Sign in with
Sign up | Sign in
Your question

Photoshop 7 wont launch

Last response: in Apps General Discussion
Share
November 3, 2003 4:16:18 AM

Ive installed Photoshop 7.0 and when attempting in XP Pro to launch the program I receive the following error message that asks whether I want to send to Microsoft=
"Error Signature
App name: photoshp.exe
App/Ver 6.0.128.0
ModName: unknown
ModVer: 0.0.0.0
Offset: 03d53840."

How can I cure this problem and what is going on?
Thank you.

More about : photoshop wont launch

November 11, 2003 3:48:40 AM

Did you install the full version of Photoshop 7.0, or is this an upgrade to version 6? Because the application error listed in your message is not because of the version 7.0 .exe file, but points to the version 6.0 .exe, which may no longer exist on your system. Perhaps you attempted to install the newer version into the Program Files\Adobe\Photoshop 6.0 folder, or the target line for the Start Menu shortcut that points to the version 6 .exe was overwritten when version 7 was installed. If you did the former, you made a mistake. If the latter, then you can simply create your own new shortcut to the version 7 .exe file, and place it wherever is convenient. Then delete the shortcut that is causing the problem.

If you were using the upgrade, it might be necessary to remove both versions of the program, reinstall version 6, and then reinstall version 7 ... making certain that it installs in Program Files\Adobe\Photoshop 7.0. Afterwards, both programs should be visible from the Start Menu under the Adobe "heading". If you don't want to use version 6 anymore, either delete the shortcuts, or just pretend that the older version no longer exists. You can't install the upgrade and then delete the older version.

If you were installing the full version of Photoshop 7.0, I'd first completely remove version 6, so there aren't any complications that might arise between the two. Even if this requires temporarily removing version 7, and then reinstalling version 6, in case so many files have been damaged or have gone missing that version 6 can't be removed gracefully under Add/Remove Programs. Sometimes, the only way to remove a damaged application is to reinstall it first. Occasionally, even <i>that</i> won't work, unless the program folders are empty, which is best done by manually deleting the files in Safe Mode, so none of them are in use (worst case scenario). <i>Then</i> the reinstallation and the complete program removal with Add/Remove Programs, with a reboot in-between before installing a newer version. WinXP might not always need a reboot after installing a program, but that's not always the case when <i>uninstalling</i> a program.

Note: Photoshop upgrades "look" for previous versions on the hard drive before installing, but DO NOT overwrite or actually upgrade the older version of the software. The upgrade installs as a full version once the previous version has been detected, which is why it must have a separate installation folder under Program Files, or wherever you choose for the program's files to be located.

Toey

<A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=32..." target="_new"><font color=green>My System Rigs</font color=green></A>
___________________________________________

<A HREF="http://forums.btvillarin.com/" target="_new"><b><font color=purple>BTVILLARIN.com</font color=purple></b></A> - <i><font color=orange>Your Computer Questions Answered</font color=orange></i>
November 11, 2003 9:47:22 PM

I installed a full new fresh version of Photoshop 7 and not an upgrade. I will unistall version 7 and uninstall anything of version 6 which remains and then reinstall version 7 pointing the program to an install folder other than the standard Program Files\Adobe\Photoshop 7.0. Ill report back here the results.
Related resources
November 12, 2003 2:57:00 AM

I think the standard installation folder for Photoshop 7.0 will be fine, as long as version 6 is completely removed in advance.

Toey

<A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=32..." target="_new"><font color=green>My System Rigs</font color=green></A>
___________________________________________

<A HREF="http://forums.btvillarin.com/" target="_new"><b><font color=purple>BTVILLARIN.com</font color=purple></b></A> - <i><font color=orange>Your Computer Questions Answered</font color=orange></i>
November 13, 2003 5:03:18 AM

I installed Photoshop 7.0 to another folder on my 2nd HDD (NO prior versions of Photoshop exist on my HDD)and recd the same error message that wanted to send itself to Microsoft:

I paraphrase:

Error Signature
AppName:p hotoshop.exe
AppVer:7.0.0.0
modname:unknown
Offset: 03ff3840

Reporting details: This error report includes info re:the condition of Adobe Photoshop when the problem occured: the OS and the hardware in use, your digital product ID, which could be used to ID your license, and the IP addy.

My Internet connection was not on when I installed Photoshop.

Any ideas how to proceed?
Thank you.
November 14, 2003 12:19:20 AM

Quote:
I installed Photoshop 7.0 to another folder on my 2nd HDD (NO prior versions of Photoshop exist on my HDD)and recd the same error message that wanted to send itself to Microsoft:

That doesn't actually matter ... information about a program is retained in the Registry, regardless of which HDD partition is chosen for the installation files. The same goes for the previous installation of Photoshop 6.

A good Registry cleaner might come in handy:

<A HREF="http://lists.gpick.com/pages/Registry_Cleaners.htm" target="_new">RegScrubXP</A>


*********************************

It sounds like you are getting some kind of file corruption during the installation. That could possibly be due to errors with the CD-ROM (which could be from a bad cable, or dust/dirt on the laser lens in the drive), damage to the CD disk itself, or another program running during the installation that is causing interference.

Check for errors with the optical device in the Control Panel/Administrative Tools/Event Viewer Logs. And try to reinstall the program again, with all unnecessary programs temporarily disabled, such as an anti-virus.

Other thoughts:

You might consider deleting the paging file and then recreating it with the default Windows settings, in case of corruption, or because the file is a non-standard size, which can cause some applications to return errors.

Drivers should be updated, particularly for the video card, and the same goes for DirectX.

You might also consider updating or reinstalling the printer driver, and/or disabling any fax software on the system, as corruption or an incompatibility with these items can sometimes interfere with Photoshop launching correctly.

Finally, it might be necessary to rename the general preferences file, and make sure that this file for Photoshop 6 has been removed.

Adobe Photoshop 6.0 Prefs.psp file:
-- (Windows XP and 2000): Documents and Settings/[user profile]/Application Data/Adobe/Photoshop/6.0/Adobe Photoshop 6 Settings

Adobe Photoshop 7.0 Prefs.psp:
-- (Windows XP and 2000): Documents and Settings/[user profile]/Application Data/Adobe/Photoshop/7.0/Adobe Photoshop 7.0 Settings

If you cannot locate the preferences file, enable Windows to show hidden files and folders:

1. Start Windows Explorer.
2. Choose Tools > Folder Options > View .
3. Select Show Hidden Files And Folders.
5. Deselect Hide Extensions For Known File Types.
6. Click OK.

I hope this information helps!

Toey

<A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=32..." target="_new"><font color=green>My System Rigs</font color=green></A>
___________________________________________

<A HREF="http://forums.btvillarin.com/" target="_new"><b><font color=purple>BTVILLARIN.com</font color=purple></b></A> - <i><font color=orange>Your Computer Questions Answered</font color=orange></i>
November 14, 2003 6:55:24 PM

I install Photoshop from files on my HDD and not from a CD.
I have installed, uninstalled, and then reinstalled several times and the ERROR SIGNATURE message persists. I have searched the MS Knowledge Base and the Adobe Knowledge Base and only received indirect references to this error message. I am not sure if this error message is XP derived or Adobe derived. I dont possess any fax software as I am on cable and I fax from a dedicated machine in my house. My ASUS GeForce2 GTS vid card has the latest NVIDIA drivers. By the way, when I installed Photoshop in WIN 98 with the same hardware in my rig that I have now, Photoshop worked fine on the first install. It worked perfectly. Ive thought of downloading the Adobe Photoshop TRYOUT version to see if the problem replicates.
But my Photoshop is stellar and the install goes off without a hitch..it just shuts down after that error message appears.
November 15, 2003 3:13:40 AM

You haven't mentioned trying out anything else I listed in the last post, except reinstalling the program more than once. Did you recreate the paging file, update the printer driver, delete the old Photoshop 6 general perferences file, and disable other programs from running during the installation?

You might also attempt to install the program from Safe Mode, and see if that makes a difference.

It occurs to me, that without knowing what hardware you are running, there could be some compatibility issues that are not directly related to the operating system. Updating version 7.0 to 7.0.1, before launching the program the first time after a fresh installation might be a workaround for an issue like this.

<A HREF="http://www.adobe.com/support/downloads/detail.jsp?ftpID..." target="_new">Adobe Photoshop 7.0.1 update</A>

Personally, I doubt that WinXP is entirely at fault in this instance, because I've been running Photoshop 7.0 within a WinXP environment on my systems since back in March, without errors.

This is the best I can tell you without knowing more about the system components you are running. That would include the hardware, the programs that were active at the time of the installation, and any information related to the error listed in the Event Viewer logs. For instance, it's possible that you don't have enough RAM to run Photoshop 7.0 and WinXP at the same time. There could be seemingly unrelated drivers active during the installation that are incompatible, and need upgraded. An area on the hard drive where Photoshop attempts to create a scratch disk could contain bad sectors. A Microsoft update could have caused a problem (many people experience unusual issues, such as missing, corrupted, or deleted files within different programs after installing SP1.) Internet Explorer might require an update. The Windows Installer files could be corrupted, which means you might find this link handy:

<A HREF="http://support.microsoft.com/default.aspx?scid=/directo..." target="_new">Windows Installer CleanUp utility</A>

You might even have a virus, or some kind of spyware on the system that is causing problems during program installations. The way the partitions were created on the hard drive could be an issue, if Photoshop detected problems with the way the partition tables were written, such as with overlay software.

While I'm at it, I found this link ... perhaps it will help:

<A HREF="http://www.icehousedesigns.com/community/printview.php?..." target="_new">Web graphics and animation - Photoshop 7 crashes</A>

Let me know what you've tried, and if anything I've mentioned corrects the error.

Toey

<A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=32..." target="_new"><font color=green>My System Rigs</font color=green></A>
___________________________________________

<A HREF="http://forums.btvillarin.com/" target="_new"><b><font color=purple>BTVILLARIN.com</font color=purple></b></A> - <i><font color=orange>Your Computer Questions Answered</font color=orange></i>
November 15, 2003 4:59:29 AM

Hi...Im just checking in here before bed.I run AMD XP 1800 with 512 mb of DDRAM and have the primary HDD as a WD 80 GB with 8 mb buffer and the secondary HDD as a WD 40 GB. I run an Epson C82, HP 1100Axi, and SAMSUNG 1430 printers on this rig.
I have installed Photoshop from safe mode and the ERROR SIGNATURE message still surfaced.
I run Norton AV daily and have all definitons updated every other day. My primary WD HDD is 6 months old and has not shown and symptoms of disc writing errors.
I run Spybot Search daily and Ad-Aware 6.0 daily to clean my data. I use Explorer 6.0.2800 and my WIN XP Pro has SP-1 installed.
I will run the remainder of those other tests that you suggested tomorow and report back here. If they do not solve the problem then I am going to give up.
Ive never had such difficulties during a WIN app installation.
BTW I disable NAV when I install software and disable my cable as well.
Thank you.
November 16, 2003 3:54:14 AM

Have tried all of your suggestions...to no avial. But, I dont have a prefs.psp file anywhere on my HDD after installing Adobe Photoshop ver 7 nor can the Adobe 7.0.1 update locate the installed ver 7.0 in Program Files/Adobe/Photoshop even tho the program is installed.
Maybe I should relocate the scratch file, per the dialogue that I read from your post? I am ready to shitcan the program.
November 16, 2003 6:06:27 AM

Anything is worth a try at this point, including uninstalling all those printers, just in case a driver is at fault. Hey ... you can always put them back easily enough. You might also try moving the paging file to a partition other than C:, because I know from experience that Photoshop tends to complain if the scratch disk and paging file share a partition.

Perhaps the Photoshop installation files on the hard drive are corrupted. After all, if you aren't installing from a CD, there's no telling where you picked them up. There could be critical .dll files missing, or the .exe file has been tampered with to the point that it won't load correctly after the installation. The program could <i>appear</i> to be installed correctly, but it's obvious that this isn't happening, or the program would run afterwards.

I've had better luck with the 7.0 upgrade, instead of installing the full version ... perhaps you could give that a shot. I'm absolutely certain the upgrade can be found, if you do some diligent searching, and that it functions well in WinXP. Catch my drift?

I can probably steer you toward a couple of places, if you PM me. Best I can do.

Toey

<A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=32..." target="_new"><font color=green>My System Rigs</font color=green></A>
___________________________________________

<A HREF="http://forums.btvillarin.com/" target="_new"><b><font color=purple>BTVILLARIN.com</font color=purple></b></A> - <i><font color=orange>Your Computer Questions Answered</font color=orange></i>
November 16, 2003 8:41:53 PM

The problem has to reside in WINXP. I installed the Adobe Photoshop Tryout ver 7.0.1 (downloaded from the Adobe web site) and recd the ERROR SIGNATURE message and the program closed. I also received the same ERROR SIGNATURE message and program closing with my other favorite photo editing program, Paint Shop Pro. Both programs close when launched after displaying the ERROR SIGNATURE message. I appreciate your patience and tenacity with this problem. Thank you.
PS-How do I relocate the scratch file and the paging file to another HDD?
November 16, 2003 8:42:31 PM

BTW I do have an Yahoo IM acct.
November 16, 2003 8:42:51 PM

BTW I do have a Yahoo IM acct.
November 17, 2003 3:17:08 AM

<A HREF="http://www.pcworld.com/howto/article/0,aid,112039,00.as..." target="_new">Relocate your virtual memory</A>

Once the paging file is moved to another partition, preferably, the first partition on the 40GB drive, Photoshop will automatically detect that the file is elsewhere when it is first launched, and the scratch disk will be placed in C:, unless you change this manually.

But you'll have to get the program started first for this to happen.

Personally, I think you are either looking at performing a repair of the operating system, or should consider a clean format and install. Then you can try to install Photoshop, before adding any printers, scanners, or other software, like Norton.

<A HREF="http://www.webtree.ca/windowsxp/repair_xp.htm" target="_new">Repair XP</A>

Toey

<A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=32..." target="_new"><font color=green>My System Rigs</font color=green></A>
___________________________________________

<A HREF="http://forums.btvillarin.com/" target="_new"><b><font color=purple>BTVILLARIN.com</font color=purple></b></A> - <i><font color=orange>Your Computer Questions Answered</font color=orange></i>
November 18, 2003 5:22:16 PM

This WIN XP OS was installed fresh and new less than 3 months ago. I shut down Norton when installing Photoshop. I have never run into such a tempermental and finicky application that costs so much money and doesnt work.
November 18, 2003 5:38:40 PM

I unistalled my printers and rebooted and reinstalled Photoshop and the result is the same ERROR MESSAGE. This is beyond belief and I really wonder if there is something so esoteric going on here behind the scenes that it cannot be solved.
November 19, 2003 2:52:20 AM

Have you checked your memory to see if it is at fault? Just to rule out, and isolate still further any possible reasons the applications won't run?

<A HREF="http://www.memtest86.com/" target="_new">Memtest86</A>

If there appears to be no problems with the memory, I'd go ahead and do a fresh installation, in case of any of the Windows Protected System Files have been damaged.

Once the operating system has been reinstalled, and all the drivers updated, if Photoshop still won't run correctly, then you may have some kind of hardware issue ... one that might appear while attempting to install and run not just Photoshop, but other programs in the future, as well.

This would be a good time to discover something like this, before you spend many frustrating months, wondering when the problem will occur again, without knowing why.

Personally, in your situation, if it was me, I'd back up critical data, and repartition both hard drives with a Win98 boot disk (FDISK), just in case there was a partition table error that was causing the program installations to fail. I've seen this happen in the past. Then I'd format with the boot disk, and <i>again</i> with the WinXP CD, to remove the possiblity of bad sectors within the file system itself (which is different than actual damage to the platters.)

This might sound like a real pain, but at least it would be doing something constructive towards solving the problem.

You certainly wouldn't be the first person to start over from the beginning, if something was wrong, and couldn't be troubleshooted easily (or successfully).

Toey

<A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=32..." target="_new"><font color=green>My System Rigs</font color=green></A>
___________________________________________

<A HREF="http://forums.btvillarin.com/" target="_new"><b><font color=purple>BTVILLARIN.com</font color=purple></b></A> - <i><font color=orange>Your Computer Questions Answered</font color=orange></i>
November 19, 2003 5:06:30 AM

Thanks for the memory utility. In (2) passes,my rigs memory tests OK in all regards. How would/could WIndows Protected System files become damaged since this complete fresh XP OS install from 3 months ago where I am paraniod about running my virii scanner, Norton Utility and System tools, etc? Woulndt there be any other symptoms other than the failure of Photoshope and Paint Shop Pro to launch successfully? Please bear with my ignorance here. Thank you.
November 19, 2003 3:59:34 PM

I can't think of any other suggestions besides those Toey recommended... but one thing I know for sure is that Photoshop 7 works on my home computer (with XP Pro) with no such issues. It can't be a conflict with PS7 and XP... unless there is a problem with your XP installation.

<font color=red> If you design software that is fool-proof, only a fool will want to use it. </font color=red>
November 22, 2003 12:14:11 AM

I installed Photoshop and Paint Shop Pro after ripping out the HP scanning software. Both programs launch fine and stay open without crashing or any error messages now--however, the IMPORT function does not "see" the HP1100Axi scanner. What would you suggest at this point? The HP printer/copier/scanner 1100Axi is probably 2-3 years old.
November 22, 2003 4:11:55 PM

What you are probably looking at is replacing the HP software with an updated version, along with newer drivers for the scanner. If you are using software that was meant for an earlier operating system, that could certainly be the reason for the error messages.

I recall having to do the same thing with an older HP scanner, when upgrading from nothing more than Win98 to Win98SE. I had to purchase new software ... there are very few free updates or upgrades when dealing with HP.

I don't have time at the moment to search the HP site, but your best bet is to contact HP, and see if the scanner will be compatible with newer software, and how you can go about making the purchase.

Or ..

You can just get a new scanner.

In my experience, HP scanners tend to begin failing after about 2-3 years; especially the bulb, and the cost of the bulb replacement is usually more than the scanner is worth. Yanking the bulb out is not a user-friendly situation, at the very least.

Personally, I prefer using a scanner that doesn't require Windows drivers, if possible, and that comes with software that can be upgraded without pouring more cash down a black hole.

I've had good experience with Epson scanners, the majority of the time .... but for real quality, <A HREF="http://www.microtekusa.com/index.html" target="_new">MicroTek</A> makes a scanner that is hard to beat. I picked up a SCSI-2 scanner from them over three years ago, and was still able to get updated SCSI drivers and scanning software from them for WinXP, even after that length of time.

I'm not suggesting that you run out and get a SCSI-2 scanner, because that's a little dated at this point, but the MicroTek products are certainly worth examining, if you are in the market for a new device. A good Firewire or USB 2.0 scanner would be a nice combination to go along with Photoshop 7.0, and you'd be finished with any *&^%$! HP compatibility issues. For good.

Toey

<A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=32..." target="_new"><font color=green>My System Rigs</font color=green></A>
___________________________________________

<A HREF="http://forums.btvillarin.com/" target="_new"><b><font color=purple>BTVILLARIN.com</font color=purple></b></A> - <i><font color=orange>Your Computer Questions Answered</font color=orange></i>
November 22, 2003 4:44:12 PM

Thank you. I think Id rather put money into a new scanner than pay HP for drivers that should be provided for my current HP product that I paid retail for. Ive had nothing but problems with HP products--on my first LaserJet the fuser burned out--on my 2nd Laserjet the paper started jamming and HP had a class action lawsuit before they even decided on a fix. Now this--cant find a scanner TWAIN driver that will support WIN XP for Adobe Photoshop.
HP=Hardly Practical, imho.
November 24, 2003 7:18:32 PM

I wish HP were unique in this approach, but alas, they are not. Umax wants $75 US (if I remember correctly) for their new Vistascan CD that's compatible with Windows XP. (This applies to their older scanners such as the 2000U). Thanks to a little search on Kazaa... I was able to get the software I needed with no charge. (Which is as it should be, damnit!)

I haven't had problems with any HP products I've used or sold. Granted, I haven't run across many of their scanners; but we did sell quite a few of the all-in-ones when they first came out... the 1150C and 1175C.

*Shrug*

Anyway... glad you got it sorted out... didn't think it was an XP only issue. Drivers can do the weirdest things sometimes.

<font color=red> If you design software that is fool-proof, only a fool will want to use it. </font color=red>
November 24, 2003 10:49:26 PM

Oh, yes ... I've seen users complaining about Umax's approach to software and drivers on different forums. I count myself fortunate that I never bought any of their products, partially due to pricing, and the rest because the products just didn't stack up against similar offerings when I was browsing the market, looking for a decent scanner.

I didn't think the issue with Photoshop 7.0 was ever a WinXP problem either, which is why I kept suggesting different approaches to tackling the source of the errors.

Interestingly enough, this would have been a much easier thing to troubleshoot with a list of all the hardware, and an accurate list of software already installed. The whole time, I kept wishing I could <i>see</i> the computer, instead of just working remotely, after-the-fact. I would have spotted that HP software within a few minutes of accessing the desktop, and simply checking the driver date would have settled my mind as to which driver and device was causing the interference.

But thems the breaks. GIGO.

Toey

<A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=32..." target="_new"><font color=green>My System Rigs</font color=green></A>
___________________________________________

<A HREF="http://forums.btvillarin.com/" target="_new"><b><font color=purple>BTVILLARIN.com</font color=purple></b></A> - <i><font color=orange>Your Computer Questions Answered</font color=orange></i>
Anonymous
May 29, 2010 11:58:32 AM

While Photoshop is opening, press SHIFT CTRL and ALT buttons via your keyboard. Delete the SETTINGS file. Should work.

Also make sure empty .tmp files are not eating up your pc's memory.

Lastly, run virus, trojan and malware checks to make sure your pc is not affected. Malware can do horrible things to software settings!

Best regards!
!