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Touchscreen Glass/Digitizer Cracked

Tags:
  • Acer
  • Touchscreen
  • LCD
  • Laptops
  • Displays
Last response: in Laptop Tech Support
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February 27, 2013 2:17:48 AM

So I have this Acer Aspire V5-571P-6642. It's the touchscreen model with the edge-to-edge glass over the display. The top right of the glass has some big cracked and damage (breaking touch imput). However, the LCD itself is fine.

I have had serious trouble even finding a whole display assembly or even LCD, and absolutely *nothing* online where I could find a new digitizer. Does anyone know of somewhere I could pick one up or if some sort of generic digitizer I could get?

Normally this isn't an issue, I just can't find what I need to fix this thing anywhere.

More about : touchscreen glass digitizer cracked

a c 249 D Laptop
February 28, 2013 11:57:35 PM

Hi :) 

Most laptops you have to buy the whole screen complete with digitizer, we have only done a few so far as they are fairly new...

Contact Acer to see IF you can buy both parts separately OR NOT...

All the best Brett :) 
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August 9, 2013 11:26:34 PM

Hi I was wondering if you got your screen fixed as I'm having the some problem finding new glass?
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August 10, 2013 4:04:59 PM

Just attempted to contact Acer to which I was told to call back tomorrow will update when I speak with them.
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August 13, 2013 8:17:52 AM

Ran across this post today on Tom's Hardware. I refurbish Acer products for resale. I too have contacted Acer (which has NEVER proven any positive results for me in the past), and all they told me was that the digitizer/lcd comes as a module assembly only. They said that they replaced them under warranty, but never could come up with a price or availability for me. I saw that you never followed up on your last post, and was wondering if you ever found a digitizer/lcd module for yours. Thanks in advance,

Lin@Lin's Portable PCs
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August 24, 2013 8:39:44 AM

i have the same problem with my acer v5 571 touch i contact with acer they tell me all the up part is changed and the cost is about 450 euros i bay the laptop 680 euros is that right???? i prefer to bay a new one laptop but this time not acer ......
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October 7, 2013 9:01:14 AM

I bought a Toshiba touchscreen laptop 6 weeks ago. It slipped off my lap yesterday and the screen broke at the right hinge with hardly any impact. I can't get a screen, so I'm sending it back as 'not fit for purpose'. The glass is obviously used to stabilise the lid. Ridiculous.We'll see what happens.
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November 30, 2013 10:58:57 PM

Lashurst said:
I bought a Toshiba touchscreen laptop 6 weeks ago. It slipped off my lap yesterday and the screen broke at the right hinge with hardly any impact. I can't get a screen, so I'm sending it back as 'not fit for purpose'. The glass is obviously used to stabilise the lid. Ridiculous.We'll see what happens.


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November 30, 2013 11:02:19 PM

Hi how did you get on with acer, Lashurst?
I have had the same problem, screen cracked through a minor bump. I have found a replacement screen for just under £50 but wondered if it was worth getting in touch with them first
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