Hey, it's his foot, if he wants to shoot it that's his business
(model). The backlash against Indian Tech Support (SM) is already
starting, if he wants to leave good tech support to other
manufacturers what's the problem?
Archived from groups: alt.sys.pc-clone.dell (More info?)
On Sun, 01 May 2005 16:04:05 -0400, William P. N. Smith wrote:
>Curious <Curious@curiosity.net> wrote:
>Hey, it's his foot, if he wants to shoot it that's his business
> The backlash against Indian Tech Support (SM) is already
>starting, if he wants to leave good tech support to other
>manufacturers what's the problem?
Despite push-back from customers and some employees, Dell has been
relentless about offshoring customer support work.
Rollins blamed past Indian support failures on an over-zealous
management and not workers who had yet to master a Texas twang.
Dell was forced to bring some of its support operations back home
"Then, we were doing too much, too fast in too many places. We had to
prioritize and refine," he told the reporters.
Now, however, the company is prepared to return Bangalore to its full
offshored support glory.
Dell, no doubt, has created a more "refined" system for handing out
American names to its Indian staff and for teaching them phrases like,
"Ya'll call again, you hear" and "Damn, son, you talk faster than a
rancher moving beef at auction."