I have found the solution to my dilemma. I took my camera and laptop to PC World and asked for their help. After explaining my problem, they plugged the camera into the laptop via the supplied usb lead, and soon I could view my videos on the laptop. It turns out that I could not do this because of a combination of poor instructions for the camera and my misunderstanding of them. My main problem was, after I plugged the camcorder into the laptop, I was looking for the next step, options or directions on the laptop, but the information was on the camcorder. It was as simple as that!!