AIW Radeon Problems

I just got my AIW radeon, and its giving me grief.

Before I installed it, I fdisk, and formatted my hard drive. I then put the card in and loaded up Win2k pro.

After installtion, I went to the ATI website and got the latest drivers for the card. It installed without a hitch, and all devices are shown as working fine under device manager.

when i went to install the software (launchpad) from the install cd, it gave a message to effect of:

current hardware and software configuration not valid. software will not be installed. please try again when hardware or software configuration is correct. try restarting the computer.

this isnt the exact message but almost.

anyway, i ran some of the ati system info programs on the cd and it turns out the cd isnt not recognizing the card. the card is installed fine and working but the cd doenst see it.

i finally found the install for the launchpad. it installed but only stuff that isnt needed for the card (such as cd player, video cd player, etc) but it didnt install the video editor, or tv tuner stuff.

lastly, i did the system test from the ati icon in control panel. it ran a check on the system for compatibilty..and whaddya know... everythig passed except the card itself. it gave me a message "primary graphics card not an ati chipset.

any ideas??? this is killing me.
16 answers Last reply
More about radeon problems
  1. -what mother board do you have? Is it possible you have onboard video?
    -Did you uninstall drivers etc for your previous video card?

    More details on the system are always helpful :smile:
  2. >>Did you uninstall drivers etc for your previous video card?

    never mind that, I see you formatted the HD, that should have done it :smile:
  3. I run a Supermicro PIIIDM3 motherboard.

    It has onboard sound and nic, but no onboard video. My sound works fine.

    Anyway, I run:

    dual 667 pIII's
    512mg pc133 sdram - generic
    18 g scsi quantum ultra 160 hd
    SB Live! platinum
    3com 56k gamming modem
    plextor ultraplex cd rom scsi
    plextor 12x/4x/32x cd-rw scsi
    jazz 2gb drive scsi
    zip100 drive scsi
    logitech quickcam 3000
    2 extral micropolis 4gb scsi hd's

    none of thise should conflict with my card. right??

    prior to my AIW radeon i was running a leadek winfast geforce 64mb ddr card w/ no problems at all.

    the only thing under device manager that has a yellow icon next to it is "pci serial" i could not find any drivers for this anywhere, and i have installed win2k multiple times on my box and i never had that come up before as not installed.
  4. Hmmm ATI GIVES YOU A 5 YEAR WARRANTY. Get the card replaced maybe its faulity

    -- takes one to now one --
  5. yeah..i emailed ati and tried to call them, but getting in touch with them is like pulling teeth.

    their tech support line doesnt have an answering machine, call waiting or a que. so its a shot in the dark to call and get someone on the phone... it has been busy since 9am this morning. its not 1pm
  6. I will never buy another ATI product. ATI sucks. The new ATI Radeons suck. The drivers don’t work for scat on win2k. Driver updates are non-existent as in the past. They have no toll free tech support. Their new Radeon cards ship with win2k drivers, which don’t work properly. If you want to feel scat on buy Radeon.

    Asus CUSL2
    P3 700
    296MB SDRAM PC133 Cas2
    SBLive Platinum 5.1

    I wish I still had a copy of the long and detailed report I typed out to them concerning problems with their card. In the phone calls to them (which the customer pays for) they could not help me but were interested in my errors as some had already been reported and some were new to them and some helped them figure out more in detail why certain errors would occur. They encouraged a detailed write up. I did them a favor at my own expense and time and then they replied with we will only fix problems reported to a significant degree… Only if customers complain enough will they bother fixing problem. What a joke. In other words they know of problems but are not fixing them until their customers really start complaining in droves.

    Under win2k these are the problems I encountered. All games using Glide of which I probably own 40 have graphics that look like [-peep-]. Direct3d, which works on some games, looks like crap on some and good on others. TV looks good but the downloading of the TV schedule fails half the time. TV out controls for turning TV on and off do not work at all. When you plug in your Svideo your automatically outputting your pc signal to your TV and cannot switch it on and off like you’re supposed to be able to on your pc. Furthermore once you view your pc on you TV your graphics no longer fit your pc monitor screen and you end up using your mouse to scroll to areas on the peripheral of your pc monitor you can see unless you scroll there. This problem is terrible since you cannot use the controls that come with the card to switch back to using the monitor as the screen properly. What happens is you get stuck with this scrolling problem and it doesn’t go away even when you reboot. The only way I found to fix it is to completely uninstall the drivers and then reinstall them and set the monitor resolution low to like 640x480 and then reset it back up to whatever you want. This is very time consuming process. ATI never even replied to this particular problem. DVD playback, which is hardware driven stutters! Mpeg4 playback fails! This card is a nightmare folks! I have forgotten half of what I wrote them detailing errors received and better descriptions of the problems but this should be enough to explain what a piece of crap this card is. After spending about four hours total on the phone with them and getting them all the information they wanted I get no reassurances. All I get is hopefully we will have an answer to some of these problems in the future. Blah Blah Blah. Month goes by and nothing. Many people have posted on Tomshardware as to the untrustworthy nature of ATI concerning drivers and their inability to act quickly to fix driver problems. How can you purchase a card that ships with Win2k drivers today and have it not work in everything properly accept TV in? When it takes half a year to fix all the problems on such a product why bother buying it since by that time the card will be selling for less than half what you paid for it and will be half as fast as newer cards on the market. ATI is going the way of the Dodos if they continue with this irresponsible behavior.


    An email I sent ATI in response to a customer support reply that was more useless than the long distance phone support.

    Thank you very much for you're very kind reply... I find the information I have provided your company with at my expense much more valuable to you than the information you have provided me. Reiteration of solutions I have already tried does neither of us any good. I have returned both cards to the original retailer. In the future please refrain from releasing unfinished products. I and other customers regard such actions as unlawful. I can no longer recommend your products due to poor driver performance under win2k (I have not tested any other OS nor do I wish to do so as your product ships with supposed perfect win2k drivers), which I have tested extensively. The long list of problems with your drivers is tiresome. DVD play, which I previously thought, worked perfectly stutters randomly. In the future please don't rely on your customer base to solve your problems for you because in the end you lose valuable promotional commentary along with a good customer. No need to reply I just thought you should know how thoroughly disgusted I am with your product and your company.


    Interesting Article in Worth magazine Jan 2001, by Eric Alterman.
    (How I feel)
    Quote:

    This “screw the consumer’s time, it’s not costing us anything” attitude appears to exist across the entire spectrum of new technology industries. I bought a scanner from UMAX that has never worked. There’s nobody at the other end to help, at least nobody I had the patience to find. The ugly thing has been sitting on my desk, unused, for two years. And have you tried to hook up a DSL line recently” I have, and I had to give up on that, too. It turned out Verizon, the new beast created out of Bell Atlantic’s merger with just about everybody else, had not yet come up with a modem compatible with Windows Me, though apparently it neglected to mention that to the person on the phone who was all to willing to take an order and let the caller waste hours trying to make the damn thing work. Chris Taylor of Time recently wrote of spending almost six months stuck inside a similar nightmare courtesy of Pacific Bell, which given its location, really ought to know better. The truth was that the company did not even offer the service, called D-Slam, that it had promised him, as it had run out of the hardware, but it continued to advertise it because, a rep admitted, their “competitors haven’t stopped advertising yet: The worst of it is that the entire time you are wasting away on hold, watching your fingernails grow, the company brags about its new and improved service menu.
    This whole sector of the economy feels like the Soviet Union: Long waiting lines, no service, contempt for the consumer, products that don’t work when shipped, but somebody with the power to create a little trouble for the big boys arrives, and everybody starts jumping. Of course, the obvious differences are that innovation barely existed in Soviet industries, while the computer manufacturers are just about the most innovative people of all time. But the net result turns out to be more suffering for the rest of us.
  7. Here Hobbit goes again... Anyway the problem is that more often than not, although some people have no problem with them, ati cards don't work on win 2K. Why? Because Ati is the largest manufacturer of graphics products, and since most machines off the shelf come with their graphics intigrated into them, they only care what the majority of computers are being sold with. ie. win98se or winME, so they have no real drive to make good win2K drivers any time soon. The money is simply elsewhere, plus they know, and M$ has said that win2K is not for gaming. Not that it can't be used for that, but that was not its purpose. So Ati figures why make gaming drivers for a system that is "not for games". And the problem seems to be even worse on via chipsets, but not limited to. My advice: If you want an ATI card to work as it is designed, run win98se (cause ME is slower and has stupid errors even more than 98) or wait for better ATI drivers and service pack2 for 2K. You may have to wait a long time for either though. Chances are good that nothing is wrong with your card. Just run a 98 based system and you'll be fine.

    "Are you saying that I can dodge bullets?"
  8. while I don't know enought to know what their high-level strategies target their Cards for, truth is you can usually get it to work in Win2k... there are several of us on the boards win Win2k & Radeon (& WinME:) working perfectly, only we're not as vocal as those who are having problems...:(

    Anyhoo, to the problem at hand...
    don't really know what could cause you troubles, although I've always wary of integrated chipsets. Did you connect the AIW to the soundcard internally? It worked better for me than going with the weird external cables.
    Check out the IRQ conflicts, see if you can disable that thing that gives you exclamantion (PCI Serial?)
  9. oh, silly thing, did you try installing drivers which came with your card, installing the programs, and THEN updating the drivers? Maybe the new drivers, which are on the web, aren't properly recognized by obviously older software on the CD...:)
  10. Im sorry I havent posted sooner on this issue, as I have new information. Here it is:

    I wiped out my HD again, and this time I installed Windows ME. The card works! Not perfectly, but works. When has any ATI card worked perfectly though?

    Under Windows ME the main problem I have is with TV out. When you set it to TV out, it changes the display settings for the monitor too. I have a 19" monitor so the display area remain in constant view. If someone had a smaller monitor I could see the same thing happening as mentioned in the previous post. It is a JOB just to go back and forth between TV and Monitor.

    Also, when I reboot, and if I have the TV out plugged in, my PC wont bootup. So everytime I want to use the TV out, I have to go in the back of my box and plug it in. I then have to unplug it if I want to restart my computer....that SUCKS!!!!

    The TV guide thing for the first few days would not connect to the service...not matter what I did. Then miraculously I tried it again and it worked??? Dont ask me why or how but it works now.

    Also with TV, I had to plug the Audio out cable into my Mic jack on my sound card to get it work?? Luckily I have a platinum card with an extra mic jack.

    DVD in Windows ME works fine, and it looks good.
    Games, although I havent tried too many look decent.
    Video capture works good too.

    Back to Win2k. At least Hobbit's card is working in Win2k...mine still doesnt work!!!! All drivers are installed, but the mulitmedia applications wont run, the installation programs arent recognizing the card.

    ATI tech support is a joke. Its not a toll-free number, if you call the tech support line directly...ITS BUSY ALL DAY. They have no waiting pool, no answering machine, nothing!!! You have to be savvy enough to figure out to call the sales number and asked to be transfered to tech support. At that time you get an operator, and she takes a message and says somoene will call you back within 24hrs. I figured Id never get a call back so I email ATI tech support (4 days ago and still havent received an email back yet). Suprisingly though, I got a call from ATI the next day. How does a company who sells alot of products have such a half-assed tech support department.

    I explained to them my situation and get this...Its a known issue. WHERE on the site is it posted then????

    Basically they said that the card doesnt work with most 840 chipset motherboards, and specifically has alot of problems with Supermicro 840 chipset mobos. You would think that this would be noted somewhere. The only solution that had is to copy the whole software directory from the cd to my HD, and then change a setting in an INI file. This would allow all the software to install whether or not an ATI card is detected. I have yet to try it, because if the install doesnt recognize the card, its obvious the software wont.

    Their final advice was to either hold onto the card until updated drivers come out (HAHA) or to return the card.

    I run dual processors so Windows ME is useless to me. I do like all the features of the ATI card but not at the price of loosing a processor. I have decided to run a dual boot until drivers are released. Hopefully, if I try that fix it will work. Ill let you guys know.

    If you have an 840 chipset mobo, and wish to run Win2k...stay away from the AIW Radeon!!!
  11. You didn't mention whether or not Service Pack 1 for W2K is installed. If not, then this is the next step I would take.

    I have AIW Radeon working on W2K SP1 with an Athlon system.
  12. yeah I do have SP1 installed. I have every possible update installed..LOL.

    Also for all of my hardware, I have every latest driver installed.
  13. >> Also with TV, I had to plug the Audio out cable into my Mic jack on my sound card to get it work?? Luckily I have a platinum card with an extra mic jack

    I had problems with sound, but as I said, I get much better sound output if I connect it internally instead of externally. Use the same kind of cable you use to connect your CD-ROM to Sound card.
    One of those cables should go from AIW to DVD, and one from AIW to Soundcard. Much better, and you don't have to mess with microphone jacks...
    g'luck:)

    >>At least Hobbit's card is working in Win2k
    it didn't really, mine did (Kodiak), don't mix us up:) :smile:
  14. Ill try changing the cables around for audio on my AIW card. Except, TV is where I am having a problem. If I put the audio out on the AIW output cable into the LineIn on my SB Live card, it doesnt work. If I plug it into the Mic jack it works.
  15. that's the same sound problem I had -- worked fine in anything else (DVD etc), not in TV. Put it using internal cables (you can plug out the external from the microphone jack), and select "auxiliary" (if I remeber correctly) instead of line-in... crystal clear:)

    if I remember correctly, the left 4-prong on the AIW goes to DVD, the one on the top-center of the card goes to top-center of my SB Live Value... but I'm not looking at it now so I may be mistaken, check the manuals/diagrams...
    g'luck:)
  16. Please take the time to read my post and you will get a glimpse into the nightmare which is ATI that I had. Here it is again. I am always adding to it ;). I notice we had the same TV out problem.

    ATI FIRST HAND EXPERIENCE

    I will never buy another ATI product. ATI sucks. The new ATI Radeons suck. The drivers don’t work for scat on win2k. Driver updates are non-existent as in the past. They have no toll free tech support. Their new Radeon cards ship with win2k drivers, which don’t work properly. If you want to feel scat on buy Radeon.

    NOTE: I bought two of the ATI AIW Radeon cards for two systems both identical accept in the amount of ram and a few different peripherals. Niether card worked on either system properly. Don’t believe me take a look around people are starting to figure it out for themselves. Some people will say I should stop complaining and switch to a different operating system like win98SE. Those same people are enabling ATI to get away with this crap.

    Asus CUSL2
    P3 700 (Not OC) Not necessary really. Can do 933 fine though.
    320MB SDRAM PC133 Cas2
    SBLive Platinum 5.1
    2 Maxtor 45GB AT100 7200
    Maxtor AT100 Controller
    Toshiba 8x DVD
    Plextor Plexwriter 8/20
    Linksys 10/100 Ethernet Card

    Previously Owned two V3 3500TV’s which didn’t support Win2k initially but has supported it for about half a year now and EVERYTHING worked even with the beta drivers, unlike ATI which released their newer card with Win2k drivers which don’t work with 70% of the card properly.

    I wish I still had a copy of the long and detailed report I typed out to them concerning problems with their card. In the phone calls to them (which the customer pays for) they could not help me but were interested in my errors as some had already been reported and some were new to them and some helped them figure out more in detail why certain errors would occur. They encouraged a detailed write up. I did them a favor at my own expense and time and then they replied with we will only fix problems reported to a significant degree… Only if customers complain enough will they bother fixing problem. What a joke. In other words they know of problems but are not fixing them until their customers really start complaining in droves.

    Under win2k these are the problems I encountered. All games using Glide of which I probably own 40 have graphics that look like [-peep-] and are too dark which cannot be fixed without second hand programs or special tweaking instructions/editing of CFG files etc... (3DFX had a Gamma slider allowing you to brighten or darken Direct 3d or Glide games independently besides the desktop quickly solving this problem. Direct3d, which works on some games, looks like crap on some (examples: Diablo 2, Quake one) and good on others… Compare Diablo 2 using 3DFX Glide versus Radeon Direct3d ((pixilated and snowy), (Radeon fails if you try Glide)). TV looks good but the downloading of the TV schedule fails half the time. TV out onscreen ATI software controls for turning the TV on and off do not work at all. When you plug in your Svideo your automatically outputting your pc signal to your TV and cannot switch it on and off like you’re supposed to be able to on your pc, instead you have to reboot!, but there is more… Furthermore once you view your pc on you TV your graphics no longer fit your pc monitor screen and you end up using your mouse to scroll to areas on the peripheral of your pc monitor you cant see any longer unless you scroll there. This problem is terrible since you cannot use the controls that come with the card to switch back to using the monitor as the screen properly. What happens is that you get stuck with this scrolling problem and it doesn’t go away even when you reboot. The only way I found to fix it is to completely uninstall the drivers and then reinstall them and then set the monitor resolution low to like 640x480 and then reset it back up to whatever you want. You see upon rebooting and reinstalling the drivers the problem is still there but now if you change the resolution down to 640x480 and then back up to whatever you want it set things back to normal. This is very time consuming process. ATI never even replied to this particular problem. DVD playback, which is hardware driven stutters! This I couldn’t believe and was the last straw because I thought that at least worked when I first watched the beginning of the Matrix for about 30 seconds to see if it was working. Later I go to show a friend and it is stuttering as we watch it for a few minutes. Mpeg4 playback fails! ATI was aware of the Mpeg4 playback failures but has not fixed this problem yet! This card is a nightmare folks! I have forgotten much of what I wrote them detailing errors received and better descriptions of the problems but this should be enough to explain what a piece of crap ATI is foisting. Foisting (Webster): “To give somebody something inferior: to give somebody something inferior on the pretence that it is genuine, valuable, or desirable.” A good synonym for foisting would be FRAUD.
    After spending about four hours total on the phone with them and getting them all the information they wanted I get no reassurances. All I get is hopefully we will have an answer to some of these problems in the future. Blah Blah Blah. Month goes by and nothing. Many people have posted on Tomshardware as to the untrustworthy nature of ATI concerning drivers and their inability to act quickly to fix driver problems. I now know what they were talking about first hand. Don’t make the same mistake. How can you purchase a card that ships with Win2k drivers today and have it not work in everything properly accept TV in? When it takes half a year to fix all the problems on such a product why bother buying it since by that time the card will be selling for less than half what you paid for it and will be half as fast as newer cards on the market. ATI is going the way of the Dodos if they continue with this irresponsible behavior.

    An email I sent ATI in response to a customer support reply that was more useless than the long distance phone support.

    Thank you very much for you're very kind reply... I find the information I have provided your company with at my expense much more valuable to you than the information you have provided me. Reiteration of solutions I have already tried does neither of us any good. I have returned both cards to the original retailer. In the future please refrain from releasing unfinished products. I and other customers regard such actions as unlawful. I can no longer recommend your products due to poor driver performance under win2k (I have not tested any other OS nor do I wish to do so as your product ships with supposed perfect win2k drivers), which I have tested extensively. The long list of problems with your drivers is tiresome. DVD play, which I previously thought, worked perfectly stutters randomly. In the future please don't rely on your customer base to solve your problems for you because in the end you lose valuable promotional commentary along with a good customer. No need to reply I just thought you should know how thoroughly disgusted I am with your product and your company.


    Interesting Article in Worth magazine Jan 2001, by Eric Alterman.
    (How I feel)
    Quote:

    “”This “screw the consumer’s time, it’s not costing us anything” attitude appears to exist across the entire spectrum of new technology industries. I bought a scanner from UMAX that has never worked. There’s nobody at the other end to help, at least nobody I had the patience to find. The ugly thing has been sitting on my desk, unused, for two years. And have you tried to hook up a DSL line recently” I have, and I had to give up on that, too. It turned out Verizon, the new beast created out of Bell Atlantic’s merger with just about everybody else, had not yet come up with a modem compatible with Windows Me, though apparently it neglected to mention that to the person on the phone who was all to willing to take an order and let the caller waste hours trying to make the damn thing work. Chris Taylor of Time recently wrote of spending almost six months stuck inside a similar nightmare courtesy of Pacific Bell, which given its location, really ought to know better. The truth was that the company did not even offer the service, called D-Slam, that it had promised him, as it had run out of the hardware, but it continued to advertise it because, a rep admitted, their “competitors haven’t stopped advertising yet: The worst of it is that the entire time you are wasting away on hold, watching your fingernails grow, the company brags about its new and improved service menu.
    This whole sector of the economy feels like the Soviet Union: Long waiting lines, no service, contempt for the consumer, products that don’t work when shipped, but somebody with the power to create a little trouble for the big boys arrives, and everybody starts jumping. Of course, the obvious differences are that innovation barely existed in Soviet industries, while the computer manufacturers are just about the most innovative people of all time. But the net result turns out to be more suffering for the rest of us.””
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