Troubleshooting advice?
Last response: in Laptops & Notebooks
I have a Clevo P15xhm1 gaming laptop that is causing me to wonder what in the heck is going on and how to resolve the issue. It is out of warranty. ![:(]( ":(")
When gaming, I have no issues. The system runs great. The only problem I have is when the system is idling. It will shut down on its own. I read a bit and put Everest on my system to log system temps. The issue is the GPU. At idle, the GPU temp will shoot through the roof and then the system shuts down. (from 40 then jumps to 100, triggering the shutdown.
I have forced the fans to always run full speed (fn-1). No fix
Cleaned the fan vents, fan and heatsink - no fix.
Cleaned up and replaced the thermal compound with IC Diamond 7. - didn't fix
Uninstalled and reinstalled video drivers. - didn't fix.
Prior to my troubleshooting this issue down to the video card, I thought it was the hard drive. I replaced the hard drive, the memory on the system, reinstalled Windows, etc.
Can anyone think of a reason for the GPU to spike prior to going into power save?
When gaming, I have no issues. The system runs great. The only problem I have is when the system is idling. It will shut down on its own. I read a bit and put Everest on my system to log system temps. The issue is the GPU. At idle, the GPU temp will shoot through the roof and then the system shuts down. (from 40 then jumps to 100, triggering the shutdown.
I have forced the fans to always run full speed (fn-1). No fix
Cleaned the fan vents, fan and heatsink - no fix.
Cleaned up and replaced the thermal compound with IC Diamond 7. - didn't fix
Uninstalled and reinstalled video drivers. - didn't fix.
Prior to my troubleshooting this issue down to the video card, I thought it was the hard drive. I replaced the hard drive, the memory on the system, reinstalled Windows, etc.
Can anyone think of a reason for the GPU to spike prior to going into power save?
More about : troubleshooting advice
So let me make sure I have this straight.........
When you are gaming and the GPU is under full load it works perfectly fine, but if you let it idle the GPU over heats even though you have it's fans set to run full speed all the time?
If your answer to me is yes it makes absolutely no sense at all and there has to be more to this equation you are not sharing.
One thing that comes to mind is... when you are gaming are you at the system and it is "open" but when you are done you close the desk or do something else that puts the system in a small contained area that will get very hot.
Have you tried uninstalling and reinstall any power management software you have on the machine?
Is the machine sitting on cloth or anything else when you are done with it?
When you are gaming and the GPU is under full load it works perfectly fine, but if you let it idle the GPU over heats even though you have it's fans set to run full speed all the time?
If your answer to me is yes it makes absolutely no sense at all and there has to be more to this equation you are not sharing.
One thing that comes to mind is... when you are gaming are you at the system and it is "open" but when you are done you close the desk or do something else that puts the system in a small contained area that will get very hot.
Have you tried uninstalling and reinstall any power management software you have on the machine?
Is the machine sitting on cloth or anything else when you are done with it?
Related ressources
- Troubleshooting Advice ... - Forum
- Seeking advice in troubleshooting PC powering off, CPU related? - Forum
- Troubleshooting advice - crashes - Forum
- [monitor] need advice troubleshooting monitor - Forum
- Advice on upgrading / troubleshooting - Forum
I am a little stumped on this one. I dont know that program so I dont really know what all the log is telling me but I do see that your GPU temp starts to go up and breaks 100c.
Are you running any kind of app that utilizes the GPU for processing that is set to run when the machine is idle?
Do you have any scheduled task set to run when the system is idle?
Surely something has to be kicking off the GPU usage when the system is idle and that log file doesnt seem to show what it is. What does the windows Event Viewer show?
One other thing... Start the machine in Safe Mode and see if it does it then.
Are you running any kind of app that utilizes the GPU for processing that is set to run when the machine is idle?
Do you have any scheduled task set to run when the system is idle?
Surely something has to be kicking off the GPU usage when the system is idle and that log file doesnt seem to show what it is. What does the windows Event Viewer show?
One other thing... Start the machine in Safe Mode and see if it does it then.
Related ressources:
- ForumTroubleshooting Advice !!!
- ForumVideo Card Troubleshooting
- ForumComprehensive Troubleshooting on my First Homebrew
- ForumWhat's a good book or website for Windows 7 troubleshooting ?
- ForumFAQs: How to ask for build advice , Buyer\'s Guides and Troubleshooting
- ForumTroubleshooting a power up problem
- ForumHelp Troubleshooting a Failure to Boot - PSU Problem?
- ForumGaming laptop under 1000
- ForumAcer laptop free online troubleshooting
- ForumAdvice for laptop needed
- ForumMacbook Pro DVD drive has died - advice for replacement with SSD
- ForumTell me advice
- ForumAdvice Needed
- ForumTroubleshooting HP Pavilion DV9700
- Forum[Solved] Need Advice to Purchase Office Laptop: Mac or PC ?
- More resources
Read discussions in other Laptops & Notebooks categories
!
