Palm hotsync says "found new hardware" every time

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi Charles,

Thanks for posting!

Based on your description, every time you try to hotsync, Windows XP says
"found new hardware: Kyocera handheld" and tries to install the drivers. If
I have misunderstood your concerns, please feel free to let me know.

Based on the current situation, as you mentioned, you plugged the cradle
for Kyocera 7135 into a different USB, if the issue occurred if you
re-plugged it into the previous USB port? In practice, to plug an external
device into to different USB might cause the reinstallation of drivers.
Additionally, I have searched the website of Kyocera. I recommend you
uninstall the drivers for Kyocera 7135 and download the most recent drivers
and hotsync software for 7135 which is maximum compatible with Windows XP.
For more detailed information, please refer to the following URL.

Kyocera 7135 smartphone
http://www.kyocera-wireless.com/71 [...] upport.htm

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Hope the information helps. If there is anything that is unclear, please
feel free to let me know.

Thanks & Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

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| From: "Charles" <nospam@nospam.com>
| Reply-To: nospam@nospam.com
| Newsgroups: microsoft.public.windowsxp.help_and_support
| Subject: Palm hotsync says "found new hardware" every time
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| Everything was working fine, then I moved my computer from one room to the
| other. I may have plugged the cradle for my Kyocera 7135 into a different
USB
| port or something.
|
| Now, every time I try to hotsync, it says "found new hardware: Kyocera
| handheld" and tries to install the drivers. I click through the dialog
boxes
| and it does perform the hotsync after the point where it acts like it
found
| some good drivers, then it says "cannot install this hardware". It does
this
| every time.
|
| I've tried uninstalling/reinstalling my Palm desktop, which supposedly
| replaces drivers and registry stuff. I've also tried "catching" the palm
| while it's in device manager and uninstalling it. When I do that it says
| "found new hardware: usb device", but then everything else is the same.
|
| Any ideas? I think it must be an XP problem that it can't tell that it
| already has good drivers. The hotsync actually works, so XP must just be
| confused.
|