My pc restarted 3-4 times by itself, HELP PLEASE

zemuron · Nov 13, 2003

I have windows xp home edition. The past 2-3 weeks my pc restarted about 4 times by itself. I was sufing the web and BOOM it restarts. Can someone tell me what the problem is?

I don't know what other information I can give you guys.

zemuron · Nov 14, 2003

My pc just restarted again. Then when windows is loaded about 8 minutes later a microsoft windows message appears, it says:

"the system has recovered from a serious error"

I can go see the data. Do you guys need to know it to fix the problem???

My windows xp is a OEM. So microsoft support doesn't want to help me. I have to contact someone else. I though of trying here first.

Edited by Zemuron on 11/13/03 06:35 PM.

zemuron · Nov 14, 2003

I think it's a driver problem. I get this message when windows loads:

"RUNDLL

Error loading C:\WINDOWS\System32\NvCpl.dll

The specified module could not be found"

Should I make a search for nvidia and delete evrything that appears? I don't have a nvidia Graphic card anymore. I have the 9700 pro. Just asking because I want to make sure not to screw something up in my pc.

zemuron · Nov 14, 2003

Can someone help me please?!

Toejam31 · Nov 15, 2003

Maybe you could try to use the <A HREF="http://www.guru3d.com/index.php?page=detonatorrip&menu=0" target="_new">Detonator R.I.P.</A> program to remove all traces of the drivers.

Personally, with the new card, I'd go ahead and set the system up with a Standard Display Adapter, and then remove the driver files. Once that was done, I'd attempt to reinstall the ATI drivers, and see if the error reoccurs.

Toey

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zemuron · Nov 15, 2003

ok wtf, I'm really pissed sorry.

I clicked on "I agree" for the license agreement to download Detonator R.I.P. Then it brings me to this website: http://www.guru3d.com/

Can someone please tell me what happen to my download? It doesn't ask me where I want to place the download on my pc or anything.

I clicked on your link a few other times. I get to the license aggreement. I click "I agree" but then it still brings me to this website: http://www.guru3d.com/

Edited by Zemuron on 11/15/03 02:05 AM.

Toejam31 · Nov 15, 2003

I don't know what's going on with your system, because I had no problem downloading the file, and choosing the location. Whatever is happening is a separate problem, and something to tackle later. However, I sent you the file by e-mail, so perhaps that will help, for the moment.

Your file is probably in the Temporary Internet Files, which are not accessible by the user in WinXP without a third-party tool of some kind, like an alternate file browser. Unfortunately. WinXP considers these files "super" hidden. I use <A HREF="http://www.ghisler.com/" target="_new">Total Commander</A> to reach mine, and delete all of them periodically. Of course, that's assuming you managed to download the file in the first place, and that may not have happened, from the sound of it.

Toey

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zemuron · Nov 15, 2003

dammit I still get the error message. From the file you sent me. I installed the detonator R.I.P and I clicked on "remove memains". The program was working. I cliked OK a few times. Restarted my pc. I still get the error message.

Does anybody know anything else that I could try to stop this error message from appearing?

What if I go to "all programs" "search". Then make a nvidia search. Then delete everything that appears. Will this solve the problem? I'm not sure. What do you guys think?

Zoron · Nov 15, 2003

You have already gotten rid of the files, that is the problem. The error is telling you it cannot load a .dll because that file no longer exists. You're going to have to remove any references to that file from your registry... something which I'm not sure Toey's file does. Toey?

It appears the files have been deleted, so now it's just a matter of cleaning up registry entries.

 If you design software that is fool-proof, only a fool will want to use it.

zemuron · Nov 15, 2003

ok so what registry entries should I delete? I found nothing else about nvidia in my registry. So I have no idea what to delete.

And can you tell me who Toey is?

Edited by Zemuron on 11/15/03 02:27 PM.

Toejam31 · Nov 15, 2003

I agree with Zoron ... what's left are Registry entries that need to be deleted. In your situation, specifically, the file that is trying to be loaded is NvCplDaemon, which is the nVidia Control Panel Display Properties Extensions applet.

The simplest way I can think of to stop the file from loading, without editing the Registry manually, is to run a small program like <A HREF="http://www.mlin.net/StartupCPL.shtml" target="_new">Startup Control Panel</A>, and unselect two boxes under HKLM/Run, NvCplDaemon and nwiz. After a reboot, you should be able to delete them permanently.

It would also be smart to delete all items in the hidden Windows prefetch folder (due to Windows trying to preload nonexistent files into memory during startup), and then use a good Registry cleaner to delete orphaned keys related to the nVidia drivers and/or files, like <A HREF="http://www.freedownloadscenter.com/Reviews/r882.html" target="_new">RegScrubXP</A>, or the <A HREF="http://www.boostware.com/os/windows/jv16_powertools.html" target="_new">jv16 Power Tools</A>. Take care when using tools like this, though, and avoid automatic cleaning. It's much better just to remove the items directly pertaining to the orphaned keys and entries by hand, instead of relying on the program to handle the situation without interference.

Toey

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zemuron · Nov 15, 2003

I used the Startup Control Panel. I unchecked NvCplDaemon and nwiz, rebooted and woohhhooooo the error messages doesn't appear anymore, Thanx. I Went back to the Startup Control Panel and deleted NvCplDaemon and nwiz.

Now for the next part. I don't unserstand

Where is the hidden Windows prefetch folder?

And where can I find those orphaned keys related to the nVidia drivers and/or files?

It's funny that the technician that I PAID to install the 9700 pro didn't do all this.
Edited by Zemuron on 11/15/03 03:25 PM.

Toejam31 · Nov 15, 2003

The prefetch folder is, well, hidden, and a subdirectory of the Windows folder.

You won't be able to see it unless you have the system set up to display hidden and protected files, which is done by accessing Windows Explorer, and from the Toolbar, clicking Tools > Folder Options > View, and deselecting the check boxes which hide these files.

With the prefetch folder visible, you'll see the items that are being loaded into memory when Windows starts. Delete them ... many will almost certainly be outdated, or files that no longer exist, which can cause conflicts.

Turning off the Task Scheduler service under Control Panel > Administrative Tools > Component Services > Services (Local) will stop items from being loaded in this folder in the future.

Use the Registry cleaner program to find the orphaned nVidia Registry keys and remove them. You should be able to select the items individually, instead of just relying on the programs to do this automatically. If it says nVidia ... get rid of it.

I wouldn't worry about removing all the nVidia files from the system and system32 folders unless additional conflicts reappear. Which probably won't happen, if the Detonator RIP program functioned correctly.

Toey

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Toejam31 · Nov 15, 2003

It's funny that the technician that I PAID to install the 9700 pro didn't do all this.

Someone to avoid in the future, hmm?

He should have deleted the driver files in Safe Mode, rebooted, removed the Registry entries, added a standard display adapter, and updated this in the Device Manager with the ATI drivers. And rebooted a couple of times to check for errors. If errors were found, he should have fixed the problem before you picked up the computer.

That's pretty standard procedure when removing and changing hardware. Since he didn't, I'd have to say that either he didn't know how, or he's a moron. In either case ... it was shoddy work, and you should find a new technician. Or hang around here more often, and we'll teach you what you need to know! ;-)

Toey

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TomaHawK · Nov 19, 2003

i know i am late and this matter is resolved, but this is what i found after 30 seconds of googling for "NvCpl.dll"
http://www.opentechsupport.net/forums/archive/topic/19107-1.html
sometimes you should try looking yourself first.Edited by TomaHawK on 11/19/03 02:04 PM.

zemuron · Nov 19, 2003

I don't get the error message anymore. So the problem is resolved

Why did you ask me if I had symantec products before you edit your post?

I do have some. An Anti Virus and Firewall. My problem was caused by an nvidia driver though.

zemuron · Nov 23, 2003

My pc still restarted yeaterday be itself. So I guess the nvidia driver error at start up wasn't the problem.

What else do you guys think could be the problem?

And I also get a message that says:

"the system has recovered from a serious error"

This is the info in the message:

error signiture:

BCCode : d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 1_0 Product : 768_1

C:\WINDOWS\Minidump\Mini112203-01.dmp
C:\DOCUME~1\Dominic\LOCALS~1\Temp\WER7.tmp.dir00\sysdata.xml Edited by Zemuron on 11/23/03 02:59 PM.

zemuron · Nov 26, 2003

Can someone please tell me why my pc restarts automaticly? It just restarted again today and I was chating and downloading. Now I have to restart my download. (I used getright this time to dl it).

Toejam31 · Nov 26, 2003

We don't know, and the information you need to figure out the source of the problem is within your computer, Zemuron.

First, you need to look at the Event Viewer logs to see if information about the error is listed. These are located under the Control Panel Administrative Tools. The two important logs are Application and System. Any error can be right-clicked, and under Properties, additional information can be found.

To check and see if the problem is driver-related, or caused by a program loading when Windows starts, boot into Safe Mode. If there are no problems in Safe Mode, check the start up entries loading from the Registry by running MSCONFIG from the Start/Run command line. One of these might be the culprit.

If you want the computer to stop rebooting, you'll have to change this manually. This is done under Control Panel > System > Advanced > Startup and Recovery > Settings > System Failure. Kill the memory dumps, which are nearly always next-to-useless as a recovery tool, set the Write Information to none, and clear the check box for Automatically restart.

Be aware, though, that with this box cleared, any error that could halt the system is going to cause a blue screen, instead of rebooting. However, this might be the only way to see exactly what file, program, or driver is causing the problem. And if you take this route, complete documentation is necessary ... even the parts that don't make sense.

With this information at hand, you can start the process of troubleshooting the error. Much can be found on a error, simply by searching the error message and parameters at Google, especially when using the <A HREF="http://www.google.com/advanced_search?hl=en" target="_new">Advanced Search</A>, and specifying microsoft.com as the site or domain to be searched.

Toey

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My pc restarted 3-4 times by itself, HELP PLEASE

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