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Dell laptop turning off suddenly

Last response: in Laptop Tech Support
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January 1, 2013 12:43:36 PM

I have a dell laptop Window 7 home edition..

About once or twice a day, the laptop will shut down instantly, and have to be re-hard booted..

It always comes back up, but it is very annoying and I do not understand why?? I have owned lots of laptops and this never happened?

Could it be Windows 7 and/or McAfee ?? ps-I have only noticed it happening while the laptop is connected to the internet??

Thanks--ross

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a b D Laptop
January 2, 2013 2:32:23 AM

It seems like it is overheating. Do you know if the fan(s) are working on it? Have you gotten any blue screen errors (BSOD)?
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January 2, 2013 10:55:30 AM

it appears the fan is operating--heat is coming out of the back of the laptop?? perhaps I should elevate it and let it breathe better from its bottom?
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a b D Laptop
January 3, 2013 12:05:50 AM

That could help narrow the issue down. Try using it on a flat, hard surface like a coffee table, etc.. to see if that stops the issue. If so, I'd get in touch with Dell to see what, if anything can be done about it. What is the model number on it? Perhaps it is a common issue with that particular laptop.
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