XP not loading - user.dll error

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I found my XP SP2 PC with the blue screen of death and this error message:
STOP: c000269 (Illegal system DLL relocation)
The system user32.dll was relocated in memory. The application will not run
properly.
The relocation ocurred becvause the dll C:\windows\system 32\ntdll.dll
occupied an address range reserved for Windows system DLLs. The vendor
supplying the DLL should be %S %S
***
Won't boot up from XP installation CD either.

Not sure, but kids may have downloaded something with a virus.

Any help appreciated!

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Not booting from CD indicates a corrupt BIOS. Look into 'flashing' your BIOS back to the original, or an update version
How to boot from a CD:
http://www.computerhope.com/issues/ch000217.htm


--
Mark L. Ferguson
FAQ for Windows Antispy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
"Caldo De Gallina" <Caldo De Gallina@discussions.microsoft.com> wrote in message
news:5BAC798F-2EF6-41AD-9D16-C7F2BF5F574C@microsoft.com...
>I found my XP SP2 PC with the blue screen of death and this error message:
> STOP: c000269 (Illegal system DLL relocation)
> The system user32.dll was relocated in memory. The application will not run
> properly.
> The relocation ocurred becvause the dll C:\windows\system 32\ntdll.dll
> occupied an address range reserved for Windows system DLLs. The vendor
> supplying the DLL should be %S %S
> ***
> Won't boot up from XP installation CD either.
>
> Not sure, but kids may have downloaded something with a virus.
>
> Any help appreciated!