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ASUS TECH SUPPORT SUCKS

Forum Opinions and Experiences : Support / Hotlines - ASUS TECH SUPPORT SUCKS

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jnsnburg   01-14-2004 at 08:23:00 PM

I actually had a quick question for them and the guy tells me that their staff is really busy and if they could call me back. Its been 3 days now....hmm...don't think they care about their customers. Next time I will buy something other than ASUS.

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kdnate   10-20-2008 at 05:08:19 PM
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It makes no difference whether ASUS has a well rated product or not. They have the absolute worst support for anything and everything. If you want to deal with a company like this go ahead, but be warned, they are pathetic. Their website is slow, clunky and very user unfriendly. Their support people are uniformed, rude and treat all end user as if they don't have a clue. I used to recommend Asus products but no more, I'm done with them and there NO support, support system. I've been in the IT field for 15 years and I know what I'm talking about, save yourself a lot of grief and find a quality product from a company that actually supports their customers.

kdnate

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jrangus   12-14-2008 at 12:29:34 AM
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I wish I'd seen your post before I bought an ASUS laptop for a customer. It came with a non-functioning fingerprint scanner. We called to get an rma. Their tech support troubleshot the thing with me, then told me I'd have to call back on Monday, have it diagnosed again, get DOAR number, send the laptop to them so they could test it again themselves and, finally, they would send out a refurb, assuming they still thought it was bad. I was told to expect to wait 5-7 business days NOT counting shipping time. For a DOA. Last time I buy anything from ASUS.

jra

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twillkickers   11-14-2009 at 05:54:02 PM
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I have another horror story from ASUS tech support. Bought a P5N-D motherboard from Newegg. One of the PCI-E 2.0 slots didn't work, so I sent it in for an RMA. When i got the board back, It wouldn't even POST! No startup screen, nothing! So I called ASUS support back, and was told that I would receive a shipping label by email. With this I could send out my RMA again. That day came and went, and I have yet to see the shipping label. So I tried to call ASUS support back to-day to see what went wrong, and they are closed on Saturdays! What horrible service. Next time I buy a motherboard, I'm going with DFI.

 

As a side note, couldn't they have a toll-free tech support number? I have wasted not only time, but also money on these pointless phone calls. I'm posting the number here too, since it is almost impossible to find on their horrid website.

 

ASUS Tech Support Number (US): 812-282-2787


Message edited by twillkickers on 11-14-2009 at 05:54:35 PM
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