Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)
I'm trying to help my brother. He had a friend do some major hardware
upgrades to his pc, new motherboard (AMD 64?) CD/DVD. The copy of XP he gave
her to install was corrupted (!?), so she installed XP for him.
The problems noted were inability to set up a printer driver - when clicking
on Add New Printer, got error message that it couldn't be done. Wasn't saving
network connections, I couldn't find basic Windows system tools, such as
Backup, Disk Cleanup, System Restore. Also, couldn't download Windows
updates. I used some troubleshooting technicques that I found on this
newsgroup. In that process, I realized that BITS wasn't on his pc either.
At that point I suspected that his windows install must be a problem. I work
for a software developer and am totally not into pirated software, so I
insisted he buy a new copy of WinXP PRO. I've just tried installing that
(Upgrade mode, as recommended).
It appeared to be going fine, then during one of the times that Windows
reboots the machine, it went into a loop. When it gets to the Windows startup
screen it immediately flashes off and then goes back to the first startup
screen, listing devices, etc until it gets to the Windows screen again and
repeats the loop. I can see VERY briefly a blue screen with text in the
background just before it goes back to initial startup screens, but I can't
read what's on it - too fast.
If I hit F8 and try to boot in safe mode, it boots to safe mode then tells
me that Windows setup can't run in safe mode. When I click OK - the only
option - it goes back into the loop.
I've powered down the machine and removed the windows disk from the drive.
It still goes into the same loop and now I can't even access the PC at all!
Now I'm afraid it may be a hardware problem, but have not idea how to
determine that or to try to fix.
Please, please help. Thanks in advance....
--
Thanks,
Belinda
I'm trying to help my brother. He had a friend do some major hardware
upgrades to his pc, new motherboard (AMD 64?) CD/DVD. The copy of XP he gave
her to install was corrupted (!?), so she installed XP for him.
The problems noted were inability to set up a printer driver - when clicking
on Add New Printer, got error message that it couldn't be done. Wasn't saving
network connections, I couldn't find basic Windows system tools, such as
Backup, Disk Cleanup, System Restore. Also, couldn't download Windows
updates. I used some troubleshooting technicques that I found on this
newsgroup. In that process, I realized that BITS wasn't on his pc either.
At that point I suspected that his windows install must be a problem. I work
for a software developer and am totally not into pirated software, so I
insisted he buy a new copy of WinXP PRO. I've just tried installing that
(Upgrade mode, as recommended).
It appeared to be going fine, then during one of the times that Windows
reboots the machine, it went into a loop. When it gets to the Windows startup
screen it immediately flashes off and then goes back to the first startup
screen, listing devices, etc until it gets to the Windows screen again and
repeats the loop. I can see VERY briefly a blue screen with text in the
background just before it goes back to initial startup screens, but I can't
read what's on it - too fast.
If I hit F8 and try to boot in safe mode, it boots to safe mode then tells
me that Windows setup can't run in safe mode. When I click OK - the only
option - it goes back into the loop.
I've powered down the machine and removed the windows disk from the drive.
It still goes into the same loop and now I can't even access the PC at all!
Now I'm afraid it may be a hardware problem, but have not idea how to
determine that or to try to fix.
Please, please help. Thanks in advance....
--
Thanks,
Belinda
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