/ Sign-up
Your question

Dropped HP G62 laptop LCD has grey screen

  • Laptops
  • LCD
  • Hewlett Packard
Last response: in Laptop Tech Support
February 27, 2013 6:07:46 PM
This is a pic of the HP startup splash screen during POST. Blue and white color is HP logo.

Does this look like a broken LCD, damaged video cable or something else? It doesnt look like a broken LCD issue to me.

I dropped my laptop from about two feet high onto carpet. Now the LCD shows mostly solid grey with only a few horizontal lines that reveal part of the image that should be displayed (HP logo).

It will not boot to windows but I cant see the bottom of the screen to troubleshoot that issue.

I have tried connecting an external monitor, but when I press Fn+F4, it will not change. The F4 key has the monitor logo but when I press it alone it still wont change. I have tried several different methods of changing to the external monitor including closing the laptop, but none of them have any affect.

I suspect that the external monitor will not work because I am stuck in the POST.

Before I spend the money on a replacement LCD, I wanted to get another opinion.

I would hate to replace the LCD and still have the same problem.
Thanks in advance....

More about : dropped g62 laptop lcd grey screen

a c 245 D Laptop
a b α HP
February 27, 2013 7:12:58 PM

Hi :) 

Thats DEFINITELY new screen time, but it SHOULD work with an external...remove battery, press power button for 1 minute with no charger or battery connected, then reassemble all and try external ARE pressing the CORRECT FUNCTION KEY for the external of course ?

If still no external , you need a new screen PLUS whatever other damage you did :( 

Laptop repair shop for diagnosis is my best advice if so...

All the best Brett :) 
March 1, 2013 9:28:36 PM


The F4 key has a symbol like this. |[ ]| that is clearly for the external monitor.
I tried your hard reset suggestion but still get no display on the external when I press F4 or Fn+F4.
It just wont work in POST.

Now I'll order a replacement LCD. I have changed them before, but never saw one look like this.
They usually have pattern like a broken mirror or pane of glass.

Thanks for your help...