the disks out again
> but
>> only to have his supervisor tell me differently. I also had to threaten
>> to
>> send the machine back before he would transfer me to a supervisor. They
> are
>> fearless these customer reps in India. They just don't care. What a
>> shame.
>>
>> I would also love to have had the option of excluding
>> AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of other
>> useless bloatware on my computer. We even specified NO security software
> as
>> we already have a copy of our own and they installed a trial version of
>> McAfee. Arrgghhh. Maybe we need to speak up as consumers.
>>
>> "Ted Zieglar" <teddyz@notmail.com> wrote in message
>> news:BAbae.50$1t1.1548437@news.sisna.com...
>> > If I may interject with an opinion here....and remember, it's only my
>> > opinion:
>> >
>> > I believe that the great majority of Home purchasers either have no
>> > clue
>> > what to do with an OS disk, would be too scared to use it, would lose
> it,
>> > or
>> > would break their install in 5 minutes with it. So I agree with Tom's
>> > comment that it's a cost saving measure, both off the top and for
> support.
>> >
>> > I believe the cluelessness to which I refer above is by happy choice:
> Most
>> > Home users would rather do anything than tinker with their computers.
>> > Since
>> > these are the bulk of Dell's Home purchasers, why include an OS disk?
>> >
>> > That said, I do believe that Dell should at least offer the rest of us
> the
>> > option to purchase a CD when buying a computer.
>> >
>> > And while I'm on the topic: In exchange for a reduced price for the
>> > computer, I would be pleased to exclude software support. After all,
>> > the
>> > software is already factory tested, installed and setup (with default
>> > options) when it arrives at your door. It's not Dell's responsibility
>> > to
>> > save me from myself if I then screw up my software. OTOH, if my hard
> disk
>> > dies under warranty, that's Dell's responsibility.
>> >
>> > Ted Zieglar
>> >
>> > "Laura" <invalid@sample.invalid> wrote in message
>> > news:4cbae.626827$w62.131783@bgtnsc05-news.ops.worldnet.att.net...
>> >> I personally would not have a problem paying an extra $5 for the OS or
>> >> Drivers CD if it was made available. The fact that Dell does not
>> >> bother
>> >> to
>> >> tell anyone and makes it difficult to obtain is the frustrating part.
>> >> I
>> >> supect that they just spent way more than $5 in tech support today
> alone
>> > on
>> >> my request. I have been on the phone with the tech on and off for the
>> >> past
>> > 2
>> >> hours. 3 separate phone calls. I'm sure she is paid more than $5 per
>> >> hour.
>> >> So where is the savings there?
>> >>
>> >> I do understand the cost cutting issues and what companies do when
>> > desparate
>> >> to save money.
>> >>
>> >> "Tom Scales" <tomtoo@softhome.net> wrote in message
>> >> news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
>> >> > While I do not understand why Dell doesn't offer it at as a
> cost-based
>> >> > upgrade, the reality is that the margins are so thing that the big
> OEMs
>> >> > almost have to do this in the comsumer space. An extra $5 is huge
> when
>> >> > you're barely making money. People demand $399 computers, with all
>> > retains
>> >> > parts, includign the OS, and lifetime toll-free support whenthey
> screw
>> >> > something up.
>> >> >
>> >> > It can't be done.
>> >> >
>> >> > This isn't a pro-Dell statement, as it applies to all the majors,
> just
>> >> > a
>> >> > fact. It's comical, in some ways, like the people that start out
> their
>> >> > posts:
>> >> >
>> >> > "I formatted the drive and install Windows 3.11 on my new Dell 8400
> and
>> >> > Dell won't support me. Those crooks!"
>> >> >
>> >> > replace Windows 3.11 with the non-standard operating system of your
>> >> > choice.
>> >> >
>> >> > Tom
>> >> > "Laura" <invalid@sample.invalid> wrote in message
>> >> > news:o vaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
>> >> >> That's my feeling too. I called Microsoft yesterday and was told
> that
>> > the
>> >> >> option to provide end customers with a CD is up to the OEM. It is
>> > purely
>> >> >> a cost cutting measure. Dell is banking (literally) on most
>> >> >> clueless
>> >> >> customers not calling and requesting their previously provided CDs.
>> >> >>
>> >> >> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
>> >> >> news:Khaae.49931$jR3.22559@edtnps84...
>> >> >>> Microsoft does not dictate whether Dell or any other OEM provides
>> >> >>> a
>> > CD.
>> >> >>> That is strictly a choice Dell has made to save a few pennies.
>> >> >>> Microsoft may be guilty of some things, but no CD is 99% dells
> fault.
>> >> >>> The 1% can go to Microsoft because that is one of the many options
>> > given
>> >> >>> to the OEMs.
>> >> >>> But it was Dell who made the choice on behalf of their customers.
>> >> >>>
>> >> >>> --
>> >> >>> Jupiter Jones
>> >> >>> http://www3.telus.net/dandemar
>> >> >>> In memory of our dear friend, MVP Alex Nichol
>> >> >>> http://www.dts-l.org
>> >> >>>
>> >> >>>
>> >> >>> <ubr@nowhere.dot.nohow> wrote in message
>> >> >>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
>> >> >>>> I just bought a Dell. Forget getting a Disk out them. The were
>> >> >>>> forced
>> >> >>>> to adopt the "no disk" policy because of MS's greed.
>> >> >>>>
>> >> >>>> You better either learn how to use the full ASR(?) backup in your
>> >> >>>> Dell, or buy a drive imaging program like Acronis True image, or
>> > spend
>> >> >>>> a few hundred+ to buy the OS from MS. This is what MS wants:
>> >> >>>> screw
>> > the
>> >> >>>> customer and force them to spend an additional couple of hundred
>> >> >>>> buying what should have been given to them in the first place.
>> >> >>>>
>> >> >>>> Those are your choices. Life is too short to aggravate the hell
>> >> >>>> outta
>> >> >>>> yourself trying to beat professional crooks like Gates and Dell.
>> >> >>>
>> >> >>>
>> >> >>
>> >> >
>> >> >
>> >>
>> >
>> >
>>
>
>
Anonymous
April 23, 2005 1:01:12 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

As I feared...you are no better than a troll.

Ted Zieglar

"Laura" <invalid@sample.invalid> wrote in message
news:rCdae.102625$cg1.68863@bgtnsc04-news.ops.worldnet.att.net...
>
> "Ted Zieglar" <teddyz@notmail.com> wrote in message
> news:wndae.72$SR3.1784946@news.sisna.com...
>>I detect certain attitudes in your response which leads me to wonder about
>> your integrity.
>>
>> "To be told by a arrogant indian support person that they don't give the
>> disks out again..."
>> "They are fearless these customer reps in India."
>>
>> What does India have to do with it?
>
> I guess some of my preduices are sneaking in. I used to deal with a lot of
> asians and middle eastern folks at a prior job that has left a bad taste
> in my attitude. Dealing with some of their attitudes towards americans was
> not very pretty. Sorry.
>
>>
>> As for 'bloatware': If you don't want ISP software, for example, check
>> the
>> "No ISP" option when you order.
>
> For options where we were able to do so we did or at least my husband was
> *supposed* to. The No ISP was selected yet we got all 3 options with the
> computer.
>
>> Ted Zieglar
>>
>> "Laura" <invalid@sample.invalid> wrote in message
>> news:56dae.102543$cg1.1475@bgtnsc04-news.ops.worldnet.att.net...
>>> I agree with you. Not everyone should have the OS disk.
>>>
>>> I know that their policy is due to cost cutting measures but don't make
>>> it
>>> impossible to get the disks for those that chose to do so. To be told by
>>> a
>>> arrogant indian support person that they don't give the disks out again
>> but
>>> only to have his supervisor tell me differently. I also had to threaten
>>> to
>>> send the machine back before he would transfer me to a supervisor. They
>> are
>>> fearless these customer reps in India. They just don't care. What a
>>> shame.
>>>
>>> I would also love to have had the option of excluding
>>> AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of other
>>> useless bloatware on my computer. We even specified NO security software
>> as
>>> we already have a copy of our own and they installed a trial version of
>>> McAfee. Arrgghhh. Maybe we need to speak up as consumers.
>>>
>>> "Ted Zieglar" <teddyz@notmail.com> wrote in message
>>> news:BAbae.50$1t1.1548437@news.sisna.com...
>>> > If I may interject with an opinion here....and remember, it's only my
>>> > opinion:
>>> >
>>> > I believe that the great majority of Home purchasers either have no
>>> > clue
>>> > what to do with an OS disk, would be too scared to use it, would lose
>> it,
>>> > or
>>> > would break their install in 5 minutes with it. So I agree with Tom's
>>> > comment that it's a cost saving measure, both off the top and for
>> support.
>>> >
>>> > I believe the cluelessness to which I refer above is by happy choice:
>> Most
>>> > Home users would rather do anything than tinker with their computers.
>>> > Since
>>> > these are the bulk of Dell's Home purchasers, why include an OS disk?
>>> >
>>> > That said, I do believe that Dell should at least offer the rest of us
>> the
>>> > option to purchase a CD when buying a computer.
>>> >
>>> > And while I'm on the topic: In exchange for a reduced price for the
>>> > computer, I would be pleased to exclude software support. After all,
>>> > the
>>> > software is already factory tested, installed and setup (with default
>>> > options) when it arrives at your door. It's not Dell's responsibility
>>> > to
>>> > save me from myself if I then screw up my software. OTOH, if my hard
>> disk
>>> > dies under warranty, that's Dell's responsibility.
>>> >
>>> > Ted Zieglar
>>> >
>>> > "Laura" <invalid@sample.invalid> wrote in message
>>> > news:4cbae.626827$w62.131783@bgtnsc05-news.ops.worldnet.att.net...
>>> >> I personally would not have a problem paying an extra $5 for the OS
>>> >> or
>>> >> Drivers CD if it was made available. The fact that Dell does not
>>> >> bother
>>> >> to
>>> >> tell anyone and makes it difficult to obtain is the frustrating part.
>>> >> I
>>> >> supect that they just spent way more than $5 in tech support today
>> alone
>>> > on
>>> >> my request. I have been on the phone with the tech on and off for the
>>> >> past
>>> > 2
>>> >> hours. 3 separate phone calls. I'm sure she is paid more than $5 per
>>> >> hour.
>>> >> So where is the savings there?
>>> >>
>>> >> I do understand the cost cutting issues and what companies do when
>>> > desparate
>>> >> to save money.
>>> >>
>>> >> "Tom Scales" <tomtoo@softhome.net> wrote in message
>>> >> news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
>>> >> > While I do not understand why Dell doesn't offer it at as a
>> cost-based
>>> >> > upgrade, the reality is that the margins are so thing that the big
>> OEMs
>>> >> > almost have to do this in the comsumer space. An extra $5 is huge
>> when
>>> >> > you're barely making money. People demand $399 computers, with all
>>> > retains
>>> >> > parts, includign the OS, and lifetime toll-free support whenthey
>> screw
>>> >> > something up.
>>> >> >
>>> >> > It can't be done.
>>> >> >
>>> >> > This isn't a pro-Dell statement, as it applies to all the majors,
>> just
>>> >> > a
>>> >> > fact. It's comical, in some ways, like the people that start out
>> their
>>> >> > posts:
>>> >> >
>>> >> > "I formatted the drive and install Windows 3.11 on my new Dell 8400
>> and
>>> >> > Dell won't support me. Those crooks!"
>>> >> >
>>> >> > replace Windows 3.11 with the non-standard operating system of your
>>> >> > choice.
>>> >> >
>>> >> > Tom
>>> >> > "Laura" <invalid@sample.invalid> wrote in message
>>> >> > news:o vaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
>>> >> >> That's my feeling too. I called Microsoft yesterday and was told
>> that
>>> > the
>>> >> >> option to provide end customers with a CD is up to the OEM. It is
>>> > purely
>>> >> >> a cost cutting measure. Dell is banking (literally) on most
>>> >> >> clueless
>>> >> >> customers not calling and requesting their previously provided
>>> >> >> CDs.
>>> >> >>
>>> >> >> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
>>> >> >> news:Khaae.49931$jR3.22559@edtnps84...
>>> >> >>> Microsoft does not dictate whether Dell or any other OEM provides
>>> >> >>> a
>>> > CD.
>>> >> >>> That is strictly a choice Dell has made to save a few pennies.
>>> >> >>> Microsoft may be guilty of some things, but no CD is 99% dells
>> fault.
>>> >> >>> The 1% can go to Microsoft because that is one of the many
>>> >> >>> options
>>> > given
>>> >> >>> to the OEMs.
>>> >> >>> But it was Dell who made the choice on behalf of their customers.
>>> >> >>>
>>> >> >>> --
>>> >> >>> Jupiter Jones
>>> >> >>> http://www3.telus.net/dandemar
>>> >> >>> In memory of our dear friend, MVP Alex Nichol
>>> >> >>> http://www.dts-l.org
>>> >> >>>
>>> >> >>>
>>> >> >>> <ubr@nowhere.dot.nohow> wrote in message
>>> >> >>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
>>> >> >>>> I just bought a Dell. Forget getting a Disk out them. The were
>>> >> >>>> forced
>>> >> >>>> to adopt the "no disk" policy because of MS's greed.
>>> >> >>>>
>>> >> >>>> You better either learn how to use the full ASR(?) backup in
>>> >> >>>> your
>>> >> >>>> Dell, or buy a drive imaging program like Acronis True image, or
>>> > spend
>>> >> >>>> a few hundred+ to buy the OS from MS. This is what MS wants:
>>> >> >>>> screw
>>> > the
>>> >> >>>> customer and force them to spend an additional couple of hundred
>>> >> >>>> buying what should have been given to them in the first place.
>>> >> >>>>
>>> >> >>>> Those are your choices. Life is too short to aggravate the hell
>>> >> >>>> outta
>>> >> >>>> yourself trying to beat professional crooks like Gates and Dell.
>>> >> >>>
>>> >> >>>
>>> >> >>
>>> >> >
>>> >> >
>>> >>
>>> >
>>> >
>>>
>>
>>
>
Anonymous
April 23, 2005 1:36:21 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Laura" <invalid@sample.invalid> wrote in message
news:fl6ae.625447$w62.262465@bgtnsc05-news.ops.worldnet.att.net...
> Has anyone gotten their OS Disk from Dell recently? I'm not having much
> luck.
>

New pc from Dell UK delivered today (22nd April) complete with OS CD.
Anonymous
April 23, 2005 2:18:11 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Does it burn an actual OS CD that you can use to install XP without the
other software or does it burn an image of the hard drive as it shipped from
the factory with all the Dell installed software?

"Ron Maggi" <"ron <nospam> wrote in message
news:116itdl5ju2c3d4@corp.supernews.com...
> David wrote:
>> joe_tide wrote:
>>
>>>ordered mine through Small Business and it didn't ask if I wanted the
>>
>>
>>>media. I just checked and that option has disappeared.
>>
>> If you order ABOVE dimension (optiplex, etc) you will have that option.
>> Dave
>>
>
> I have been reading this thread with amusement for some time. Everyone is
> griping about Dell but did they bother to read the material that came with
> their new Dell? I received mine last week and there was a card in the
> package which directed me to a link on Dell's support site which provided
> instructions on how I could burn one copy of the OS on a CD or DVD.
>
> Ron
April 23, 2005 2:42:13 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

NO! It is only a recovery CD.

You CAN use it if you need to reinstall the OS for times when you need to
start over with the existing hard drive. The recovery CD uses info contained
in the hidden partition to reinstall the OS. If you get a new harddrive the
hidden partition does not exist which is why you need a full blown install
CD.

"WSZsr" <nospam@hotmail.com> wrote in message
news:D Keae.1149$yd7.1141@newssvr11.news.prodigy.com...
> Does it burn an actual OS CD that you can use to install XP without the
> other software or does it burn an image of the hard drive as it shipped
> from the factory with all the Dell installed software?
>
> "Ron Maggi" <"ron <nospam> wrote in message
> news:116itdl5ju2c3d4@corp.supernews.com...
>> David wrote:
>>> joe_tide wrote:
>>>
>>>>ordered mine through Small Business and it didn't ask if I wanted the
>>>
>>>
>>>>media. I just checked and that option has disappeared.
>>>
>>> If you order ABOVE dimension (optiplex, etc) you will have that option.
>>> Dave
>>>
>>
>> I have been reading this thread with amusement for some time. Everyone
>> is griping about Dell but did they bother to read the material that came
>> with their new Dell? I received mine last week and there was a card in
>> the package which directed me to a link on Dell's support site which
>> provided instructions on how I could burn one copy of the OS on a CD or
>> DVD.
>>
>> Ron
>
>
Anonymous
April 23, 2005 3:00:36 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

For the average home user, the image would be better.
"WSZsr" <nospam@hotmail.com> wrote in message
news:D Keae.1149$yd7.1141@newssvr11.news.prodigy.com...
> Does it burn an actual OS CD that you can use to install XP without the
> other software or does it burn an image of the hard drive as it shipped
> from the factory with all the Dell installed software?
>
> "Ron Maggi" <"ron <nospam> wrote in message
> news:116itdl5ju2c3d4@corp.supernews.com...
>> David wrote:
>>> joe_tide wrote:
>>>
>>>>ordered mine through Small Business and it didn't ask if I wanted the
>>>
>>>
>>>>media. I just checked and that option has disappeared.
>>>
>>> If you order ABOVE dimension (optiplex, etc) you will have that option.
>>> Dave
>>>
>>
>> I have been reading this thread with amusement for some time. Everyone
>> is griping about Dell but did they bother to read the material that came
>> with their new Dell? I received mine last week and there was a card in
>> the package which directed me to a link on Dell's support site which
>> provided instructions on how I could burn one copy of the OS on a CD or
>> DVD.
>>
>> Ron
>
>
April 23, 2005 3:08:23 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Sorry you feel that way. I happen to like Dell computers and have used them
for about 10 years now. I am NOT trying to be a troll but you have your own
opinion and I doubt anything I say will change it.

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:8-SdnSfmNc38H_TfRVn-vg@comcast.com...
> As I feared...you are no better than a troll.
>
> Ted Zieglar
>
> "Laura" <invalid@sample.invalid> wrote in message
> news:rCdae.102625$cg1.68863@bgtnsc04-news.ops.worldnet.att.net...
>>
>> "Ted Zieglar" <teddyz@notmail.com> wrote in message
>> news:wndae.72$SR3.1784946@news.sisna.com...
>>>I detect certain attitudes in your response which leads me to wonder
>>>about
>>> your integrity.
>>>
>>> "To be told by a arrogant indian support person that they don't give the
>>> disks out again..."
>>> "They are fearless these customer reps in India."
>>>
>>> What does India have to do with it?
>>
>> I guess some of my preduices are sneaking in. I used to deal with a lot
>> of asians and middle eastern folks at a prior job that has left a bad
>> taste in my attitude. Dealing with some of their attitudes towards
>> americans was not very pretty. Sorry.
>>
>>>
>>> As for 'bloatware': If you don't want ISP software, for example, check
>>> the
>>> "No ISP" option when you order.
>>
>> For options where we were able to do so we did or at least my husband was
>> *supposed* to. The No ISP was selected yet we got all 3 options with the
>> computer.
>>
>>> Ted Zieglar
>>>
>>> "Laura" <invalid@sample.invalid> wrote in message
>>> news:56dae.102543$cg1.1475@bgtnsc04-news.ops.worldnet.att.net...
>>>> I agree with you. Not everyone should have the OS disk.
>>>>
>>>> I know that their policy is due to cost cutting measures but don't make
>>>> it
>>>> impossible to get the disks for those that chose to do so. To be told
>>>> by a
>>>> arrogant indian support person that they don't give the disks out again
>>> but
>>>> only to have his supervisor tell me differently. I also had to threaten
>>>> to
>>>> send the machine back before he would transfer me to a supervisor. They
>>> are
>>>> fearless these customer reps in India. They just don't care. What a
>>>> shame.
>>>>
>>>> I would also love to have had the option of excluding
>>>> AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of other
>>>> useless bloatware on my computer. We even specified NO security
>>>> software
>>> as
>>>> we already have a copy of our own and they installed a trial version of
>>>> McAfee. Arrgghhh. Maybe we need to speak up as consumers.
>>>>
>>>> "Ted Zieglar" <teddyz@notmail.com> wrote in message
>>>> news:BAbae.50$1t1.1548437@news.sisna.com...
>>>> > If I may interject with an opinion here....and remember, it's only my
>>>> > opinion:
>>>> >
>>>> > I believe that the great majority of Home purchasers either have no
>>>> > clue
>>>> > what to do with an OS disk, would be too scared to use it, would lose
>>> it,
>>>> > or
>>>> > would break their install in 5 minutes with it. So I agree with Tom's
>>>> > comment that it's a cost saving measure, both off the top and for
>>> support.
>>>> >
>>>> > I believe the cluelessness to which I refer above is by happy choice:
>>> Most
>>>> > Home users would rather do anything than tinker with their computers.
>>>> > Since
>>>> > these are the bulk of Dell's Home purchasers, why include an OS disk?
>>>> >
>>>> > That said, I do believe that Dell should at least offer the rest of
>>>> > us
>>> the
>>>> > option to purchase a CD when buying a computer.
>>>> >
>>>> > And while I'm on the topic: In exchange for a reduced price for the
>>>> > computer, I would be pleased to exclude software support. After all,
>>>> > the
>>>> > software is already factory tested, installed and setup (with default
>>>> > options) when it arrives at your door. It's not Dell's responsibility
>>>> > to
>>>> > save me from myself if I then screw up my software. OTOH, if my hard
>>> disk
>>>> > dies under warranty, that's Dell's responsibility.
>>>> >
>>>> > Ted Zieglar
>>>> >
>>>> > "Laura" <invalid@sample.invalid> wrote in message
>>>> > news:4cbae.626827$w62.131783@bgtnsc05-news.ops.worldnet.att.net...
>>>> >> I personally would not have a problem paying an extra $5 for the OS
>>>> >> or
>>>> >> Drivers CD if it was made available. The fact that Dell does not
>>>> >> bother
>>>> >> to
>>>> >> tell anyone and makes it difficult to obtain is the frustrating
>>>> >> part. I
>>>> >> supect that they just spent way more than $5 in tech support today
>>> alone
>>>> > on
>>>> >> my request. I have been on the phone with the tech on and off for
>>>> >> the
>>>> >> past
>>>> > 2
>>>> >> hours. 3 separate phone calls. I'm sure she is paid more than $5 per
>>>> >> hour.
>>>> >> So where is the savings there?
>>>> >>
>>>> >> I do understand the cost cutting issues and what companies do when
>>>> > desparate
>>>> >> to save money.
>>>> >>
>>>> >> "Tom Scales" <tomtoo@softhome.net> wrote in message
>>>> >> news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
>>>> >> > While I do not understand why Dell doesn't offer it at as a
>>> cost-based
>>>> >> > upgrade, the reality is that the margins are so thing that the big
>>> OEMs
>>>> >> > almost have to do this in the comsumer space. An extra $5 is huge
>>> when
>>>> >> > you're barely making money. People demand $399 computers, with all
>>>> > retains
>>>> >> > parts, includign the OS, and lifetime toll-free support whenthey
>>> screw
>>>> >> > something up.
>>>> >> >
>>>> >> > It can't be done.
>>>> >> >
>>>> >> > This isn't a pro-Dell statement, as it applies to all the majors,
>>> just
>>>> >> > a
>>>> >> > fact. It's comical, in some ways, like the people that start out
>>> their
>>>> >> > posts:
>>>> >> >
>>>> >> > "I formatted the drive and install Windows 3.11 on my new Dell
>>>> >> > 8400
>>> and
>>>> >> > Dell won't support me. Those crooks!"
>>>> >> >
>>>> >> > replace Windows 3.11 with the non-standard operating system of
>>>> >> > your
>>>> >> > choice.
>>>> >> >
>>>> >> > Tom
>>>> >> > "Laura" <invalid@sample.invalid> wrote in message
>>>> >> > news:o vaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
>>>> >> >> That's my feeling too. I called Microsoft yesterday and was told
>>> that
>>>> > the
>>>> >> >> option to provide end customers with a CD is up to the OEM. It is
>>>> > purely
>>>> >> >> a cost cutting measure. Dell is banking (literally) on most
>>>> >> >> clueless
>>>> >> >> customers not calling and requesting their previously provided
>>>> >> >> CDs.
>>>> >> >>
>>>> >> >> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
>>>> >> >> news:Khaae.49931$jR3.22559@edtnps84...
>>>> >> >>> Microsoft does not dictate whether Dell or any other OEM
>>>> >> >>> provides a
>>>> > CD.
>>>> >> >>> That is strictly a choice Dell has made to save a few pennies.
>>>> >> >>> Microsoft may be guilty of some things, but no CD is 99% dells
>>> fault.
>>>> >> >>> The 1% can go to Microsoft because that is one of the many
>>>> >> >>> options
>>>> > given
>>>> >> >>> to the OEMs.
>>>> >> >>> But it was Dell who made the choice on behalf of their
>>>> >> >>> customers.
>>>> >> >>>
>>>> >> >>> --
>>>> >> >>> Jupiter Jones
>>>> >> >>> http://www3.telus.net/dandemar
>>>> >> >>> In memory of our dear friend, MVP Alex Nichol
>>>> >> >>> http://www.dts-l.org
>>>> >> >>>
>>>> >> >>>
>>>> >> >>> <ubr@nowhere.dot.nohow> wrote in message
>>>> >> >>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
>>>> >> >>>> I just bought a Dell. Forget getting a Disk out them. The were
>>>> >> >>>> forced
>>>> >> >>>> to adopt the "no disk" policy because of MS's greed.
>>>> >> >>>>
>>>> >> >>>> You better either learn how to use the full ASR(?) backup in
>>>> >> >>>> your
>>>> >> >>>> Dell, or buy a drive imaging program like Acronis True image,
>>>> >> >>>> or
>>>> > spend
>>>> >> >>>> a few hundred+ to buy the OS from MS. This is what MS wants:
>>>> >> >>>> screw
>>>> > the
>>>> >> >>>> customer and force them to spend an additional couple of
>>>> >> >>>> hundred
>>>> >> >>>> buying what should have been given to them in the first place.
>>>> >> >>>>
>>>> >> >>>> Those are your choices. Life is too short to aggravate the hell
>>>> >> >>>> outta
>>>> >> >>>> yourself trying to beat professional crooks like Gates and
>>>> >> >>>> Dell.
>>>> >> >>>
>>>> >> >>>
>>>> >> >>
>>>> >> >
>>>> >> >
>>>> >>
>>>> >
>>>> >
>>>>
>>>
>>>
>>
>
Anonymous
April 23, 2005 5:05:59 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

> New pc from Dell UK delivered today (22nd April) complete with OS CD.

New PC from Dell UK delivered Tuesday (19th April) no OS CD

--
Please add "[newsgroup]" in the subject of any personal replies via email
--- My new email address has "ngspamtrap" & @btinternet.com in it ;-) ---
Anonymous
April 23, 2005 5:14:22 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Laura wrote:

> Has anyone gotten their OS Disk from Dell recently? I'm not having much
> luck.

Which system? I received a full set of CD's, including XP with SP2, with
my Dim 8400 (delivered 03-03-05).
Anonymous
April 23, 2005 8:08:28 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Larry Sams wrote:

> Dellbot ALERT!!!!

Asswipe alert!!!
Anonymous
April 23, 2005 8:10:00 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Ted Zieglar wrote:

> (Attempting to steer the conversation in a new direction...)
>
> Technical support for newbies or the clueless has to be a big time money
> losing operation.

Hm, sounds like a business opportunity for computer literate folks with
an entrepreneurial bent.
April 23, 2005 9:28:33 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Laura wrote:

> Has anyone gotten their OS Disk from Dell recently? I'm not having
> much luck.
>
> I called yesterday and got some dude from India. Not a pleasant
> conversation at all. He insisted that their policy had changed in
> November and that they no longer provide the disk. I explained that I
> knew several people that had received their disks recently (this is
> based solely on the info in this newsgroup).
>
> I then tried to get a supervisor. He still was not very cooperative
> and it was not until I said that if he did not get me a supervisor
> immediately that I would be returning the 2 laptops. He relented and
> got me a supervisor. This person was definitely not Indian. He
> explained that ONLY Tech Support can provide that disk. I said fine
> but then your phone support needs to be trained to pass folks over to
> tech support when asked for the disk. He apologised for the other
> tech. Then he tried transfering me to Tech support but because the
> queues were too long the recorded message said to call later and I was
> disconnected.
>
> I decided to try their chat but that did not go any better. The wait
> time was 3 minutes but as the app finished loading I would get "page
> not found". A refresh started the app again. I finally gave up.
>
> Any suggestions from folks that have been sucessfull getting their
> disk sent? What was your exact reason for requesting the disk? Maybe
> if we are consistant in our reason then Dell might reconsider their
> new policy.
>
> I am very frustrated at this and don't really know what to do next so
> any suggestions would be greatly appreciated.
>
> TIA,
> laura

My XPS Gen 4 came with a Reinstallation CD for Windows XP Pro with SP2.

Eric
Anonymous
April 23, 2005 9:28:34 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Eric" <eric@nospam.net> wrote in message
news:52lae.2263$zX7.1989@newssvr13.news.prodigy.com...
> Laura wrote:
>
>> Has anyone gotten their OS Disk from Dell recently? I'm not having much
>> luck.
>>
>> I called yesterday and got some dude from India. Not a pleasant
>> conversation at all. He insisted that their policy had changed in
>> November and that they no longer provide the disk. I explained that I
>> knew several people that had received their disks recently (this is based
>> solely on the info in this newsgroup).
>>
>> I then tried to get a supervisor. He still was not very cooperative and
>> it was not until I said that if he did not get me a supervisor
>> immediately that I would be returning the 2 laptops. He relented and got
>> me a supervisor. This person was definitely not Indian. He explained that
>> ONLY Tech Support can provide that disk. I said fine but then your phone
>> support needs to be trained to pass folks over to tech support when asked
>> for the disk. He apologised for the other tech. Then he tried transfering
>> me to Tech support but because the queues were too long the recorded
>> message said to call later and I was disconnected.
>>
>> I decided to try their chat but that did not go any better. The wait time
>> was 3 minutes but as the app finished loading I would get "page not
>> found". A refresh started the app again. I finally gave up.
>>
>> Any suggestions from folks that have been sucessfull getting their disk
>> sent? What was your exact reason for requesting the disk? Maybe if we are
>> consistant in our reason then Dell might reconsider their new policy.
>>
>> I am very frustrated at this and don't really know what to do next so any
>> suggestions would be greatly appreciated.
>>
>> TIA,
>> laura
>
> My XPS Gen 4 came with a Reinstallation CD for Windows XP Pro with SP2.
>
> Eric



The only options on the website for choosing the OS 'with media' appear on
the Optiplex and Precision workstation models. This would suggest that
Dimensions are no longer shipping with media. ?

It's been over two months since I had a new Dimension in here, but it did
have the OS CD though not a Resource CD.

For those planning on buying some retail version of XP, be sure that the
disc comes with a key. Unlike the Dell badged OS discs, you'll be required
to enter the key on any retail disc install, or at least that's how it has
worked for me.


Stew
Anonymous
April 23, 2005 11:05:59 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

How's this for amusing? The machine I am specifically talking about doesn't
have a burner.

"Ron Maggi" <"ron <nospam> wrote in message
news:116itdl5ju2c3d4@corp.supernews.com...
> David wrote:
>> joe_tide wrote:
>>
>>>ordered mine through Small Business and it didn't ask if I wanted the
>>
>>
>>>media. I just checked and that option has disappeared.
>>
>> If you order ABOVE dimension (optiplex, etc) you will have that option.
>> Dave
>>
>
> I have been reading this thread with amusement for some time. Everyone is
> griping about Dell but did they bother to read the material that came with
> their new Dell? I received mine last week and there was a card in the
> package which directed me to a link on Dell's support site which provided
> instructions on how I could burn one copy of the OS on a CD or DVD.
>
> Ron
Anonymous
April 23, 2005 5:28:23 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
news:J0oae.108021$UW6.12057@bignews5.bellsouth.net...
>
> The only options on the website for choosing the OS 'with media' appear on
> the Optiplex and Precision workstation models. This would suggest that
> Dimensions are no longer shipping with media. ?
>

A Dimension delivered here yesterday (Friday) had the OS reinstallation CD -
Dell doesn't seem to have a definitive policy in place?
April 23, 2005 6:06:50 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Chuckles The Scary Clown" <chuckles@thebigtop.net> wrote in message
news:X3sae.18081$G8.4372@text.news.blueyonder.co.uk...
>
> "S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
> news:J0oae.108021$UW6.12057@bignews5.bellsouth.net...
>>
>> The only options on the website for choosing the OS 'with media' appear
>> on the Optiplex and Precision workstation models. This would suggest
>> that Dimensions are no longer shipping with media. ?
>>
>
> A Dimension delivered here yesterday (Friday) had the OS reinstallation
> CD - Dell doesn't seem to have a definitive policy in place?

I wonder if it is a function of who is packing the box?
Anonymous
April 23, 2005 6:32:24 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Laura" <invalid@sample.invalid> wrote in message
news:_Dsae.631608$w62.529825@bgtnsc05-news.ops.worldnet.att.net...
>
>>
>> A Dimension delivered here yesterday (Friday) had the OS reinstallation
>> CD - Dell doesn't seem to have a definitive policy in place?
>
> I wonder if it is a function of who is packing the box?

A combination of that and whatever OS CDs are left in the warehouse for
sure.
Anonymous
April 23, 2005 6:41:02 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Chuckles The Scary Clown" <chuckles@thebigtop.net> wrote in message
news:Y%sae.18110$G8.6888@text.news.blueyonder.co.uk...
>
> "Laura" <invalid@sample.invalid> wrote in message
> news:_Dsae.631608$w62.529825@bgtnsc05-news.ops.worldnet.att.net...
>>
>>>
>>> A Dimension delivered here yesterday (Friday) had the OS reinstallation
>>> CD - Dell doesn't seem to have a definitive policy in place?
>>
>> I wonder if it is a function of who is packing the box?
>
> A combination of that and whatever OS CDs are left in the warehouse for
> sure.
>

Just received a Dimension-- no CD, only a cardboard card telling me I wasn't
getting one. Ran the "make a system CD" utility once as allowed (the option
disappears from the menu after you run it.)

But just to be perverse (and directly disobeying the warning not to
duplicate it), I burned a few copies of the system CD I created.

I like to have a spare or two in case I need/can't find the original or it
was damaged/corrupted.....

Cleburne
April 23, 2005 9:51:36 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

So this is all Microsoft's fault huh? Where was this reported in the
press?

Or this just another Dell tactic to make millions more while sticking it to
their customers? Dell makes Dell policy! Microsoft does not dictate Dell
policy. Wake the hell up dummies!

Stop blaming Microsoft. Bill Gates is a good guy. He contributes billions
of dollars to good causes. Most people that say bad stuff about him are
just jealous losers.
Anonymous
April 23, 2005 9:51:37 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

chopper wrote:
>
> So this is all Microsoft's fault huh? Where was this reported in the
> press?
>
> Or this just another Dell tactic to make millions more while sticking it to
> their customers? Dell makes Dell policy! Microsoft does not dictate Dell
> policy. Wake the hell up dummies!
>
> Stop blaming Microsoft. Bill Gates is a good guy. He contributes billions
> of dollars to good causes. Most people that say bad stuff about him are
> just jealous losers.

While Dell might be to blame for a number of problems,
don't kid yourself. Microsoft has *everything* to say
about how their OS is distributed.

Notan
April 23, 2005 9:58:10 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Hey Ganesh, go take a hike! I see no rules around here that we have to like
indians and the fact that dell shipped thousands of American jobs overseas.
Speaking of trolls, I think you're a mindless troll. Go troll the
alt.iluvindians ng!

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:8-SdnSfmNc38H_TfRVn-vg@comcast.com...
> As I feared...you are no better than a troll.
>
> Ted Zieglar
>
> "Laura" <invalid@sample.invalid> wrote in message
> news:rCdae.102625$cg1.68863@bgtnsc04-news.ops.worldnet.att.net...
> >
> > "Ted Zieglar" <teddyz@notmail.com> wrote in message
> > news:wndae.72$SR3.1784946@news.sisna.com...
> >>I detect certain attitudes in your response which leads me to wonder
about
> >> your integrity.
> >>
> >> "To be told by a arrogant indian support person that they don't give
the
> >> disks out again..."
> >> "They are fearless these customer reps in India."
> >>
> >> What does India have to do with it?
> >
> > I guess some of my preduices are sneaking in. I used to deal with a lot
of
> > asians and middle eastern folks at a prior job that has left a bad taste
> > in my attitude. Dealing with some of their attitudes towards americans
was
> > not very pretty. Sorry.
> >
> >>
> >> As for 'bloatware': If you don't want ISP software, for example, check
> >> the
> >> "No ISP" option when you order.
> >
> > For options where we were able to do so we did or at least my husband
was
> > *supposed* to. The No ISP was selected yet we got all 3 options with the
> > computer.
> >
> >> Ted Zieglar
> >>
> >> "Laura" <invalid@sample.invalid> wrote in message
> >> news:56dae.102543$cg1.1475@bgtnsc04-news.ops.worldnet.att.net...
> >>> I agree with you. Not everyone should have the OS disk.
> >>>
> >>> I know that their policy is due to cost cutting measures but don't
make
> >>> it
> >>> impossible to get the disks for those that chose to do so. To be told
by
> >>> a
> >>> arrogant indian support person that they don't give the disks out
again
> >> but
> >>> only to have his supervisor tell me differently. I also had to
threaten
> >>> to
> >>> send the machine back before he would transfer me to a supervisor.
They
> >> are
> >>> fearless these customer reps in India. They just don't care. What a
> >>> shame.
> >>>
> >>> I would also love to have had the option of excluding
> >>> AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of
other
> >>> useless bloatware on my computer. We even specified NO security
software
> >> as
> >>> we already have a copy of our own and they installed a trial version
of
> >>> McAfee. Arrgghhh. Maybe we need to speak up as consumers.
> >>>
> >>> "Ted Zieglar" <teddyz@notmail.com> wrote in message
> >>> news:BAbae.50$1t1.1548437@news.sisna.com...
> >>> > If I may interject with an opinion here....and remember, it's only
my
> >>> > opinion:
> >>> >
> >>> > I believe that the great majority of Home purchasers either have no
> >>> > clue
> >>> > what to do with an OS disk, would be too scared to use it, would
lose
> >> it,
> >>> > or
> >>> > would break their install in 5 minutes with it. So I agree with
Tom's
> >>> > comment that it's a cost saving measure, both off the top and for
> >> support.
> >>> >
> >>> > I believe the cluelessness to which I refer above is by happy
choice:
> >> Most
> >>> > Home users would rather do anything than tinker with their
computers.
> >>> > Since
> >>> > these are the bulk of Dell's Home purchasers, why include an OS
disk?
> >>> >
> >>> > That said, I do believe that Dell should at least offer the rest of
us
> >> the
> >>> > option to purchase a CD when buying a computer.
> >>> >
> >>> > And while I'm on the topic: In exchange for a reduced price for the
> >>> > computer, I would be pleased to exclude software support. After all,
> >>> > the
> >>> > software is already factory tested, installed and setup (with
default
> >>> > options) when it arrives at your door. It's not Dell's
responsibility
> >>> > to
> >>> > save me from myself if I then screw up my software. OTOH, if my hard
> >> disk
> >>> > dies under warranty, that's Dell's responsibility.
> >>> >
> >>> > Ted Zieglar
> >>> >
> >>> > "Laura" <invalid@sample.invalid> wrote in message
> >>> > news:4cbae.626827$w62.131783@bgtnsc05-news.ops.worldnet.att.net...
> >>> >> I personally would not have a problem paying an extra $5 for the OS
> >>> >> or
> >>> >> Drivers CD if it was made available. The fact that Dell does not
> >>> >> bother
> >>> >> to
> >>> >> tell anyone and makes it difficult to obtain is the frustrating
part.
> >>> >> I
> >>> >> supect that they just spent way more than $5 in tech support today
> >> alone
> >>> > on
> >>> >> my request. I have been on the phone with the tech on and off for
the
> >>> >> past
> >>> > 2
> >>> >> hours. 3 separate phone calls. I'm sure she is paid more than $5
per
> >>> >> hour.
> >>> >> So where is the savings there?
> >>> >>
> >>> >> I do understand the cost cutting issues and what companies do when
> >>> > desparate
> >>> >> to save money.
> >>> >>
> >>> >> "Tom Scales" <tomtoo@softhome.net> wrote in message
> >>> >> news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
> >>> >> > While I do not understand why Dell doesn't offer it at as a
> >> cost-based
> >>> >> > upgrade, the reality is that the margins are so thing that the
big
> >> OEMs
> >>> >> > almost have to do this in the comsumer space. An extra $5 is
huge
> >> when
> >>> >> > you're barely making money. People demand $399 computers, with
all
> >>> > retains
> >>> >> > parts, includign the OS, and lifetime toll-free support whenthey
> >> screw
> >>> >> > something up.
> >>> >> >
> >>> >> > It can't be done.
> >>> >> >
> >>> >> > This isn't a pro-Dell statement, as it applies to all the majors,
> >> just
> >>> >> > a
> >>> >> > fact. It's comical, in some ways, like the people that start out
> >> their
> >>> >> > posts:
> >>> >> >
> >>> >> > "I formatted the drive and install Windows 3.11 on my new Dell
8400
> >> and
> >>> >> > Dell won't support me. Those crooks!"
> >>> >> >
> >>> >> > replace Windows 3.11 with the non-standard operating system of
your
> >>> >> > choice.
> >>> >> >
> >>> >> > Tom
> >>> >> > "Laura" <invalid@sample.invalid> wrote in message
> >>> >> > news:o vaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
> >>> >> >> That's my feeling too. I called Microsoft yesterday and was told
> >> that
> >>> > the
> >>> >> >> option to provide end customers with a CD is up to the OEM. It
is
> >>> > purely
> >>> >> >> a cost cutting measure. Dell is banking (literally) on most
> >>> >> >> clueless
> >>> >> >> customers not calling and requesting their previously provided
> >>> >> >> CDs.
> >>> >> >>
> >>> >> >> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
> >>> >> >> news:Khaae.49931$jR3.22559@edtnps84...
> >>> >> >>> Microsoft does not dictate whether Dell or any other OEM
provides
> >>> >> >>> a
> >>> > CD.
> >>> >> >>> That is strictly a choice Dell has made to save a few pennies.
> >>> >> >>> Microsoft may be guilty of some things, but no CD is 99% dells
> >> fault.
> >>> >> >>> The 1% can go to Microsoft because that is one of the many
> >>> >> >>> options
> >>> > given
> >>> >> >>> to the OEMs.
> >>> >> >>> But it was Dell who made the choice on behalf of their
customers.
> >>> >> >>>
> >>> >> >>> --
> >>> >> >>> Jupiter Jones
> >>> >> >>> http://www3.telus.net/dandemar
> >>> >> >>> In memory of our dear friend, MVP Alex Nichol
> >>> >> >>> http://www.dts-l.org
> >>> >> >>>
> >>> >> >>>
> >>> >> >>> <ubr@nowhere.dot.nohow> wrote in message
> >>> >> >>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
> >>> >> >>>> I just bought a Dell. Forget getting a Disk out them. The were
> >>> >> >>>> forced
> >>> >> >>>> to adopt the "no disk" policy because of MS's greed.
> >>> >> >>>>
> >>> >> >>>> You better either learn how to use the full ASR(?) backup in
> >>> >> >>>> your
> >>> >> >>>> Dell, or buy a drive imaging program like Acronis True image,
or
> >>> > spend
> >>> >> >>>> a few hundred+ to buy the OS from MS. This is what MS wants:
> >>> >> >>>> screw
> >>> > the
> >>> >> >>>> customer and force them to spend an additional couple of
hundred
> >>> >> >>>> buying what should have been given to them in the first place.
> >>> >> >>>>
> >>> >> >>>> Those are your choices. Life is too short to aggravate the
hell
> >>> >> >>>> outta
> >>> >> >>>> yourself trying to beat professional crooks like Gates and
Dell.
> >>> >> >>>
> >>> >> >>>
> >>> >> >>
> >>> >> >
> >>> >> >
> >>> >>
> >>> >
> >>> >
> >>>
> >>
> >>
> >
>
April 23, 2005 10:03:59 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

So how much time did this cost you?

Dell will make millions because only a few will call for these CDs while
many thousands more will not even know they got screwed until they need
them, and then it'll be too late. By then they won't even remember they
didn't receive them and blame themselves for misplacing them.

"Laura" <invalid@sample.invalid> wrote in message
news:4cbae.626828$w62.620459@bgtnsc05-news.ops.worldnet.att.net...
> I spent 30 minutes on the phone with Tech support. I had other questions
> about some of the misc software installed on the machine. I figured I'd
get
> a feel for her attitude while I had her on the line first. She answered my
> questions - poorly I might add. I then *hit* her with the primary
question.
> I said that I was told by another supervisor to call tech support to
request
> the disk. She started to tell me about the restore utility. I said that I
> was aware of the utility but in the event that the drive needed to be
> replaced that the restore disk was useless. She checked with her
supervisor
> and I am waiting for her to call back with the service request numbers.
>
> She just called back to confirm our mailing address. While on the phone,
she
> asked me if I had the driver CD. I said no and she offered to send that
too.
> I guess we just have to know to ask for the disks. I now have 4 dispatch
> numbers to receive 2 OS and 2 Driver CDs for our laptops.
>
> "joe_tide" <joetide@nowhere.com> wrote in message
> news:116i9phij83ipbf@corp.supernews.com...
> > I'm going through that exact same thing right now. I emailed tech
support.
> > The first response was not at all related to what I asked for. I replied
> > and asked if anyone else wanted to give this request a shot. The next
> > email said they will send the OS disk to me. We will see.
> >
> > Here's a brief synopsis of the emails if interested:
> >
> > ***************
> > Problem Description:
> >
> > I did not receive an OS CD with my latest purchase as I have with past
> > orders.
> >
> > Since this machine is one which will be used by various people for
> > fundraising purposes we will be formatting and re-installing the OS
> > quarterly. Please supply the Operating System CD.
> >
> > ***************
> >
> > Thank you for contact Dell Technical Support. We look forward to working
> > with you to resolve your technical issue.
> >
> > I understand the issue that you must be experiencing with the
> > operating system CD.
> >
> > For information on this please refer to the attachment that I wish to
> > forward to you.
> >
> > Thank you for contacting Dell.
> >
> > Respectfully,
> > Neeraj
> > Dell Rep # DD5135
> >
> > THE ATTACHMENT EXPLAINED HOW TO RESET THE DRIVERS
> >
> > ***************
> >
> > Original Message Follows:
> > ------------------------
> > Does anyone else want to take a shot at this?
> >
> > ****************
> >
> > Thank you for contacting Dell Technical Support.
> >
> > I apologize for the problems you have encountered with your Dell system.
> > We appreciate the opportunity to work with you to resolve the situation.
> >
> >
> > I have submitted a request to ship the necessary replacement CD to you .
> >
> > Service Call Number: 57145315
> >
> > Thank you for contacting Dell.
> >
> > Respectfully,
> > Navneet
> > Badge ID CB1736
> >
> >
> > "Laura" <invalid@sample.invalid> wrote in message
> > news:fl6ae.625447$w62.262465@bgtnsc05-news.ops.worldnet.att.net...
> >> Has anyone gotten their OS Disk from Dell recently? I'm not having much
> >> luck.
> >>
> >> I called yesterday and got some dude from India. Not a pleasant
> >> conversation at all. He insisted that their policy had changed in
> >> November and that they no longer provide the disk. I explained that I
> >> knew several people that had received their disks recently (this is
based
> >> solely on the info in this newsgroup).
> >>
> >> I then tried to get a supervisor. He still was not very cooperative and
> >> it was not until I said that if he did not get me a supervisor
> >> immediately that I would be returning the 2 laptops. He relented and
got
> >> me a supervisor. This person was definitely not Indian. He explained
that
> >> ONLY Tech Support can provide that disk. I said fine but then your
phone
> >> support needs to be trained to pass folks over to tech support when
asked
> >> for the disk. He apologised for the other tech. Then he tried
transfering
> >> me to Tech support but because the queues were too long the recorded
> >> message said to call later and I was disconnected.
> >>
> >> I decided to try their chat but that did not go any better. The wait
time
> >> was 3 minutes but as the app finished loading I would get "page not
> >> found". A refresh started the app again. I finally gave up.
> >>
> >> Any suggestions from folks that have been sucessfull getting their disk
> >> sent? What was your exact reason for requesting the disk? Maybe if we
are
> >> consistant in our reason then Dell might reconsider their new policy.
> >>
> >> I am very frustrated at this and don't really know what to do next so
any
> >> suggestions would be greatly appreciated.
> >>
> >> TIA,
> >> laura
> >
> >
>
Anonymous
April 23, 2005 10:39:52 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"joe_tide" <joetide@nowhere.com> wrote in message
news:116kb058dm1rrc5@corp.supernews.com...
> How's this for amusing? The machine I am specifically talking about
> doesn't have a burner.
>


Hi Joe -

Got a burner you can use for an experiment? Scuttlebutt I read said that if
one adds a burner *after* buying the system, the option to create the CD
magically appears after 2- 3 reboots. ?

I'd sure be interested to know if this is true or urban legend, and the
machines I've had all had CDRWs so I couldn't verify.

RDT!

Stew
Anonymous
April 23, 2005 10:40:55 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Laura" <invalid@sample.invalid> wrote in message
news:_Dsae.631608$w62.529825@bgtnsc05-news.ops.worldnet.att.net...
>
> "Chuckles The Scary Clown" <chuckles@thebigtop.net> wrote in message
> news:X3sae.18081$G8.4372@text.news.blueyonder.co.uk...
>>
>> "S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
>> news:J0oae.108021$UW6.12057@bignews5.bellsouth.net...
>>>
>>> The only options on the website for choosing the OS 'with media' appear
>>> on the Optiplex and Precision workstation models. This would suggest
>>> that Dimensions are no longer shipping with media. ?
>>>
>>
>> A Dimension delivered here yesterday (Friday) had the OS reinstallation
>> CD - Dell doesn't seem to have a definitive policy in place?
>
> I wonder if it is a function of who is packing the box?


Maybe it's just a raffle or something ;-)


Stew
Anonymous
April 24, 2005 12:08:16 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Laura wrote:
>
> "Notan" wrote:
> >
> > As I posted, in a different thread, Dell *is* giving Small Business
> > (and higher, I assume) purchasers the option of receiving an OS CD.

Not true anymore.

> I ordered from the Home division. Maybe we should think about Small business
> next time but who knows what shape they will be in by the time we need to
> upgrade. All 3 of us have machines that are less than a year old so it will
> be a few years.
>
> Yes, it is a shame that Home and Business customers are getting treated
> differently. Hopefully it won't hurt Dell in the long run. Its bad enough
> that our tech support is in India.

There's no difference in my experience.
Anonymous
April 24, 2005 1:00:34 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Stew,

I'm probably going to put one in early next week. I'll do a boot-a-thon and
let you know what happens.

Joe

"S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
news:8ZAae.121590$vK6.93642@bignews3.bellsouth.net...
>
> "joe_tide" <joetide@nowhere.com> wrote in message
> news:116kb058dm1rrc5@corp.supernews.com...
>> How's this for amusing? The machine I am specifically talking about
>> doesn't have a burner.
>>
>
>
> Hi Joe -
>
> Got a burner you can use for an experiment? Scuttlebutt I read said that
> if one adds a burner *after* buying the system, the option to create the
> CD magically appears after 2- 3 reboots. ?
>
> I'd sure be interested to know if this is true or urban legend, and the
> machines I've had all had CDRWs so I couldn't verify.
>
> RDT!
>
> Stew
>
Anonymous
April 24, 2005 1:30:40 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

smh wrote:
>
> Laura wrote:
> >
> > "Notan" wrote:
> > >
> > > As I posted, in a different thread, Dell *is* giving Small Business
> > > (and higher, I assume) purchasers the option of receiving an OS CD.
>
> Not true anymore.
>
> > I ordered from the Home division. Maybe we should think about Small business
> > next time but who knows what shape they will be in by the time we need to
> > upgrade. All 3 of us have machines that are less than a year old so it will
> > be a few years.
> >
> > Yes, it is a shame that Home and Business customers are getting treated
> > differently. Hopefully it won't hurt Dell in the long run. Its bad enough
> > that our tech support is in India.
>
> There's no difference in my experience.

Maybe you're just not very experienced! <g>

Take a look at:

http://catalog.us.dell.com/CS1/cs1page2.aspx?br=6&c=us&...

Under "Operating System," you've got a choice of:

"Microsoft® Windows® XP Professional SP2 with media" or

"Microsoft® Windows® XP Professional SP2 without media"

Notan
Anonymous
April 24, 2005 1:30:41 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Notan wrote:
> smh wrote:
> > Laura wrote:
> > > "Notan" wrote:
> >
> > > I ordered from the Home division. Maybe we should think about Small business
> > > next time but who knows what shape they will be in by the time we need to
> > > upgrade. All 3 of us have machines that are less than a year old so it will
> > > be a few years.
> > >
> > > Yes, it is a shame that Home and Business customers are getting treated
> > > differently. Hopefully it won't hurt Dell in the long run. Its bad enough
> > > that our tech support is in India.
> >
> > There's no difference in my experience.

> > > >
> > > > As I posted, in a different thread, Dell *is* giving Small Business
> > > > (and higher, I assume) purchasers the option of receiving an OS CD.
> >
> > Not true anymore.
>
> Maybe you're just not very experienced! <g>
>
> Take a look at:
>
http://catalog.us.dell.com/CS1/cs1page2.aspx?br=6&c=us&...
>
> Under "Operating System," you've got a choice of:
> "Microsoft® Windows® XP Professional SP2 with media" or
> "Microsoft® Windows® XP Professional SP2 without media"

For Dimension:
http://tinyurl.com/aom7y

Operating System
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Professional [add $79 or $2/month1] Dell
Recommended

Anyway, whatever happened to the arguments that not including the OS CD
was dictated by Microsoft, and that it's now industry "standard"?
!