When will Dell get real English speaking service support?

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I had a problem with Dell sending me someone else's Dell orders to my e-mail
and tried to get Dell to stop it and delete my e-mail from there data base,
well after I finally got some one to talk too they barelly spoke English and
after my second attempt finally got this guy to understand I was receiving
someone else's e-mail and their order info and address phone ect. I asked
them if they would notify the other person and fix the Problem but it was to
hard to understand customer service reps reply so I gave up.

When is Dell going to quit outsourcing there service help and why did I
receive this guys order conformation? I imagine he will pissed. Or he is
ordering something with my e-mail on purpose and is up to no good either way
Dell has a problem.

Jim

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

jim duron wrote:
> I had a problem with Dell sending me someone else's Dell orders to my e-mail
> and tried to get Dell to stop it and delete my e-mail from there data base,
> well after I finally got some one to talk too they barelly spoke English and
> after my second attempt finally got this guy to understand I was receiving
> someone else's e-mail and their order info and address phone ect. I asked
> them if they would notify the other person and fix the Problem but it was to
> hard to understand customer service reps reply so I gave up.
>
> When is Dell going to quit outsourcing there service help and why did I
> receive this guys order conformation? I imagine he will pissed. Or he is
> ordering something with my e-mail on purpose and is up to no good either way
> Dell has a problem.
>
> Jim


Sadly, out-sourcing is going to continue until the supply
of home-brewed (i.e., English-speaking) support staff starts
meeting the demand for support services and/or profit margins
continue to slip due to poorer support services and/or when
the computer user becomes more literate and less dependant on
tech support or when the hapless end-user is willing to pay
premium money for premium services.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

A better question is: "When will trolls finally grow up and get on with
their lives?"

--
Ted Zieglar
"You can do it if you try."

"jim duron" <jblduron@earthlink.net> wrote in message
news:ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net...
> I had a problem with Dell sending me someone else's Dell orders to my
e-mail
> and tried to get Dell to stop it and delete my e-mail from there data
base,
> well after I finally got some one to talk too they barelly spoke English
and
> after my second attempt finally got this guy to understand I was receiving
> someone else's e-mail and their order info and address phone ect. I asked
> them if they would notify the other person and fix the Problem but it was
to
> hard to understand customer service reps reply so I gave up.
>
> When is Dell going to quit outsourcing there service help and why did I
> receive this guys order conformation? I imagine he will pissed. Or he is
> ordering something with my e-mail on purpose and is up to no good either
way
> Dell has a problem.
>
> Jim
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"jim duron" <jblduron@earthlink.net> wrote in message
news:ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net...
> I had a problem with Dell sending me someone else's Dell orders to my
e-mail
> and tried to get Dell to stop it and delete my e-mail from there data
base,
> well after I finally got some one to talk too they barelly spoke English
and
> after my second attempt finally got this guy to understand I was receiving
> someone else's e-mail and their order info and address phone ect. I asked
> them if they would notify the other person and fix the Problem but it was
to
> hard to understand customer service reps reply so I gave up.
>
> When is Dell going to quit outsourcing there service help and why did I
> receive this guys order conformation? I imagine he will pissed. Or he is
> ordering something with my e-mail on purpose and is up to no good either
way
> Dell has a problem.
>
> Jim

This is all your fault. You should have selected the support option on page
3 includes "native english speaking tech reps that you can understand and
have seen a computer before".

Seriously though, you should call and speak to somebody in customer service
and tell them you have reason to believe somebody is perpetrating a fraud on
Dell and they are using your email. That might get you to next higher level
that hopefully speaks english as a first language.

BTW did you call the person that ordered them since you had his phone
number?

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Well, Jim, I wouldn't bark too loudly if I were you. Your spelling and
grammar are horrendous. Not to mention punctuation. All you have to do is
simply request a native English speaking customer service representative. I
know, I've done it. I too have had to politely ask a technician in India to
turn me over to someone in the US. Outsourcing is a reality. No one likes
it. Tell the companies that you deal with that you will only speak with a
native English speaker. No problem.

"jim duron" <jblduron@earthlink.net> wrote in message
news:ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net...
> I had a problem with Dell sending me someone else's Dell orders to my
e-mail
> and tried to get Dell to stop it and delete my e-mail from there data
base,
> well after I finally got some one to talk too they barelly spoke English
and
> after my second attempt finally got this guy to understand I was receiving
> someone else's e-mail and their order info and address phone ect. I asked
> them if they would notify the other person and fix the Problem but it was
to
> hard to understand customer service reps reply so I gave up.
>
> When is Dell going to quit outsourcing there service help and why did I
> receive this guys order conformation? I imagine he will pissed. Or he is
> ordering something with my e-mail on purpose and is up to no good either
way
> Dell has a problem.
>
> Jim
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I guess this makes me a troll too then I've had two non-English speaking
Dell reps call to ask me how happy I was with recent conversations with
Dell. Both times I let them know that it was quite frustrating because of
the language barrier (I was trying to be nice).
Monica
"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:fKKle.35$US1.1398829@news.sisna.com...
>A better question is: "When will trolls finally grow up and get on with
> their lives?"

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

When Dell Home PC sales number tank.
In other words, don't hold your breath.

"Ghostrider" <-00-@fitron.142> wrote in message
news:119eu1cqdf7p329@news.supernews.com...
>
> jim duron wrote:
>> I had a problem with Dell sending me someone else's Dell orders to my
>> e-mail and tried to get Dell to stop it and delete my e-mail from there
>> data base, well after I finally got some one to talk too they barelly
>> spoke English and after my second attempt finally got this guy to
>> understand I was receiving someone else's e-mail and their order info and
>> address phone ect. I asked them if they would notify the other person and
>> fix the Problem but it was to hard to understand customer service reps
>> reply so I gave up.
>>
>> When is Dell going to quit outsourcing there service help and why did I
>> receive this guys order conformation? I imagine he will pissed. Or he is
>> ordering something with my e-mail on purpose and is up to no good either
>> way Dell has a problem.
>>
>> Jim
>
>
> Sadly, out-sourcing is going to continue until the supply
> of home-brewed (i.e., English-speaking) support staff starts
> meeting the demand for support services and/or profit margins
> continue to slip due to poorer support services and/or when
> the computer user becomes more literate and less dependant on
> tech support or when the hapless end-user is willing to pay
> premium money for premium services.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Fri, 27 May 2005 19:25:11 GMT, "jim duron"
<jblduron@earthlink.net> wrote:

>I had a problem with Dell sending me someone else's Dell orders to my e-mail
>and tried to get Dell to stop it and delete my e-mail from there data base,
>well after I finally got some one to talk too they barelly spoke English and
>after my second attempt finally got this guy to understand I was receiving
>someone else's e-mail and their order info and address phone ect. I asked
>them if they would notify the other person and fix the Problem but it was to
>hard to understand customer service reps reply so I gave up.
>
>When is Dell going to quit outsourcing there service help and why did I
>receive this guys order conformation? I imagine he will pissed. Or he is
>ordering something with my e-mail on purpose and is up to no good either way
>Dell has a problem.
>
>Jim
>


The reason they don't go back to English speaking support , is because
they don't get many complaints about their support. The reason they
don't get many complaints, is that they will only send the survey
emails to customers that they helped right off the bat. I have called
them many times in the last 1.4 years, and when they cannot figure out
what my problem is on the phone, I never get a customer survey email..
I have even had supervisors jump in at the end of a call, where I got
no help at all, and asked my what I thought of the support technician.
I would tell them that I could barely understand what the tech was
saying, and they always apologize and say that they will be emailing
me an evaluation form. I never, ever, get the form.....

Bob

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Fri, 27 May 2005 14:55:39 -0700, "Kevin" <webman6@hotmail.com>
wrote:

>Well, Jim, I wouldn't bark too loudly if I were you. Your spelling and
>grammar are horrendous. Not to mention punctuation. All you have to do is
>simply request a native English speaking customer service representative. I
>know, I've done it. I too have had to politely ask a technician in India to
>turn me over to someone in the US. Outsourcing is a reality. No one likes
>it. Tell the companies that you deal with that you will only speak with a
>native English speaker. No problem.


Kevin,

I have politely asked, begged on my knees and everything else to have
them turn me over to someone that speaks English, and so far my
success has been zero. The English speaking support people are in the
United States, and they deal with the high end Corporate Dell
Customers. I finally asked our IT person and the International Company
I work for, to give me the Tech support number that he uses, and
immediately I was talking to a very bright person in the States.
However, after hearing my story, admitting that the help I have been
getting was basically useless, she had to transfer me back to India.
This is because company policy dictates that being a non-corporate
customer, I cannot get US tech support.

Bob


















>
>"jim duron" <jblduron@earthlink.net> wrote in message
>news:ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net...
>> I had a problem with Dell sending me someone else's Dell orders to my
>e-mail
>> and tried to get Dell to stop it and delete my e-mail from there data
>base,
>> well after I finally got some one to talk too they barelly spoke English
>and
>> after my second attempt finally got this guy to understand I was receiving
>> someone else's e-mail and their order info and address phone ect. I asked
>> them if they would notify the other person and fix the Problem but it was
>to
>> hard to understand customer service reps reply so I gave up.
>>
>> When is Dell going to quit outsourcing there service help and why did I
>> receive this guys order conformation? I imagine he will pissed. Or he is
>> ordering something with my e-mail on purpose and is up to no good either
>way
>> Dell has a problem.
>>
>> Jim
>>
>>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Capt Bob,

That is a shame. I don't know what the problem could be. When I call the
Dell Technical Support line and I get the call center in India, I simply ask
to be transferred back to a US based call center. I have never had a
problem. I also call the sales line and have them connect me to someone in
the US, usually in Texas, if I'm getting a real run-around. I have even had
a technician actually call me back on another line to help me with a
problem. Be thankful you are not dealing with HP or Compaq. Don't even get
me started on that one! < ; )

"Capt Bob" <nospam@nospam.com> wrote in message
news:vgaf91192r06au43nj6bsl3eej3kdehq8c@4ax.com...
> On Fri, 27 May 2005 14:55:39 -0700, "Kevin" <webman6@hotmail.com>
> wrote:
>
> >Well, Jim, I wouldn't bark too loudly if I were you. Your spelling and
> >grammar are horrendous. Not to mention punctuation. All you have to do
is
> >simply request a native English speaking customer service representative.
I
> >know, I've done it. I too have had to politely ask a technician in India
to
> >turn me over to someone in the US. Outsourcing is a reality. No one
likes
> >it. Tell the companies that you deal with that you will only speak with
a
> >native English speaker. No problem.
>
>
> Kevin,
>
> I have politely asked, begged on my knees and everything else to have
> them turn me over to someone that speaks English, and so far my
> success has been zero. The English speaking support people are in the
> United States, and they deal with the high end Corporate Dell
> Customers. I finally asked our IT person and the International Company
> I work for, to give me the Tech support number that he uses, and
> immediately I was talking to a very bright person in the States.
> However, after hearing my story, admitting that the help I have been
> getting was basically useless, she had to transfer me back to India.
> This is because company policy dictates that being a non-corporate
> customer, I cannot get US tech support.
>
> Bob
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> >
> >"jim duron" <jblduron@earthlink.net> wrote in message
> >news:ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net...
> >> I had a problem with Dell sending me someone else's Dell orders to my
> >e-mail
> >> and tried to get Dell to stop it and delete my e-mail from there data
> >base,
> >> well after I finally got some one to talk too they barelly spoke
English
> >and
> >> after my second attempt finally got this guy to understand I was
receiving
> >> someone else's e-mail and their order info and address phone ect. I
asked
> >> them if they would notify the other person and fix the Problem but it
was
> >to
> >> hard to understand customer service reps reply so I gave up.
> >>
> >> When is Dell going to quit outsourcing there service help and why did I
> >> receive this guys order conformation? I imagine he will pissed. Or he
is
> >> ordering something with my e-mail on purpose and is up to no good
either
> >way
> >> Dell has a problem.
> >>
> >> Jim
> >>
> >>
> >
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I'm a troll becuase I exspect quality service?
Who needs to grow up?

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:fKKle.35$US1.1398829@news.sisna.com...
>A better question is: "When will trolls finally grow up and get on with
> their lives?"
>
> --
> Ted Zieglar
> "You can do it if you try."
>
> "jim duron" <jblduron@earthlink.net> wrote in message
> news:ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net...
>> I had a problem with Dell sending me someone else's Dell orders to my
> e-mail
>> and tried to get Dell to stop it and delete my e-mail from there data
> base,
>> well after I finally got some one to talk too they barelly spoke English
> and
>> after my second attempt finally got this guy to understand I was
>> receiving
>> someone else's e-mail and their order info and address phone ect. I asked
>> them if they would notify the other person and fix the Problem but it was
> to
>> hard to understand customer service reps reply so I gave up.
>>
>> When is Dell going to quit outsourcing there service help and why did I
>> receive this guys order conformation? I imagine he will pissed. Or he is
>> ordering something with my e-mail on purpose and is up to no good either
> way
>> Dell has a problem.
>>
>> Jim
>>
>>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"joey travalinni" <jttravalinni@nowhere.com> wrote in message
news:7%Kle.234$HN1.69@fe02.lga...
>
> "jim duron" <jblduron@earthlink.net> wrote in message
> news:ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net...
>> I had a problem with Dell sending me someone else's Dell orders to my
> e-mail
>> and tried to get Dell to stop it and delete my e-mail from there data
> base,
>> well after I finally got some one to talk too they barelly spoke English
> and
>> after my second attempt finally got this guy to understand I was
>> receiving
>> someone else's e-mail and their order info and address phone ect. I asked
>> them if they would notify the other person and fix the Problem but it was
> to
>> hard to understand customer service reps reply so I gave up.
>>
>> When is Dell going to quit outsourcing there service help and why did I
>> receive this guys order conformation? I imagine he will pissed. Or he is
>> ordering something with my e-mail on purpose and is up to no good either
> way
>> Dell has a problem.
>>
>> Jim
>
> This is all your fault. You should have selected the support option on
> page
> 3 includes "native english speaking tech reps that you can understand and
> have seen a computer before".
>
> Seriously though, you should call and speak to somebody in customer
> service
> and tell them you have reason to believe somebody is perpetrating a fraud
> on
> Dell and they are using your email. That might get you to next higher
> level
> that hopefully speaks english as a first language.
>
> BTW did you call the person that ordered them since you had his phone
> number?

not yet but I will.

Jim

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

How sad is that? If your a every day joe spending your hard earned dollar
who cares. But if your a big corporate dirt bag well that's different.
Dell is giving Wal-Mart Service with Macys prices.

Jim
>
> I have politely asked, begged on my knees and everything else to have
> them turn me over to someone that speaks English, and so far my
> success has been zero. The English speaking support people are in the
> United States, and they deal with the high end Corporate Dell
> Customers. I finally asked our IT person and the International Company
> I work for, to give me the Tech support number that he uses, and
> immediately I was talking to a very bright person in the States.
> However, after hearing my story, admitting that the help I have been
> getting was basically useless, she had to transfer me back to India.
> This is because company policy dictates that being a non-corporate
> customer, I cannot get US tech support.
>
> Bob
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>>
>>"jim duron" <jblduron@earthlink.net> wrote in message
>>news:ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net...
>>> I had a problem with Dell sending me someone else's Dell orders to my
>>e-mail
>>> and tried to get Dell to stop it and delete my e-mail from there data
>>base,
>>> well after I finally got some one to talk too they barelly spoke English
>>and
>>> after my second attempt finally got this guy to understand I was
>>> receiving
>>> someone else's e-mail and their order info and address phone ect. I
>>> asked
>>> them if they would notify the other person and fix the Problem but it
>>> was
>>to
>>> hard to understand customer service reps reply so I gave up.
>>>
>>> When is Dell going to quit outsourcing there service help and why did I
>>> receive this guys order conformation? I imagine he will pissed. Or he is
>>> ordering something with my e-mail on purpose and is up to no good either
>>way
>>> Dell has a problem.
>>>
>>> Jim
>>>
>>>
>>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Capt Bob" <nospam@nospam.com> wrote in message
news:t3af91d54k6rhu5ru62upcqda7p091o0vc@4ax.com...
> On Fri, 27 May 2005 19:25:11 GMT, "jim duron"
> <jblduron@earthlink.net> wrote:
>
>>I had a problem with Dell sending me someone else's Dell orders to my
>>e-mail
>>and tried to get Dell to stop it and delete my e-mail from there data
>>base,
>>well after I finally got some one to talk too they barelly spoke English
>>and
>>after my second attempt finally got this guy to understand I was receiving
>>someone else's e-mail and their order info and address phone ect. I asked
>>them if they would notify the other person and fix the Problem but it was
>>to
>>hard to understand customer service reps reply so I gave up.
>>
>>When is Dell going to quit outsourcing there service help and why did I
>>receive this guys order conformation? I imagine he will pissed. Or he is
>>ordering something with my e-mail on purpose and is up to no good either
>>way
>>Dell has a problem.
>>
>>Jim
>>
>
>
> The reason they don't go back to English speaking support , is because
> they don't get many complaints about their support. The reason they
> don't get many complaints, is that they will only send the survey
> emails to customers that they helped right off the bat. I have called
> them many times in the last 1.4 years, and when they cannot figure out
> what my problem is on the phone, I never get a customer survey email..
> I have even had supervisors jump in at the end of a call, where I got
> no help at all, and asked my what I thought of the support technician.
> I would tell them that I could barely understand what the tech was
> saying, and they always apologize and say that they will be emailing
> me an evaluation form. I never, ever, get the form.....
>
> Bob

I had the samething happen to me. I finally understood the Service Tech. but
only after asking her to repeat what she was saying. I understood every
other word or so of what she was saying.

Jim

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

The IRS?

"Capt Bob" <nospam@nospam.com> wrote in message
news:7ojg91pcl9qrvsnj9bkingcmopmd9sjb0g@4ax.com...
> On Fri, 27 May 2005 22:22:55 -0600, Notan <notan@ddress.com> wrote:

> India, for 10- 15K. Delta, Earthlink, AT and T, the IRS, Dell, the
> list goes on and on. Big corporations in the US feel that Americans

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Fri, 27 May 2005 19:48:24 -0700, "Kevin" <webman6@hotmail.com>
wrote:

>Capt Bob,
>
>That is a shame. I don't know what the problem could be. When I call the
>Dell Technical Support line and I get the call center in India, I simply ask
>to be transferred back to a US based call center. I have never had a
>problem. I also call the sales line and have them connect me to someone in
>the US, usually in Texas, if I'm getting a real run-around. I have even had
>a technician actually call me back on another line to help me with a
>problem. Be thankful you are not dealing with HP or Compaq. Don't even get
>me started on that one! < ; )
>


I tried every suggestion you have just made multiple times, and it
never worked. This is dealing with 2 different PC's over the span of
a year. I have a coworker that went though the same thing with his
new 8400 and it still is not working correctly. He finally just gave
up and is using it as is, cause he doesn't have the time to fight with
them on the phone.

Bob




>"Capt Bob" <nospam@nospam.com> wrote in message
>news:vgaf91192r06au43nj6bsl3eej3kdehq8c@4ax.com...
>> On Fri, 27 May 2005 14:55:39 -0700, "Kevin" <webman6@hotmail.com>
>> wrote:
>>
>> >Well, Jim, I wouldn't bark too loudly if I were you. Your spelling and
>> >grammar are horrendous. Not to mention punctuation. All you have to do
>is
>> >simply request a native English speaking customer service representative.
>I
>> >know, I've done it. I too have had to politely ask a technician in India
>to
>> >turn me over to someone in the US. Outsourcing is a reality. No one
>likes
>> >it. Tell the companies that you deal with that you will only speak with
>a
>> >native English speaker. No problem.
>>
>>
>> Kevin,
>>
>> I have politely asked, begged on my knees and everything else to have
>> them turn me over to someone that speaks English, and so far my
>> success has been zero. The English speaking support people are in the
>> United States, and they deal with the high end Corporate Dell
>> Customers. I finally asked our IT person and the International Company
>> I work for, to give me the Tech support number that he uses, and
>> immediately I was talking to a very bright person in the States.
>> However, after hearing my story, admitting that the help I have been
>> getting was basically useless, she had to transfer me back to India.
>> This is because company policy dictates that being a non-corporate
>> customer, I cannot get US tech support.
>>
>> Bob
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >
>> >"jim duron" <jblduron@earthlink.net> wrote in message
>> >news:ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net...
>> >> I had a problem with Dell sending me someone else's Dell orders to my
>> >e-mail
>> >> and tried to get Dell to stop it and delete my e-mail from there data
>> >base,
>> >> well after I finally got some one to talk too they barelly spoke
>English
>> >and
>> >> after my second attempt finally got this guy to understand I was
>receiving
>> >> someone else's e-mail and their order info and address phone ect. I
>asked
>> >> them if they would notify the other person and fix the Problem but it
>was
>> >to
>> >> hard to understand customer service reps reply so I gave up.
>> >>
>> >> When is Dell going to quit outsourcing there service help and why did I
>> >> receive this guys order conformation? I imagine he will pissed. Or he
>is
>> >> ordering something with my e-mail on purpose and is up to no good
>either
>> >way
>> >> Dell has a problem.
>> >>
>> >> Jim
>> >>
>> >>
>> >
>>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Sat, 28 May 2005 07:47:14 -0500, "Monica"
<monicakm@cox-internet.com> wrote:

>The IRS?
>
>"Capt Bob" <nospam@nospam.com> wrote in message
>news:7ojg91pcl9qrvsnj9bkingcmopmd9sjb0g@4ax.com...
>> On Fri, 27 May 2005 22:22:55 -0600, Notan <notan@ddress.com> wrote:
>
>> India, for 10- 15K. Delta, Earthlink, AT and T, the IRS, Dell, the
>> list goes on and on. Big corporations in the US feel that Americans
>


Yes, they are processing IRS returns in India and have been for at
least 1 1/2 years. Your tax dollars at work.

Bob

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Ghostrider" <-00-@fitron.142> wrote in message
news:119eu1cqdf7p329@news.supernews.com...
>
> jim duron wrote:
> > I had a problem with Dell sending me someone else's Dell orders to my
e-mail
> > and tried to get Dell to stop it and delete my e-mail from there data
base,
> > well after I finally got some one to talk too they barelly spoke English
and
> > after my second attempt finally got this guy to understand I was
receiving
> > someone else's e-mail and their order info and address phone ect. I
asked
> > them if they would notify the other person and fix the Problem but it
was to
> > hard to understand customer service reps reply so I gave up.
> >
> > When is Dell going to quit outsourcing there service help and why did I
> > receive this guys order conformation? I imagine he will pissed. Or he is
> > ordering something with my e-mail on purpose and is up to no good either
way
> > Dell has a problem.
> >
> > Jim
>
>
> Sadly, out-sourcing is going to continue until the supply
> of home-brewed (i.e., English-speaking) support staff starts
> meeting the demand for support services and/or profit margins
> continue to slip due to poorer support services and/or when
> the computer user becomes more literate and less dependant on
> tech support or when the hapless end-user is willing to pay
> premium money for premium services.

Ah, you've got it half right. In the US, business sold the government
on the idea that there was a tech shortage and so the upped the H1B visa
quote by 300%. That brought in cut rate (but still very qualified) techs.
Business saw a savings, they still do and the H1B quota is still inflated
even with many US techs out of work. Business likes the savings they can
get when they can use the visa and/or green cards of their employees as a
bargaining chip to get them to work cheaper. Mean while some genius cam up
with the thought that why should they bother importing talent when they can
use the web to hire these guys in their home country and pay them even less.
And there you have it, more or less in a nut shell. Some companies have had
a financial back lash, but only noticeable from their corporate customers
and so they get special consideration via a separate US based support
system.

KC

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Capt Bob" <nospam@nospam.com> wrote in message
news:j1rg915890h07ccgd45ro05udeneq55t3k@4ax.com...
> On Sat, 28 May 2005 07:47:14 -0500, "Monica"
> <monicakm@cox-internet.com> wrote:
>
> >The IRS?
> >
> >"Capt Bob" <nospam@nospam.com> wrote in message
> >news:7ojg91pcl9qrvsnj9bkingcmopmd9sjb0g@4ax.com...
> >> On Fri, 27 May 2005 22:22:55 -0600, Notan <notan@ddress.com> wrote:
> >
> >> India, for 10- 15K. Delta, Earthlink, AT and T, the IRS, Dell, the
> >> list goes on and on. Big corporations in the US feel that Americans
> >
>
>
> Yes, they are processing IRS returns in India and have been for at
> least 1 1/2 years. Your tax dollars at work.
>
> Bob

Also many state agencies have outsourced there too.

Please not they have also had their first fully documented case of said
outsource workers using their access to personal information for criminal
purposes. I believe it was Citibank. that they used personal info to scam
out of a hefty bit of change.

KC

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Fri, 27 May 2005 19:25:11 GMT, in
<ruKle.8884$uR4.3269@newsread2.news.atl.earthlink.net>, "jim
duron" <jblduron@earthlink.net> wrote:

>I had a problem with Dell sending me someone else's Dell orders to my e-mail
>and tried to get Dell to stop it and delete my e-mail from there data base,
>well after I finally got some one to talk too they barelly spoke English and
>after my second attempt finally got this guy to understand I was receiving
>someone else's e-mail and their order info and address phone ect. I asked
>them if they would notify the other person and fix the Problem but it was to
>hard to understand customer service reps reply so I gave up.

Go to the Dell web site and punch your email address into the
login and indicate that you've lost your password. They will
email it to you within minutes. Immediately go back to the Dell
site, log in, and change the password and then cancel the orders
if they are still outstanding. Change other contact info if the
mood strikes you to do so.

Been there, done that. This problem is more common than many may
think. It's about time Dell implemented a system that requires
email address confirmation before entering it into their
database.

 

[Jd]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I have one better the pentagon is considering outsourcing some military
paper work (dat to day opeprations on bases) over seas too.

"Capt Bob" <nospam@nospam.com> wrote in message
news:j1rg915890h07ccgd45ro05udeneq55t3k@4ax.com...
> On Sat, 28 May 2005 07:47:14 -0500, "Monica"
> <monicakm@cox-internet.com> wrote:
>
>>The IRS?
>>
>>"Capt Bob" <nospam@nospam.com> wrote in message
>>news:7ojg91pcl9qrvsnj9bkingcmopmd9sjb0g@4ax.com...
>>> On Fri, 27 May 2005 22:22:55 -0600, Notan <notan@ddress.com> wrote:
>>
>>> India, for 10- 15K. Delta, Earthlink, AT and T, the IRS, Dell, the
>>> list goes on and on. Big corporations in the US feel that Americans
>>
>
>
> Yes, they are processing IRS returns in India and have been for at
> least 1 1/2 years. Your tax dollars at work.
>
> Bob

 

[bill]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Fri, 27 May 2005 19:25:11 GMT, "jim duron"
<jblduron@earthlink.net> wrote:

[ . . .]
>
>When is Dell going to quit outsourcing there service help and why did I
>receive this guys order conformation? I imagine he will pissed. Or he is
>ordering something with my e-mail on purpose and is up to no good either way
>Dell has a problem.
>
>Jim
>

Time to refresh everyone's memory of a post a while back by a
gentleman who signed it as "Frank,"

>
> I love my new (first) Dell & their support (for Gen3), but I still
>had to laugh at this link a friend emailed me...
>
>http://www.illwillpress.com/tech.html

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Sat, 28 May 2005 16:12:06 -0500, Bill <bgross@nospan.airmail.net>
wrote:

>On Fri, 27 May 2005 19:25:11 GMT, "jim duron"
><jblduron@earthlink.net> wrote:
>
>[ . . .]
>>
>>When is Dell going to quit outsourcing there service help and why did I
>>receive this guys order conformation? I imagine he will pissed. Or he is
>>ordering something with my e-mail on purpose and is up to no good either way
>>Dell has a problem.
>>
>>Jim
>>
>
>Time to refresh everyone's memory of a post a while back by a
>gentleman who signed it as "Frank,"
>
>>
>> I love my new (first) Dell & their support (for Gen3), but I still
>>had to laugh at this link a friend emailed me...
>>
>>http://www.illwillpress.com/tech.html


Funny part is that it's pretty typical.....

Bob

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Kevin Childers wrote:
>
> <snip>
>
> I think your missing the point here. Management at the top will always
> find some one else to stick it to. There is always some body just trying to
> feed the family that ends up on the short end and some how gets blamed for
> being there. You can cry a river over it, but until the US government takes
> the initiative to read it's own employment reports on the level of
> availability/unemployment in the tech sector not much will change. I just
> love it when the guys we elected get together with the upper levels of the
> business community to help them screw us. It isn't just the democrats or
> the republicans, this started with the Clinton administration (1st Term) and
> has been renewed by the Clinton administration (2nd Term) and again renewed
> by the Bush administration (1st Term). India didn't steal these jobs, they
> were given them.

I've always loved it when Congress votes themselves a pay raise!

Here we are, in a time where unemployment is up, we're spending
billions/trillions of dollars on a war, we're worried about whether
or not there'll be any retirement funds for those still working,
etc., and the lawmakers, who already have absolutely no worries
about their personal finances, decide the they deserve a (taxpayer
funded) raise.

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Kevin Childers wrote:
>>
> I think your missing the point here. Management at the top will always
> find some one else to stick it to. There is always some body just trying to
> feed the family that ends up on the short end and some how gets blamed for
> being there. You can cry a river over it, but until the US government takes
> the initiative to read it's own employment reports on the level of
> availability/unemployment in the tech sector not much will change. I just
> love it when the guys we elected get together with the upper levels of the
> business community to help them screw us. It isn't just the democrats or
> the republicans, this started with the Clinton administration (1st Term) and
> has been renewed by the Clinton administration (2nd Term) and again renewed
> by the Bush administration (1st Term). India didn't steal these jobs, they
> were given them.

We live in a competitive global business environment which has an
economic leveling effect. We no longer can live in a self contained
society excluding the rest of the world. That's why China, India etc.
are eating our lunch. It not just that it's cheaper over there, but that
the quality is equal or better. Remember Japan after WW2? First it was
just cheaper, then their quality improved. The US middle class is
getting squeezed resulting in our society becoming more like the rest of
the world - a very few ultra rich and the vast majority living below the
current US standard. The best we can do in a democratic society is to
elect people who apply our resources to make us more competitive with
the rest of the world - improve our public education and clamp down on
corporate/governmental corruption.

If Dell ignored its competitive environment and it would fail and some
other company - maybe based outside of US would take over.