Still have red x

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

My daughter and I have tried everything that has been suggested to get rid of
the red x. We don't know what else to do. I am posting my HijackThis
information so that if anyone sees anything wrong, maybe there are some other
tihings I can try.
Thank you in advance if you can help.

Logfile of HijackThis v1.99.1
Scan saved at 2:24:08 AM, on 7/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\hphmon06.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\BellSouth Internet Tools\blsloader.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Documents and Settings\HP_Owner\Desktop\HijackThis\hijackthis1991.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://my.netzero.net/s/search?r=minisearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://home.bellsouth.net/s/s.dll?spage=hb/index.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://my.netzero.net/s/sp?r=al&cf=sp&mem=grandmom57&key=b1b8ce354195910652dc223a665b6e64&ts=4227a399&A=0&B=1109836800000&C=1109836800000&D=0&I=7.NQ4&N=EM&O=I
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} -
C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} -
C:\Program Files\BellSouth Internet Tools\blspc.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program
Files\NetZero\toolbar.dll (file missing)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HPHUPD06] c:\Program
Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr]
C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [AutoTBar] c:\Program Files\HP\Digital
Imaging\bin\AUTOTBAR.EXE
O4 - HKLM\..\Run: [tgcmd] "C:\Program
Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [blspcloader] "C:\Program Files\BellSouth Internet
Tools\blsloader.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [hcenter] "C:\Program
Files\Support.com\BellSouth\hcenter.exe" /starthidden /flow RebootResume
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
Destroy\TeaTimer.exe
O4 - Global Startup: HPAiODevice(hp officejet g series) - 2.lnk = C:\Program
Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Add To HP Organize... -
C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Fit-width Print - {3C34EBD2-038D-4d4f-B081-16D99D8BE2B4}
- C:\WINDOWS\Downloaded Program Files\IEPrint.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program
Files\AIM\aim.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96}
- C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger -
{E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -
C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: IEPrint -
http://www.visiontech.ltd.uk/software/download/IEPrint.CAB
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration
Class) - http://activation.rr.com/install/download/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) -
http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1119502038593
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -
http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class)
- http://h30155.www3.hp.com/ediags/gs/install/guidedsolutions.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) -
https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} -
O16 - DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} -
O16 - DPF: {D772BBC7-1F7A-40BD-BD0A-889F43341CA4} (CmdInsReg Class) -
https://www.send2fax.com/microsoft-office2003-internet-fax/InsRegControl.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v6.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) -
http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -
C:\Program Files\iPod\bin\iPodService.exe
4 answers Last reply
More about still
  1. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    What red X?
    "freetobeme0307" <freetobeme0307@discussions.microsoft.com> wrote in message
    news:C8593305-0917-4242-9033-50824AF98400@microsoft.com...
    > My daughter and I have tried everything that has been suggested to get rid
    of
    > the red x. We don't know what else to do. I am posting my HijackThis
    > information so that if anyone sees anything wrong, maybe there are some
    other
    > tihings I can try.
    > Thank you in advance if you can help.
    >
    > Logfile of HijackThis v1.99.1
    > Scan saved at 2:24:08 AM, on 7/12/2005
    > Platform: Windows XP SP2 (WinNT 5.01.2600)
    > MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    >
    > Running processes:
    > C:\WINDOWS\System32\smss.exe
    > C:\WINDOWS\system32\winlogon.exe
    > C:\WINDOWS\system32\services.exe
    > C:\WINDOWS\system32\lsass.exe
    > C:\WINDOWS\system32\svchost.exe
    > C:\WINDOWS\System32\svchost.exe
    > C:\WINDOWS\system32\spoolsv.exe
    > C:\WINDOWS\Explorer.EXE
    > C:\windows\system\hpsysdrv.exe
    > C:\WINDOWS\system32\hkcmd.exe
    > C:\WINDOWS\system32\hphmon06.exe
    > C:\HP\KBD\KBD.EXE
    > C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
    > C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    > C:\WINDOWS\AGRSMMSG.exe
    > C:\WINDOWS\system32\igfxtray.exe
    > C:\Program Files\BellSouth Internet Tools\blsloader.exe
    > C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    > C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    > C:\Program Files\QuickTime\qttask.exe
    > C:\WINDOWS\system32\ctfmon.exe
    > C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    > C:\Program Files\Hewlett-Packard\AiO\hp officejet g
    series\Bin\hpoavn07.exe
    > C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    > C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    > C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    > C:\WINDOWS\system32\svchost.exe
    > C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
    > C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
    > C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
    > C:\Program Files\Support.com\bin\tgcmd.exe
    > C:\Documents and Settings\HP_Owner\Desktop\HijackThis\hijackthis1991.exe
    >
    > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    >
    http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
    > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    >
    http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
    > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
    > http://my.netzero.net/s/search?r=minisearch
    > R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    > http://home.bellsouth.net/s/s.dll?spage=hb/index.htm
    > R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
    >
    http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
    > R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
    >
    http://my.netzero.net/s/sp?r=al&cf=sp&mem=grandmom57&key=b1b8ce354195910652dc223a665b6e64&ts=4227a399&A=0&B=1109836800000&C=1109836800000&D=0&I=7.NQ4&N=EM&O=I
    > O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} -
    > C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_1.dll
    > O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
    > C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    > O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} -
    > C:\Program Files\BellSouth Internet Tools\blspc.dll
    > O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
    > C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    > O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} -
    C:\Program
    > Files\NetZero\toolbar.dll (file missing)
    > O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
    > C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_1.dll
    > O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    > O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    > O4 - HKLM\..\Run: [HPHUPD06] c:\Program
    > Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    > O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    > O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    > O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    > O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    > O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr]
    > C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
    > O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
    > Files\Real\Update_OB\realsched.exe" -osboot
    > O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    > O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    > O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    > O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    > O4 - HKLM\..\Run: [AutoTBar] c:\Program Files\HP\Digital
    > Imaging\bin\AUTOTBAR.EXE
    > O4 - HKLM\..\Run: [tgcmd] "C:\Program
    > Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
    > O4 - HKLM\..\Run: [blspcloader] "C:\Program Files\BellSouth Internet
    > Tools\blsloader.exe"
    > O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    /STARTUP
    > O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
    > Files\Java\jre1.5.0_04\bin\jusched.exe
    > O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
    > -atboottime
    > O4 - HKLM\..\Run: [hcenter] "C:\Program
    > Files\Support.com\BellSouth\hcenter.exe" /starthidden /flow RebootResume
    > O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    > O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
    > Destroy\TeaTimer.exe
    > O4 - Global Startup: HPAiODevice(hp officejet g series) - 2.lnk =
    C:\Program
    > Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
    > O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
    > Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    > O8 - Extra context menu item: Add To HP Organize... -
    > C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
    > O8 - Extra context menu item: E&xport to Microsoft Excel -
    > res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    > O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
    > C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    > O9 - Extra 'Tools' menuitem: Sun Java Console -
    > {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
    > Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    > O9 - Extra button: Fit-width Print -
    {3C34EBD2-038D-4d4f-B081-16D99D8BE2B4}
    > - C:\WINDOWS\Downloaded Program Files\IEPrint.dll
    > O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
    > C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    > O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
    C:\Program
    > Files\AIM\aim.exe
    > O9 - Extra button: Yahoo! Messenger -
    {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96}
    > - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    > O9 - Extra 'Tools' menuitem: Yahoo! Messenger -
    > {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -
    > C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    > O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
    > C:\Program Files\Messenger\msmsgs.exe
    > O9 - Extra 'Tools' menuitem: Windows Messenger -
    > {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
    Files\Messenger\msmsgs.exe
    > O16 - DPF: IEPrint -
    > http://www.visiontech.ltd.uk/software/download/IEPrint.CAB
    > O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com
    Configuration
    > Class) - http://activation.rr.com/install/download/tgctlcm.cab
    > O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine
    Advantage
    > Validation Tool) -
    http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
    > O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) -
    > http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
    > O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
    >
    http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1119502038593
    > O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -
    >
    http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    > O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller
    Class)
    > - http://h30155.www3.hp.com/ediags/gs/install/guidedsolutions.cab
    > O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) -
    > https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
    > O16 - DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} -
    > O16 - DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} -
    > O16 - DPF: {D772BBC7-1F7A-40BD-BD0A-889F43341CA4} (CmdInsReg Class) -
    >
    https://www.send2fax.com/microsoft-office2003-internet-fax/InsRegControl.cab
    > O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
    > http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v6.cab
    > O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj
    Class) -
    > http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
    > O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    > O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
    > C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    > O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
    > C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    > O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -
    > C:\Program Files\iPod\bin\iPodService.exe
    >
    >
  2. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    When I open some web pages, all of the page doesn't show...certain parts of
    them just have the square with the red x in it.
    When I try to play games online on Yahoo or other websites, most of the
    games won't load...there is just a square with a red x in it where the game
    should be.


    "bob" wrote:

    > What red X?
    > "freetobeme0307" <freetobeme0307@discussions.microsoft.com> wrote in message
    > news:C8593305-0917-4242-9033-50824AF98400@microsoft.com...
    > > My daughter and I have tried everything that has been suggested to get rid
    > of
    > > the red x. We don't know what else to do. I am posting my HijackThis
    > > information so that if anyone sees anything wrong, maybe there are some
    > other
    > > tihings I can try.
    > > Thank you in advance if you can help.
    > >
    > > Logfile of HijackThis v1.99.1
    > > Scan saved at 2:24:08 AM, on 7/12/2005
    > > Platform: Windows XP SP2 (WinNT 5.01.2600)
    > > MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    > >
    > > Running processes:
    > > C:\WINDOWS\System32\smss.exe
    > > C:\WINDOWS\system32\winlogon.exe
    > > C:\WINDOWS\system32\services.exe
    > > C:\WINDOWS\system32\lsass.exe
    > > C:\WINDOWS\system32\svchost.exe
    > > C:\WINDOWS\System32\svchost.exe
    > > C:\WINDOWS\system32\spoolsv.exe
    > > C:\WINDOWS\Explorer.EXE
    > > C:\windows\system\hpsysdrv.exe
    > > C:\WINDOWS\system32\hkcmd.exe
    > > C:\WINDOWS\system32\hphmon06.exe
    > > C:\HP\KBD\KBD.EXE
    > > C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
    > > C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    > > C:\WINDOWS\AGRSMMSG.exe
    > > C:\WINDOWS\system32\igfxtray.exe
    > > C:\Program Files\BellSouth Internet Tools\blsloader.exe
    > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    > > C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    > > C:\Program Files\QuickTime\qttask.exe
    > > C:\WINDOWS\system32\ctfmon.exe
    > > C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    > > C:\Program Files\Hewlett-Packard\AiO\hp officejet g
    > series\Bin\hpoavn07.exe
    > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    > > C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    > > C:\WINDOWS\system32\svchost.exe
    > > C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
    > > C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
    > > C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
    > > C:\Program Files\Support.com\bin\tgcmd.exe
    > > C:\Documents and Settings\HP_Owner\Desktop\HijackThis\hijackthis1991.exe
    > >
    > > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    > >
    > http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
    > > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    > >
    > http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
    > > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
    > > http://my.netzero.net/s/search?r=minisearch
    > > R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    > > http://home.bellsouth.net/s/s.dll?spage=hb/index.htm
    > > R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
    > >
    > http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
    > > R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
    > >
    > http://my.netzero.net/s/sp?r=al&cf=sp&mem=grandmom57&key=b1b8ce354195910652dc223a665b6e64&ts=4227a399&A=0&B=1109836800000&C=1109836800000&D=0&I=7.NQ4&N=EM&O=I
    > > O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} -
    > > C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_1.dll
    > > O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
    > > C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    > > O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} -
    > > C:\Program Files\BellSouth Internet Tools\blspc.dll
    > > O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
    > > C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    > > O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} -
    > C:\Program
    > > Files\NetZero\toolbar.dll (file missing)
    > > O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
    > > C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_1.dll
    > > O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    > > O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    > > O4 - HKLM\..\Run: [HPHUPD06] c:\Program
    > > Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    > > O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    > > O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    > > O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    > > O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    > > O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr]
    > > C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
    > > O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
    > > Files\Real\Update_OB\realsched.exe" -osboot
    > > O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    > > O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    > > O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    > > O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    > > O4 - HKLM\..\Run: [AutoTBar] c:\Program Files\HP\Digital
    > > Imaging\bin\AUTOTBAR.EXE
    > > O4 - HKLM\..\Run: [tgcmd] "C:\Program
    > > Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
    > > O4 - HKLM\..\Run: [blspcloader] "C:\Program Files\BellSouth Internet
    > > Tools\blsloader.exe"
    > > O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    > /STARTUP
    > > O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
    > > Files\Java\jre1.5.0_04\bin\jusched.exe
    > > O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
    > > -atboottime
    > > O4 - HKLM\..\Run: [hcenter] "C:\Program
    > > Files\Support.com\BellSouth\hcenter.exe" /starthidden /flow RebootResume
    > > O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    > > O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
    > > Destroy\TeaTimer.exe
    > > O4 - Global Startup: HPAiODevice(hp officejet g series) - 2.lnk =
    > C:\Program
    > > Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
    > > O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
    > > Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    > > O8 - Extra context menu item: Add To HP Organize... -
    > > C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
    > > O8 - Extra context menu item: E&xport to Microsoft Excel -
    > > res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    > > O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
    > > C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    > > O9 - Extra 'Tools' menuitem: Sun Java Console -
    > > {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
    > > Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    > > O9 - Extra button: Fit-width Print -
    > {3C34EBD2-038D-4d4f-B081-16D99D8BE2B4}
    > > - C:\WINDOWS\Downloaded Program Files\IEPrint.dll
    > > O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
    > > C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    > > O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
    > C:\Program
    > > Files\AIM\aim.exe
    > > O9 - Extra button: Yahoo! Messenger -
    > {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96}
    > > - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    > > O9 - Extra 'Tools' menuitem: Yahoo! Messenger -
    > > {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -
    > > C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    > > O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
    > > C:\Program Files\Messenger\msmsgs.exe
    > > O9 - Extra 'Tools' menuitem: Windows Messenger -
    > > {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
    > Files\Messenger\msmsgs.exe
    > > O16 - DPF: IEPrint -
    > > http://www.visiontech.ltd.uk/software/download/IEPrint.CAB
    > > O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com
    > Configuration
    > > Class) - http://activation.rr.com/install/download/tgctlcm.cab
    > > O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine
    > Advantage
    > > Validation Tool) -
    > http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
    > > O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) -
    > > http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
    > > O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
    > >
    > http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1119502038593
    > > O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -
    > >
    > http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    > > O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller
    > Class)
    > > - http://h30155.www3.hp.com/ediags/gs/install/guidedsolutions.cab
    > > O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) -
    > > https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
    > > O16 - DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} -
    > > O16 - DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} -
    > > O16 - DPF: {D772BBC7-1F7A-40BD-BD0A-889F43341CA4} (CmdInsReg Class) -
    > >
    > https://www.send2fax.com/microsoft-office2003-internet-fax/InsRegControl.cab
    > > O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
    > > http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v6.cab
    > > O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj
    > Class) -
    > > http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
    > > O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    > > O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
    > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    > > O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
    > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    > > O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -
    > > C:\Program Files\iPod\bin\iPodService.exe
    > >
    > >
    >
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Try resetting all your Internet Options in the Advanced Tab back to default.
    Also, under the Security Tab, change your Internet Settings back to default.
    If none of this makes it work, you might have to download the Java
    compiler -- I'm not too sure what it's called. Go to the www.java.com. I you
    can't find what you need from the website, let me know and I'll send you a
    link.

    If all of this has been tried or if any of this fixes it, let us know.

    bob
    "freetobeme0307" <freetobeme0307@discussions.microsoft.com> wrote in message
    news:1161B746-8F11-4ECD-A86C-DDBC330872BD@microsoft.com...
    > When I open some web pages, all of the page doesn't show...certain parts
    of
    > them just have the square with the red x in it.
    > When I try to play games online on Yahoo or other websites, most of the
    > games won't load...there is just a square with a red x in it where the
    game
    > should be.
    >
    >
    > "bob" wrote:
    >
    > > What red X?
    > > "freetobeme0307" <freetobeme0307@discussions.microsoft.com> wrote in
    message
    > > news:C8593305-0917-4242-9033-50824AF98400@microsoft.com...
    > > > My daughter and I have tried everything that has been suggested to get
    rid
    > > of
    > > > the red x. We don't know what else to do. I am posting my HijackThis
    > > > information so that if anyone sees anything wrong, maybe there are
    some
    > > other
    > > > tihings I can try.
    > > > Thank you in advance if you can help.
    > > >
    > > > Logfile of HijackThis v1.99.1
    > > > Scan saved at 2:24:08 AM, on 7/12/2005
    > > > Platform: Windows XP SP2 (WinNT 5.01.2600)
    > > > MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    > > >
    > > > Running processes:
    > > > C:\WINDOWS\System32\smss.exe
    > > > C:\WINDOWS\system32\winlogon.exe
    > > > C:\WINDOWS\system32\services.exe
    > > > C:\WINDOWS\system32\lsass.exe
    > > > C:\WINDOWS\system32\svchost.exe
    > > > C:\WINDOWS\System32\svchost.exe
    > > > C:\WINDOWS\system32\spoolsv.exe
    > > > C:\WINDOWS\Explorer.EXE
    > > > C:\windows\system\hpsysdrv.exe
    > > > C:\WINDOWS\system32\hkcmd.exe
    > > > C:\WINDOWS\system32\hphmon06.exe
    > > > C:\HP\KBD\KBD.EXE
    > > > C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
    > > > C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    > > > C:\WINDOWS\AGRSMMSG.exe
    > > > C:\WINDOWS\system32\igfxtray.exe
    > > > C:\Program Files\BellSouth Internet Tools\blsloader.exe
    > > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    > > > C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    > > > C:\Program Files\QuickTime\qttask.exe
    > > > C:\WINDOWS\system32\ctfmon.exe
    > > > C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    > > > C:\Program Files\Hewlett-Packard\AiO\hp officejet g
    > > series\Bin\hpoavn07.exe
    > > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    > > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    > > > C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    > > > C:\WINDOWS\system32\svchost.exe
    > > > C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
    > > > C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
    > > > C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
    > > > C:\Program Files\Support.com\bin\tgcmd.exe
    > > > C:\Documents and
    Settings\HP_Owner\Desktop\HijackThis\hijackthis1991.exe
    > > >
    > > > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    > > >
    > >
    http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
    > > > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL
    =
    > > >
    > >
    http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
    > > > R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
    > > > http://my.netzero.net/s/search?r=minisearch
    > > > R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    > > > http://home.bellsouth.net/s/s.dll?spage=hb/index.htm
    > > > R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
    > > >
    > >
    http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
    > > > R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
    > > >
    > >
    http://my.netzero.net/s/sp?r=al&cf=sp&mem=grandmom57&key=b1b8ce354195910652dc223a665b6e64&ts=4227a399&A=0&B=1109836800000&C=1109836800000&D=0&I=7.NQ4&N=EM&O=I
    > > > O2 - BHO: Yahoo! Companion BHO -
    {02478D38-C3F9-4efb-9B51-7695ECA05670} -
    > > > C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_1.dll
    > > > O2 - BHO: AcroIEHlprObj Class -
    {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
    > > > C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    > > > O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} -
    > > > C:\Program Files\BellSouth Internet Tools\blspc.dll
    > > > O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
    > > > C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    > > > O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} -
    > > C:\Program
    > > > Files\NetZero\toolbar.dll (file missing)
    > > > O3 - Toolbar: Yahoo! Companion -
    {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
    > > > C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_1.dll
    > > > O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    > > > O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    > > > O4 - HKLM\..\Run: [HPHUPD06] c:\Program
    > > > Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    > > > O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    > > > O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    > > > O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    > > > O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    > > > O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr]
    > > > C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
    > > > O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
    > > > Files\Real\Update_OB\realsched.exe" -osboot
    > > > O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    > > > O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    > > > O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    > > > O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    > > > O4 - HKLM\..\Run: [AutoTBar] c:\Program Files\HP\Digital
    > > > Imaging\bin\AUTOTBAR.EXE
    > > > O4 - HKLM\..\Run: [tgcmd] "C:\Program
    > > > Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
    > > > O4 - HKLM\..\Run: [blspcloader] "C:\Program Files\BellSouth Internet
    > > > Tools\blsloader.exe"
    > > > O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    > > /STARTUP
    > > > O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
    > > > Files\Java\jre1.5.0_04\bin\jusched.exe
    > > > O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
    Files\QuickTime\qttask.exe"
    > > > -atboottime
    > > > O4 - HKLM\..\Run: [hcenter] "C:\Program
    > > > Files\Support.com\BellSouth\hcenter.exe" /starthidden /flow
    RebootResume
    > > > O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    > > > O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search
    &
    > > > Destroy\TeaTimer.exe
    > > > O4 - Global Startup: HPAiODevice(hp officejet g series) - 2.lnk =
    > > C:\Program
    > > > Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
    > > > O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
    > > > Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    > > > O8 - Extra context menu item: Add To HP Organize... -
    > > > C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
    > > > O8 - Extra context menu item: E&xport to Microsoft Excel -
    > > > res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    > > > O9 - Extra button: (no name) -
    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
    > > > C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    > > > O9 - Extra 'Tools' menuitem: Sun Java Console -
    > > > {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
    > > > Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    > > > O9 - Extra button: Fit-width Print -
    > > {3C34EBD2-038D-4d4f-B081-16D99D8BE2B4}
    > > > - C:\WINDOWS\Downloaded Program Files\IEPrint.dll
    > > > O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
    > > > C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    > > > O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
    > > C:\Program
    > > > Files\AIM\aim.exe
    > > > O9 - Extra button: Yahoo! Messenger -
    > > {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96}
    > > > - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    > > > O9 - Extra 'Tools' menuitem: Yahoo! Messenger -
    > > > {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -
    > > > C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    > > > O9 - Extra button: Messenger -
    {FB5F1910-F110-11d2-BB9E-00C04F795683} -
    > > > C:\Program Files\Messenger\msmsgs.exe
    > > > O9 - Extra 'Tools' menuitem: Windows Messenger -
    > > > {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
    > > Files\Messenger\msmsgs.exe
    > > > O16 - DPF: IEPrint -
    > > > http://www.visiontech.ltd.uk/software/download/IEPrint.CAB
    > > > O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com
    > > Configuration
    > > > Class) - http://activation.rr.com/install/download/tgctlcm.cab
    > > > O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine
    > > Advantage
    > > > Validation Tool) -
    > > http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
    > > > O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) -
    > > > http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
    > > > O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl
    Class) -
    > > >
    > >
    http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1119502038593
    > > > O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall
    Control) -
    > > >
    > >
    http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    > > > O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller
    > > Class)
    > > > - http://h30155.www3.hp.com/ediags/gs/install/guidedsolutions.cab
    > > > O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX
    Control) -
    > > > https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
    > > > O16 - DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} -
    > > > O16 - DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} -
    > > > O16 - DPF: {D772BBC7-1F7A-40BD-BD0A-889F43341CA4} (CmdInsReg Class) -
    > > >
    > >
    https://www.send2fax.com/microsoft-office2003-internet-fax/InsRegControl.cab
    > > > O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader
    Object) -
    > > > http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v6.cab
    > > > O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj
    > > Class) -
    > > > http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
    > > > O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    > > > O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT,
    s.r.o. -
    > > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    > > > O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
    > > > C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    > > > O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -
    > > > C:\Program Files\iPod\bin\iPodService.exe
    > > >
    > > >
    > >
    > >
    > >
  4. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    In news:C8593305-0917-4242-9033-50824AF98400@microsoft.com,
    freetobeme0307 <freetobeme0307@discussions.microsoft.com> had this to say:

    My reply is at the bottom of your sent message:

    > My daughter and I have tried everything that has been suggested to
    > get rid of the red x. We don't know what else to do.

    HijackThis logs go to more specific forums normally. As for your red x, try
    this page:

    http://www.fjsmjs.com/IE/redx.htm

    Galen
    --

    "But there are always some lunatics about. It would be a dull world
    without them."

    Sherlock Holmes
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