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[Alienware] Boot Issue/Service Question

So I have an Alienware M15x I purchased 2.5 years ago. I got a 3 year extended warranty when I purchased it (thank god). I've ran into and issue where it won't boot up. The Alienware logo appears, then it goes to a black screen with a blinking cursor in the upper left (corrupt Win 7?). I'm trying to contact Dell/Alienware since the laptop is still under warranty, and they ask for a service code. The issue with mine is that the service tag on the bottom has worn off and you can't read it anymore. What is the best way of getting a hold of them about servicing it? Are there shops I could take it to that would honor Dell's warranty instead of dealing the BS over the phone stuff? I've attached a picture of the bottom (where the service tag is) to clarify what I mean about it wearing off.


Thanks,

DJ
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  1. Hi :)

    THEY have a record of the service tag from when you bought the extended warranty....

    All the best Brett :)
  2. Best answer
    The info should also be stored in your BIOS. Press either the F2 after powering on. The info will be right on the main page.
  3. COLGeek said:
    The info should also be stored in your BIOS. Press either the F2 after powering on. The info will be right on the main page.


    Thanks COL, that's exactly what I needed!
  4. You are welcome. Good luck!
  5. Best answer selected by Brett928S2.
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