Thanks, but I allready tried that. I'm not sure what it did, I don't have that problem anymore. however, I do have a new problem. the ethernet connection will not work even when the laptop is pluged in to the modem. It dosn't work wireless at all. when I plug it into the modem, it goes to google fine, but when I click on something, it will sit there for about 3 mins before opening. When it finely opens, it won't let me close the enternet. There isn't a NONRESPONSIVE alert or anything, it just does not do anything no matter how many times you press the close button. the computer itself seems to work good within it's oun system, but enternet wise, not at all.