169 IP address probs

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

HELP PLEASE!!
Today my boyfriend went to his computer which he had restarted and he
tried to connect to the internet (cable modem) and he couldn’t get
online. He usually has his computer on ALL THE TIME, and is
constantly on the internet. when we called our service provider they
had us run through some things trying to repair the connection and
they couldn’t fix it and said w should call microsoft because we
have the 169 IP address and it means there’s something wrong with
our computer not our connection. I have been researching online all
night looking for answers and we have tried a number of different
things to fix this. Please, if anyone can help, let me know. I am
pretty computer stupid, so you may have to spell things out for me.
Thanks in advance for anyone who is willing to help us out.

Btw, there is no network set up in our apartment yet, his computer is
the only one that’s been connected to the internet, and we’ve had
the internet set up for over 4 months now...if you need anymore info,
let me know

thanks

--
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8 answers Last reply
More about address probs
  1. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    "oubball14" <UseLinkToEmail@WindowsForumz.com> wrote in message
    news:3_1309054_786ad13b302550272d22a2f25eaf77bc@windowsforumz.com...
    > HELP PLEASE!!
    > Today my boyfriend went to his computer which he had restarted and he
    > tried to connect to the internet (cable modem) and he couldn’t get
    > online. He usually has his computer on ALL THE TIME, and is
    > constantly on the internet. when we called our service provider they
    > had us run through some things trying to repair the connection and
    > they couldn’t fix it and said w should call microsoft because we
    > have the 169 IP address and it means there’s something wrong with
    > our computer not our connection. I have been researching online all
    > night looking for answers and we have tried a number of different
    > things to fix this. Please, if anyone can help, let me know. I am
    > pretty computer stupid, so you may have to spell things out for me.
    > Thanks in advance for anyone who is willing to help us out.
    >
    > Btw, there is no network set up in our apartment yet, his computer is
    > the only one that’s been connected to the internet, and we’ve had
    > the internet set up for over 4 months now...if you need anymore info,
    > let me know
    >
    > thanks
    >

    An address in the 169 range indicates your network card is not configured
    properly or not connected. It is called an APIPA address which is what
    Microsoft uses for networking when a DHCP server is not present. Check in
    the device manager to see if there is an exclamation mark or red x on your
    network card. Next make sure the light next to the port on the back where
    the network cable is plugged in is on. If both of these are OK you will have
    to troubleshoot the networking setup. Post back if both of the above check
    out.

    Kerry

    > --
    > Posted using the http://www.windowsforumz.com interface, at author's
    > request
    > Articles individually checked for conformance to usenet standards
    > Topic URL:
    > http://www.windowsforumz.com/Help---Support-169-IP-address-probs-ftopict396946.html
    > Visit Topic URL to contact author (reg. req'd). Report abuse:
    > http://www.windowsforumz.com/eform.php?p=1309054
  2. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    "oubball14" wrote:
    > HELP PLEASE!!
    > Today my boyfriend went to his computer which he had restarted
    > and he tried to connect to the internet (cable modem) and he
    > couldn't get online. He usually has his computer on ALL THE
    > TIME, and is constantly on the internet. when we called our
    > service provider they had us run through some things trying to
    > repair the connection and they couldn't fix it and said w
    > should call microsoft because we have the 169 IP address and
    > it means there's something wrong with our computer not our
    > connection. I have been researching online all night looking
    > for answers and we have tried a number of different things to
    > fix this. Please, if anyone can help, let me know. I am
    > pretty computer stupid, so you may have to spell things out
    > for me. Thanks in advance for anyone who is willing to help
    > us out.
    >
    > Btw, there is no network set up in our apartment yet, his
    > computer is the only one that's been connected to the
    > internet, and we've had the internet set up for over 4 months
    > now...if you need anymore info, let me know
    >
    > thanks

    IP address asighnments are made by the ISP, if the IP address is
    wrong, it would be the ISP’s fault not microsofts (althouhg I blame
    microsoft for alot of things). What kind of cable modem is it, is it a
    direct cable modem (i.e. pluged into a usb port or other wise) or a
    gateway cable modem, and plugs into the ethernet/RJ-45/Network port on
    the PC?
  3. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    "oubball14" <UseLinkToEmail@WindowsForumz.com> wrote in message
    news:3_1309054_786ad13b302550272d22a2f25eaf77bc@windowsforumz.com...
    > HELP PLEASE!!
    > Today my boyfriend went to his computer which he had restarted and he
    > tried to connect to the internet (cable modem) and he couldnâ?Tt get
    > online. He usually has his computer on ALL THE TIME, and is
    > constantly on the internet. when we called our service provider they
    > had us run through some things trying to repair the connection and
    > they couldnâ?Tt fix it and said w should call microsoft because we
    > have the 169 IP address and it means thereâ?Ts something wrong with
    > our computer not our connection. I have been researching online all
    > night looking for answers and we have tried a number of different
    > things to fix this. Please, if anyone can help, let me know. I am
    > pretty computer stupid, so you may have to spell things out for me.
    > Thanks in advance for anyone who is willing to help us out.
    >
    > Btw, there is no network set up in our apartment yet, his computer is
    > the only one thatâ?Ts been connected to the internet, and weâ?Tve had
    > the internet set up for over 4 months now...if you need anymore info,
    > let me know
    >
    > thanks

    The 169 range is probably preceded by the words "autoconfiguration IP
    address". This means that Windows decided what address to give the
    adapter. Often it means that the adapter or connection is having
    difficulties. If you right-click on the adapter and choose "repair",
    this will run through a set of minor procedures, like:
    disable the adapter
    enable the adapter
    release the IP address
    renew the IP address

    The first two can be done manually by right-clicking on the adapter in
    Network Connections, then choosing Disable and subsequently Enable. For
    releasing and renewing the IP address, go to Start, Run, and type cmd.

    In the command prompt box, type "ipconfig /release". Note the space and
    don't use the quotes. You should wind up with an address of 0.0.0.0
    displayed and no error messages.

    Now, type "ipconfig /renew", again note the space and no quotes. *If*
    there is an address source available (like a router with a DHCP server,
    either at your place or at the ISP) you'll get an address within the range
    of the provider - and no error messages.

    If you get "unable to contact DHCP server" messages, or if you get the
    autoconfiguration address, you'll need to try some other things like
    powering down the cable modem and your computer for at least 45 seconds,
    then bringing the cable modem and then the computer back up; replacing the
    ethernet cable and cable modem cable; and uninstalling the ethernet adapter
    and allowing it to be re-detected. To do that, right-click on My Computer
    and choose Properties. Go to System and choose Device Manager. Locate
    the network adapter, right-click on it, and choose Uninstall. Close and
    restart the system. The adapter will be re-detected and re-installed and
    after that will automatically seek an IP address from the cable modem.

    http://support.microsoft.com/kb/q310524/

    Finally, I'll suggest that you install and run a program called ccleaner,
    which will remove temporary files (amongst other things) which can
    contribute to this kind of problem. I realize that you may have to put it
    on diskette or USB key to move it till you can get the connection working.

    www.cccleaner.com

    HTH
    -pk
  4. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Sparda wrote:
    > "oubball14" wrote:
    > > HELP PLEASE!!
    > > Today my boyfriend went to his computer which he had restarted
    > > and he tried to connect to the internet (cable modem) and he
    > > couldn't get online. He usually has his computer on ALL THE
    > > TIME, and is constantly on the internet. when we called our
    > > service provider they had us run through some things trying to
    > > repair the connection and they couldn't fix it and said w
    > > should call microsoft because we have the 169 IP address and
    > > it means there's something wrong with our computer not our
    > > connection. I have been researching online all night looking
    > > for answers and we have tried a number of different things to
    > > fix this. Please, if anyone can help, let me know. I am
    > > pretty computer stupid, so you may have to spell things out
    > > for me. Thanks in advance for anyone who is willing to help
    > > us out.
    > >
    > > Btw, there is no network set up in our apartment yet, his
    > > computer is the only one that's been connected to the
    > > internet, and we've had the internet set up for over 4 months
    > > now...if you need anymore info, let me know
    > >
    > > thanks
    >
    > IP address asighnments are made by the ISP, if the IP address is
    > wrong, it would be the ISP's fault not microsofts (althouhg I blame
    > microsoft for alot of things). What kind of cable modem is it, is it a
    > direct cable modem (i.e. pluged into a usb port or other wise) or a
    > gateway cable modem, and plugs into the ethernet/RJ-45/Network port on
    > the PC?
    >
    Sparda, that is wrong. The ISP provides the external address
    of the modem and the internal addresses are either supplied
    by the modem, some other device on the internal network, or
    is manually configured into the devices on the network.

    The 169 addresses are called "APIPA addresses" and are
    automatically generated by a computer if a) it is configured
    to get an address automatically, and b) it can't get one
    automatically. So, I assume that the computer used to get
    its IP address from the cable modem, and now it doesn't.
    Have you tried restarting the cable modem?

    Cheers,

    Cliff

    --

    Barzoomian the Martian - http://barzoomian.blogspot.com
  5. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    "Enkidu" <enkidu.com@com.cliffp.com> wrote in message
    news:42dcb26c@news2.actrix.gen.nz...
    > Sparda wrote:
    >> "oubball14" wrote:
    >> > HELP PLEASE!!
    >> > Today my boyfriend went to his computer which he had restarted
    >> > and he tried to connect to the internet (cable modem) and he
    >> > couldn't get online. He usually has his computer on ALL THE
    >> > TIME, and is constantly on the internet. when we called our
    >> > service provider they had us run through some things trying to
    >> > repair the connection and they couldn't fix it and said w
    >> > should call microsoft because we have the 169 IP address and
    >> > it means there's something wrong with our computer not our
    >> > connection. I have been researching online all night looking
    >> > for answers and we have tried a number of different things to
    >> > fix this. Please, if anyone can help, let me know. I am
    >> > pretty computer stupid, so you may have to spell things out
    >> > for me. Thanks in advance for anyone who is willing to help
    >> > us out.
    >> > > Btw, there is no network set up in our apartment yet, his
    >> > computer is the only one that's been connected to the
    >> > internet, and we've had the internet set up for over 4 months
    >> > now...if you need anymore info, let me know
    >> > > thanks
    >>
    >> IP address asighnments are made by the ISP, if the IP address is
    >> wrong, it would be the ISP's fault not microsofts (althouhg I blame
    >> microsoft for alot of things). What kind of cable modem is it, is it a
    >> direct cable modem (i.e. pluged into a usb port or other wise) or a
    >> gateway cable modem, and plugs into the ethernet/RJ-45/Network port on
    >> the PC?
    > >
    > Sparda, that is wrong. The ISP provides the external address of the modem
    > and the internal addresses are either supplied by the modem, some other
    > device on the internal network, or is manually configured into the devices
    > on the network.
    >
    > The 169 addresses are called "APIPA addresses" and are automatically
    > generated by a computer if a) it is configured to get an address
    > automatically, and b) it can't get one automatically. So, I assume that
    > the computer used to get its IP address from the cable modem, and now it
    > doesn't. Have you tried restarting the cable modem?
    >
    > Cheers,
    >
    > Cliff
    >

    Sorry, you are wrong. If the modem does not incorporate a router then the IP
    address is supplied by the ISP's DHCP server.

    Kerry

    > --
    >
    > Barzoomian the Martian - http://barzoomian.blogspot.com
  6. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    "" wrote:
    > "Enkidu" <enkidu.com@com.cliffp.com> wrote in message
    > news:42dcb26c@news2.actrix.gen.nz...
    > > Sparda wrote:
    > >> "oubball14" wrote:
    > >> > HELP PLEASE!!
    > >> > Today my boyfriend went to his computer which he had
    > restarted
    > >> > and he tried to connect to the internet (cable modem)
    > and he
    > >> > couldn't get online. He usually has his computer on ALL
    > THE
    > >> > TIME, and is constantly on the internet. when we called
    > our
    > >> > service provider they had us run through some things
    > trying to
    > >> > repair the connection and they couldn't fix it and said
    > w
    > >> > should call microsoft because we have the 169 IP address
    > and
    > >> > it means there's something wrong with our computer not
    > our
    > >> > connection. I have been researching online all night
    > looking
    > >> > for answers and we have tried a number of different
    > things to
    > >> > fix this. Please, if anyone can help, let me know. I
    > am
    > >> > pretty computer stupid, so you may have to spell things
    > out
    > >> > for me. Thanks in advance for anyone who is willing to
    > help
    > >> > us out.
    > >> > > Btw, there is no network set up in our apartment yet,
    > his
    > >> > computer is the only one that's been connected to the
    > >> > internet, and we've had the internet set up for over 4
    > months
    > >> > now...if you need anymore info, let me know
    > >> > > thanks
    > >>
    > >> IP address asighnments are made by the ISP, if the IP
    > address is
    > >> wrong, it would be the ISP's fault not microsofts (althouhg
    > I blame
    > >> microsoft for alot of things). What kind of cable modem is
    > it, is it a
    > >> direct cable modem (i.e. pluged into a usb port or other
    > wise) or a
    > >> gateway cable modem, and plugs into the
    > ethernet/RJ-45/Network port on
    > >> the PC?
    > > >
    > > Sparda, that is wrong. The ISP provides the external address
    > of the modem
    > > and the internal addresses are either supplied by the modem,
    > some other
    > > device on the internal network, or is manually configured
    > into the devices
    > > on the network.
    > >
    > > The 169 addresses are called "APIPA addresses" and are
    > automatically
    > > generated by a computer if a) it is configured to get an
    > address
    > > automatically, and b) it can't get one automatically. So, I
    > assume that
    > > the computer used to get its IP address from the cable
    > modem, and now it
    > > doesn't. Have you tried restarting the cable modem?
    > >
    > > Cheers,
    > >
    > > Cliff
    > >
    >
    > Sorry, you are wrong. If the modem does not incorporate a
    > router then the IP
    > address is supplied by the ISP's DHCP server.
    >
    > Kerry
    >
    > > --
    > >
    > > Barzoomian the Martian - http://barzoomian.blogspot.com

    That is what i ment, why do think i asked how the PC is connected to
    the internet, it turned out it’s connected by a router, hance
    leading me to the conclusion that the internel IP address must be
    wrong, and thats what the ISP was refering to by "wrong ip address"

    --
    Posted using the http://www.windowsforumz.com interface, at author's request
    Articles individually checked for conformance to usenet standards
    Topic URL: http://www.windowsforumz.com/Help---Support-169-IP-address-probs-ftopict396946.html
    Visit Topic URL to contact author (reg. req'd). Report abuse: http://www.windowsforumz.com/eform.php?p=1314132
  7. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    "Sparda" <UseLinkToEmail@WindowsForumz.com> wrote in message
    news:3_1314132_0fa4571f3d63342674b7094173a4e29e@windowsforumz.com...
    > "" wrote:
    > > "Enkidu" <enkidu.com@com.cliffp.com> wrote in message
    > > news:42dcb26c@news2.actrix.gen.nz...
    > > > Sparda wrote:
    > > >> "oubball14" wrote:
    > > >> > HELP PLEASE!!
    > > >> > Today my boyfriend went to his computer which he had
    > > restarted
    > > >> > and he tried to connect to the internet (cable modem)
    > > and he
    > > >> > couldn't get online. He usually has his computer on ALL
    > > THE
    > > >> > TIME, and is constantly on the internet. when we called
    > > our
    > > >> > service provider they had us run through some things
    > > trying to
    > > >> > repair the connection and they couldn't fix it and said
    > > w
    > > >> > should call microsoft because we have the 169 IP address
    > > and
    > > >> > it means there's something wrong with our computer not
    > > our
    > > >> > connection. I have been researching online all night
    > > looking
    > > >> > for answers and we have tried a number of different
    > > things to
    > > >> > fix this. Please, if anyone can help, let me know. I
    > > am
    > > >> > pretty computer stupid, so you may have to spell things
    > > out
    > > >> > for me. Thanks in advance for anyone who is willing to
    > > help
    > > >> > us out.
    > > >> > > Btw, there is no network set up in our apartment yet,
    > > his
    > > >> > computer is the only one that's been connected to the
    > > >> > internet, and we've had the internet set up for over 4
    > > months
    > > >> > now...if you need anymore info, let me know
    > > >> > > thanks
    > > >>
    > > >> IP address asighnments are made by the ISP, if the IP
    > > address is
    > > >> wrong, it would be the ISP's fault not microsofts (althouhg
    > > I blame
    > > >> microsoft for alot of things). What kind of cable modem is
    > > it, is it a
    > > >> direct cable modem (i.e. pluged into a usb port or other
    > > wise) or a
    > > >> gateway cable modem, and plugs into the
    > > ethernet/RJ-45/Network port on
    > > >> the PC?
    > > > >
    > > > Sparda, that is wrong. The ISP provides the external address
    > > of the modem
    > > > and the internal addresses are either supplied by the modem,
    > > some other
    > > > device on the internal network, or is manually configured
    > > into the devices
    > > > on the network.
    > > >
    > > > The 169 addresses are called "APIPA addresses" and are
    > > automatically
    > > > generated by a computer if a) it is configured to get an
    > > address
    > > > automatically, and b) it can't get one automatically. So, I
    > > assume that
    > > > the computer used to get its IP address from the cable
    > > modem, and now it
    > > > doesn't. Have you tried restarting the cable modem?
    > > >
    > > > Cheers,
    > > >
    > > > Cliff
    > > >
    > >
    > > Sorry, you are wrong. If the modem does not incorporate a
    > > router then the IP
    > > address is supplied by the ISP's DHCP server.
    > >
    > > Kerry
    > >
    > > > --
    > > >
    > > > Barzoomian the Martian - http://barzoomian.blogspot.com
    >
    > That is what i ment, why do think i asked how the PC is connected to
    > the internet, it turned out it’s connected by a router, hance
    > leading me to the conclusion that the internel IP address must be
    > wrong, and thats what the ISP was refering to by "wrong ip address"
    >

    I knew you were right. I was repying to Cliff who was trying to say you were
    wrong :-)

    Kerry

    > --
    > Posted using the http://www.windowsforumz.com interface, at author's
    > request
    > Articles individually checked for conformance to usenet standards
    > Topic URL:
    > http://www.windowsforumz.com/Help---Support-169-IP-address-probs-ftopict396946.html
    > Visit Topic URL to contact author (reg. req'd). Report abuse:
    > http://www.windowsforumz.com/eform.php?p=1314132
  8. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Sparda wrote:
    > "" wrote:
    > > "Enkidu" <enkidu.com@com.cliffp.com> wrote in message
    > > news:42dcb26c@news2.actrix.gen.nz...
    > > > Sparda wrote:
    > > >> "oubball14" wrote:
    > > >> > HELP PLEASE!!
    > > >> > Today my boyfriend went to his computer which he had
    > > restarted
    > > >> > and he tried to connect to the internet (cable modem)
    > > and he
    > > >> > couldn't get online. He usually has his computer on ALL
    > > THE
    > > >> > TIME, and is constantly on the internet. when we called
    > > our
    > > >> > service provider they had us run through some things
    > > trying to
    > > >> > repair the connection and they couldn't fix it and said
    > > w
    > > >> > should call microsoft because we have the 169 IP address
    > > and
    > > >> > it means there's something wrong with our computer not
    > > our
    > > >> > connection. I have been researching online all night
    > > looking
    > > >> > for answers and we have tried a number of different
    > > things to
    > > >> > fix this. Please, if anyone can help, let me know. I
    > > am
    > > >> > pretty computer stupid, so you may have to spell things
    > > out
    > > >> > for me. Thanks in advance for anyone who is willing to
    > > help
    > > >> > us out.
    > > >> > > Btw, there is no network set up in our apartment yet,
    > > his
    > > >> > computer is the only one that's been connected to the
    > > >> > internet, and we've had the internet set up for over 4
    > > months
    > > >> > now...if you need anymore info, let me know
    > > >> > > thanks
    > > >>
    > > >> IP address asighnments are made by the ISP, if the IP
    > > address is
    > > >> wrong, it would be the ISP's fault not microsofts (althouhg
    > > I blame
    > > >> microsoft for alot of things). What kind of cable modem is
    > > it, is it a
    > > >> direct cable modem (i.e. pluged into a usb port or other
    > > wise) or a
    > > >> gateway cable modem, and plugs into the
    > > ethernet/RJ-45/Network port on
    > > >> the PC?
    > > > >
    > > > Sparda, that is wrong. The ISP provides the external address
    > > of the modem
    > > > and the internal addresses are either supplied by the modem,
    > > some other
    > > > device on the internal network, or is manually configured
    > > into the devices
    > > > on the network.
    > > >
    > > > The 169 addresses are called "APIPA addresses" and are
    > > automatically
    > > > generated by a computer if a) it is configured to get an
    > > address
    > > > automatically, and b) it can't get one automatically. So, I
    > > assume that
    > > > the computer used to get its IP address from the cable
    > > modem, and now it
    > > > doesn't. Have you tried restarting the cable modem?
    > >
    > > Sorry, you are wrong. If the modem does not incorporate a
    > > router then the IP
    > > address is supplied by the ISP's DHCP server.
    > >
    >
    > That is what i ment, why do think i asked how the PC is
    > connected to the internet, it turned out it's connected
    > by a router, hance leading me to the conclusion that the
    > internel IP address must be wrong, and thats what the
    > ISP was refering to by "wrong ip address"
    >
    If it is a router then there *will* be an external IP
    address and an *internal* one. Hence my comments. But I
    don't think that it is clear that the device does act as a
    router so, you may be right. However the 169 address is
    characteristic of an unsatisfied DHCP request. *If* the
    device is a router then it will typically also provide an
    address by DHCP. I've got one that does so and I don't think
    it is unusual. *If* the device is not a router then the
    device is not getting an address from ISP.

    Cheers,

    Cliff

    --

    Barzoomian the Martian - http://barzoomian.blogspot.com
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