Archived from groups: alt.sys.pc-clone.dell (
More info?)
I suppose I shouldn't admit it but I actually like the new Dell Support
program. It's alerted me twice as to driver upgrades available and annoyed
me twice to set up a screen saver (which I actually use but it's a purchased
version, not monitored by windows.)
Anyway I decided to see how Dell support handled the situation and was quite
impressed in that it actually walked me through the process of setting up a
screensaver. A real nice feature to anyone who is new to computers (which is
probably a large portion of Dell's sales envelope).
While I probably don't really need this basic support, it's nice that my
computers are being monitored and I will get alerts (actual usable alerts)
covering setting up and using Windows, driver updates and software updates.
It "reads" the particular system's hardware and software and keeps one
updated. This is really a boon for new users who usually don't have a clue.
Just remembered, was having problems with Zone Alarm Pro last week
(cross-linked files took out the driver) and uninstalled it. After the
reboot, and before it reinstalled it again, Dell Support kicked in and
advised me to turn on Windows Firewall. (I was off the network and wasn't
worried, but I thought that that was an excellent example of a very useful
program.)
Ok, let me have it, .. I like the new Dell support feature; it actually
seems to be a step in the right direction.
> Wait a minute... Let me see if I have this right. You installed Dell
> Support on my computer and then tell me that if I don't want the
> upgrade, I'm going to have to pay you help me get off what you put on?