Acer aspire m5 481pt burner

[danparker1111]

Hi, I just purchased this machine brand new, it can read and write cds as well as dvds, and it can burn cds, but it can not burn DVDs - have tried DVD+rw, and a DVD+RDL (dual layer), multiple times, and they just won't burn. Tried using Windows 8 software, and Ashampoo, and Nero, and still just won't write to the DVD. Device manager says the driver is up to date. Could it be a hard ware problem if it reads DVDs and reads and writes CDs (I mean, could it be a problem with one of the lasers, don't know much about that...) Anyone else had any problem like this? The laptop is brand-new.

 

[te100]

what does it say when you try to write? what brand disks? are you sure its a dvd burner?

I just replaced a burner that would read dvd cd and burn cd but not dvd. When I installed the new burner it still would not burn a dvd the problem was Ashampoo and uninstalled it and installed Nero and now it works so I put the old one back in and it didnt help it the dvd burner part was dead. So you might want to check warranty on it.

 

[danparker1111]

Hi te100, was your laptop the Acer Aspire M5? I don't know much about how different DVD drives work, but I tried Ashampoo and Nero, one after the other and neither worked for burning DVDs, nor did Windows 8 software (which does not seem to be popular anyway.) Not sure what to do. The DVD discs were Office Depot brand (dual layer) and the other is K Hypermedia DVD+RW discs, which are cheap-o.

 

[te100]

mine was a desktop but did it give you any errors or did it say fail.

 

[Brett928S2]

Best answer selected by Brett928S2.

 

[Brett928S2]

Hi

CLOSING due to age... but please start another thread if you are still having problems , which I will answer promptly...

All the best Brett