Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
"Wesley Vogel" wrote:
> Add or Remove Programs.
>
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User
>
There is nothing in ADD or Remove programs that references the package.
however,
I got an email response from MS to a page that says windows NT and doesn 't
list xp in the APPLIES TO line
Text exchage follows.
_______________
Dear MS support,
Thanks for the reply.
The page you referenced does not say that the procedure applies to windows
xp in the bottom "APPLIES TO" line. I had seen it but didn't want to go
mucking in the registry if it wasn't the right one.
A link to the removal page from the notice listed on the xp support page
would be good and also adding the list of OS's involved in the APPLIES TO
line of the page you referenced would be nice. Please forward those requests
to the webmaster or whomever is in charge of maintaining those pages.
Gene
At 02:05 AM 8/4/2005 -0700, you wrote:
Hello Gene,
Thank you for contacting Microsoft Online Customer Service.
I understand that you want to remove Windows 2000 Resource Kit. I realize
the importance of your issue.
As a Customer Service Representative, I can assist you with the support
options available with your Microsoft product. However, I have taken the time
to look through our self help resources and found an article that may assist
you. This article describes how you can manually uninstall the windows NT or
2000 Resource Kit. If you wish to do so, please visit the link given below.
Article Title: How to Manually Uninstall the NT 4.0 Resource Kit
http://support.microsoft.com/default.aspx?scid=kb;en-us;172597
Gene, I hope the above information is helpful. If you have further
questions, please do not hesitate to contact us.
Thank you for using Microsoft products and services.
Vivek
Microsoft Online Customer Service Representative
If you have any feedback about your Online Customer Service experience
please email my manager, Prasanna Thiagarajan at managers@microsoft.com
<mailto:managers@microsoft.com>
---------
Date: Wednesday, August 03, 2005 10:52 AM
Subject: uninstall? no directions on website
---
CONTACT INFORMATION
First Name: Gene
Last Name: Olson
---
CUSTOMER PROVIDED SYSTEM PROPERTIES
O/S: xp service pac 2
Br: firefox
Country/Region: United States
---
PRODUCT
Windows XP Home Edition
---
SYSTEM PROPERTIES
Ref URL: http://www.microsoft.com/
O/S: windows nt 5.1
O/S Lang: en-us
Br: msie 6.0
Br lang: en-us
---
QUESTIONS OR COMMENTS
Message: On the XP service support page it says:
The Explorer.exe process may unexpectedly quit when you try to search for a
file in Windows XP or in Windows Server 2003
Discusses a problem that may occur after the Windows 2000 Resource Kit is
installed in Windows XP or in Windows Server 2003. To work around this
problem, uninstall the Windows 2000 Resource Kit.
that is my problem, but
There are no directions on the page re: how one should do this.
a search of the website is not enlightening.
How does one uninstall that particular resource kit, and could you put that
info on the page. I am sure there are others with the same question.
Thanks.
Gene Olson
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