Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Well, distilling this all down I think we can focus on the following:
1) You need to boot without connecting and install (and run) your anti-vrus
software as soon as possible. Otherwise we run the risk of introducing
another concurrent problem which as I am sure you know will complicate your
ability to resolve this chronic problem.
2) It seems to me that we can glean from what your excellent description
that your problem can best be described as "Unable to establish and/or
maintaining an Internet connection without your computer rebooting. If true,
then it just complicates the resolution by focusing on
downloading/installing software (e.g. Windows Updates).
3) RoadRunner has been inconsistent in their ability to help you with your
Internet connection issues. This could be (and I am guessing here) because
you're using a USB connection and they are much more accustomed to solving
Ethernet connection problems.
4) You are never seeing a Stop Message when you PC shuts down and reboots.
As I have said this is so uncommon when you have the following selections
for Startup & Recovery:
(my selections)
Default operating system:
"Windows XP Home Edition" /fastdetect
Or with SP2 installed.
"Windows XP Home Edition" /fastdetect /NoExecute=OptIn
Time to display list of operating systems:
checkbox is checked and 30 secs
Time to display recovery options when needed:
checkbox is checked and 30 secs
Write an event to the system log:
checkbox is checked
Send an administrative alert:
checkbox is checked
Automatically restart
UNchecked
Write debugging information (two combo boxes)
Small memory dump (64KB)
%SystemRoot%\Minidump
----------------
Good luck tonight.
Mt
"daddyzaring" <daddyzaring@discussions.microsoft.com> wrote in message
news:9889CB18-9F18-4C0A-A7E2-7FB50E99133C@microsoft.com...
> 1) No, that was one of the updates I was trying to install earlier.
> 2) Yes, my ISP is Road Runner, and I use an external cable modem
> (Scientific
> Atlanta). I have only been able to connect to the internet that one time,
> and it was through the USB Port.
> 3) Yes, the one time I was able to get connected, was through the USB
> Port.
> I have never been able to get a connection through my ethernet port yet.
> 4) Nothing marked bad, but yes, there are some marked as unknown:
> -? Other Devices
> ?! Ethernet Controller
>
> ?! MutiMeadia Audio Controller
>
> ?! PCI Input Device
>
> ?! SM Bus Controller
>
> This is basically what it looks like from the device manager.
> 5) Haven't checked that yet, but will tonight.
> 6) The Windows updates were the first, and only thing I ever downloaded.
> 7) My internet connection is always on, so I would have to unplug my cable
> modem from my PC, which I haven't tried yet. I have never gotten far
> enought
> to install my anti-virus software yet.
> 8) Yes, I did get conected to the internet, but it started rebooting right
> after getting it to work.
> 9) Dell keeps giving me all kind of run-a-round. I bought the PC off of
> ubid.com (and no they weren't any help either). Road Runner rest my
> connection, and that got my internet to work, but then it started
> rebooting
> again.
> I have also tried a few other support forms before this one, but I've
> gotten better, and faster help from you, by far.
> 10) Yes.
>
>
> I am planning on trying to start completely over tonight, and will, let
> you
> know how it goes. Thank you for all your help thus far.
>
>
>
> "Michael T" wrote:
>
>> We need to determine if your "restart problem" is related to your cable
>> modem, your USB port or a driver.
>>
>> So please let us know which of the following are correct:
>>
>> 1) Service Pack 2 is installed?
>> 2) Your ISP is RoadRunner and you are connected via a cable modem?
>> 3) Your Internet connection is through a USB port and *not* an Ethernet
>> port?
>> 4) There are no devices marked bad - or as unknown devices - in Device
>> Manager?
>> 5) There are no 'events' marked bad (wit a red X ) in Event Viewer? Go to
>> Start > Run and type
>> eventvwr.msc
>> 6) When downloading from the Internet you only have a problem with
>> Windows
>> Update (or any other download link that will NOT allow you to save the
>> file
>> to your hard drive before doing an install)? If you save the download
>> file
>> to your hard drive, disconnect from the Internet, then run the install
>> all
>> is OK? In other words, the only time you have problems 'restarting after
>> a
>> download/install' is if I remain connected while this is executing?
>> 7) When the software you are installing (e.g. Windows Update, or updates
>> for
>> you anti-virus program) and are prompted that Windows must restart have
>> you
>> tried disconnecting from the Internet and disabling any firewall or
>> anti-virus program before clicking RESTART? This will help us determine
>> if
>> the problem is related to your USB-Internet connection for your
>> RoadRunner
>> ISP.
>> 8) You have fixed the problem you had last month wherein you could not
>> consistently connect to the Internet?
>> 9) You have contacted both Dell and RoadRunner to no avail?
>> 10) Your Dell computer has a history dating back at least two weeks of
>> ending up in a reboot loop when you perform a full install or a Repair
>> Install?
>>
>> Please let us know the answers to these and if a problem exists please
>> provide as much detail as you can - such as error messages in full
>> detail.
>>
>> Thank you.
>>
>> --
>> Michael
>>
>>
>>
Facebook
Twitter
Instagram