Laptop Issues

Well I got a Dell Inspiron 3520 laptop for Christmas and it has been working great until now. It wont play any sound, not with headphones! I dont know what to do its brand new. The volume is turned all the way up to and ive been trying to play some music and I cant hear a thing.Please help!!
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  1. You're in the headphone jack and not the mic jack? Also check your sound options in control panel to make sure headphone audio is active
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Laptops Dell Inspiron