Public wireless connection to Windows 7

We are a public library. Patrons with laptops running Windows 7 64 bit are unable to connect to our wireless router, though XP and Vista users are able. The connection is detected and properly identified by the OS but they can't make the connection. Our router is a D-Link Model Dl-524. Any known fix?
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  1. From Microsoft website:
    The network you are looking for is set to not broadcast its network name (SSID).

    Wireless routers and access points can be set up so that they don't broadcast the network name. In this case, you can't detect that the network is in range (in order to connect to it) unless you have previously connected to the network or you manually connect to the network using the service set identifier (SSID). To connect to a network that is not broadcasting, follow these steps:

    1.Open Connect to a Network by clicking the Start button , and then clicking Connect to.

    2.Click Set up a connection or network.

    3.Click Manually connect to a wireless network, and then type the network information.

    The network will be added to your list of networks and will be available to connect to in the future when your computer is in range of the network.
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