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Need help troubleshooting driver issues please.

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  • Windows XP
Last response: in Windows XP
Anonymous
July 21, 2005 6:58:02 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I've got a Toshiba laptop with a Matshita CD/DVD rom drive in it. Suddenly,
the drive is not noticeable by Windows. In device manager, it's there with
the Yellow ! and says "Windows cannot load the device driver for this
hardware. The driver may be corrupted or missing. (Code 39)"

The steps I have taken are as follows:

1) I tried simply removing the drive from device manager and then doing Find
New Hardware and letting it install itself. It goes back to the same
scenario.

2) I then downloaded the updated drivers from support.toshiba.com and tried
a few different methods of installing. They want you to simply run the
self-executing zip file...so I tried that to no availe. Then, I tried
extracting the zip and manually installing the drivers by pointing to the
folder. Same thing happens.

3) I called toshiba support...who of course walked me right back through the
steps I had already taken (and took a small lesson from me on the fact that I
can extract zip files and run them manually instead of running the
self-executable...he just couldn't understand that.) Anyway, we tried both
the updated driver and also the original driver. Both do the same exact
thing. To end my call with them he told me I should take it to a local
repair center.

The problem is I know what they'll do...First they'll download the drivers
and install and that won't work. Then, they'll wanna do a restore on the
laptop...which I'm really trying to avoid. If that has to be done I'd do a
clean install myself cuz I hate manufacturer restore discs anyway.

Anyway, what tips are there for troubleshooting this problem without having
to do a clean install? It says the driver cannot load...how can I figure out
why? And why does removing it and re-installing not fix the problem?

Any information I can get on this matter would be greatly appreciated.
Thanks!

More about : troubleshooting driver issues

Anonymous
July 21, 2005 9:04:32 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

Also see:

Restore CD/DVD Drives
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.h...

[Courtesy of MS-MVP Doug Knox]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/window...

-------------------------------------------------------------------------------------------

"DRUAngell" wrote:

| I've got a Toshiba laptop with a Matshita CD/DVD rom drive in it. Suddenly,
| the drive is not noticeable by Windows. In device manager, it's there with
| the Yellow ! and says "Windows cannot load the device driver for this
| hardware. The driver may be corrupted or missing. (Code 39)"
|
| The steps I have taken are as follows:
|
| 1) I tried simply removing the drive from device manager and then doing Find
| New Hardware and letting it install itself. It goes back to the same
| scenario.
|
| 2) I then downloaded the updated drivers from support.toshiba.com and tried
| a few different methods of installing. They want you to simply run the
| self-executing zip file...so I tried that to no availe. Then, I tried
| extracting the zip and manually installing the drivers by pointing to the
| folder. Same thing happens.
|
| 3) I called toshiba support...who of course walked me right back through the
| steps I had already taken (and took a small lesson from me on the fact that I
| can extract zip files and run them manually instead of running the
| self-executable...he just couldn't understand that.) Anyway, we tried both
| the updated driver and also the original driver. Both do the same exact
| thing. To end my call with them he told me I should take it to a local
| repair center.
|
| The problem is I know what they'll do...First they'll download the drivers
| and install and that won't work. Then, they'll wanna do a restore on the
| laptop...which I'm really trying to avoid. If that has to be done I'd do a
| clean install myself cuz I hate manufacturer restore discs anyway.
|
| Anyway, what tips are there for troubleshooting this problem without having
| to do a clean install? It says the driver cannot load...how can I figure out
| why? And why does removing it and re-installing not fix the problem?
|
| Any information I can get on this matter would be greatly appreciated.
| Thanks!
Anonymous
July 21, 2005 9:04:33 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Beautiful! Worked like a charm. Wow, that simple. Thanks!

"Carey Frisch [MVP]" wrote:

> CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
> Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
>
> To resolve this issue, follow these steps:
>
> 1. Start Registry Editor (Regedt32.exe).
> [Start > Run and type: REGEDIT , and hit enter]
>
> 2. Locate the UpperFilters value under the following key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 3. On the Edit menu, click Delete, and then click OK.
>
> 4. Locate the LowerFilters value under the same key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 5. On the Edit menu, click Delete, and then click OK.
>
> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
> if you notice lost functionality in a particular program, such as CD recording software, you may need
> to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
>
> 7. Restart your computer.
>
> Also see:
>
> Restore CD/DVD Drives
> http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.h...
>
> [Courtesy of MS-MVP Doug Knox]
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/security/protect/window...
>
> -------------------------------------------------------------------------------------------
>
> "DRUAngell" wrote:
>
> | I've got a Toshiba laptop with a Matshita CD/DVD rom drive in it. Suddenly,
> | the drive is not noticeable by Windows. In device manager, it's there with
> | the Yellow ! and says "Windows cannot load the device driver for this
> | hardware. The driver may be corrupted or missing. (Code 39)"
> |
> | The steps I have taken are as follows:
> |
> | 1) I tried simply removing the drive from device manager and then doing Find
> | New Hardware and letting it install itself. It goes back to the same
> | scenario.
> |
> | 2) I then downloaded the updated drivers from support.toshiba.com and tried
> | a few different methods of installing. They want you to simply run the
> | self-executing zip file...so I tried that to no availe. Then, I tried
> | extracting the zip and manually installing the drivers by pointing to the
> | folder. Same thing happens.
> |
> | 3) I called toshiba support...who of course walked me right back through the
> | steps I had already taken (and took a small lesson from me on the fact that I
> | can extract zip files and run them manually instead of running the
> | self-executable...he just couldn't understand that.) Anyway, we tried both
> | the updated driver and also the original driver. Both do the same exact
> | thing. To end my call with them he told me I should take it to a local
> | repair center.
> |
> | The problem is I know what they'll do...First they'll download the drivers
> | and install and that won't work. Then, they'll wanna do a restore on the
> | laptop...which I'm really trying to avoid. If that has to be done I'd do a
> | clean install myself cuz I hate manufacturer restore discs anyway.
> |
> | Anyway, what tips are there for troubleshooting this problem without having
> | to do a clean install? It says the driver cannot load...how can I figure out
> | why? And why does removing it and re-installing not fix the problem?
> |
> | Any information I can get on this matter would be greatly appreciated.
> | Thanks!
>
>
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