Dv6-3111sa switchable graphics install problem, is my graphics broken Tags: Device Manager HD Graphics Laptops photoste December 5, 2012 10:40:26 AM i have just bought a dv6-3111sa second hand. on initial inspection i found 2 display adapters listed. hd4200 series and vga display. when i looked at the laptop specs on your website i found it should have a hd 5470. so i went hp support and downloaded the graphics driver listed for my laptop (win 7 64bit) when i rebooted after install my graphics crashed when booting into windows, the laptop was still running and windows loaded but with a black screen (i could hear the windows tune as it loaded) i re-booted in safe mode and looked in device manager. device manager shows 'amd m880g with ati mobility radeon hd 4250' and 'ati mobility radeon hd 5470' I un-installed hd 5470 and re-booted into normal windows. on re-boot windows opens without graphics crash, however, windows then automatically re-installs hd5470 driver and on re-boot graphics crashes enterining windows again. on entering safe mode again i see hd 5470 listed in device manager with no exclamation marks. but then on re-boot into normal windows the cycle repeats as above. i have tried un- installing and re- installing. i have used amd support and downloaded the utility, which then installs legacy drivers for hd 4200 series (not hd 4250) this installs but then as soon as i re-boot i get same prob as above. i have installed latest mobility program from ati, and when i get half way through and it starts to install drivers the graphics crash and the screen goes blank again. i have read in some forums this is an issue with these display adapters. some recommend installing drivers seperately? i have only a short time scale to solve this problem as i may be able to get my money back on the laptop if it cannot be solved. is this a software issue or is my hd 5470 broken? please can someone help me or point me in the right direction, im currently going round in circles. More about : dv6 3111sa switchable graphics install problem graphics broken Can't find your answer ? Ask ! Publish Related resources HP Switchable Graphics Driver Problems Forum HP dv7-4179nr Switchable Graphics Driver-Help! Forum How to get games, etc to recognize switchable graphics ? Forum HP Switchable Graphics Question Forum Switchable Graphics Settings won't save Forum Switchable Graphics Setting - Issue Forum Wat. Z68 mobo has no display port. Isn't Z for switchable graphics ? Forum Selecting one out of two GPUs as default ( switchable graphics ) Forum Switchable graphics question Forum HP TM2 discrete graphics problems - mobility radeon HD5450 Forum Acer 3820tg discrete graphics - Unusual issue Forum Graphics are broken and shredded. Forum Is my graphics card broken ? Not detected by motherboard. Forum Gaming laptop under 1000 Forum Black screens Dell E6500 series with nVidia graphics Forum Laptop freezes due to graphics card Forum Broken Headphone Jack, no speaker sound Forum Can we install windows on apple laptops. Forum Having a wireless internet problem!! Forum Screen Display problem Forum More resources Read discussions in other Laptops & Notebooks categories Battery Acer Asus Dell Hewlett Packard iPad Toshiba Vaio !