Ridiculously bad customer service

Archived from groups: alt.cellular.fido (More info?)

Anybody know what the new voicemail number is in Toronto? I've been
using *456 but it no longer works, neither does holding "1" that
fido.ca suggests.

I attempted to call Fido and reach a human being, so much for that.
Their customer service line sends you on a neverending journey through
automated prompts. I called the Fido new customer line and ask my
question, the guy tells me this is the wrong number, obviously, and
says he's going to forward me along. I ask him to assure me I will be
forwarded to a human being, he says yes, but sure enough I'm sent back
into the jungle of automated prompts that lead nowhere.

Archived from groups: alt.cellular.fido (More info?)

Pressing and holding "1" still works for me, but all that does it tie
it back to the voicemail number (which I haven't had to change since
I've been with Fido).

I don't have to call their 611 often, but when I do, I go through a
little call tree and then get a person pretty quickly. The call tree is
something all companies do, even competitive mobile services. This way
the call can be prioritized, routed to the proper dept., and/or logged
to look for a certain pattern of calls.

Good luck.

Archived from groups: alt.cellular.fido (More info?)

On Wed, 15 Jun 2005 16:22:05 -0400, sbdot <sbdot@mailandnews.com>
wrote:

>For what it's worth, the ass on the other end of the line told me that
>it was the first day of that new system's trial and that it *only* has
>issues when there's background noise. I was sarcastic and said,"You
>mean like when people are calling while, say, on the street, driving or
>in a mall, where almost every cell phone call originates from?"

Did you try pressing 0 from the automated system? Did you try saying
the word customer service or operator?

- -

Archived from groups: alt.cellular.fido (More info?)

I use to manage a call centre, and those stats helped us determine
where to prioritize callers (so they can jump to the top of the queue),
what topics needed extra staffing, and what options should be made 7x24
as opposed to 5x12. I'm not saying Fido/Rogers takes advantage of this,
but I'm just saying many companies do.

Although ultimately it all goes into one call centre, its still good
the have the stats for other companies. Esp those that don't bother
training their CRMs to log calls properly.

Personally, I prefer emailing Fido and getting a response in my in-box
in a day or so. Saves me time and I don't have to deal with attitude.

Cheers,
tony.

Archived from groups: alt.cellular.fido (More info?)

In article <d8s3ca$7he$1@netserver.EngineeringHarmonics.com>,
Jeff Bamford <jbamford@EngineeringHarmonics.com> wrote:
>
> There is no new number, it has been 416-822-1123 for as long as
>I've been with Fido (1998). The complete list is available here:
>

It appears that all of the shortcuts for voicemail access have
been removed.

Archived from groups: alt.cellular.fido (More info?)

To reach a live person at Fido CSR, call 611 on your Fido cellphone, wait
for the recording to announce the options, then press zero ("0" ).

> From: "Steve Sicherman" <stevesicherman@gmail.com>
> Organization: http://groups.google.com
> Newsgroups: alt.cellular.fido
> Date: 15 Jun 2005 10:23:31 -0700
> Subject: Ridiculously bad customer service
>
>
> I attempted to call Fido and reach a human being, so much for that.
> Their customer service line sends you on a neverending journey through
> automated prompts.
>