Can't add or remove programs out of XP add/remove

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

When I try to add Fax Services as an XP Home SP 2 windows component in the
add/remove control panel, I get a
prompt for file fxsapi.dll. I can see the file in C:\Windows\Service Pack
Files\i386 but this setup routine says it can't find it even when I point it
to it. After I hit retry many times I try the other solution it asks for-
to insert the windows xp home service pack 2 CD-ROM. I do that and it says
it can't find the file on the CD either.

I've also tried removing MSN and it says it can't find certain files to
remove MSN either. What is corrupted? Service Pack 2? I have 3 other XP
computers and never had this problem before.

I use the Fax Service all the time so this is sort of important for us. Can
anyone help?
3 answers Last reply
More about remove programs remove
  1. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    Use the fxsapi.dll under C:\Windows\System32 or
    the one under C:\Windows\Software Distribution
    --
    Some days you're the windshield,
    some days you're the bug.


    "LarseeBear" wrote:

    > When I try to add Fax Services as an XP Home SP 2 windows component in the
    > add/remove control panel, I get a
    > prompt for file fxsapi.dll. I can see the file in C:\Windows\Service Pack
    > Files\i386 but this setup routine says it can't find it even when I point it
    > to it. After I hit retry many times I try the other solution it asks for-
    > to insert the windows xp home service pack 2 CD-ROM. I do that and it says
    > it can't find the file on the CD either.
    >
    > I've also tried removing MSN and it says it can't find certain files to
    > remove MSN either. What is corrupted? Service Pack 2? I have 3 other XP
    > computers and never had this problem before.
    >
    > I use the Fax Service all the time so this is sort of important for us. Can
    > anyone help?
    >
    >
    >
  2. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    When I point it to C:\windows\system32\ , I receive the same copy error box
    which says "Setup cannot copy the file fxsapi.dll"


    "Ensure the location specified below is correct, or change it and insert
    "Windows XP Home Edition Service Pack 2 CD" in the drive you specify"


    Copy files from:


    "C:\Windows\system32\"


    And my choices are "Retry" "Cancel" or "Browse"


    {I see the file fxsapi.dll in that system32 folder, yet it won't copy it for
    some reason when I keep hitting "Retry")
  3. Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

    When I do a search, I have 4 occurances of fxsapi.dll:
    a. C:\Windows\system32\fxsapi.dll
    b. C:\Windows\LastGood\system32\fxsapi.dll
    c. C:\Windows\ServicePackFiles\i386\fxsapi.dll
    d C:\Windows\\system32\dllcache\fxsapi.dll

    I point the copy error box to each of these 4 fxsapi.dll files and it still
    says it can't copy them.

    I have a folder called C:\Windows\Software Distribution with 6 sub-folders
    in it but no instance of fxsapi.dll in any of the 6 sub-folders.
Ask a new question

Read More

Windows XP