Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Thanks, I'm sure I'll survive without it!! ;-)
--
Peter
Toronto, Canada
XP Home SP2
P4 HT @ 3ghz, 1gb RAM, 360gb HD
"Wesley Vogel" <123WVogel955@comcast.net> wrote in message
news:%23VUjcnujFHA.1232@TK2MSFTNGP15.phx.gbl...
> Peter,
>
> Well, you got all I know about it. Sorry I couldn't help.
>
> If it's any consolation, my Help and Support Center Index doesn't work.
> It's looking for the merged.hhk file in C:\WINNT\PCHealth\HelpCtr\Indices.
> There has *never* been a C:\WINNT folder on this machine. It's always
> been
> C:\WINDOWS. And merged.hhk is where it belongs, in
> C:\WINDOWS\PCHealth\HelpCtr\Indices.
>
> There is always something. ;-)
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User
>
> In news:%2373iVMmjFHA.1464@TK2MSFTNGP14.phx.gbl,
> Peter <ex-brit AT rogers DOT com> hunted and pecked:
>> No proprietary brand...it's by a local manufacturer MDG but everything is
>> brand name, normal in all respects. I have a high-speed always-on cable
>> connection so the connection issue doesn't exist. The "Did you know"
>> worked fine until a few months ago, since then it's been mostly down.
>> I went through SP2 Help & Support online and they couldn't come up with
>> an
>> answer other than what I said before.
>>
>> --
>> Peter
>> Toronto, Canada
>> XP Home SP2
>> P4 HT @ 3ghz, 1gb RAM, 360gb HD
>> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
>> news:eFKGWbljFHA.2444@tk2msftngp13.phx.gbl...
>>> Do you have a Dell or a Gateway machine? If you do, I wonder if, since
>>> I
>>> know Gateway somehow links Help and Support Center to Gateway's HelpSpot
>>> program that might be related to the problem.
>>>
>>> All of the *.query files in my
>>> %systemroot%\PCHealth\HelpCtr\OfflineCache\Professional_32#0409 folder
>>> are related to the Did you know? section of Help and Support Center.
>>>
>>> For XP Home...
>>> %systemroot%\PCHealth\HelpCtr\OfflineCache\Personal_32#0409
>>>
>>> Just a thought.
>>>
>>> [[A useful feature of Help and Support Center is the Headlines area.
>>> This
>>> area is typically titled "Top Issues" and is usually located in the
>>> lower-right corner of the main window, unless the window has been
>>> customized
>>> by the OEM or modified for certain languages.]]
>>> Help and Support Center: The Headlines and Online Search Features
>>>
>
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/security/ws03mngd/10_s3hsc.mspx
>>>
>>> [[Direct Licensed Original Equipment Manufacturers (OEMs) can
>>> pre-install
>>> computers with customized versions of Help and Support Center so that it
>>> includes information about the specific computer, along with the Help
>>> and
>>> Support content provided by Microsoft. ]]
>>> Description of Help and Support Center
>>>
http://support.microsoft.com/default.aspx?scid=kb;en-us;283372
>>>
>>> Help and Support Center Does Not Automatically Connect to the Internet
>>>
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955
>>>
>>> --
>>> Hope this helps. Let us know.
>>>
>>> Wes
>>> MS-MVP Windows Shell/User
>>>
>>> In news:exGKTShjFHA.2920@TK2MSFTNGP14.phx.gbl,
>>> Peter <ex-brit AT rogers DOT com> hunted and pecked:
>>>> "Eventually" .... <snore> LOL
>>>>
>>>> --
>>>> Peter
>>>> Toronto, Canada
>>>> XP Home SP2
>>>> P4 HT @ 3ghz, 1gb RAM, 360gb HD
>>>> "Ted Zieglar" <teddyz@notmail.com> wrote in message
>>>> news:ePDJ83gjFHA.4028@TK2MSFTNGP10.phx.gbl...
>>>>> OK, no biggie. If it's an ongoing problem on their side, there may
>>>>> eventually be a KB article for it.
>>>>>
>>>>> --
>>>>> Ted Zieglar
>>>>> "You can do it if you try."
>>>>>
>>>>> "Peter" <ex-brit AT rogers DOT com> wrote in message
>>>>> news:Oj%23D8sgjFHA.320@TK2MSFTNGP09.phx.gbl...
>>>>>> Unfortunately I never kept the reply and it's not showing up in my
>>>>>> online SR archive for some reason. They basically said that they
>>>>>> were
>>>>>> having ongoing server problems in Redmond (or wherever).
>>>>>> Mine worked for a couple of days last week...now nothing.
>>>>>> Maybe if everyone got on their case it might cause something to be
>>>>>> done.
>>>>>>
>>>>>> --
>>>>>> Peter
>>>>>> Toronto, Canada
>>>>>> XP Home SP2
>>>>>> P4 HT @ 3ghz, 1gb RAM, 360gb HD
>>>>>> "Ted Zieglar" <teddyz@notmail.com> wrote in message
>>>>>> news:uM3lMjgjFHA.2920@TK2MSFTNGP14.phx.gbl...
>>>>>>> That's very interesting, Peter, since I've had the same issue for
>>>>>>> several months, and none of the published solutions I have thus far
>>>>>>> come across have
>>>>>>> solved the problem. (It's really not a big deal for me.) Could you
>>>>>>> share
>>>>>>> more details of Microsoft's explanation?
>>>>>>>
>>>>>>> --
>>>>>>> Ted Zieglar
>>>>>>> "You can do it if you try."
>>>>>>>
>>>>>>> "Peter" <ex-brit AT rogers DOT com> wrote in message
>>>>>>> news:eoJzHfgjFHA.2920@TK2MSFTNGP14.phx.gbl...
>>>>>>>> I've had this issue for ages and I even opened a support case id
>>>>>>>> with SP2 online. They finally admitted that there is an ongoing
>>>>>>>> problem with the servers.
>>>>>>>> You could try in the interim the fixes posted at MVP Kelly's XP
>>>>>>>> help
>>>>>>>> site
http://www.kellys-korner-xp.com/xp.htm go to the A - Z and
>>>>>>>> then
>>>>>>>> H and pan down, there are a number of fixes there. They didn't
>>>>>>>> work for me unfortunately.
>>>>>>>> --
>>>>>>>> Peter
>>>>>>>> Toronto, Canada
>>>>>>>> XP Home SP2
>>>>>>>> P4 HT @ 3ghz, 1gb RAM, 360gb HD
>>>>>>>> "Ludakris" <Ludakris@discussions.microsoft.com> wrote in message
>>>>>>>> news:38AD558E-7D47-4D03-9592-2871B31452E6@microsoft.com...
>>>>>>>>> I have upgraded my dell dimension 2400 from XP Home to XP Pro,
>>>>>>>>> when
>>>>>>>>> I open XP's Help and Support Center I know it is suppossed to give
>>>>>>>>> you links
>>>>>>>>> in
>>>>>>>>> the
>>>>>>>>> DID YOU KNOW? section, but mine won't do that I just get the
>>>>>>>>> message
>>>>>>>>> saying:
>>>>>>>>>
>>>>>>>>> "When you are connected to the Internet, this area will display
>>>>>>>>> links
>>>>>>>>> to
>>>>>>>>> timely help and support information. If you want to connect to the
>>>>>>>>> Internet
>>>>>>>>> now, start the New Connection Wizard and see how to establish a
>>>>>>>>> Web
>>>>>>>>> connection through an Internet service provider."
>>>>>>>>>
>>>>>>>>> I have done everything I know but it still won't show the links
>>>>>>>>> and
>>>>>>>>> I
>>>>>>>>> am
>>>>>>>>> connected to the internet by an always on DSL connection.
>>>>>>>>>
>>>>>>>>> Any help in resolving this is greatly appreciated in advance.
>>>>>>>>>
>>>>>>>>> Ludakris
>
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