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I cant open anything on my desktop

Last response: in Laptop Tech Support
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December 27, 2012 6:46:10 PM

Hello,
i can't open anything on my samung laptop..... the text that are usually below the icons on my desktop screen are no longer there. and when i click on a icon it goes straight to a blue screen saying something about dumping data. I am able to get to the regular screen i just can't open anything. I tried running it in safe mode, safe mode with command prompt, and safe mode with networking and nothing is working. can you guys PLEASE HELP!!!!

More about : open desktop

December 27, 2012 7:02:45 PM

Ram problem.try using one by one to find which ram is problem.load default settings in bios.
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December 27, 2012 7:22:15 PM

I have also seen a virus do this, you may need to re-install (windows has a non-destructive install option, which will preserve user data in a Windows.old folder and replace all system files).
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