Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Thanks Ramesh that did the trick. Now if I could solve the My Documents
opening on startup.
"Ramesh, MS-MVP" wrote:
> Never mind. The following information might help:
>
> When you attempt to start the Help and Support Service using the
> Services.msc applet, one or more of the following error may be displayed:
>
> Could not start the Help and Support service on Local Computer.
> Error 2: The system cannot find the file specified.
>
> Could not start the Help and Support service on Local Computer.
> Error 1803: The executable program that this service is configured to run in
> does not implement the service
>
> This may happen due to missing or incorrect registry values for the Help and
> Support Service (Helpsvc).
>
>
> More Information:
> Resolve the Help and Support Service startup failures:
>
http://windowsxp.mvps.org/helpsvcfix.htm
>
> --
> Ramesh, Windows XP MVP
>
http://windowsxp.mvps.org
>
>
> "Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
> news:uPnCZSdhFHA.1948@TK2MSFTNGP12.phx.gbl...
> >I don't have a solution for this problem, but working on this issue. Can
> >you export this key and post the info here (or attach the file)
> >
> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc
> >
> > To export the key, type this in Start/Run dialog:
> >
> > cmd /c reg export "HKLM\SYSTEM\CurrentControlSet\Services\helpsvc"
> > c:\helpexp.txt
> >
> > Then, run this command:
> > cmd /c sc qc helpsvc >c:\helpinfo.txt
> >
> > Then, open the Event Viewer.
> >
> > Click Start, Run and type eventvwr.msc
> > Select System entry in the left pane
> > In the right-pane, look for the Error entry denoted by a Red X
> >
> > Sort by date and track-down the entry based on what time the error exactly
> > occurred. Locate and double-click the entry and you'll see more
> > information in the resulting dialog. Click the copy button at the top and
> > copy the whole event and paste it to a Notepad document and save it. Post
> > the information here.
> >
> > Include the following in your reply:
> >
> > 1 - c:\helpinfo.txt
> > 2 - c:\helpexp.txt
> > 3 - Event Log information
> >
> > --
> > Ramesh, Windows XP MVP
> >
http://windowsxp.mvps.org
> >
> >
> > "rmoore456" <rmoore456@discussions.microsoft.com> wrote in message
> > news:1CBF5352-2ACD-4C99-8142-B4570173A70D@microsoft.com...
> >> Did the fix and didn't work. Still get the error message on startup. Help
> >> an
> >> Support is listed in services.msc as enabled and aotomatic on startup.
> >> When I
> >> click the start in the left pane I get this error message;
> >> Could not start Help and Support service on local computer.
> >> Error 1083: The executable program that this service is configured to run
> >> in
> >> does not implement the service.
> >>
> >> "WTC" wrote:
> >>
> >>> "Help and Support Error" - Service not started
> >>>
http://windowsxp.mvps.org/helpsvc.htm
> >>>
> >>> Near the bottom of the page there is a fix for the missing Help and
> >>> Support in Services.
> >>>
> >>> [Courtesy of Ramesh Srinivasan, MVP]
> >>>
> >>> --
> >>> William
> >>>
> >>> "rmoore456" <rmoore456@discussions.microsoft.com> wrote in message
> >>> news:3CF9F80D-3185-48E9-8B26-15EAE3AA5C66@microsoft.com...
> >>> > There is no Help and Support in services.msc.
> >>> >
> >>> > "Wesley Vogel" wrote:
> >>> >
> >>> >> Try this.
> >>> >>
> >>> >> Open Services...
> >>> >> Start | Run | Type: services.msc | Click OK |
> >>> >> Scroll down to and double click Help and Support |
> >>> >> Set to Automatic under Startup type | Click the Apply button |
> >>> >> Click the Start button | Click OK | When the Help and Support service
> >>> >> is
> >>> >> started close Services
> >>> >>
> >>> >> --
> >>> >> Hope this helps. Let us know.
> >>> >>
> >>> >> Wes
> >>> >> MS-MVP Windows Shell/User
> >>> >>
> >>> >> In news:BE1945C6-587C-4A3C-80CC-EC0BA69E1FCF@microsoft.com,
> >>> >> rmoore456 <rmoore456@discussions.microsoft.com> hunted and pecked:
> >>> >> > After my desktop is loaded I get a Help and Support Error message;
> >>> >> > Windows cannot opn help and supprot because a system service is not
> >>> >> > running. To fix this problem start the service named 'Help and
> >>> >> > Support'.
> >>> >> > I have gone through Microsoft support and they couldn't figure out
> >>> >> > how to
> >>> >> > correct this. Any ideas?
> >>> >>
> >>> >>
> >>>
> >>>
> >>>
> >
>
>
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