Freezing on startup.

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

When I turn the power on each morning and try to boot up, my computer freezes
and when I turn the power off and on again I get a blue screen to check my
disk. Then it decides to boot up. Today I checked my event log and it had the
following warning: "HKEY_current _user\Software\Installshield\update service
does not exist". I checked my registry for this item and it is there and does
exist. I do not fool with the registry unless someone with more knowledge
than I have, guides me through any changes. Any help will be appreciated. I
have Windows XP, SP2.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I would not think this *warning* is the source of your 'freezing' problem.

Is the file Agent.exe in this folder?
C:\Program Files\Common Files\InstallShield\UpdateService

I believe the InstallShield Update Service may rely on the Internet Explorer
security settings being set to default.

IE > Tools > Internet Options > Security (tab)

Finally, have a look at these sites to see if they offer any
clues/solutions.
http://aumha.org/win5/a/shtdwnxp.htm
http://support.microsoft.com/default.aspx?kbid=310353

--
Michael



"edith" <edith@discussions.microsoft.com> wrote in message
news:5859A540-ADEF-4B8A-92EA-98F77530031A@microsoft.com...
> When I turn the power on each morning and try to boot up, my computer
> freezes
> and when I turn the power off and on again I get a blue screen to check my
> disk. Then it decides to boot up. Today I checked my event log and it had
> the
> following warning: "HKEY_current _user\Software\Installshield\update
> service
> does not exist". I checked my registry for this item and it is there and
> does
> exist. I do not fool with the registry unless someone with more knowledge
> than I have, guides me through any changes. Any help will be appreciated.
> I
> have Windows XP, SP2.
>